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AT&T AT&T Retail Sales Consultant Interview Questions

Updated Oct 14, 2014
Updated Oct 14, 2014
70 Interview Reviews

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AT&T Retail Sales Consultant Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online – interviewed at AT&T.

Interview Details

I applied on August 15th, 2014. I filled out a quick application online and then two half-hour tests about my integrity, work ethic, and professionalism. Every step of the way, I got an email telling me I was still in the running. After the last online step, I was told a representative would contact me if I was selected. About three weeks later, I was sent an email from an HR representative telling me to call within 48 hours to set up a phone interview. I called, and within 5 minutes I had my phone interview set for September 8th at 10am.

The interviewer called me at 10:04 am. It lasted about 45 minutes. He was very friendly and welcoming, but hard-balled me with a couple questions. This was by far the most difficult interview in the whole process. My advice for the phone interview is to sell yourself, and give complete answers. Address all concerns that the interviewer has, and tell them how enthusiastic you are for a sales/commission based job.

A week later I was called by the hiring manager at the store I applied for. Initially, we set the interview for a Sunday at 1pm. On Wednesday I called the manager to confirm my time and prove how enthusiastic I was for the position. At that time he asked to reschedule for the next day, and I told him I would switch my current work schedule around so that I could make it work. He told me he appreciated that, and we rescheduled for Thursday at 3:30.

I arrived for my final interview 20 minutes early, and waited in the store for 45 minutes before I was taken back. I would advise anyone in this position to be patient, and use the time to look around the store and if possible ask other employees about the job. When I was called back, the hiring manager was very polite and welcoming. He asked me to sell him a bottle of Fit Cleaning Product. I did my best, and he said he would contact me either way.

I got the call two weeks later to start my job by an HR rep, who was also kind. I submitted a drug screen and HireRight background check. Be honest, because they will find out everything. I failed my first background check because of a minor traffic violation that hadn't been taken care of since 2011. I told them I would go to the court to get it cleared up. After I got on a payment plan for my ticket, they let me resubmit my background check. The At&t Hiring Rep submitted the revised background check and called me in 18 hours to tell me I had the job. I start Oct 26th, 2014 in Denver. They unformed me I would get a credit card to pay for meals and be put up in a hotel.

Interview Questions
Negotiation Details
No negotiation, but great pay and a great company.
Accepted Offer
Average Interview

Other Interview Reviews for AT&T

  1.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in Marysville, WA
    Anonymous Interview Candidate in Marysville, WA
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at AT&T in September 2014.

    Interview Details

    I applied online, and heard back the next day from a recruiter who asked basic questions to see if I was qualified for an interview. An in person was set up for the next week with two store manager (a mini hiring event).

    The interview asked basic HR questions and specific questions related to experience that one might have in the store with customers. After the interview, I was told that I should hear a response "very soon" as they were starting a training class in October.

    Almost a month later, I haven't heard back at all, one way or the other, so I assumed I didn't get the position. It's a joke that their job application website says "Applying for a job shouldn’t be a waiting game. That’s why we do our best to keep you in the loop."

    I got a job with another company and would not suggest working for AT&T because they don't have the decency of treating job candidates with professionalism.

    Interview Questions
    No Offer
    Average Interview
  2.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in North Little Rock, AR
    Anonymous Interview Candidate in North Little Rock, AR
    Application Details

    I applied online. The process took 2 weeksinterviewed at AT&T in September 2014.

    Interview Details

    Just went in for my interview yesterday,, it was very calm and laidback, The woman who interviewed me was awesome. Didn't ask anything that i wasn't expecting,, very laidback and felt comfortable. Overall good experience.

    Interview Questions
    • nothing difficult or unexpected,, just about past jobs and how youdeal with people   View Answer
    No Offer
    Positive Experience
    Easy Interview
  3.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in Crystal City, MO
    Anonymous Interview Candidate in Crystal City, MO
    Application Details

    I applied online – interviewed at AT&T in September 2014.

