Alaska Airlines Interview Questions

Updated Jul 1, 2015
121 Interview Reviews

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  1. Helpful (14)  

    Flight Attendant Interview

    Anonymous Employee in Seattle, WA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Alaska Airlines (Seattle, WA) in June 2015.

    Interview

    I applied online 6/1/15 and on 6/9/15 was invited to do a digital interview. I completed that on 6/10/15, and received a phone call on 6/12/15. I missed the phone call, they left a voicemail inviting me to a face to face interview in either Seattle or Portland. I also received an email about getting the interview. I chose the Seattle interview, which will be on 7/24/15.
    This whole process has happened very quickly. The video/digital interview was the most challenging so far in this process. You had 3 days to complete the interview once they sent the link to you. There is a tutorial on how to set up the whole thing, which I highly recommend doing. You can also practice as many times as you need to feel comfortable. I wore a business suit for the video interview. The interview consisted of 9 questions, you had 60 seconds to answer each question. Here were some of them....
    Tell us about your work experience and about your resume....
    Why do you want to become a flight attendant with AA...
    How will you prepare for the demands of the flight attendant schedule..
    Tell us a time you provided exceptional customer service....
    Tell us a time you had to handle an unhappy customer...
    Tell us a time you were part of a team and had to resolve a conflict...
    Tell us a time you had to provide safety for customers...
    What part of their mission of safety and exceptional customer service do you support and how will you help them to be successful in achieving it.

    One minute is not a lot of time to answer a question, so I would definitely prepare some answers ahead of time. I answered all the questions in STAR. I smiled the entire time!!!!
    I hope this helps!

    Interview Questions

    • Why do you want to become a flight attendant for Alaska Airlines?   Answer Question
  2. Helpful (9)  

    Flight Attendant Interview

    Anonymous Employee
    No Offer
    Positive Experience

    Application

    I applied online – interviewed at Alaska Airlines.

    Interview

    I applied online at the AK website. A few days later, I received an email asking me 6 questions about my willingness to relocate, am I willing to relocate to any of their bases, and when was a good day and time to call me. Today I received an email telling me when to be ready for the telephone interview. I will let you know how it goes!!

  3. Helpful (4)  

    Flight Attendant Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Alaska Airlines.

    Interview

    Made it past the phone interview. The lady who called me was extremely nice, and was very prompt when she said she'd call at a certain time. I was extremely nervous despite it only being a phone interview, where she asked me four questions and then went into a bit more detail about the next step which is the group interview, which I've been invited to attend!

    Interview Questions

    • Q: Why do you want to become a flight attendant for Alaska Airlines?
      Q: Name one time when you went above and beyond for a customer?
      Q: What have you done to better your professional image?
      Q: Do you ever have scheduling conflicts with work and school? [ I said yes, and then described how I resolve the problem. ]
       
      Answer Question
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  5. Helpful (1)  

    Ground Services Agent Interview

    Anonymous Employee in Spokane, WA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Alaska Airlines (Spokane, WA) in June 2015.

    Interview

    Two weeks after submitting an application online, a recruiter from the Company called and offered me an interview. I accepted, and set up an interview for two days after the phone call. I received a confirmation email containing details of where to go and when for the interview. On the morning of the interview, I arrived 30 minutes in advance of my scheduled time to be sure I was ready to go. I showed up in time to see another applicant being escorted by an interviewer from the Alaska terminal to the back office. Her interview lasted about 35 minutes, then it was my turn. I never saw the previous interviewee, but instead was greeted by two interviewers who guided me to my office. They asked me several questions, each asking one at a time and writing down my responses. They briefly informed me of the benefits of working for the company and explained the duties I would be required to perform if I get the job. Upon completion of the interview, they told me I would receive a phone call or email to notify me whether or not I received the position. To my dismay, I never received any further communication. Woe is me.

    Interview Questions

    • Working with honesty and integrity is a critical part of doing a job right. Describe a time when you saw a coworker practicing unethical behaviors in the workplace, what actions you took, and what the result of your actions was.   Answer Question
  6. Helpful (2)  

    Flight Attendant Interview

    Anonymous Employee in Seattle, WA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Alaska Airlines (Seattle, WA) in May 2015.

