AT&T U-Verse Premises Technician Interview Questions

Updated Apr 1, 2015
Updated Apr 1, 2015
12 Interview Reviews

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Helpful (6)  

U-Verse Premises Technician Interview

No Offer
Negative Experience
No Offer
Negative Experience

Application

I applied online – interviewed at AT&T.

Interview

Apply online, took assessment test online which qualifies you to take a written test at the location itself.
Get there to take the test, find over a dozen other people waiting to take the same test. After passing they show you a couple videos. A few managers talk to you before they bring you back for a one on one.

Was surprised to hear the field managers cursing to the group, after all this is an interview process. Was even more surprised when they asked "how many of you have reviewed AT&T online?" A few raise their hands. Next they ask "did you see all the negative comments? Well, they are true." What amazed me, they seemed proud that former employees were posting negative reviews. Even more astonishing was when they started bashing former employees. Can't say I was eager to interview after that since being professional isn't a strong suite with them.

Interview Questions

  • What makes you qualified for this position.   1 Answer

Other Interview Reviews for AT&T

  1.  

    U-Verse Premises Technician Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at AT&T (Dallas, TX) in March 2015.

    Interview

    It began with an online application and personality assessment. After passing those I was called in to the corp office to take the TMT-FII test. The test is basically an asvab with only questions about wiring and basic math/engineering. When we finished test we all were sent back to the lobby. Some peoples names were called and they were asked to step out of the lobby into a different area. A few minutes after some one came in and told the remainder of the people in the room we passed the test and would be contacted soon with the next steps. Shortly after that I was contacted to attend an RJP (Realistic Job Preview) and interview. During RJP we watched the same video that AT&T has posted where you apply for the premises technician position and then the garage managers gave us some more in depth information and good and bad things about the job. Afterwards we were taken back to lobby and called in one by one for individual interviews. The interview process was about twenty minutes long and I was asked a series of questions about my personality and abilities. Some questions were explain a time when you had an issue with a co-worker and how you went about solving the problem, explain a time when you dealt with an angry customer and how you solved the problem, what qualifies you for this position, what do you have to offer that others don't, tell about a time where you had difficulties explaining how to do something to a person and what you did to get the point across. Mostly customer service and problem solving. My interviewer didn't say much when the process was over. They just told me that I would be contacted the same way I was before with my results. About a week later i heard back from the same person I had been corresponding with presenting me a conditional offer based on the ability to pass a drug screen and background check. The process takes about two weeks before you get an answer. I was contacted recently notifying me I passed background and screening and was presented a firm offer which I accepted. My start date is with in the next week. The whole process took just over a month for me but I have seen others say it took much longer.

    Interview Questions

    • Describe a time where you had difficulty explaining to some one how to do something and what you did to get your point across.   1 Answer
  2. Helpful (4)  

    U-Verse Premises Technician Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    interviewed at AT&T in December 2014.

    Interview

    Applied on the 2nd of Dec and got an email later that day about doing an assessment which I passed. On the 3rd I got asked to schedule an appointment for taking the test which I scheduled on the 8th (it was the earliest). The test was actually easy and fun one of the questions was asking about which screw driver works best with the most force and they had pictures of different screw drivers. I passed the test which was announced right after taking the test then later that day I got an email asking to set up an interview on the 11th. The interview was easy enough just after they explained about what the job was about. On the 15th did my physical where I had to prove I could lift an 80 pound box and get checked physically. Four days later they offered me a job.

    Interview Questions

  3. Helpful (2)  

    U-Verse Premises Technician Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3+ monthsinterviewed at AT&T (Jacksonville, FL) in August 2014.

    Interview

    Applied on the last week of June. Few days later took the assessment. About a week passed and I got an email to go take the TMTF assessment on the computer. 50 minutes, 50 questions (know the 25 wire pair code). It doesn't say how much you got wrong or right - just "qualified".

    The next couple of days I got invited to the RJP (Real Job Preview) and WTA (Wire Tech Assessment). This consisted of about 1.5 to 2 hours of a manager from the area telling us what to expect from the job. He was VERY honest and weeded out a few guys off bat.

    Next was the WTA which was held right after the RJP. This consisted of four generic questions about a struggle or incident in which you critically thought and overcame a situation. Be honest and don't lie.

    Before I could even make it home I got an email from the recruiter asking me to confirm my receipt of the conditional job offer and to call her conference line the following Monday. Called received a bunch of info about the job and training and began the FUN FUN part: Background Check.

    With the background check came the drug test and physical. Both are easy. Lift 80lbs to a table then put it back down. The BACKGROUND check however took 2 weeks in my case. I had to find old W2s from years ago and was honest about a speeding ticket so I had to wait extra for the courthouse to release the info to HireRight.

    Anyways, finally, my background check was complete finally August 14th. I called my recruiter to let her know that all processes were complete on my end. I was told that for the upcoming class that all positions for my area were filled.

    I am waiting still to receive a training date. My recruiter told me I am the top of his lists and he expects to receive my training date from AT&T by October or November.

    So far to date (September 2) the process has taken about 2.5 months. It is projected to take another 2 months before I start class unless something changes.

    Be prepared to wait, guys. It can be a super quick process for you or take a while usually because of the bottle neck with training classes. Also be advised that after 90 days your background check, drug screening and physical expire! I am just waiting on a start date.

    Hope this helps!

    Interview Questions

    • Discuss a situation at your previous job where you handled an aggravated customer. What was the outcome?   Answer Question

    Negotiation

    There isn't much negotiation. You have experience or college then you get wage credit. Its all done off a pay scale.

