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AT&T Interview Questions & Reviews

Updated Apr 17, 2014
All Interviews Received Offers

Getting the Interview 

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Interview Experience 

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4%

Interview Difficulty 

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7 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Retail Sales Consultant Interview

Anonymous Employee

I applied online and the process took 4+ weeks - interviewed at AT&T in February 2014.

Interview Details – I applied online and filled out their assessment test. Received a call 2 weeks later from the HR staffing who asked a few questions and scheduled me for a 1 on 1 with the Hiring Manager. She asked me a lot of scenario questions from my previous jobs. They like using the STAR method. After the interview, I was asked to have an interview with the store manager the following week.

Second interview with the store manager went well. Just basic questions about selling and what great customer service is. He scheduled me an interview with the area sales manager the following day. The head honcho really grilled me, but she was also very informative about the company. She asked also the basic questions about selling, customer service, etc. I was asked to sell her something. Be sure to ask questions after the interview. They want to know that you're interested in the company. After the third interview, she said the hiring manager is away on vacation but she will get back to me in 2 weeks. Since everything went well, I waited for the call.

After a month of interviews and waiting, I got a call from HR staffing of a conditional offer granted background check and drug test cleared. Did all that within 72 hours and 3 days later got an official email that everything cleared and when my training will start.

Sometimes you have to be patient. The whole process takes about a month if not more. AT&T doesn't really update your online application status as often as you think they do. Most often the managers you interviewed with will give you their business cards. You should follow up by emailing them a thank you note for the interview. That gives you brownie points. If you don't hear back, you can always call HR or the store manager to follow up.

Good luck to all!

Interview Question – My pet peeve is when people are late. Would you say you're late a lot?
Why AT&T and not some other company?
  View Answer

Negotiation Details – I didn't negotiate since I got a reasonable offer. I heard pay ranges from $12-16. It all depends on experience. You get more if you're bilingual and have a college degree.

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Accepted Offer

Positive Experience

Difficult Interview

Account Executive Interview

Anonymous Employee
Dallas, TX

I applied through an employee referral and the process took 4+ weeks - interviewed at AT&T in April 2010.

Interview Details – Very thorough interview process including a two day assessment, phone interview, one on one interview, then a group interview. Then the drug test and background check.

Interview Question – Why is the most important thing you would improve about yourself and how would you do it?   View Answer

Negotiation Details – There wasn't much negotiation. There was a base salary plus commission. The benefits are very good especially the health care coverage and tuition reimbursement plan.

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Accepted Offer

Positive Experience

Average Interview

Financial Leadership Intern Interview

Anonymous Employee
Dallas, TX

I applied through college or university and the process took 2 weeks - interviewed at AT&T.

Interview Details – College Recruiting

Interview Question – Why do you want to work for AT&T   Answer Question

Negotiation Details – No opportunity for negotiation with interns

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Declined Offer

Neutral Experience

Easy Interview

Retail Sales Consultant Interview

Anonymous Interview Candidate
Appleton, WI

I applied online and the process took 1 week - interviewed at AT&T in September 2013.

Interview Details – 3

Interview Question – When can you start   Answer Question

Reason for Declining – Applied for "part time" 20hr max, during interview process i was asked to work 24 - 32 hrs.
currently have a FT position.

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Accepted Offer

Positive Experience

Easy Interview

Specialist RAN Engineer Interview

Anonymous Employee

I applied through college or university and the process took 4 weeks - interviewed at AT&T in April 2014.

Interview Details – Submitted my information online after attending a job fair on campus. Applied for several jobs, and received a email asking for an interview after several weeks. I was interviewed by the hiring manager for a position on his team. The interview was casual, some technical questions but mostly just getting to know my personality and seeing if I would fit with the team. Talked through my education and what I would need to learn for the job. After the interview I received another email requesting a second interview. Interviewed with the director that the hiring manager reports to. Similar interview with more of an overview of the job and expectations. Received an offer in about a week.

