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AT&T AT&T Retail Sales Consultant Interview Questions

Updated Nov 25, 2014
Updated Nov 25, 2014
80 Interview Reviews

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AT&T Retail Sales Consultant Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took a weekinterviewed at AT&T.

Interview Details

Process took about 3 weeks applied online, manager called me to set up an interview manager was very eager to hire me since they were short staffed, called me 3 days later to offer me the position.

Interview Questions
Accepted Offer
Positive Experience
Easy Interview

Other Interview Reviews for AT&T

  1.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at AT&T.

    Interview Details

    Received a call from staffing agent, then met with hiring agent who went through some easy questions regarding selling, all and all easy interview.
    Give a example of how you handeled tough situation?
    You also role play for a bit and are given 3 min to explain a topic of your choosing.

    Interview Questions
    Negotiation Details
    It's drawn out, but there really isn't much negotiations needed, the pay and benefits are great.
    Accepted Offer
    Positive Experience
    Average Interview
  2. 3 people found this helpful  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at AT&T.

    Interview Details

    I applied on August 15th, 2014. I filled out a quick application online and then two half-hour tests about my integrity, work ethic, and professionalism. Every step of the way, I got an email telling me I was still in the running. After the last online step, I was told a representative would contact me if I was selected. About three weeks later, I was sent an email from an HR representative telling me to call within 48 hours to set up a phone interview. I called, and within 5 minutes I had my phone interview set for September 8th at 10am.

    The interviewer called me at 10:04 am. It lasted about 45 minutes. He was very friendly and welcoming, but hard-balled me with a couple questions. This was by far the most difficult interview in the whole process. My advice for the phone interview is to sell yourself, and give complete answers. Address all concerns that the interviewer has, and tell them how enthusiastic you are for a sales/commission based job.

    A week later I was called by the hiring manager at the store I applied for. Initially, we set the interview for a Sunday at 1pm. On Wednesday I called the manager to confirm my time and prove how enthusiastic I was for the position. At that time he asked to reschedule for the next day, and I told him I would switch my current work schedule around so that I could make it work. He told me he appreciated that, and we rescheduled for Thursday at 3:30.

    I arrived for my final interview 20 minutes early, and waited in the store for 45 minutes before I was taken back. I would advise anyone in this position to be patient, and use the time to look around the store and if possible ask other employees about the job. When I was called back, the hiring manager was very polite and welcoming. He asked me to sell him a bottle of Fit Cleaning Product. I did my best, and he said he would contact me either way.

    I got the call two weeks later to start my job by an HR rep, who was also kind. I submitted a drug screen and HireRight background check. Be honest, because they will find out everything. I failed my first background check because of a minor traffic violation that hadn't been taken care of since 2011. I told them I would go to the court to get it cleared up. After I got on a payment plan for my ticket, they let me resubmit my background check. The At&t Hiring Rep submitted the revised background check and called me in 18 hours to tell me I had the job. I start Oct 26th, 2014 in Denver. They unformed me I would get a credit card to pay for meals and be put up in a hotel.

    Interview Questions
    Negotiation Details
    No negotiation, but great pay and a great company.
    Accepted Offer
    Average Interview
  3.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    interviewed at AT&T in October 2014.

    Interview Details

    Applied online and it took about four weeks before I got a phone call for an interview. However they were quick to schedule the interview and were very accommodating with working around my schedule to make sure I could make it in for the interview. The interview took about an hour, and mostly involved questions about how I handled certain situations in my past jobs. About two weeks after the interview I got a phone call from the staffing manager giving me an offer based on the assumption that I passed my drug and background check. Background was the most detailed I had ever been through, the company required old w-2's, as well as several references. Drug test was easy, though they had a hard time getting it scheduled in a place near by. The background check and drug test portion took about nine days.

    Interview Questions
    • Think of a time when you were dealing with an upset customer, and tell me what you did to resolve their issue and make sure that they left happy.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in Johnstown, PA
    Anonymous Interview Candidate in Johnstown, PA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at AT&T in October 2014.

    Interview Details

    I had an excellent experience. I was initially contacted from the AT&T screening guy in Ohio. He called and setup a phone interview with someone from AT&T corporate in Pittsburgh. I was so nervous for the phone interview but it turned out great. After that I got a call from him setting up an in store interview with the regional manager. The in store interview wasn't in my specific store, but another local store which he also manages. That interview went great! After that, the guy from Ohio called me to offer me the job and start the background check and drug screening. After all that cleared, I was officially hired. It took a while to get through the entire hiring process but it's well worth it. AT&T is a great company.