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  5.  

    U-Verse Premises Technician Interview

    Accepted Offer
    Neutral Experience
    Easy Interview
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online – interviewed at AT&T (Indianapolis, IN).

    Interview

    Apply online. Takes about a month or two before you hear anything back. The hiring session consists of a couple tests. A basic computer test like identifying the icon of internet explorer. Then a mechanical aptitude test. You must pass the tests to get an interview. The interview will have 1 HR and 1 to 2 Uverse Field Managers. They will ask you the basic questions like why should we hire you, tell us about a time when you ad conflict with another employee and how you dealt with it.

  6. Helpful (7)  

    U-Verse Premises Technician Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at AT&T (Dallas, TX) in May 2014.

    Interview

    I applied for the position online on 05-19-14. Then two days later I got an email saying they'd like to schedule an interview which I did that day and the earliest one available was exactly a week later. So I got to the interview and ended up 30 mins late. (Keep in mind it was in Dallas where HQ is so there are a lot of AT&T buildings to be confused by). When I went in me and another guy took the TMTF II TEST. Which is basically a test of physical and mechanical natured questions. To me it was really easy and I had no prior experiences with this job title. You are given 50 mins to answer 50 questions but it shouldn't take you that long as long as you don't spend too much time on one question. If you don't know the answer move on and come back to it if you have time later. Afterwards, the proctor came in and graded our test with a scantron machine. Apparently the other guy didn't pass and I did cuz I was walked into a room with 20 other applicants who'd gotten there on time. This was where we had our RJP (Realistic Job Preview). Most people on here will tell you if you make it to this point you've pretty much got the job but that's not true for everyone. At this point we were given the rundown of the job, good and bad. There were four guys. One kind of lax and joking a bit, one joking a lot, one uptight and another extremely uptight. The latter seemed to lead the discussion. He mostly talked about how hard the job will be and always calling us out on "not being able to handle it". Seemed to be like he had the 3 yr old "mine" complex and didn't want anyone else to have the job he has but him lol. Anyways all of these guys were garage supervisors of their own. Afterwards, we had one on one interviews with one of the four men. Luckily I got the super cool joking one so my interview was easy. Only asked about 5-6 questions. Pretty general behavioral interview questions, asked about me personally and talked about the job. He told me I would receive word in 2-3 weeks. I was like damn that's a long time but hey I found other work in the mean time. The next day I got an email saying I was apart of the qualified candidates and to be on the lookout
    for communication on the next steps. Exactly 3 weeks later I got an email from a recruiter for the company saying they are ready to proceed with next steps. The next day we had a conference call with her and other candidates giving us the conditional job offer which was contingent on successful BG check, drug screen and physical. You were also sent an email asking a few questions and which gave a list of 12 locations to pick your garage site. You pick your top 3. After the call I set up my BG check with HireRight and the next day I went to take my drug test and physical. It was at a Concentra Urgent Care so it took like 4 hours. The physical only requires you to lift 80 lbs once from the floor to your waist. The BG check took 10 days to complete. Then the recruiter emailed me requesting I send her information about one of my previous jobs so she could determine my wage credit eligibility. Basically what you're getting paid. Make sure you are specific about any customer service or technical skills you displayed at this position so you can maximize the amount you get paid. A couple days later, July 1, I got a call from the recruiter extending a firm offer which I accepted. Due to the skills I had I was given the maximum starting wage. Had me feeling like LeBron. In Dallas Texas that's $713 a week. Then I was told my garage and where orientation would be on July 18th. Make sure you get your work boots as that might also be your start date. The union should be contacting me soon so I've been told. Overall the process took me from May 19th- July 18th. It's been a long time coming I'm just ready to start and
    get paid.

    Interview Questions

    • Tell me about a time you had to deal with a difficult customer.   1 Answer

    Negotiation

    Wage based off customer service and technical experience. No real negotiations without that.

  7.  

    U-Verse Premises Technician Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at AT&T (Detroit, MI) in January 2014.

    Interview

    Applied online, Tested, Phone interview, panel Interviewed, Contract offer, Drug Screening. Orientations, 90 days training, active on job. It was pretty fast but, this was just my experience. Not too much more to explain about the hiring process.

    Interview Questions

    Negotiation

    contract offer

  8. Helpful (1)  

    U-Verse Premises Technician Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3+ monthsinterviewed at AT&T.

    Interview

    I applied online and didn't get a call back for about 3 months. I only had one over-the-phone interview and they said they would call back. I got a call back in a couple hours with orientation information. The interview itself was pretty standard and not very difficult.

    Interview Questions

    • What qualifies you for this job?   1 Answer
  9.  

    U-Verse Premises Technician Interview

    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at AT&T (South Bend, IN) in May 2013.

    Interview

    You take a test so they can tell if you're able to do the job, then you interview. After the interview they call you within a week telling you that you got the job, then they drug/work history check you.

    Interview Questions

  10.  

    U-Verse Premises Technician Interview

    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeksinterviewed at AT&T (Houston, TX) in March 2013.

    Interview

    First its a timed test .. They let you know then and there if you passed .. Its in a class room setting... Of you pass you stay if you gail they call your name to leave... Then its a face to face interview 2 weeks later.. Quick and painless just have common sense with electronics.. If you pass that then they bring you up stairs and discuss pay any and everything from past jobs to being in school can determine your pay .. Eventing is on a Tuesday also

    Interview Questions

    Negotiation

    Do you know about electronics

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