AT&T Sales Interview Questions & Reviews
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Retail Sales Consultant Interview (Positive Experience; Average Interview)
I applied online and the process took 2 months - interviewed at AT&T in April 2013.
Interview Details – The hiring process took over a month. I applied and about a week later got a phone call from a recruiter. I had the phone interview right then which I passed, and he informed me that the only interview slot was in an hour and a half, and then there wouldn't be any for two weeks. I took him up on it and got to my interview fast. Then had an interview with a hiring manager, she was very easy going and nice and we hit it off really well. She told me I could expect to hear from them within a week or two if the manager wanted to go ahead with an interview. About 10 minutes into my drive home, I got another call from her, stating that the manager wanted to meet me the next day for an interview. I accepted and the rest was a piece of cake. The manager and I got along really well, and I knew I had the job at that point, but I had to wait for the offer. About a week and a half later I got the call from the recruiter offering me the job. Went through background check and drug test, and passed. However, I wasn't scheduled for the training class until two months later.
Interview Question – None really Difficult. Best one was "Why do you want to work at AT&T?" View Answer
Negotiation Details – No negotiation
Sales Executive D2D Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at AT&T.
Interview Details – Applied online as internal employee. Resume was forwarded to hiring manager within 2 weeks. I received an email for interview. Interview very informal basic overview about job description and a couple S.T.A.R questions related to sales and behaviors. 3 days later received call from staffing. MVR check.
Interview Question – Give a time when you were not comfortable selling a product or solution to a customer and how did you deal with it? View Answer
Reason for Declining – The salary is commission based obviously however; base salary impacts costs of living and did not receive requested salary.
Full Time Retail Sales Consultant Interview (Positive Experience; Average Interview)
I applied online and the process took 3 days - interviewed at AT&T.
Interview Details – I filled out an application on the AT&T website and they scheduled a phone interview on the spot. after that, they scheduled a one-on-one for the next day. she asked me pretty redundant questions, but my answers had to be specific and detailed. I dont know if they're supposed to do this, but she scheduled me to speak to the Store Manager at the place where I was interviewing for. I received a call a couple of hours after that saying that I was selected for the position.
Interview Question – "How did you deal with a difficult coworker or manager?" Answer Question
Negotiation Details – There wasn't a negotiation phase. I received my offer letter via email and they specified how much i'll be making.
AT&T Retail Sales Consultant Interview (Neutral Experience)
Interviewed at AT&T
Interview Details – Interviews with several managers and multiple times. Very thorough background and drug test. Requested all my w2s and pay stubs. Interviews are fairly short 25 to 30 minutes at the most.
Interview Question – Names of all operating systems Answer Question
Customer Service & Sales Interview (Positive Experience; Easy Interview)
I applied online and the process took 4+ weeks - interviewed at AT&T in May 2014.
Interview Details – Process took about A month for full completion. I applied on the website was called at 5 pm the next day was asked a few questions and was told because of my experience I would be on the higher end of the pay rate. I was scheduled for a face to face interview with HR department it went well I also got to meet with the call center manager. The next day I was Offered the job contingent on the background and drug test. that took a few weeks but I was sent my offer letter and they actually offered me more than was advertised so I was excited and quickly accepted the offer
Interview Question – all of the questions are straight forward and usual call center questions the main thing they want to hear you say is that you will accept ownership of the call and fix the issue. and show a willingness to help the customer Answer Question
Negotiation Details – I did not have to negotiate because they offered more than was being avertised
Retail Sales Consultant Interview (Positive Experience; Easy Interview)
I applied online and the process took 2 weeks - interviewed at AT&T in May 2014.
Interview Details – I found the job on an online job board, careerbuilder.com. After applying I immediately received an e-mail saying that I needed to complete the G.A.T.E. test. which is just the basic skills assessment. I waited about a week and a half before I got an e-mail from the HR representative telling me that if i was still interested in the position I needed to call within the next three days to still be considered. I called and was scheduled for Monday May 19th at 9 am. That phone interview was very basic and just about my general working experience. I was not asked to sell anything over the phone. The interviewer said that he was a little worried that I didn't ask him any questions about the company or anything. However I had already researched the company pretty well so I didn't really have a lot of questions. I was then told that if I was selected to move on to the face to face interview I would be contacted within the week. The very next morning I was called and told that they wanted me to come in for a face to face interview that afternoon. The interview was very relaxed. I was not asked to sell anything in this interview either. The interview process started out as a company overview, uniform guidelines, training process and schedule/ vacations time. The second half of the interview process was a question type. I was asked behavioral type questions, what my biggest weakness was, why they should hire me, etc. I was notified 4 days later that i got the position through an e-mail with my hourly pay and my training and everything else i needed to know followed.
Interview Question – Why should I hire you? View Answer
Negotiation Details – I did not negotiate pay. As I get two raises a year I was satisfied with my offered pay.
Retail Sales Consultant Interview (Positive Experience; Difficult Interview)
I applied online and the process took 2 weeks - interviewed at AT&T in January 2014.
Interview Details – Interview took place in Cerritos, CA at headquarters. 2nd interview was at a store location and not the store I would be assigned to. I was emailed back saying that I had the job and where and when my training would take place.
Interview Question – Tell me about a time when you had to deal with an uncooperative co-worker and how did you handle the situation? Answer Question
Bilingual Sales Consultant Interview (Negative Experience; Difficult Interview)
I applied online and the process took 2 weeks - interviewed at AT&T in May 2014.
Interview Details – Was interviewed by a young men pleasant man who had an assistant writing down responses relating to former work experiences. Mind you by no means are these basic questions. They are complex and seem repetitive. Lastle, there is a small role play with the interviewer to sell a company product. Small chit chat down the elevator which is kind of strange, but be prof. Finally, the following day rec'd co email I did not pass the interview since your answers have to pass a certain score which is explained at the beginning of the interview.
Interview Question – The role play was strange and unexpected as you are not told about this at all. View Answer
AT&T Retail Sales Manager III Interview (Negative Experience; Easy Interview)
I applied online and the process took 4 weeks - interviewed at AT&T in March 2013.
Interview Details – its a common interview process from a panel, then area manager, then Director of Sales. Have resume and action plan ready for presentation. Make sure you clear out any questions for negotiation on pay. You do have the right to negotiate and they will offer the very least they can. Assistants can make more money than you.
Interview Question – why work for AT&T Answer Question
Negotiation Details – I wasn't given a choice. Biggest mistake of my life
Part Time Sales Associate Interview (Positive Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at AT&T.
Interview Details – I filled out an online application then they emailed me to ask me if I would be available for an interview two days later. Is aid yes and then I received another email asking if I could go to the interview the next day instead, so I said yes. I had a skype interview with the regional or district hiring manager and then I talked to the assistant manager afterwards and she said that I would be called back for a second interview. I was called the next week to ask if I could interview with the manager the next day. The manager of the store was friendly, didn't seem to know how to propel the conversation, but I took over. There were general questions about how to deal with disgruntled customers, how have you exhibited excellence in your previous jobs, that sort of thing.
Interview Question – Why do you want to work at AT&T? View Answer
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