    Interview

    I applied online then was contacted by email about a week later. Email was to set up a phone interview, the following week.
    The phone interview was very easy, just basic interview questions. At the end of the call she invited me to do a F2F interview in Seattle.
    You show up and mingle with the other applicants. They give you a company presentation. (They show you videos which you can find online, I suggest watching before you go.)
    Then they break you up into groups of about 10-15 people. They asked us three questions during this "group interview"
    1.say your name, spell it and, tell us about the job you were most loyal too and why.
    2. They pass out cards with different questions and give you about 30 seconds to think about it before you answer.
    3. Here why eu ask you to tell them so,etching about yourself that is not on your resume. In my opinion they were looking for a fun lighthearted answer to this. Some people got way to serious with it.

    Here they make cuts. I have no idea what made me go on to the next stage and what made them send some people home. I thought some people who didn't make it to the stage had well thought out answers, so good luck. Just be yourself.

    Next is a once on one win HR.
    Basic interview questions, they didn't ask me a question that I had not prepared for. I thought it went really well I felt like we really connected. I went back into the room where all the other candidates were waiting for there 1-1s. I sat down and two minutes later one of them asked me to grab my things and come with her. She told me I was not selected and to reapply in 6 months.

    Everyone was nice, just hard to know what they are looking for, and why I'm not it!
    Just be yourself if it's meant to be it will be!

    Interview Questions

    • Why do you want to work for Alaska airlines over another airline?   Answer Question
  7. Helpful (1)  

    Flight Attendant Interview

    Anonymous Employee in Seattle, WA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at Alaska Airlines (Seattle, WA) in May 2015.

    Interview

    Open interviewing session started promptly at 8am Seattle Airport Marriott. Arrived fresh, clean cut, and well dressed. Arrived downstairs, there was about 50 candidates there. Did the reach test upon entry into the room. Mingled well with Alaska employees and other flight attendant candidates. They started the presentation at 8am, spoke about the company, reserve, pay (great pay, new contract is flawless) bases, etc. then separated us into four groups.. A, B, C, D (like working positions on the aircraft). We were sent to separate rooms. To do a group interview. Once that was done, candidates were sent back to the initial room to wait for results as to who would proceed further. Alaska employee came back read 20 names of those they wanted to stay, and he other 30 including myself were dismissed!!! Humph!!!

    Interview Questions

    • 1.) Please stand, speak and spell your first and last name, and tell us the job you were most loyal to and why?

      2.) Picked a yellow card given to us by Alaska Recruiter, what is one of the biggest issues with customer service today?

      3.) Please tell us something that doesn't exist on your resume.
       
      Answer Question
  8.  

    Flight Attendant Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Alaska Airlines in May 2015.

    Interview

    I applied on line using my Apple MAC I would highly suggest using a Windows computer because my first submission didn't take and I had to re-apply on a Windows computer.

    Interview Questions

    • Phone interview. Give me an example when you provided extraordinary customer service.   Answer Question
  9.  

    Flight Attendant Interview

    Anonymous Employee in Irvine, CA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1 dayinterviewed at Alaska Airlines (Irvine, CA) in May 2015.

    Interview

    You start with reach requirement, then orientation and group interview. Group interview allowed them to see who stands out. If chosen them you move to next round.
    Be calm and try to relax and allow your true self to shine through.

    Interview Questions

    • If you were on the hiring panel what would you look for.   Answer Question
  10.  

    Director Interview

    Anonymous Employee in Seattle, WA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Alaska Airlines (Seattle, WA) in May 2015.

    Interview

    group panel interview with hiring manager and recruiter, followed by an interview with peers. No followup after the interviews you just have to assume you did not get the job if you dont hear back.

    Interview Questions

  11. Helpful (5)  

    Flight Attendant Interview

    Anonymous Employee in Los Angeles, CA
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Alaska Airlines (Los Angeles, CA) in April 2015.

    Interview

    First there was an hour orientation going over job description and expectations. Then Broken into groups for a group interview. In the group interview you were asked to stand spell your name and talk about the job you were most committed too and why.
    Then you were given a card with a question and asked to answered it on by one, after the group interview you were Put into a room were they called names to go into the next round of interviews.

    Interview Questions

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