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AT&T AT&T Retail Sales Consultant Interview Questions & Reviews

Updated Jul 24, 2014
All Interviews Received Offers

Getting an Interview  

58%
25%
12%

Interview Experience  

75%
14%
10%

Interview Difficulty  

Average Difficulty
56 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Negative Experience

Average Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant
Tupelo, MS

I applied through an employee referral and interviewed at AT&T.

Interview Details – I was very qualified for their open position. There senior manager told me in my interview that I was a perfect fit, but I wouldn't get the job. He went on to explain to me that I was not black or male. He then tried to ease the impact of his statement by explaining that they were required to have a certain percentage of minorities in every retail setting. Needless to say, I was flabbergasted. I did not record any part of this conversation. I would have sued if I had.

Interview Question – What would you do if a coworker was stealing accessories by selling them to customers and pocketing the money, but you only see him do it once?   View Answer


Accepted Offer

Neutral Experience

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant

I applied through other source and the process took a day - interviewed at AT&T.

Interview Details – pretty standard, 2 interviews... one with an hiring manager, one with store manager, as long as you go in with some professionalism youll get the job... pretty laid back interview process... nothing to feel pressure about

Interview Question – none really   Answer Question

Negotiation Details – none


Accepted Offer

Positive Experience

Average Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant

I applied online and the process took 1+ week - interviewed at AT&T.

Interview Details – The interview process was very comfortable and questions were directly related to the position. Their main statement during the interview was "sell yourself". They are interested in knowing how your work experience will be useful for the position and how motivated you are as an individual. After the initial interview with corporate, there is an interview with the store manager which can be a little more intimidating. Overall the interview and hiring experience was very positive and to the point.

Interview Question – "Tell me about a time when you feel that you gave a customer less than a great customer service."   Answer Question


Accepted Offer

Positive Experience

Easy Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant
Frankfort, KY

I applied through an employee referral and the process took 4+ weeks - interviewed at AT&T in June 2014.

Interview Details – The hiring and interview process does take a while from the time you apply but it is certainly worth the wait. For me, I was referred by a friend who is an AT&T engineer. With his recommendation of me, I was able to get an interview within 2 weeks time.

Interview Question – The questions were not difficult at all. Just common interview questions.   Answer Question


Accepted Offer

Positive Experience

Average Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant
Amarillo, TX

I applied online - interviewed at AT&T in June 2014.

Interview Details – First I received a phone interview and had to state my experience with sales and if I was available retail hours. Then I was given info on my first interview. The first interview the hr manager went over job and expectations then we went into a few interview questions I had to answer.

Interview Question – What conflict I've had with other co-workers and how was it handled?   Answer Question


6 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant
Dallas, TX

I applied online and the process took 2+ weeks - interviewed at AT&T in May 2014.

Interview Details – Hiring process:
Application (online) --> HR assessment/questionnaire (personality based questions- You have 48 hours to complete this section) --> HR Manager Phone Interview --> Regional Hiring Manager Interview --> Store Manager Interview --> Background Check/Drug Test --> Job Offer --> Month-long training

HR Interview - Straightforward inquiries regarding previous experience, availability, and contact information.

Regional Hiring Manager Interview - The toughest part of the process overall. Dress professionally (suit not required, tie recommended). Bring a few copies of your resume and print out a list of questions to ask after the interview. Bring a pen, and be sure to have a folio or something to carry your resume in. Try not to look nervous (fidgeting, posture, etc) and speak clearly. Follow the STAR (Situation - Task - Action - Result) method to keep your answers concise but sufficient. READ UP ON THE COMPANY! (Yearly/quarterly reports/social media page/etc.)

Questions:
Why did you choose AT&T over other competitors? Why do you want to work for AT&T?
How can your previous experience help you in this industry? Describe a difficult customer interaction and how you solved it.
How do you deal with stress? What is your greatest weakness? What are your strengths?
What do you know about AT&T? What can you do for AT&T?

Be sure to ASK questions after the interview. This is very important and it shows that you genuinely care. The interviewer had a massive stack of resumes and said that he had a lot of candidates, which was intimidating. I received a call the next day from the interviewer and scheduled an interview with the store managers for the next day.

Store Manager(s) Interview - Same as before (dress professionally, bring copies of your resume in a folio, have questions listed/ready). This was significantly easier than the previous interview, but it lasted about an hour (I had a lot of questions and wanted to have a conversation with the managers).

Questions:
How do you deal with irate customers?
Describe a normal sales interaction with a customer.
How does your previous experience relate to this job?
Tell us a little about your education/previous job/etc

Be sure to show genuine enthusiasm and concern. Give specific examples and use the STAR method.

The hiring process lasted about 3 weeks for me. The background check is ridiculously thorough and the drug test is straightforward but must be done within 24-48 hours of receiving the job offer email

Interview Question – What sets you apart from other candidates?   View Answer


Accepted Offer

Negative Experience

Average Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant
Ocean Springs, MS

I applied online and the process took 4+ weeks - interviewed at AT&T.

Interview Details – phone interview than a in person interview this was a normal interview nothing special.... asked questions about my experiance and i answered. not much to really talk about it was 6 yrs ago

Negotiation Details – there was none


No Offer

Negative Experience

Very Difficult Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant
Tampa, FL

I applied online and the process took 1 week - interviewed at AT&T in June 2014.

Interview Details – Apply online, a hiring recruiter will contact you to set up an interview. Then you will meet at the designated location for a one on one interview. Interview should last at least 30 minutes.

Interview Question – Tell me about a product that you recently bought and what did you base your decision on?   Answer Question


Accepted Offer

Neutral Experience

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant

Interviewed at AT&T

Interview Details – Interviews with several managers and multiple times. Very thorough background and drug test. Requested all my w2s and pay stubs. Interviews are fairly short 25 to 30 minutes at the most.

Interview Question – Names of all operating systems   Answer Question


Accepted Offer

Positive Experience

Easy Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant
Dover, DE

I applied online and the process took 5+ weeks - interviewed at AT&T.

Interview Details – General questions about sales situations and over coming problems at previous jobs. Ran me through sales scenarios to evaluate my responses. I had an interview with the area district manager and then later met with my future immediate supervisor for a brief feel. I was then called a week later and offered the job.

Interview Question – There were no unexpected questions as this was a typical sales interview   View Answer

Negotiation Details – No negotiation was involved with this job other than the hr woman informing at they will not negotiate salary when I mentioned a higher salary.

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