    Interview Questions
    • Tell me some things about yourself that I can't read on your resume.   Answer Question
    Negotiation Details
    Everyone made everything simple and easy to understand and allowed me to ask as many questions as I needed to during the entire process. A computer picks your hourly rate by plugging in your data. They will go over how the commission works with you too. And you can get discounted insurance during the first 6 months but it will still be expensive. After 6 months is up, AT&T will give you insurance for the cheapest price because at that point they want to invest in their loyal employees.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in Marysville, WA
    Anonymous Interview Candidate in Marysville, WA
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at AT&T in September 2014.

    Interview Details

    I applied online, and heard back the next day from a recruiter who asked basic questions to see if I was qualified for an interview. An in person was set up for the next week with two store manager (a mini hiring event).

    The interview asked basic HR questions and specific questions related to experience that one might have in the store with customers. After the interview, I was told that I should hear a response "very soon" as they were starting a training class in October.

    Almost a month later, I haven't heard back at all, one way or the other, so I assumed I didn't get the position. It's a joke that their job application website says "Applying for a job shouldn’t be a waiting game. That’s why we do our best to keep you in the loop."

    I got a job with another company and would not suggest working for AT&T because they don't have the decency of treating job candidates with professionalism.

    Interview Questions
    No Offer
    Average Interview
  7.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in North Little Rock, AR
    Anonymous Interview Candidate in North Little Rock, AR
    Application Details

    I applied online. The process took 2 weeksinterviewed at AT&T in September 2014.

    Interview Details

    Just went in for my interview yesterday,, it was very calm and laidback, The woman who interviewed me was awesome. Didn't ask anything that i wasn't expecting,, very laidback and felt comfortable. Overall good experience.

    Interview Questions
    • nothing difficult or unexpected,, just about past jobs and how youdeal with people   View Answer
    No Offer
    Positive Experience
    Easy Interview
  8.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in Crystal City, MO
    Anonymous Interview Candidate in Crystal City, MO
    Application Details

    I applied online – interviewed at AT&T in September 2014.

    Interview Details

    The process has been great so far no over the phone interview, they wanted me to come straight in for a one on one talk, probably because I have had sales experience in the past, which made our conversation very exciting since we both knew how to feel each other out in conversation I found out that me and his wife have the same favorite animal which was also helpful in creating a good basis.

    Interview Questions
    No Offer
    Easy Interview
  9.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in Pittsburgh, PA
    Anonymous Interview Candidate in Pittsburgh, PA
    Application Details

    I applied online. The process took 2+ monthsinterviewed at AT&T in August 2014.

    Interview Details

    Applied online. Took a personality survey. Phone call two days later. Interview at an att location with a hiring manager. 2nd interview with a Store manager. 3rd interview with a regional manager all in the same day.

    Interview Questions
    • Typical interview questions. Why do you want this job? How will your talents benefit At&t? Typical situational questions   Answer Question
    Negotiation Details
    Easy negotiation. Managed to get 1.50 more hourly than originally offered. Prior retail experience and a bachelor's degree helped.
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in Austin, TX
    Anonymous Interview Candidate in Austin, TX
    Application Details

    I applied online. The process took 2 weeksinterviewed at AT&T in August 2014.

    Interview Details

    Submitted the online application, and was contacted by phone a few days later to setup an interview. I was given two time slot options on the same day, so there wasn't room for flexibility, and I had to call out of work for the interview. I showed up to the interview at the retail store about 15 minutes early, and the hiring manager wasn't ready to interview me until about 10 minutes after the specified time. The interview seemed to be going well, although I was pretty nervous. At one point the interviewer asked me about sales strategies, and I mentioned the word "add-ons" and she flipped out, saying that they don't use that word, because that's like "Biggie-sizing a McDonalds meal". I appologized but didn't explain myself, and we proceeded with the interview, but I could tell the tone changed from there. At the end, she told me I would hear back if the interview went well, and wouldn't hear anything at all if it went bad. However, the very next day I received an email stating I was no longer in the running for the position, but that they saw potential and that I should be on the lookout for future job openings at AT&T.

    Interview Questions
    • The questions themselves were pretty standard, but a couple of things did catch me off guard. The first was that I was asked specific scenario questions for a job from 6 years ago, and I wasn't prepared for that so I had to stumble my way along as I tried to think of something to say. The only other thing was that I was asked if I had any questions about 10 times, which I thought was way too excessive. I was able to ask good question for the first 7 or so, and the last three times I was asked, I just said "not at this time, I did a lot of research beforehand so I know quite a bit about the position and the company."   Answer Question
    No Offer
    Neutral Experience
    Average Interview

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