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AT&T Interview Questions

Updated Jan 21, 2015
Updated Jan 21, 2015
425 Interview Reviews

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  1.  

    Premise Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    So many steps before ever speaking to anyone. First you take the wonderful personality test. Then another aptitude test. Then a proctored exam. Then a on site see how it will be followed by a interview... What next? When will an offer come?

    Interview Questions
    No Offer
  2. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at AT&T.

    Interview Details

    I want to add to the legend of how strange the process is for this position. First you get notified they are hiring through their talent network (att jobs) and you apply. You receive an automated invitation to schedule a phone interview, it's not an interview; It is an overview of the position with up to 25 other callers, presumable due to the amount of people that apply. I have come to believe they do it to satisfy some quota of sheer volume of applicants they must go through the motions with because they are highly regulated. Ok so, you pick a time to go for the second step, testing, and this is where it gets weird or at least highly questionable. You go in and the test facilitator says hello and puts everyone in a room with computers for testing, you take the first test - a personality test. It is standard stuff, asking you if you agree with certain statements about your work ethic sharing gossip, etc...and then a second personality/work ethic type test, these take about an hour. The facilitator mentioned a math test but in my two times in this process I had not seen or taken any sort of math test, also strange. So next up is the call simulator and it is super easy, they put you in a call center simulated setting, the simulated trainer trains you on specific things to use during a call, etc. and then you take simulated calls. Both times I have done this I nailed the calls, perfectly - it was super easy. However during both times I did this process (once in 2013 and once this year, 2015) I took only 3 simulated calls, no math and was the first to leave. I have years of experience in inside/outside sales working for large, legitimate fortune 500, 100 companies and stand on my experience and knowledge of the sales and service process, how to treat a customer, etc. This was not hard. I have been declined both times, no idea why.
    I have read that some believe it is an automated decision making process and at this point I have to agree. I spent hours driving there on both occasions to be in the supposed 3 hour testing phase, only to stay a total of 3 hours and be what appears to be randomly declined. The people that walked in and out of the building couldn't have been that superior to myself, I realize how that reads but it's true. I fully believe it is an automated process all the way through, and based strictly on quotas, not necessarily slanted against certain races but to achieve a specific formula of races and genders and ages.
    AT&T Customer Service, Orlando, Florida - fool me once shame on you, fool me twice shame on me. I will not waste my valuable time on a third trip (because they say keep applying...derp)

    Interview Questions
    • There was no difficult question, "how do you think people would say you respond to criticism?" that's not difficult   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  3.  

    AT&T Premise Technician Interview

    Anonymous Interview Candidate in San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online – interviewed at AT&T.

    Interview Details

    Applied online, within a week I was emailed and asked to answer a questioner, it basically was a personality test. Once I submitted that took about a month before was contacted again and was to go take a Field Technician Test. Was not too hard of a test, color code, twisted pairs, mechanical leverage. Knew immediately after the test if I had passed. About a month later was asked to come in for an interview. RJP Real job preview explaining the job, the benefits and what is required. Was also the individually interviewed and asked 4 questions. Discribe a situation, describe a time when type of questions. Now waiting to hear if hired or now as just completed this last part.

    Interview Questions
    • Nothing too difficult. Maybe the last 4 questions where you have to describe a situation, but if you review and practice for those should be somewhat easy.   Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5.  

    Premesis Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Applied online and did an assessment test online then received an email to take technical test at their office. Went to take test and you have 50 minutes to take test of 50 questions. Five other people were there to take the test also.

    Interview Questions
    • Did not get to get interviews cause I didn't pass the test.   Answer Question
    No Offer
  6. 2 people found this helpful  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 daysinterviewed at AT&T in January 2015.

    Interview Details

    I went onto the AT&T careers page. I submitted my information and resume. I was then invited to take an assessment. I passed the initial assessment. Then I got another assessment about honesty and drug use; I failed that assessment. The assessments use psychological tests to "weed" people out.

    If you normally fail personality tests for jobs like Target, Macy's, Walmart, etc..., then this is much worse and I pray for you.

    If you are a person that always tries to do the right thing, you are put at a disadvantage because the social desirability measure essentially calls you a liar. For instance, if you say that you try not to litter, they will assume that you are lying. If you say that you have never thought about stealing money from work, they will think that you are lying; I have never worked in a job that had money so how can they call me a liar when I say that I didn't have thoughts about stealing it?

    If you are completely honest with them and your thoughts and opinions don't line up, good luck...

    The only way to pass this assessment is to trick the system. Even if you don't litter, admit to it because they think that everyone litters... I have only been able to pass one of these so called psychological tests once at Macy's in 2011.

    T-Mobile and Sprint's interview process is way more straightforward and probably has more validity to the retail shopping experience; they just want to know how good of a sales person you would be and they do not assume that their potential employees are inherently dishonest. Really AT&T, do you think that you can predict when a person will steal using a poorly constructed survey? I probably can answer that because numerous self-reported employees and customers claim that AT&T is an expert on stealing money from its dwindling fan base.

    The only positive thing to this process was that they kept good communication and feedback; they let you know immediately if you are still being considered or not.

    Interview Questions
    • If you knew that a family member was stealing, would you report it to management?
      no
      probably no
      probably yes
      yes
       
      View Answer
    No Offer
    Negative Experience
    Difficult Interview
  7.  

    Web Developer/UI Developer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Was told that he likes people that are creative, so you need to be an artist or musician or something to get them interested. Was told most people were given an hour to interview, but I was only given 20-30 minutes due to a meeting. Interview was brief since I was kind of put in for a shorter slot than others, so I felt as if I was just thrown in there to have another person in a required interviewee quota. Was asked if I was a Spurs fan at one point, not sure why it mattered. Not everyone wants to waste their life watching hours of sports.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  8.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at AT&T.

    Interview Details

    Very quick but thorough process. First there was an over the phone interview with a recruiter, then an in person interview. I had to wait less than a week to hear back from them.

    Interview Questions
    No Offer
    Positive Experience
    Easy Interview
  9. 2 people found this helpful  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Baton Rouge, LA
    Anonymous Interview Candidate in Baton Rouge, LA
    Application Details

    I applied online. The process took 2 daysinterviewed at AT&T.

    Interview Details

    Completed online application which now includes the testing,got emailed for an interview,arried 30 minutes early.Interviewer was 2 hours late,when we went back into the office she was very quiet and rude wasnt interested at all,interview lasted 10 minutes tops,5 minutes later received rejection email,very unproffesional.only was asked 4 questions

    Interview Questions
    • I only was asked 4 very basic questions off a sheet of paper,she had no intentions of hiring me although i have the qualifications, i tried everything to connect but the way she handled my interview she obviously had it in her mind from the beginning she wasn't going to hire me.she even made a rude expression when i reached to shake her hand   Answer Question
    No Offer
    Negative Experience
    Easy Interview
  10.  

    Business Leadership Development Program Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at AT&T.

    Interview Details

    Applied online and heard back a couple weeks later about taking a behavioral quiz. It was 88 questions long and was pretty simple. I was then had a skype interview which was pretty simple with mostly behavioral questions. Interviewer seemed kind of uninterested but was nice enough. I recieved an email saying I was no longer being considered around a week later.

    Interview Questions
    • Unexpected: What interesting apps have you been using lately?   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  11.  

    Intern Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at AT&T.

    Interview Details

    Think of the strategy as your mission statement for all your hiring efforts. In addition to your philosophy, your hiring strategy includes timing issues. How you approach replacement jobs versus additional jobs varies.

    Interview Questions
    No Offer
    Difficult Interview

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