Interview Question – No really difficult questions. One question asked me to give a persuasive argument to change someones opinion.   Answer Question

Negotiation Details – During the first interview they asked for my salary range. They came in with an offer that was slightly less than my range, but there were bonuses available. After HR made the offer, I countered with my initial minimum but they did not budge.

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Accepted Offer

Neutral Experience

Retail Sales Consultant Interview

Anonymous Employee

Interviewed at AT&T

Interview Details – Great interview, Short, Informative and conclusive

Interview Question – Nothing out of the ordinary just questions regarding your personal skills and how it will benefit them if they hire you.   Answer Question

Negotiation Details – Email and link to finish the hiring proccess

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Accepted Offer

Positive Experience

Average Interview

Assistant Manager Interview

Anonymous Employee
Chicago, IL

I applied online and the process took 2 weeks - interviewed at AT&T.

Interview Details – My first interview was with an HR Representative via the phone call that asked basic information such as my background, what my career goals are, etc. He told me at the end of the call that the next step would be to meet with the manager(s) that I would be supporting in the position. A few days later I met with the two second level managers I would be supporting and during the interview they brought in three other first level managers to meet with me. It was professional but also very laid back and not uptight. I felt the interview was going well.

Interview Question – "What would you do if your child was sick?" as they knew I had a young son at home during the time.   View Answer

Negotiation Details – The offer I received was higher than I had anticipated so I did not negotiate.

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Accepted Offer

Positive Experience

Very Easy Interview

TDP Network Operations Intern Interview

Anonymous Employee
Atlanta, GA

I applied through college or university and the process took 1 week - interviewed at AT&T in June 2013.

Interview Details – First there was a pre-screening. Few days later came the face to face interview with two interviewers. Few basic interviewing questions. Couple days later, got a call that I got the internship and a offer letter shortly after.

Interview Question – There weren't any difficult or unexpected questions.   Answer Question

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Declined Offer

Neutral Experience

Difficult Interview

AT&T Sales Representative Interview

Anonymous Interview Candidate
Orlando, FL

I applied online and the process took 2 weeks - interviewed at AT&T in January 2014.

Interview Details – Make sure to stress in your resume any sales experience. Answer the screening questions as if you were the most diligent ambitious and righteous angel, seriously. Just make sure you are consistent with the persona your build since they rephrase the same question several times to trip you up.
The final interviewer will take notes on your answers. Try to charm the interviewer early on so that he/she fills your answer sheet most favorably. Be patient and give your interviewer the time to write in your answers. The interviewer is not the final decision maker, however. The interviewer sends your answers to HR and they decide.
The purpose would be to touch on key points during the interview that illuminate yourself in a light that they find desirable. Using professional examples, prove you have traits such as sales skills or integrity, to name a few. Make them up if you have to, just make sure you would believe them yourself, and you can deliver these stories without flinching at your own lies. This is what sales is sometimes about.
Study the AT&T call flow, use that during the sales simulation. First greeting, then the building empathy and report using something personal. After that you tackle the problem given in the simulation simply by saying you will have whatever appropriate department handle the issue, use whatever information available then to offer a service solving or related to the issue. It is important to mention "bundling services" will save money. The interviewer will likely object, then you make a counter, offering something a little cheaper. Whether they accept or decline or if you're frisky enough to offer something else, you finish off by asking if there is anything else you can help with. Then say thank you, have a swell day.
Chit chat with the interviewer in the elevator and down the hall, but realize you're still being judged.
Be a person that the interviewer would like to have as an employee of his, while not upstaging or being pretentious giving your examples. Find that balance, and you have mastered sales and office politics.

Interview Question – Study all types of sales and call center interview questions.   View Answer

Reason for Declining – They did not offer part-time at call center.

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Accepted Offer

Positive Experience

Average Interview

Retail Sales Consultant Interview

Anonymous Employee
Orange, CA

I applied through a recruiter and the process took 4+ weeks - interviewed at AT&T in March 2010.

Interview Details – 4 WEEKS

Interview Question – Nothing difficult. Basic sales and history of employment questions.   Answer Question

Negotiation Details – No negotiation.

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