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AT&T Interview Questions

Updated Sep 8, 2014
Updated Sep 8, 2014
385 Interview Reviews

Interview Experience

Interview Experience

34%
37%
27%

Getting an Interview

Getting an Interview

68%
11%
6%

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy

385 Candidate Interview Reviews Back to all interviews

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  1. 2 people found this helpful  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at AT&T in July 2014.

    Interview Details

    apply online, do assessments, phone interview with recruiter, 1 on 1 with the hiring lead at the corporate offices then 2 days later 1 on 1 with the store manager. now just waiting for final decision

    Interview Questions
    No Offer
    Positive Experience
    Difficult Interview
  2. 2 people found this helpful  

    Wireless Sales Consultant Interview

    Anonymous Interview Candidate  in  Sarasota, FL
    Anonymous Interview Candidate in Sarasota, FL
    Application Details

    I applied online. The process took 12 months - interviewed at AT&T in July 2014.

    Interview Details

    Applying here is a "black hole" ! I got my 1st. response after 4 years & 20 online applications later!!
    This is a really long & drawn out process which seems endless (like they don't care about you, just their profits). They ignore you until they get around to you.

    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Customer Service Representative I Interview

    Anonymous Interview Candidate  in  Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied online. The process took 3 weeks - interviewed at AT&T in September 2014.

    Interview Details

    I applied online (this is for the collections position in Orlando. Collections only for mobility). Then I received an e-mail inviting me to schedule a teleconference. It took me 4 days to get a list of days available. After confirmation, you'll get a reminder e-mail about the conference. You can choose to either attend it online or by phone. The call was roughly an hour long. She explained the job duties, pay range, benefits, business hours, etc. After the explanation, she did a roll call and everyone had an opportunity to choose a date for an on-site testing. This position was out of town because I was hoping to relocate if I ended up getting the job.

    You are expected to arrive at the location 20 minutes early with a photo ID. You were also able to dress comfortably. No professional or business casual dress was required. We were then taken to the testing room where we chose a computer to take the testing which was supposedly around 2 hours long. It consisted of many questions about your personality and situational questions. After that, you take a call center simulation test where you are shown how to navigate a system and then "take calls" and according to what the customer is calling you, you as the agent are chosen a list of answers to choose. I believe you are also graded as to how well you navigated the system. My test ended quickly way before anyone else in the room. I didn't get a chance to do the call test, and I was worried because I thought that meant I failed my personality test. I went over to the trainer and told her what happened. She asked me if I took the call test before, and I said yes, but for another position at another location and passed it. She told me that's the reason why, because you only take the same type of test once. So I left.

    The very next day, I received a call through a 800 number telling me that now the next step for me is an interview. She asked me since I lived far away, that they were able to do a phone interview for me, instead of an in-person one, but she wanted me to get to know the center in person. I told her I attended the testing at the building the day before. She was very nice and sounded so exciting like she was making me feel hyped up, haha.

    A few days later, I received my phone interview. The questions were very easy, and they were your typical questions like "What did you like best about your past employer?" "What did you like least?" "Tell me about a time you had an irate customer and how did you handle it?" There were other questions like "Tell me a time where you had to help someone with a smartphone app and how did you walk them through it?" and "Which programs do you know more and least? (talking about Word, Excel, Outlook, Powerpoint. She was also super nice, and made my interview so comfortable and relaxing. We also shared a few chuckles. She then told me she was writing down the answers just in case she was quiet, and that the answers will be sent to a recruiter. It would usually take 2 weeks for a "yes" or "no" answer, but maybe sooner since there was a training class coming up. I was so excited because I felt like I did so well in the interview.

    Unfortunately, a few hours later, I received an e-mail stating that my interview didn't qualify me for the position. I was so hearbroken because I couldn't understand why or what I did or didn't do that would not qualify me. I didn't stutter, I didn't say "ums", my answers were detailed in a STAR format, I was open to everything including my shift availability, my transportation is reliable, etc. I don't know if it's because there were afraid I wouldn't be able to to work there because I would have problems relocating, but I was so crushed. I really wanted that job and I prayed for it.

