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AT&T U-Verse Premises Technician Interview Questions

Updated Sep 2, 2014
Updated Sep 2, 2014
8 Interview Reviews

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1 person found this helpful  

U-Verse Premises Technician Interview

Anonymous Interview Candidate in Jacksonville, FL
Anonymous Interview Candidate in Jacksonville, FL
Application Details

I applied through a recruiter. The process took 3+ monthsinterviewed at AT&T in August 2014.

Interview Details

Applied on the last week of June. Few days later took the assessment. About a week passed and I got an email to go take the TMTF assessment on the computer. 50 minutes, 50 questions (know the 25 wire pair code). It doesn't say how much you got wrong or right - just "qualified".

The next couple of days I got invited to the RJP (Real Job Preview) and WTA (Wire Tech Assessment). This consisted of about 1.5 to 2 hours of a manager from the area telling us what to expect from the job. He was VERY honest and weeded out a few guys off bat.

Next was the WTA which was held right after the RJP. This consisted of four generic questions about a struggle or incident in which you critically thought and overcame a situation. Be honest and don't lie.

Before I could even make it home I got an email from the recruiter asking me to confirm my receipt of the conditional job offer and to call her conference line the following Monday. Called received a bunch of info about the job and training and began the FUN FUN part: Background Check.

With the background check came the drug test and physical. Both are easy. Lift 80lbs to a table then put it back down. The BACKGROUND check however took 2 weeks in my case. I had to find old W2s from years ago and was honest about a speeding ticket so I had to wait extra for the courthouse to release the info to HireRight.

Anyways, finally, my background check was complete finally August 14th. I called my recruiter to let her know that all processes were complete on my end. I was told that for the upcoming class that all positions for my area were filled.

I am waiting still to receive a training date. My recruiter told me I am the top of his lists and he expects to receive my training date from AT&T by October or November.

So far to date (September 2) the process has taken about 2.5 months. It is projected to take another 2 months before I start class unless something changes.

Be prepared to wait, guys. It can be a super quick process for you or take a while usually because of the bottle neck with training classes. Also be advised that after 90 days your background check, drug screening and physical expire! I am just waiting on a start date.

Hope this helps!

Interview Questions
  • Discuss a situation at your previous job where you handled an aggravated customer. What was the outcome?   Answer Question
Negotiation Details
There isn't much negotiation. You have experience or college then you get wage credit. Its all done off a pay scale.
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for AT&T

  1.  

    U-Verse Premises Technician Interview

    Anonymous Interview Candidate in Indianapolis, IN
    Anonymous Interview Candidate in Indianapolis, IN
    Application Details

    I applied online – interviewed at AT&T.

    Interview Details

    Apply online. Takes about a month or two before you hear anything back. The hiring session consists of a couple tests. A basic computer test like identifying the icon of internet explorer. Then a mechanical aptitude test. You must pass the tests to get an interview. The interview will have 1 HR and 1 to 2 Uverse Field Managers. They will ask you the basic questions like why should we hire you, tell us about a time when you ad conflict with another employee and how you dealt with it.

    Accepted Offer
    Neutral Experience
    Easy Interview
  2. 6 people found this helpful  

    U-Verse Premises Technician Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 2+ monthsinterviewed at AT&T in May 2014.

