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AT&T AT&T Retail Sales Consultant Interview Questions & Reviews

Updated Aug 15, 2014
All Interviews Received Offers

Getting an Interview  

59%
26%
10%

Interview Experience  

71%
18%
9%

Interview Difficulty  

Average Difficulty
61 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Neutral Experience

Average Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant

I applied online and the process took 3 months - interviewed at AT&T in June 2011.

Interview Details – Phone interview, 2 in store interviews, 1 Month of full training on products and services, 1 week in store training, Once on the sales floor you get to drive the system and get a feel of what you will be doing as you are "shadowing" a representative

Negotiation Details – I was offered to start at 14.00/hr


Accepted Offer

Positive Experience

Average Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant
Irving, TX

I applied online - interviewed at AT&T in June 2011.

Interview Details – Interview went really well was at a really nice hotel in Irving, TX staff was awesome interview to about 30 mins asked some behavioral questions asked me what were my plans with the company and that was it.

Interview Question – why do you want this job.   Answer Question

Negotiation Details – was not able to negotiate was give an offer and went with it.


Accepted Offer

Neutral Experience

Average Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant

I applied through other source and the process took 2+ weeks - interviewed at AT&T in October 2010.

Interview Details – I went in and they asked a series of questions that have to do with selling. Focus on product like u verse and home solutions. People will ask for phones and there different plans. Practice on selling the things that people don't ask for on an everyday occurrence.

Interview Question – Sell me this pen. in your preach use job what did you overcome on a day to day basis. Also do you work good with others   View Answer

Negotiation Details – No matter what manager it is always be business , more than likely they will be ur manager in the future. In 5 years I've had 11 different managers


No Offer

Positive Experience

Very Easy Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant
San Ramon, CA

I applied online and the process took 1 week - interviewed at AT&T in July 2014.

Interview Details – I was called for an interview at San Ramon but I lived in Vallejo. I had to decline the interview schedule because of far travel distance from my home. But I had a phone interview prior to my face interview. The guy from AT&T ask me if I was interested and I said yes. After that, he had asked me a various questions like if I'll be willing to be trained outside location and to be shouldered by AT&T, willing to work long hours of standing, work on late hours, work without accommodation and some other practical questions.

Then I realized after I ask my wife that the place I'm applying was far from my home. The salary will not cover most of my expenses (toll, gas, rent, food & etc.) So I have to decline the interview.

Note, after a week, AT&T still emailed me if I'm still interested in AT&T San Ramon. I didn't bother to reply back.


Accepted Offer

Neutral Experience

Average Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant

I applied online and the process took 2 weeks - interviewed at AT&T.

Interview Details – Submitted application online, took the two tests online after application process. Then I was contacted by a hiring manager. Went for an interview with hiring manager, then interview with the store manager. I was then sent to take a drug test.

Interview Question – Just asked about previous sales experience.   Answer Question

Negotiation Details – No negotiation. They determine pay rate.


No Offer

Negative Experience

Average Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant
Tupelo, MS

I applied through an employee referral and interviewed at AT&T.

Interview Details – I was very qualified for their open position. There senior manager told me in my interview that I was a perfect fit, but I wouldn't get the job. He went on to explain to me that I was not black or male. He then tried to ease the impact of his statement by explaining that they were required to have a certain percentage of minorities in every retail setting. Needless to say, I was flabbergasted. I did not record any part of this conversation. I would have sued if I had.

Interview Question – What would you do if a coworker was stealing accessories by selling them to customers and pocketing the money, but you only see him do it once?   View Answer


Accepted Offer

Neutral Experience

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant

I applied through other source and the process took a day - interviewed at AT&T.

Interview Details – pretty standard, 2 interviews... one with an hiring manager, one with store manager, as long as you go in with some professionalism youll get the job... pretty laid back interview process... nothing to feel pressure about

Interview Question – none really   Answer Question

Negotiation Details – none


Accepted Offer

Positive Experience

Average Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant

I applied online and the process took 1+ week - interviewed at AT&T.

Interview Details – The interview process was very comfortable and questions were directly related to the position. Their main statement during the interview was "sell yourself". They are interested in knowing how your work experience will be useful for the position and how motivated you are as an individual. After the initial interview with corporate, there is an interview with the store manager which can be a little more intimidating. Overall the interview and hiring experience was very positive and to the point.

Interview Question – "Tell me about a time when you feel that you gave a customer less than a great customer service."   Answer Question


8 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant
Dallas, TX

I applied online and the process took 2+ weeks - interviewed at AT&T in May 2014.

Interview Details – Hiring process:
Application (online) --> HR assessment/questionnaire (personality based questions- You have 48 hours to complete this section) --> HR Manager Phone Interview --> Regional Hiring Manager Interview --> Store Manager Interview --> Background Check/Drug Test --> Job Offer --> Month-long training

HR Interview - Straightforward inquiries regarding previous experience, availability, and contact information.

Regional Hiring Manager Interview - The toughest part of the process overall. Dress professionally (suit not required, tie recommended). Bring a few copies of your resume and print out a list of questions to ask after the interview. Bring a pen, and be sure to have a folio or something to carry your resume in. Try not to look nervous (fidgeting, posture, etc) and speak clearly. Follow the STAR (Situation - Task - Action - Result) method to keep your answers concise but sufficient. READ UP ON THE COMPANY! (Yearly/quarterly reports/social media page/etc.)

Questions:
Why did you choose AT&T over other competitors? Why do you want to work for AT&T?
How can your previous experience help you in this industry? Describe a difficult customer interaction and how you solved it.
How do you deal with stress? What is your greatest weakness? What are your strengths?
What do you know about AT&T? What can you do for AT&T?

Be sure to ASK questions after the interview. This is very important and it shows that you genuinely care. The interviewer had a massive stack of resumes and said that he had a lot of candidates, which was intimidating. I received a call the next day from the interviewer and scheduled an interview with the store managers for the next day.

Store Manager(s) Interview - Same as before (dress professionally, bring copies of your resume in a folio, have questions listed/ready). This was significantly easier than the previous interview, but it lasted about an hour (I had a lot of questions and wanted to have a conversation with the managers).

Questions:
How do you deal with irate customers?
Describe a normal sales interaction with a customer.
How does your previous experience relate to this job?
Tell us a little about your education/previous job/etc

Be sure to show genuine enthusiasm and concern. Give specific examples and use the STAR method.

The hiring process lasted about 3 weeks for me. The background check is ridiculously thorough and the drug test is straightforward but must be done within 24-48 hours of receiving the job offer email

Interview Question – What sets you apart from other candidates?   View Answer


Accepted Offer

Positive Experience

Easy Interview

AT&T Retail Sales Consultant Interview

AT&T Retail Sales Consultant
Frankfort, KY

I applied through an employee referral and the process took 4+ weeks - interviewed at AT&T in June 2014.

Interview Details – The hiring and interview process does take a while from the time you apply but it is certainly worth the wait. For me, I was referred by a friend who is an AT&T engineer. With his recommendation of me, I was able to get an interview within 2 weeks time.

Interview Question – The questions were not difficult at all. Just common interview questions.   Answer Question

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