    Interview Questions
    • The most unexpected question was "Tell me about a time you had to show someone how to use a smartphone app and how did you walk them through it?" Also, "This job requires many applications. How would you be able to multitask? By clicking applications?"   View Answer
    No Offer
    Positive Experience
    Easy Interview
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  5.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate  in  North Little Rock, AR
    Anonymous Interview Candidate in North Little Rock, AR
    Application Details

    I applied online. The process took 2 weeks - interviewed at AT&T in September 2014.

    Interview Details

    Just went in for my interview yesterday,, it was very calm and laidback, The woman who interviewed me was awesome. Didn't ask anything that i wasn't expecting,, very laidback and felt comfortable. Overall good experience.

    Interview Questions
    • nothing difficult or unexpected,, just about past jobs and how youdeal with people   View Answer
    No Offer
    Positive Experience
    Easy Interview
  6.  

    Premesis Technician Interview

    Anonymous Interview Candidate  in  Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 2 weeks - interviewed at AT&T in August 2014.

    Interview Details

    While applying online, you are given a long personality questionnaire (with many questions about honesty, business ethics, morals, etc). If you answer all that correctly, you are asked to come in for a (group) skills test.

    The are very strict about you needing to be on time for the appointment ("one minute late and you'll be turned away"), yet after getting there on time, they make you wait for 30 minutes or more until they get their stuff together.

    The test covers basic technical thinking, logic, following instructions, etc.

    If you pass that test, you then go through a group "job overview" where they explain things like:

    You have to go through ten weeks of out-of-town training (Dallas, Houston, etc)
    If you are late for any reason by one minute more than once, then you'll probably be fired.
    For the first 6 months, you have to accept the schedule they give you - no sick days, work holidays, no change request, etc - no exceptions.

    After this, you are given a quick 4-question, one-on-one, interview.

    They ask how you handle irate customers, and how you overcome obstacles, etc

    If you do well in the interview, they contact you a few days later with a job offer.

    Interview Questions
    • Give an example where you face a challenge and explain how you overcame it   Answer Question
    No Offer
    Negative Experience
    Average Interview
  7.  

    Senior IT Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at AT&T in August 2014.

    Interview Details

    Weeks after submitting my online application, I was notified by e-mail that my application had been accepted and reviewed. The e-mail also informed that based on my experience and qualifications, I was selected to be interviewed. The e-mail contained a hyper-link to the video interview portal. I was instructed to complete the interview as soon as possible. I successfully completed the video interview and was notified of its' receipt by the Big Data recruiting team. That has been two weeks ago and I have yet to hear anything else.

    Interview Questions
    • Describe a time that I was assigned a task and failed to complete it and what did I learn from the experience.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  8.  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at AT&T.

    Interview Details

    I didn't get very far as I completed their online questionnaire and application and shortly thereafter received an email stating they weren't interested and they'd keep my information on file.

    Interview Questions
    • All of them were pretty tricky as you weren't sure what the best answer would be.   Answer Question
    No Offer
  9.  

    Retail Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1 week - interviewed at AT&T in August 2014.

    Interview Details

    Got a call on 8-15-14 to set up an interview with the Hiring Manager. Went on the interview on 8-18-14. I came into the interview thinking he would hammer me down with questions. I get there and the whole time on the interview he wanted me to ask him questions. The vibe I got was that he wasn't even interested because the whole time he was playing on his iPad and phone and he was saying how he interviewed 5 candidates already and had more tomorrow. It was nothing like I would have expected.

    Interview Questions
    • Name a time where you persuaded someone to do something. (Friend, Coworker, Boss), Name a time where you had to deal with an irate customer.   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  10.  

    Associate Applications Developer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    1. Skype pre-screen interview
    2. In person interview with a few team members. Mix of behavioral and technical questions (whiteboard and technical concept questions)
    3. One-on-one interview with one of the higher ups if pass

    Only reason my overall experience rating is neutral instead of positive is because during the interview, they stated they would follow up with me. Despite thank you and follow up e-mails, I never heard back. Found it disrespectful, but heard it's common these days.

    Interview Questions
    No Offer
    Neutral Experience
  11.  

    Sales Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person - interviewed at AT&T.

    Interview Details

    interview with manager than waiting for them to call back. the interview was very laid back. just go in knowing what you know. all in all its a pretty easy interview.

    No Offer
    Neutral Experience
    Easy Interview

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