Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions and in some cases, make new sales. In services-focused companies whose sales are business to business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account management or sales representative.
The skills needed to be a successful customer service representative include: strong communication skills, customer service system experience, time management and interpersonal skills.See Job Listings Get Job Alerts
Below is the expected Customer Service Representative salary range in your area as well as the salary range in top paying cities.
Customer Service Representative salaries can vary widely across companies. Here are some of the top paying companies you should consider.