Alaska Airlines Interview Questions

Updated Jun 30, 2015
64 Interview Reviews

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  1. Helpful (1)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Sweet Home, OR
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Alaska Airlines (Sweet Home, OR) in June 2015.

    Interview

    Video interview today. Nine questions and only one min to answer them. Only one try at it as well. I've done other video interview but this one allowed you to see yourself as you were talking. Nice touch! Remember to smile, be yourself and I suggest to use the practice option.

    Interview Questions

    Negotiation

    No negotiation

  2. Helpful (17)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Irvine, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 2 daysinterviewed at Alaska Airlines (Irvine, CA) in April 2015.

    Interview

    The interview process is very thorough. Alaska airlines truly seeks the best talent. This isn't an interview and you hope to "wing". I highly recommend researching the company, its contribution to the community, and the expansion from it's small roots. I used this website as my guide which helped me prepare for the exhausting interview process. Thank you to everyone who posted their feedback!

    Interview Questions

    • Why is it important to take time with an angry customer?   Answer Question
  3. Helpful (2)  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Alaska Airlines.

    Interview

    Very hands on interview. Little group projects.Never had an interview like it before. After group interview, there is 1:1 interviews if you passed the group one and that is a normal question answer format

    Interview Questions

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  5. Helpful (22)  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source – interviewed at Alaska Airlines.

    Interview

    First was the phone interview with the recruiter, then if you pass that you are invited to a group interview. For group interviews you check in. Make sure you fill out all of the paperwork they asked you to complete before showing up. Then there is a power point presentation. It was very easy going. Fun. You can tell everyone enjoys what they do for the company. They split everyone up into groups and have you go into a room with your assigned group. There were 3 people from the company in our room. They go over what the group interview is going to be about. You stand up and introduce yourself and within 60 seconds tell everyone about the job you were or are most dedicated to. They are watching to see how you are in front of a group and talking to people you don't know. They are also looking to see how your speech is. If you say like or um too much thats a big no no. They most of all want to see your personality. After this there is a group activity. They are watching to see how everyone interacts with each other. Who is bossy and takes charge and who is sitting in the corner waiting to be told what to do. You want to be the one who isn't involved with everyone. But you want to help people. Because thats what this job is about. After this there was a on the spot question that you had to read aloud in front of everyone. Don't be the last one to go. You volunteer. I went 3rd. You cant see your question / scenario until you stand up and flip the card over. Remember to be customer service focused. Don't say um, or like. If you need to, you can take a deep breath and think for a second. Always look your interviewers in the eyes. Also look at the group. Don't mess with your hands while talking to everyone, that shows your very nervous. And def don't play with your hair.
    After all of that they let you out on a break and tell you what time be back in the room. They then will call off the names of the people that made it to the one on one interviews. Everyone else is asked to leave the room. After your name is called they hand you an agreement form. They then have you sign and date, you are then assigned your one on one interview time. The one on one I had was with 1 HR person and 2 station managers. They go over every detail of your past work history. You need to add every job you had even if it was just for 2 days. If you received a W2 you need to write it down!
    They then ask you a few questions about what was the most difficult situation you have had with a customer and how did you resolve it. They ask about why you want to be a CSA. They ask what is one thing people misunderstand about you. They ask what was one thing a past employer said you needed to improve and how did you take it?. You need to give real life experiences. DONT LIE! Be honest and be yourself. LOOK ALL OF THEM IN THE EYES! Don't mess around with a ring or your hair. I talk with my hands a lot and I tried to tame it down. ALWAYS answer the question in the end. Just be yourself and you will do great.
    Bring snacks. And keep your energy up.

    I hope this helped.

    Bring 3 to 4 copies of your resume.

  6. Helpful (10)  

    Flight Attendant Interview

    Anonymous Interview Candidate in San Diego, CA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 7+ weeksinterviewed at Alaska Airlines (San Diego, CA) in April 2015.

