Customer Service Representative

Have a knack for solving problems and keeping people happy in the process? You should become a customer service rep!

Overview

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions and in some cases, make new sales. In services-focused companies whose sales are business to business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account management or sales representative.

The skills needed to be a successful customer service representative include: strong communication skills, customer service system experience, time management and interpersonal skills.

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Most mentioned in reviews

Pros
  • great benefits
  • good benefits
  • customer service
Cons
  • customer service
  • call center
  • low pay
  • Median Salary
  • Number of Jobs
  • Unemployment Rate

Demographics

Salary Range

Below is the expected Customer Service Representative salary range in your area as well as the salary range in top paying cities.

Median Salary
Salary Range
National
$34,064
$25k $50k
Washington DC
$35,400
$27k $53k
San Francisco, CA
$41,000
$28k $62k
New York City, NY
$40,000
$30k $51k
Minneapolis-St. Paul, MN
$36,000
$18k $46k

Top Paying Companies

Customer Service Representative salaries can vary widely across companies. Here are some of the top paying companies you should consider.

1. Dow Chemical

Salary
$56,614
Headquarters
Midland, MI
Size
54,000+ Employees
Type
Company - Public
Industry
Manufacturing
Revenue
$57B+ (USD) per year

2. Pulte Homes

Salary
$48,357
Headquarters
Atlanta, GA
Size
3,800+ Employees
Type
Company - Public
Industry
Construction, Repair & Maintenance
Revenue
$5B+ (USD) per year

3. Boston Technologies

Salary
$47,269
Headquarters
Boston
Size
60+ Employees
Type
Company - Private
Industry
Finance
Revenue
$12M+ (USD) per year

4. R.R. Donnelley

Salary
$45,923
Headquarters
Chicago, IL
Size
57,000+ Employees
Type
Company - Public
Industry
Business Services
Revenue
$10B+ (USD) per year

5. DHL Express

Salary
$44,064
Headquarters
Bonn, GM
Size
1,100+ Employees
Type
Company - Private
Industry
Transportation & Logistics
Revenue
$565M+ (USD) per year

Cities with the Most Job Openings

Top Five Cities

1599
Customer Service Representative jobs found in the past 24 hours See all Customer Service Representative jobs

Related Jobs

Job Title
Median Salary
vs. Customer Service Representative
Number of Jobs
Customer Service Specialist
$37,000
+19%
142,429
Customer Service Associate
$28,500
-8%
365,417
Call Center Representative
$31,200
+1%
55,684
Sales Associate
$32,000
+3%
581,847
Sales Representative
$48,000
+55%
425,009