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AT&T Call Center Customer Service Representative Interview Questions

Updated Sep 29, 2014
Updated Sep 29, 2014
2 Interview Reviews

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  1. 3 people found this helpful  

    Customer Service Representative- Call Center Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at AT&T.

    Interview Details

    Initially I got a call from a staffing rep. She did a brief phone interview with me. She asked if I was okay with a series of work related standards , she asked about my current and past employers and why I left or was looking to leave. Based on my application and phone interview she said she wanted me to interview at the job site with the hiring manager . We set a date and time and I went . I interviewed at the call center, it was nice, professional and quick. The facility has a gym. The hiring manager over my dept asked situational questions as well as "describe a time when" questions . She also asked "talk about your experience in ... customer service, multi tasking, IT.. etc. THe answers should have a beginning, middle, and end(how was it solved or what did you do to fix it) this saves them time and they appreciate not having to ask a bunch of followup questions just to get one question fully answered, they write it all down . My interviewer even mentioned how it was a good thing she didnt have to ask a bunch of follow up questions. Once we were done she walked me to the door and said good luck. Two days later I got a call from the staffing manager telling me they liked me and wanted to send me for a drug test and submit me for background check . They used a third party company to handle both dug and B.G check. I was on the phone with them daily. They wanted follow up information to confirm your jobs, they ended up confirming a job i had but got the dates of employment wrong so I had to clear that up. After everything on the drug and background check was done , I got another email saying my dug and background came back clear and that my salary was being submitted. two days later I got a call from staffing manager with full offer and details of first week schedule , she then emailed me all of my on boarding info ! All in all, the process took 2.5 weeks .

    Interview Questions
    • in the interview, the hiring manager wanted to know my experience with software, putting together things, figuring out if a tv goes out , what steps do you take to figure out what wrong with it. Basically how well can you explain to someone how to fix, set up, or trouble shoot and issue they are having.   Answer Question
    Negotiation Details
    based on years of experience and education, thats what they base pay on .
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Representative Call Center Interview

    Anonymous Interview Candidate in Boardman, OH
    Anonymous Interview Candidate in Boardman, OH
    Application Details

    The process took 3 daysinterviewed at AT&T in May 2010.

    Interview Details

    They were very impersonal and quick to respond with what felt like little time to even review my application. This company is apparently supposed to interview and "Test" everyone and anyone who shows up for the exam.

    This is my second time applying the first time I never so much as got a word back on the status of my application or my testing. Calling them you just receive a person in a call center somewhere in Texas telling you its a pending application. You are given a bit of false hope that if you have a completely open schedule, dependable and reliable for work, that they are desperate for people and will hire you. This is not actually the case I was speaking with some one from their administrative and was told that they are actually overwhelmed with applicants and out of the thousand or so interviewed less the a handful will get hired into one of their training classes which normally isn't till a month later. Meanwhile they are interviewing people up till a week before the class starts.

    Should you chose to interview with this company despite the odds make sure to bring your I.D. I watched a very nice young woman get turned down at the door because she had left it in her husbands car. You'll trudge downstairs, wait in a very hot room with about twenty five or so other applicants then sat at a computer in the adjacent room. Here you will listen to the lady talk about the company tell you that there is NO room for any flexible schedule availability. People with kids with school functions and those in college keep in mind there is NO working around schedules and NO part time hours. That the pay is good and its a union job there are good benefits IF you make it a year. She'll let you know that they need a COMPLETE work history for five years. Which I am unsure about you but I personally have worked so many odd jobs over these past five years its hard to collect or remember them all. Be sure to include any traffic tickets in your criminal record as well. They want you to tell them everything before they do the background check.

    Then you'll start computer testing. Your typical personality test, a bit of a math test, and some simple common sense questions before the simulation. Lots and lots of talking on the programs part you'll eventually go through all the practice stuff and begin a call for a call center. I've done call center work before so I know that mine was accurate.

    When your done she'll tell you that you past the test and she'll ask you several simple questions.

    "Are you currently employed?"

    If yes "Why are you seeking another job?"

    If no "Where did you last work?"

    "Why did you leave there?"

    Make sure your answers are precise and to the point there are 25 other applicants with you and she needs to get through all of them so if you try to socialize or elaborate she'll cut you off.

    Then she'll thank you and tell you when they are hiring for the training class usually a month away. Then they'll tell you that they will pass on this information to the hiring managers.

    And your done.

    She'll do the same to everyone in the room you'll go off and well if your like me you'll continue job hunting because getting hired into this place with as many applicants as they get is slim.

    Take this kind of place as a practice interview. Get yourself ready to be dressed professionally and used to taking those silly personality tests.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview

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