    Interview

    I submitted my application in late Feb / early March and I was notified that they accepted my application in late March. Phone interview was scheduled for April 9th and they were very accommodating in selecting a day and time of day. I was successful in my phone interview (usual questions about why you want to work for Alaska Airlines and briefly describe how I went the extra mile for a customer) and I was invited to the next phase of the process which was the group and one on one interviews.
    I was again given a couple of choices of either Portland Or, or San Diego so I chose San Diego as it was scheduled for April 20th and Portland was April 12th (too soon). Keep in mind that you have to provide your own transportation to the interview sites and you are also responsible for food and lodging. If you want it bad enough, you just do it even if you have to drive there and stay with relatives which is what I did.
    Last phase of hiring process began bright and early at 8:00am on April 20. I would suggest that you scope out the meeting place the day before and show up a half hour before the start as they will not allow access after 8:01am.
    The morning started with a few video clips interspersed with talks from various Flight Attendants (FA's) and HR staff. We broke up into 4 different groups ( about 60 plus total people at event) and performed some group exercises. After break we gathered again ,the group of 15 was pared down to about 6-7.The 6-7 people were then taken individually by a FA to go over minimum requirements for jobs and then a one on one with HR person. After that process, we were taken out individually and told whether we moved on to the next round.
    The next round consisted of about 6-7 people from the first 2 groups. We then went through some group exercises that gauged team work ability, customer service skills and in some case just general knowledge and logic on just about every area. It was fun if that kind skills test comes naturally to you. The most important things to remember and I have seen it stated before on this thread is to SMILE constantly (but don't be fake about it, be sincere), Be HONEST, and be yourself. If you are acting, someone , somewhere will catch you and your journey is over.
    We were then brought to another room and told that we would be taken out individually to be told of the results. They took the 1st person out and after a couple of minutes they came back in to inform the rest of us that we got the job (contingent on passing a 5 week training class in Seattle, WA.

    A couple of suggestions. If you already have a Passport book, bring it. If you do not and you are serious about this new job field, then I would suggest that you spend the 120.00 so at least the paperwork is started as it is a 8 week process to get your Passport book. Also they did stress that it is rare that the onsite interview process takes 2 days but it did take 2 days in San Diego. If you fly in be prepared to change your flight and come with an extra outfit.

    All in all, it was a great interview process! I don't say that because I was successful, I say that because you will eventually see what they are hoping to achieve with this process and that is the continued success of this highly sought after Airline. There were a LOT of FA's from other airlines and I did not see a lot of those that had raised their hands in the morning to the time the dust settled in the afternoon. There are looking for a special type of FA but if you are unsuccessful the first time they very much encourage you to try again and again if need be.

    Interview Questions

  7. Helpful (28)  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Alaska Airlines in February 2015.

    Interview

    Here are the questions! Just remember short and sweet and never stop smiling and no need to be nervous! Also, be sure to be honest, it worked for me. The STAR method is a good way to practice answering the questions. Have fun!

    Situation: who what where when how
    Task: specific challenges, deadlines, costs
    Action: highlight traits without stating them, initiative, intelligence, leadership
    Result: close with a result quantify if possible

    time when went above for customer service:

    Why do you want to be an alaska airlines attendant?

    Why do you want to leave your job?

    What have you done to improve your professional image?

    Why do you want to leave your job?

    How I've handled difficult situations in the past?
    Angry customer:
    .Drunk customer:
    Non English speaking customer:
    Mean coworker:
    Coworker not working:
    Coworker rude to passenger:
    Coworker or passenger breaking safety regulations:
    Customer and no safety belt time for take off:

    What do you find most negative about being on reserve?

    how long do you plan on working here?

    How do you measure personal accomplishments?

    Policy change you weren't made aware of or didn't agree with how did you handle it?

    Something not on your resume?

    About yourself?

    Weakness?

    Strength?

    How do you deal with stress?

    one word that describes what you live for?

    . Most challenging part of being a fa?

    Give an example of a time you gave a first impression, did they think something that is not true to character?

    What do you like least about your job?

    What would you do if someone in Coach was demanding an alcoholic beverage before you got to him with the drink cart?

    What is a mis conception your friends have of you?

    When was the last time you received constructive criticism and why? Who where and when?

    Another flight attendant misquotes how many drinks a passenger can have, how do you resolve this without causing tension between you the other fa and the customer?

    . If a passenger was holding a carryon and did not want to place it underneath the seat what would you do? Now what would you do if they told you it was their loved one's remains inside the urn?