    Interview Details

    The process has been great so far no over the phone interview, they wanted me to come straight in for a one on one talk, probably because I have had sales experience in the past, which made our conversation very exciting since we both knew how to feel each other out in conversation I found out that me and his wife have the same favorite animal which was also helpful in creating a good basis.

    Interview Questions
    No Offer
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review
  5.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    Anonymous Interview Candidate in Pittsburgh, PA
    Application Details

    I applied online. The process took 2+ monthsinterviewed at AT&T in August 2014.

    Interview Details

    Applied online. Took a personality survey. Phone call two days later. Interview at an att location with a hiring manager. 2nd interview with a Store manager. 3rd interview with a regional manager all in the same day.

    Interview Questions
    • Typical interview questions. Why do you want this job? How will your talents benefit At&t? Typical situational questions   Answer Question
    Negotiation Details
    Easy negotiation. Managed to get 1.50 more hourly than originally offered. Prior retail experience and a bachelor's degree helped.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at AT&T in August 2014.

    Interview Details

    I actually went in to apply for a Sales Support Representative with AT&T. I filled out an application in June '14 online. I got a response about a month and a half later. I received a call from a recruiter for an interview at the local corporate office, then got a callback to go interview with a store manager. Manager felt like I was overqualified and asked me if I was sure I wanted the position I applied for. She said she would be in touch with me but I left the interview with a good feeling. I then receive a call back from the recruiter for another interview with another store manager the following week for a Retail Sales Consultant. Interview went well but again the manager said he has other interviews to do and at&t will be in touch with me.

    Interview Questions
    • Name a time when you had a conflict with a fellow coworker. How did you resolve it and what was the outcome?   Answer Question
    • Name a time when you went above and beyond for a customer. What did you do and how did the customer feel when you left?   Answer Question
    Negotiation Details
    Really. Just be yourself. Go in with confidence. Smile A lot. My recruiter said that my smiling made my interview. Don't be nervous. If you truly have experience with customers, show your your experience by treating them as if they were your customer.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at AT&T.

    Interview Details

    Submitted application online, took the two tests online after application process. Then I was contacted by a hiring manager. Went for an interview with hiring manager, then interview with the store manager. I was then sent to take a drug test.

    Interview Questions
    Negotiation Details
    No negotiation. They determine pay rate.
    Accepted Offer
    Neutral Experience
    Average Interview
  8.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in Tupelo, MS
    Anonymous Interview Candidate in Tupelo, MS
    Application Details

    I applied through an employee referral – interviewed at AT&T.

    Interview Details

    I was very qualified for their open position. There senior manager told me in my interview that I was a perfect fit, but I wouldn't get the job. He went on to explain to me that I was not black or male. He then tried to ease the impact of his statement by explaining that they were required to have a certain percentage of minorities in every retail setting. Needless to say, I was flabbergasted. I did not record any part of this conversation. I would have sued if I had.

    Interview Questions
    • What would you do if a coworker was stealing accessories by selling them to customers and pocketing the money, but you only see him do it once?   View Answer
    No Offer
    Negative Experience
    Average Interview
  9.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took a dayinterviewed at AT&T.

    Interview Details

    pretty standard, 2 interviews... one with an hiring manager, one with store manager, as long as you go in with some professionalism youll get the job... pretty laid back interview process... nothing to feel pressure about

    Interview Questions
    Negotiation Details
    none
    Accepted Offer
  10.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at AT&T.

    Interview Details

    The interview process was very comfortable and questions were directly related to the position. Their main statement during the interview was "sell yourself". They are interested in knowing how your work experience will be useful for the position and how motivated you are as an individual. After the initial interview with corporate, there is an interview with the store manager which can be a little more intimidating. Overall the interview and hiring experience was very positive and to the point.

    Interview Questions
    • "Tell me about a time when you feel that you gave a customer less than a great customer service."   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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