ADT Security Services

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ADT Security Services Interview Questions

Updated Feb 24, 2015
Updated Feb 24, 2015
151 Interview Reviews

Interview Experience

Interview Experience

56%
23%
20%

Getting an Interview

Getting an Interview

54%
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11%

Interview Difficulty

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151 Candidate Interview Reviews Back to all Interviews

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  1.  

    Residential Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source – interviewed at ADT Security Services.

    Interview Details

    Seemed okay until hired and promises, like auto reimbursements not kept. You will be asked about your previous skills and sales, however people hired many times have no sales experience.

    Interview Questions
    • Basic, keep in mind, if you show up you will be hired. They will hire anybody it seems.   Answer Question
    Accepted Offer
    Negative Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 1+ weekinterviewed at ADT Security Services in February 2015.

    Interview Details

    filled out the app, then I waited 5 business days and I noticed that I had a next step questionnaire to take in my email. Then about 24 hours later I got a phone call to come in and do an 1 on 1 interview and then that next Monday they offered me the job

    Interview Questions
    • What do you do to go above and beyond for a customer? How good are you at solving problems?   View Answer
    Negotiation Details
    I didn't really negotiate anything, I just told them that I had some upcoming events that I had already paid for, but that was it.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Sales Interview

    Anonymous Employee in Langhorne, PA
    Anonymous Employee in Langhorne, PA
    Application Details

    I applied online. The process took 6+ weeksinterviewed at ADT Security Services in February 2015.

    Interview Details

    The interview was great but they are not paying you a salery to compete against comcast home security system which only charges like a dollar a month in which adt starts at 50 dollars a month for the same

    Interview Questions
    Declined Offer
    Neutral Experience
    Average Interview
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  5.  

    Emergency Dispatch Operator Interview

    Anonymous Interview Candidate in Knoxville, TN
    Anonymous Interview Candidate in Knoxville, TN
    Application Details

    I applied online. The process took a weekinterviewed at ADT Security Services in February 2015.

    Interview Details

    Applied online and was called a few days later by recruiter for phone interview. Next day was contacted by local recruiter and sent a typing assessment. Scheduled interview 3 days later after completing the assessment. Had initial interview with recruiter then interviewed with team manager. Pretty laid back interview. Both recruiter and team manager seem like great people

    Interview Questions
    • Name a time when there was an emergency. How did you react?   Answer Question
    Negotiation Details
    No negotiations
    Accepted Offer
    Average Interview
  6.  

    Emergency Dispatch Operator Interview

    Anonymous Interview Candidate in Knoxville, TN
    Anonymous Interview Candidate in Knoxville, TN
    Application Details

    I applied online. The process took 1+ weekinterviewed at ADT Security Services in January 2015.

    Interview Details

    The hiring and interview process that I went through was simple for me. I received an email about a week after I put my application in telling me about the company and their benefits. I then received a phone call from the Lead Recruiter who asked me a few questions on the phone and told me a few things about the position I applied for, etc. She then told me that she was going to send me a typing assessment through my email and that once I received it, I was to take it as soon as I could. I proceeded to do so, and then I emailed her telling her thank you and that I completed the typing assessment. Minutes later I received an email back from her telling me that I did great on the assessment and asked if I was available to interview the next day. I went on to interview the next day, I thought it was just going to be with her and then leave and have another interview later on, but I ended up interviewing with the Lead Recruiter and then a Team Manager, and afterwards, the job offer was extended to me, I accepted the offer, and then started my paperwork for my background check, drug test, consent forms, etc.

    Interview Questions
    • The most difficult question I had to answer was, "What three qualities would you say make the best customer service representative?"   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Account Services Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 6 daysinterviewed at ADT Security Services in January 2015.

    Interview Details

    First I originally applied for collection when the recruiter called me the nest day being that I didn't have collections experience he did a phone interview for me for account services (billing). The phone interview was on Jan 22,15. I also had to take a typing test before my phone interview. Then I had a interview on Jan 27th face to face interview. I was asked 10 questions what do I know about the job? What experience did I have personally with customer service I was not pleased with and general questions like what did i do at my last job and what did I like most and liked least about my previous job and why was I looking for a job? On Jan 28th I was offered the job

    Interview Questions
    • No question was difficult for me but I didn't think I was going to ask personally when have I experienced bad customer service?   Answer Question
    Negotiation Details
    There was no negotiation the pay is based on your experience.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Resi Sales Interview

    Anonymous Interview Candidate in Birmingham, AL
    Anonymous Interview Candidate in Birmingham, AL
    Application Details

    I applied through a recruiter – interviewed at ADT Security Services.

    Interview Details

    I went to 2 interviews. First interview was basic overview of the company and talked about my past experience and why I felt I would be a good fit. Second interview was role playing and execution of my 30-60-90 day plan.

    Interview Questions
    • How many sells do I plan to get in the first 30 days, 60 days, 90 days and how do I plan to get them   Answer Question
    Negotiation Details
    Position was straight commission. No need for negotiation.
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Division Director Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at ADT Security Services.

    Interview Details

    This process was streamlined, simple and straight forward amazing given the size of this organization. Did application, spoke to an HR rep, then was given an onsite interview. They flew me to the location, provided pickup, and the entire experience was welcoming. As an applicant you felt if they granted an interview they actually valued their and your time. Spent most of the day, interviews and tours of the location, able to ask questions of anyone.

    Interview Questions
    • Would you work for our competitor? Why or why not?   View Answer
    Negotiation Details
    I did not negotiate, as they asked for compensation requirements prior to the in-person interview. The offer was generous and in line with what I expected from a leadership position within this size organization.
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Residential Sales Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at ADT Security Services.

    Interview Details

    Was initially contacted by a recruiter. Ran through some initial screening questions over the phone before being scheduled to meet with a sales manager. Sales Manager described position in detail, pointing out it is not for the weak at heart; requires relentless hard work, positive attitude, long hours to accommodate homeowners' schedule.

    Interview Questions
    • If you could pick one word to describe why you are successful in sales what would it be   Answer Question
    Reasons for Declining

    Wouldn't have been able to meet the demands of the schedule.

    Declined Offer
    Positive Experience
    Average Interview
  11. 1 person found this helpful  

    Residential Sales Representative Interview

    Anonymous Employee in Tulsa, OK
    Anonymous Employee in Tulsa, OK
    Application Details

    I applied in-person. The process took 4 daysinterviewed at ADT Security Services in December 2014.

    Interview Details

    I was contacted by a corporate head hunter for this interview. The interview lasted about an hour and was pretty informal. The place has an essence of fraternity type behavior and humor. I was offered the position but requested time to consider what I had just been told. I wrote an email to the hiring manager requesting more information. 92% National Turnover for this position. Only 8% stay in this position. There is a reason instead of responding to simple questions the manager revoked the offer. Do your homework! This is not a real job. 60+ hours a week knocking on random doors at an average income for a sales rep is around $13.25 an hour. Yes there are some benefits but there are way better options out there. KCCO!

    Interview Questions
    Reasons for Declining

    I wrote a questionnaire to the manager. He didn't want to take the time to explain company policy. My politely and professionally worded questions would force him to divulge a lot of negative aspects of the position. He would rather not waste his time to explain or help as his answers would make most professionals run for their life.

    Declined Offer
    Negative Experience
    Easy Interview

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