     Why do you think professionalism is important?

    Define professionalism

    How my life has shaped me professionally?

    What qualities should an AA FA have?

    What do you think would be the most challenging part of being a FA?

    How have you resolved a conflict with a customer in the past?

    What is your impression of a flight attendant reading a magazine on a red eye and the passengers are sleeping?

    Explain the most stressful situation you were and how did you handle it?

    Tell me about your customer service?

    How has your personal life shaped your professional life?

    Are you able to relocate? What's difficult about relocating?

    What could AA provide in their orientation that you knew but wasn't talked about?

    Interview Questions

    • Are you able to relocate? What's difficult about relocating?   Answer Question
  8.  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Alaska Airlines.

    Interview

    The process was challenging but completely rewarding! Orientation at first, then group interview questions. Then one-on-one with flight attendants and HR, followed by group exercises. Throughout the process people were eliminated. Make sure to dress professional appearing a flight attendant. Things to consider, skirt length should be modest, make up natural and be yourself!

    Interview Questions

  9.  

    IT Manager Interview

    Anonymous Interview Candidate in Seattle, WA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 3 daysinterviewed at Alaska Airlines (Seattle, WA) in May 2015.

    Interview

    The interview process was well planned and executed. I was recruited through a local 3rd party that put me in touch with the Alaska Airlines recruitment team. Once through the 3 phone screens (Recruiter from contracting company, Hiring Matter Expert from contracting company and Recruiter from Alaska Airlines) I was brought in for an interview loop that consisted of 4 different interviewers for about 5 hours. That evening, I received a "call back" to meet with the VP two days later and had my offer by the end of the day.

    Overall, it was a very positive experience. Alaska Airlines has some very smart and passionate people and they are looking for more people to help them to continue to be Seattle's hometown airline.

    Interview Questions

    • Describe the leadership techniques that you use for leading through change at an organization with employees that has 20+ year tenure.   Answer Question
  10.  

    Flight Attendant Interview

    Anonymous Interview Candidate in Portland, OR
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Alaska Airlines (Portland, OR) in May 2015.

    Interview

    Very in depth interviews. It's not hard if you are a good listener, follow instructions (you can only do that if you are actually listening to the recruiters and being present), and be concise. Don't ramble on. If you're rambling, then you aren't being concise or following directives. Interviewers are friendly, yet very serious about finding the right people for the job.

    Interview Questions

    • Describe a time you had a challenge working with a co-worker and how you handled it.   Answer Question
  11. Helpful (6)  

    Flight Attendant Interview

    Anonymous Interview Candidate in Seattle, WA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Alaska Airlines (Seattle, WA) in April 2015.

    Interview

    I applied online. The next day i got an email asking basic questions i.e.: am i able to relocate to any of the bases. A few days later i got called for a phone interview. We went over my resume (work history), and I was asked why I want to become a flight attendant and why Alaska Airlines. A week later was my interview in Seattle. VERY LONG DAY! It was 11 hours total. It started with an hour orientation (overview of the company and being on reserve). There were about 50 of us to start. Next was the group interview. We split up into groups of 13/14 per room. We had to alphabetize ourselves by last name. We were then handed an index card face down. It had a question on it that we had to answer fairly quickly after we flipped it over. They will occasionally come back with a flight scenario and ask you how you would handle it. When everyone was done, we all went back into the orientation room. They called out 13 names to stay, the rest were dismissed. We then got scheduled a time for a 1-on-1 with a flight attendant (this was more of your work history, why you left jobs etc). I had to wait 2 1/2 hours until my interview so i had time to grab lunch (eat with a group, they are watching you!!!. After the 1 on 1 was an interview with HR. This is where it got nerve racking. It was a LOT of questions about relocation, what is going to be the most difficult part, how you have prepared ,ect. There was a gap of time to wait before the last interview which was the panel interview. You all sit in a row of chairs in front of a panel and they literally ask you question after question, scenario after scenario on what you would do. There is really no right or wrong answer (since you don't know much about being a flight attendant), but even though you are dog tired, perk up, keep smiling, be willing to answer questions, and show them you want this job! They ended up offering just a handful of us a position at the flight attendant training July 7.

    Interview Questions

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