    Interview Details

    I applied for the position online on 05-19-14. Then two days later I got an email saying they'd like to schedule an interview which I did that day and the earliest one available was exactly a week later. So I got to the interview and ended up 30 mins late. (Keep in mind it was in Dallas where HQ is so there are a lot of AT&T buildings to be confused by). When I went in me and another guy took the TMTF II TEST. Which is basically a test of physical and mechanical natured questions. To me it was really easy and I had no prior experiences with this job title. You are given 50 mins to answer 50 questions but it shouldn't take you that long as long as you don't spend too much time on one question. If you don't know the answer move on and come back to it if you have time later. Afterwards, the proctor came in and graded our test with a scantron machine. Apparently the other guy didn't pass and I did cuz I was walked into a room with 20 other applicants who'd gotten there on time. This was where we had our RJP (Realistic Job Preview). Most people on here will tell you if you make it to this point you've pretty much got the job but that's not true for everyone. At this point we were given the rundown of the job, good and bad. There were four guys. One kind of lax and joking a bit, one joking a lot, one uptight and another extremely uptight. The latter seemed to lead the discussion. He mostly talked about how hard the job will be and always calling us out on "not being able to handle it". Seemed to be like he had the 3 yr old "mine" complex and didn't want anyone else to have the job he has but him lol. Anyways all of these guys were garage supervisors of their own. Afterwards, we had one on one interviews with one of the four men. Luckily I got the super cool joking one so my interview was easy. Only asked about 5-6 questions. Pretty general behavioral interview questions, asked about me personally and talked about the job. He told me I would receive word in 2-3 weeks. I was like damn that's a long time but hey I found other work in the mean time. The next day I got an email saying I was apart of the qualified candidates and to be on the lookout
    for communication on the next steps. Exactly 3 weeks later I got an email from a recruiter for the company saying they are ready to proceed with next steps. The next day we had a conference call with her and other candidates giving us the conditional job offer which was contingent on successful BG check, drug screen and physical. You were also sent an email asking a few questions and which gave a list of 12 locations to pick your garage site. You pick your top 3. After the call I set up my BG check with HireRight and the next day I went to take my drug test and physical. It was at a Concentra Urgent Care so it took like 4 hours. The physical only requires you to lift 80 lbs once from the floor to your waist. The BG check took 10 days to complete. Then the recruiter emailed me requesting I send her information about one of my previous jobs so she could determine my wage credit eligibility. Basically what you're getting paid. Make sure you are specific about any customer service or technical skills you displayed at this position so you can maximize the amount you get paid. A couple days later, July 1, I got a call from the recruiter extending a firm offer which I accepted. Due to the skills I had I was given the maximum starting wage. Had me feeling like LeBron. In Dallas Texas that's $713 a week. Then I was told my garage and where orientation would be on July 18th. Make sure you get your work boots as that might also be your start date. The union should be contacting me soon so I've been told. Overall the process took me from May 19th- July 18th. It's been a long time coming I'm just ready to start and
    get paid.

    Interview Questions
    • Tell me about a time you had to deal with a difficult customer.   View Answer
    Negotiation Details
    Wage based off customer service and technical experience. No real negotiations without that.
    Accepted Offer
    Positive Experience
    Average Interview
  3.  

    U-Verse Premises Technician Interview

    Anonymous Interview Candidate in Detroit, MI
    Anonymous Interview Candidate in Detroit, MI
    Application Details

    I applied online. The process took 2 weeksinterviewed at AT&T in January 2014.

    Interview Details

    Applied online, Tested, Phone interview, panel Interviewed, Contract offer, Drug Screening. Orientations, 90 days training, active on job. It was pretty fast but, this was just my experience. Not too much more to explain about the hiring process.

    Interview Questions
    Negotiation Details
    contract offer
    Accepted Offer
    Positive Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 1 person found this helpful  

    U-Verse Premises Technician Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ monthsinterviewed at AT&T.

    Interview Details

    I applied online and didn't get a call back for about 3 months. I only had one over-the-phone interview and they said they would call back. I got a call back in a couple hours with orientation information. The interview itself was pretty standard and not very difficult.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    U-Verse Premises Technician Interview

    Anonymous Interview Candidate in South Bend, IN
    Anonymous Interview Candidate in South Bend, IN
    Application Details

    I applied online. The process took 4+ weeksinterviewed at AT&T in May 2013.

    Interview Details

    You take a test so they can tell if you're able to do the job, then you interview. After the interview they call you within a week telling you that you got the job, then they drug/work history check you.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    U-Verse Premises Technician Interview

    Anonymous Interview Candidate in Jacksonville, FL
    Anonymous Interview Candidate in Jacksonville, FL
    Application Details

    I applied online. The process took 3 weeksinterviewed at AT&T in November 2011.

    Interview Details

    Computer aptitude test followed by group interview which led to individual interviews that concentrated on customer service skills and basic history of successes and failures. Went in to detail on the position to be sure you knew what you were getting in to.

    Interview Questions
    • Describe failures and how you would have done things differently.   Answer Question
    Negotiation Details
    Minimal, offer made, offer accepted. Now union.
    Accepted Offer
    Positive Experience
    Easy Interview
  8. 2 people found this helpful  

    U-Verse Premises Technician Interview

    Anonymous Interview Candidate in Mesquite, TX
    Anonymous Interview Candidate in Mesquite, TX
    Application Details

    The process took 2 daysinterviewed at AT&T in August 2010.

    Interview Details

    Applied for the position online, and received a call from HR about a month later. Setup a phone interview where they just verified application information. Then I had to fill out a behavioral quiz online, submit background check, and drug test. After passing the tests, I went to 7 weeks of training at their facilities.

    Negotiation Details
    No negotiation.
    Accepted Offer
    Positive Experience
    Easy Interview

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