ADT Security Services Interview Questions & Reviews

Updated Aug 21, 2014
Updated Aug 21, 2014
35 interviews

Interview Experience

Interview Experience

29%
22%
48%

Getting an Interview

Getting an Interview

66%
23%
6%

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy

35 Candidate Interview Reviews Back to all interviews

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  1.  

    Quality Assurance Interview

    Anonymous Employee  in  Jacksonville, FL
    Anonymous Employee in Jacksonville, FL
    Application Details

    I interviewed through a recruiter. The process took 1 week - interviewed at ADT Security Services in July 2014.

    Interview Details

    Everything was great besides they never called when they said they will. Person that interviewed me said I will hear from them in 7-10 business day and they will probably make me an offer. I tried contacting them after two weeks and left a voicemail with HR person but never heard back. Very disappointing

    No Offer
    Negative Experience
    Average Interview
  2.  

    Sales Representative Interview

    Anonymous Employee  in  Irving, TX
    Anonymous Employee in Irving, TX
    Application Details

    I interviewed online - interviewed at ADT Security Services in May 2014.

    Interview Details

    Received a phone call pertaining to setting up an interview time, once confirmed, was sent a text detailing time and address. Arrived 25 minutes before scheduled time. I signed in and was immediately retrieved and taken into the interview room. I was interviewed by one of the hiring managers.
    .

    Interview Questions
    No Offer
    Easy Interview
  3. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee  in  Jacksonville, FL
    Anonymous Employee in Jacksonville, FL
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at ADT Security Services in May 2014.

    Interview Details

    VERY VERY BAD!. the worest I have ever seen, been too or heard of. Office is scary, ugly, unprofessional warehouse, the paint job look as if high school students did. The whole experience SCREAMED DEAD END JOB.

    No Offer
    Neutral Experience
    Easy Interview
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  5.  

    Residential Sales Representative Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    The first interview lasted an hour. We went over relevant sales experience. Did a couple scenarios that will be a part of the sales process.

    Upon second interview they went into detail about the pay and benefits. Due to my lack of home sales, they were hesitant to hire me. The interviewer asked for a business plan on how I would create self-generated leads within first 3 months. I emailed him the plan but I never received a response until I saw the same job posting back up on the company website

    Interview Questions
    • How to close a sale. Especially hard if you dont have in home sales experience.   Answer Question
    No Offer
  6.  

    Residential Sales Representative Interview

    Anonymous Employee  in  San Diego, CA
    Anonymous Employee in San Diego, CA
    Application Details

    I interviewed online - interviewed at ADT Security Services.

    Interview Details

    recruiter: phone screen. then manager phone interview. then in-person. went to interview and after waiting 20 minutes was informed the manager would not be able to see me. Manager lied to recruiter and said I was late, therefore she had to re-schedule. Very unprofessional.

    No Offer
    Negative Experience
  7.  

    Collector Interview

    Anonymous Employee  in  Jacksonville, FL
    Anonymous Employee in Jacksonville, FL
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at ADT Security Services in March 2014.

    Interview Details

    Applied online on 2/11/14. Received a call on 2/26 for a phone interview. Was told if I was selected they would call me for an actual interview. Got the call for the interview on 3/4 and went in for a one on one interview with a lady from HR on 3/6. I totally botched the whole interview because I was so nervous. The last time I sat down for an actual interview was in 2000. Lol. So I'm really not too optimistic about the job offer. She asked your normal behavioral questions. The whole interview took less than 10 minutes to complete. I would be really surprised if I do get the offer since the interview, in my eyes, didn't go so well. But I'll keep you guys posted either way.

    Interview Questions
    • How important is attendance to you?

      Tell me about a time you had to deal with an irate customer and what steps you took to resolve it.

      Why should we hire you for this position?

      There was another one but I don't quite remember how she worded it.

      I was also asked why I left my previous job.
        Answer Question
    No Offer
    Negative Experience
    Average Interview
  8.  

    Sales Representative Interview

    Anonymous Employee  in  Hollis, NH
    Anonymous Employee in Hollis, NH
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at ADT Security Services.

    Interview Details

    The interview was scheduled promptly. Upon spending 5-10 minutes in the interview, the unshaven, tired looking manager brought up working 16 hour days. His lack of effort and disinterest in the interview was very disappointing and made it quite clear that this was not a desireable environment. Management has changed since the interview and hopefully improved.....

    Interview Questions
    • It may be necessary to work 16 hour days in this position...   View Answer
    No Offer
    Negative Experience
    Easy Interview
  9.  

    Account Services Representative - Kernan Blvd Interview

    Anonymous Employee  in  Jacksonville, FL
    Anonymous Employee in Jacksonville, FL
    Application Details

    I interviewed online. The process took 5 days - interviewed at ADT Security Services in December 2013.

    Interview Details

    It was a group interview. 5 people were interviewed by 2 employees. One was a manager the other was HR. They asked us each about 5 questions. Mostly behavioral based questions that started off with "Tell me about a time when you..." (Went above and beyond what was expected, had to gage your performance based on others around you, had to deal with an irate customer, etc) they also asked about what you did at previous jobs. They were laid back, dressed in casual clothes, and joked around to lighten the mood but kept it professional at the same time. They said they were doing a lot of interviews and if we got the job we would hear back from them in about a week. Interview lasted about 30 min. I won't know until monday if I got it.

    Interview Questions
    • The last question they asked was why should they hire you. She announced this was the hardest question.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  10.  

    Customer Relations Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 4 days - interviewed at ADT Security Services in December 2013.

    Interview Details

    Applied via career builder. Received a phone call and an email the next day asking me to set up an interview. I called and asked if it was a sales position and was told no, it was customer relations. Set up the interview for the next day. Showed up only to be told it was sales only, so I left. 5 minutes later I received an email saying I had missed my interview time and asking me to call and reschedule.

    No Offer
    Negative Experience
  11.  

    Small Business Sales Representative Interview

    Anonymous Employee  in  Greenbelt, MD
    Anonymous Employee in Greenbelt, MD
    Application Details

    I interviewed online. The process took 1+ week - interviewed at ADT Security Services in October 2013.

    Interview Details

    Applied online, telephone assessment, face to face interview. They advertised no experience necessary. I was told I seemed rather reserved for the position. Basically, the interview was a personally review. I was willing and ready to give it my all for a commission based position. They were looking for someone very aggressive and assertive who wouldn't take no for an answer. I sent a thank you email later that day. I haven't received a response thus far after three weeks.

    Interview Questions
    • How much revenue have I generated for a company via sales. Again the position was advertised as no experience necessary.   View Answer
    No Offer
    Negative Experience
    Average Interview

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