AT&T

www.att.jobs

AT&T Retail Sales Interview Questions

Updated Feb 23, 2015
Updated Feb 23, 2015
375 Interview Reviews

Interview Experience

Interview Experience

67%
19%
12%

Getting an Interview

Getting an Interview

65%
8%
5%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy

375 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty
  1.  

    AT&T Retail Sales Consultant Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    The process took 1 week I applied online I got a email two days later instructing me to call someone if I was still interested I did she asked a few questions and then she schedule an interview for me the following Tuesday. That interview ended up being over the phone because of some emergency I didn't get it A lot of the questions were about technology and customer service and are you competitive enough for the job

    Interview Questions
    No Offer
    Neutral Experience
    Difficult Interview
  2.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2+ monthsinterviewed at AT&T.

    Interview Details

    I was contacted about a month after I applied. The first interview was with an HR recruiter, second was with a store manager, the third was with the store manager and district manager. It was a pretty simple process, with all the interviews going over sales questions and being told to sell yourself.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3. 1 person found this helpful  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at AT&T.

    Interview Details

    Stressful. Takes forever. USE THEIR WEBSITE FOR INTERVIEW TIPS!! It's literally all right there. Seriously, read the website. The interview is exactly like the website. It is literally your own fault if you don't read the website. There's an option called "Interview Tips". Start there. The process takes several weeks. I gave up hope after I interviewed as it took almost a month before they reached out to me.

    Honestly, think of the interview as a sale. You are selling yourself. Think "How would I sell this to a customer?". This interview is your customer, convince them to buy you. Good luck.

    Interview Questions
    • The website literally answers the questions you'll be asked in it's entirety. There is no trickery.   View Answer
    Accepted Offer
    Negative Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 3 people found this helpful  

    Retail Sales Consultant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3 daysinterviewed at AT&T in January 2015.

    Interview Details

    I went onto the AT&T careers page. I submitted my information and resume. I was then invited to take an assessment. I passed the initial assessment. Then I got another assessment about honesty and drug use; I failed that assessment. The assessments use psychological tests to "weed" people out.

    If you normally fail personality tests for jobs like Target, Macy's, Walmart, etc..., then this is much worse and I pray for you.

    If you are a person that always tries to do the right thing, you are put at a disadvantage because the social desirability measure essentially calls you a liar. For instance, if you say that you try not to litter, they will assume that you are lying. If you say that you have never thought about stealing money from work, they will think that you are lying; I have never worked in a job that had money so how can they call me a liar when I say that I didn't have thoughts about stealing it?

    If you are completely honest with them and your thoughts and opinions don't line up, good luck...

    The only way to pass this assessment is to trick the system. Even if you don't litter, admit to it because they think that everyone litters... I have only been able to pass one of these so called psychological tests once at Macy's in 2011.

    T-Mobile and Sprint's interview process is way more straightforward and probably has more validity to the retail shopping experience; they just want to know how good of a sales person you would be and they do not assume that their potential employees are inherently dishonest. Really AT&T, do you think that you can predict when a person will steal using a poorly constructed survey? I probably can answer that because numerous self-reported employees and customers claim that AT&T is an expert on stealing money from its dwindling fan base.

    The only positive thing to this process was that they kept good communication and feedback; they let you know immediately if you are still being considered or not.

    Interview Questions
    • If you knew that a family member was stealing, would you report it to management?
      no
      probably no
      probably yes
      yes
       
      View Answer
    No Offer
    Negative Experience
    Difficult Interview
  6. 15 people found this helpful  

    Retail Sales Consultant Interview

    Anonymous Interview Candidate in Oklahoma City, OK
    Anonymous Interview Candidate in Oklahoma City, OK
    Application Details

    I applied online. The process took 4+ weeksinterviewed at AT&T.

    Interview Details

    1)Online application w/ short questioner. 2)If passed you'll be offered to take an online assessment. If passed the application status will change to "your résumé is being reviewed." 3)If you meet all requirements a hiring manager will call, ask a few basic questions & schedule an interview. Online application status will change to "hiring manager is scheduling interviews." You should also receive emails. 4)1-on-1 interview took 30min, behavior question. They encourage interviewees to ask several questions. 5)Scheduled to meet the store manager, this is not in interview. Simply a time so see the store as an employee. Make sure you have LOTS of questions to ask. 6)Official job offer with pre-onboarding paperwork and drug test.

    Interview Questions
    Negotiation Details
    I did not negotiate. Accepted first offer with base salary plus target commission.
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at AT&T.

    Interview Details

    You apply online, you get a call to come interview at the main office in Manhattan. You interview with 3 hiring managers in a group interview. They call you for a second interview if they like you, with the store manager or area manager at the location you will be working. If the store or area manager likes you, you get your offer letter via email, and start training a few weeks later.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Retail Sales Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at AT&T.

    Interview Details

    Took 3-4 weeks from the initial application to start training. About 12 business days till contact. Scheduled sit down interview within a few days and started training about a week and a half later.

    Interview Questions
    • Bunch of irritating psychological questions like " tell me about a time where you were faced with a customer who had many challenges and how did you overcome those challenges while making the customer delighted with joy and shooting rainbows out of their butts with pure joy when they left the store"   Answer Question
    Negotiation Details
    None
    Accepted Offer
    Negative Experience
    Average Interview
  9.  

    Retail Sales Consultant Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a weekinterviewed at AT&T.

    Interview Details

    I applied 2:30 in the am received a call back the same morning at 11:30am for the first interview waities Until that Friday for the second phone interview and then the set me for the rjp that monday so it took me about 5 days before the background check

    Interview Questions
    • Do you have flexible hours because you are always going to be at work   View Answer
    Declined Offer
    Negative Experience
    Easy Interview
  10.  

    AT&T Retail Sales Consultant Interview

    Anonymous Interview Candidate in Tulsa, OK
    Anonymous Interview Candidate in Tulsa, OK
    Application Details

    I applied online – interviewed at AT&T.

    Interview Details

    I applied on line and was contacted through email the same day to take some assessment tests. Then I was scheduled for a phone interview with the regional sales manager. Simple interview over the phone with a very nice manager. I then meeting with a store manager and waiting to be contacted again through email.

    Interview Questions
    Accepted Offer
  11.  

    Retail Sales Representative Interview

    Anonymous Employee in Indianapolis, IN
    Anonymous Employee in Indianapolis, IN
    Application Details

    I applied online. The process took 5 daysinterviewed at AT&T in December 2014.

    Interview Details

    Horrible and rude experience with the redhead lady from hell. She doesn't smile, she asks the same typical questions about your sales background and has you sell or teach her something new. If this is the kind of personalities at&t are looking for than there's no way I'd want to be a part of that. By the way, if your hired you get the leftover shifts that people don't want, until you have been there the longest.

    Interview Questions
    • Tell me a time when you overcame a problem with a customer?   View Answer
    Reasons for Declining

    Would never have a say on my schedule. All weekends and always closing, no thank you!

    Declined Offer
    Negative Experience
    Average Interview

Work at AT&T? Share Your Experiences

AT&T

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.