Glassdoor is your free inside look at AT&T Wireless Retail Sales interview questions and advice. All 123 interview reviews posted anonymously by AT&T Wireless employees and interview candidates.
AT&T Wireless Retail Sales Interview Questions & Reviews
Getting the Interview 122 Interviews
Interview Experience 112 Ratings
Retail Sales Consultant at AT&T Wireless
Accepted Offer – Interviewed in Jackson, MS – Reviewed May 23, 2013 New
Interview Details –
you have to apply online, if you are trying to apply to a corporate AT&T Wireless store. They emailed me a few time to let me know they were interested; that took a while. Then there was a brief over the phone interview. Then I did and in store interview. They just asked basic questions, for the most part, like "why do you want to work for the company", and "have you ever worked for commission" "what would you do about a difficult customer" not in those exact words but that sort of thing. they are just trying to see if you are positive, energetic, and up to the task of dealing with difficult customers and such.
BTW-If you take the job they send you somewhere for a week to train...possible 2 weeks but they should pay for your hotel room and gas and/or plane ticket. (I assume they still do that, It has been a while)
Interview Question – Hmm...I don't really remember. Maybe- "name a time when you had to deal with an unhappy customer and save the sale...what happened and how did you deal with it...what was the outcome" something like that. View Answer
Negotiation Details – we would like to offer you X amount per year... x amount in hourly pay and then they went over the commission structure a little...something like that anyhow.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Representative at AT&T Wireless
Accepted Offer – Interviewed in Apr 2013 – Reviewed May 3, 2013
Interview Details –
Being interested in the Telecom industry At&t was a perfect choice. i first applied to several locations through their website under careers. finally about a month and a half later i received and email response from their HR dept. asking if i was still interested in the position i responded and said yes. Figuring i would receive and email or call with an appointment for an interview in the next few days, well i did not receive one until 2 weeks later only after i emailed again saying i was still interested if the position was still available.
finally i got an interview and eventually got the job.
Interview Question – Tell me about a time when your work was criticized and how did you respond? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
AT&T Retail Sales Consultant at AT&T Wireless
No Offer – Reviewed Apr 25, 2013
Interview Details – Did not even get a call or email for a simple no. Their hiring updates on the website do not work. It is also close to impossible to find a phone number for contacting any hiring manager or recruiter.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Manager at AT&T Wireless
Accepted Offer – Reviewed Apr 18, 2013
Interview Details – Applied at att.com. Got a call a month later. 1st interview over the phone generic behavioral questions. 2nd interview more of the same. Final interview in person. Hired
Interview Question – Behavioral type questions that related to retail. View Answer
Negotiation Details – No negotiation. Take it or leave it offer.
Helpful Interview?
Yes |
No
Problem with this interview?
AT&T Retail Sales Consultant at AT&T Wireless
Accepted Offer – Interviewed in Fort Lauderdale, FL Nov 2012 – Reviewed Apr 17, 2013
Interview Details – Getting the phone interview kind of came out of no where because I submitted the application months ago but I got the phone interview and then the in person interview then they told me to go to the store where I know work to talk with the manager things slowed down because after that slowed down since I had to wait 2 months before I started traing.
Interview Question – How do you want me to manage you? View Answer
Negotiation Details – Just be flexible it is retail but the pay will make you forget all your troubles.
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Consultant at AT&T Wireless
Accepted Offer – Reviewed Mar 25, 2013
Interview Details – Initial phone interview, second in person interview, then interview and job preview with store manager. After getting offered the position, I had to complete a background check and drug test to qualify.
Interview Question – What do you do to relax? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
AT&T Retail Sales Consultant at AT&T Wireless
Accepted Offer – Interviewed in Saint Louis, MO Jan 2009 – Reviewed Mar 20, 2013
Interview Details – Been too long to recall really but I'm terrible at interviews and I don't recall feeling intimidated at all
Interview Question – Originally I was hired as part time and probably the most difficult question was describing my availability as part time and convincing them that I was committed. Answer Question
Negotiation Details – Great offer, no negotiation
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Consultant at AT&T Wireless
Accepted Offer – Reviewed Mar 12, 2013
Interview Details –
First you will complete an online assessment
Next you will do a phone screen interview based upon outcome of online assessment
Then you will do a face to face interview
Finally you will get a follow up based upon face to face
Interview Question – Interview pretty much was standard nothing shocking or unexpected Answer Question
Negotiation Details – Straight foreword, the job called for x amount, either you accepted it or declined. Not a position where you can negotiate salary and or commission
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Representative at AT&T Wireless
Accepted Offer – Interviewed in Georgia Southern, GA May 2012 – Reviewed Mar 4, 2013
Interview Details – I had 1 interview with a recruiter and another interview with the store manager
Interview Question – Are you the top preformer in your current position and if not why? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Retail Sales Consultant at AT&T Wireless
Accepted Offer – Reviewed Feb 23, 2013
Interview Details – I was called within a week after submitted my resume. I interviewed with the store manager and the regional manager at the same time. They asked basic questions about what I would do in typical retail situations (angry customers, need to work on weekends and holidays). Then I went through 2 weeks of training.
Interview Question – No real unexpected questions Answer Question
Negotiation Details – No negotiation...here's your pay. Take it or leave it
Helpful Interview?
Yes |
No
Problem with this interview?
Worked for AT&T Wireless? Contribute to the Community!
Add Review Add Salary Add Interview Review Add PhotosWork in HR or Recruiting?
AT&T Wireless – Why Work for Us?
Why AT&T? For your next step, think AT&T, the world's largest communications company. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined… — Full Overview
Provided by employer [?]
This is the employer's chance to tell you why you should work for them. The information provided is from their perspective.
Interviews by Company
Flag this {0} as inappropriate
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Oops!
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
