Alaska Airlines Interview Questions

Updated Oct 16, 2014
Updated Oct 16, 2014
26 Interview Reviews

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  1. 4 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Alaska Airlines.

    Interview Details

    I recently had an interview with Alaska Airlines and was offered the position. I think a big reason why I, out of so many interviewees (a lot of whom were Flight Attendants) was successful is because of this website. So, I want to return the favor and help, to the best of my abilities anyone applying.

    Prepare, prepare, prepare!!!! The best advice I give you. I went thru every entry and wrote down the questions others said they were asked and spent a lot of time thinking about them and practicing answering them. Im someone who gets very nervous during interviews but since I felt so prepared for what ever they might ask me I wasn't nervous once.

    They are watching you at all times! Take notes during the video, look attentive and smile. You dont have to be grinning the whole time like a crazy person, you can smile with your eyes. Just try to look like you're having happy thoughts and not having thoughts about how tired you are from waking up so early and the lack of sleep from the night before.

    Youll be split into large groups,here you will be doing some public speaking (yikes, I know). The questions will be easy and more likely than not the first question will be "tell us about the job you were most loyal to and why". Theyll specify that it doesnt necessarily need to be a "job" it could be a volunteer program you worked with or being a Mother. Know that, and I mean this is the nicest way possible, they dont actually care. They want to hear how whatever you answer can be applied to this position. You can say being a mother was yours because its taught you compassion for others or your job at Starbucks because you got to interact with so many different people. See what i'm saying?

    After this theyll take a short break then they will announce who will be moving on (most people are cut here). Now its a one-on-one interview with someone from HR and it will be more of a typical interview. Situational questions and questions like are you willing to move (yes, anywhere is the correct answer). When answering know that they want to see your commitment here, tell them how youve looked into rentals for relocating and how working on Holidays isnt a big deal to you.

    Finally if youve made it past that round youll be onto the final interview, which is another group interview. There will be a panel of people at a long table with chairs lined up facing them. Its a little intimidating since after their introduction they wont talk, theyll just watch you and write while one interviewer asks questions. What they look for here is how you work in groups, the task they ask you to do isnt as important as your teamwork skills.

    Now its over and you can relax! Youll find out if youre offered a position soon after.

    Things NOT to do during the interview:

    Dont ramble! Keep it short and sweet. So many people in the first group interview when asked a question just talked and talked and talked and often by the time they were done they never really answered the question. If the question is about a past job then answer it as such, dont talk about why youd be such an awesome flight attendant or how youve always loved flying. People tend to ramble when theyre nervous so be sure to prepare.

    Dont say youd fix a situation with an upset passenger by giving them free drinks/snacks ( people actually answered like this, more than once!)

    Dont be rude to other people interviewing! Remember how I said they were always watching? When the small group of us left were all sitting in the lobby waiting for the final interview and far away from any Alaska employees, there was one girl that dropped the nice act at this point and was rude with me, just someone with a bad attitude. She was the only one of the group not to get an offer and her final interview went just as well as everyones. Maybe Im imagining things but I think they knew somehow that she was being rude (maybe an employee planted as a interviewee?) either way its not worth it and if youre rude to people this isnt the job for you anyways.

    This is a wonderful company and if you get cut during the interview process don't be discouraged! Many people weren't successful until the 2ed or 3rd time. So try again in 6 months, it's worth it.

    Hope this helps someone and I wish the best of luck to you all!!

    Interview Questions
    • Lots of situational things.
      What you'd do about a co worker not working.
      Drunk passenger.
      Coworker rude to passenger
      Sick passenger.

      Remember that when answering that the number one priority is passenger safety!
        Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Flight Attendant Interview

    Anonymous Interview Candidate in Orange, CA
    Anonymous Interview Candidate in Orange, CA
    Application Details

    I applied online – interviewed at Alaska Airlines.

    Interview Details

    I applied towards the end of July and heard back in the beginning of October. I received an email asking me if I was still interested, willing to relocate, and if I was available to attend an interview at any of their 5 domiciles. I of course said yes and I was available! If you are not willing to relocate or do the crash pad thing this may not be the job for you. You can be based anywhere from San Diego, Los Angeles, Portland, Seattle, or Anchorage.

    I emailed back and scheduled my phone interview for a few days after. The phone interview was pretty basic. Questions like tell me about your customer service, how has your personal life shaped your professional life, are you able to relocate. They will ask you about relocating about 1,000 times because they really need people that are willing to do so. I passed the phone interview and he scheduled me to go to the interview at the Hilton in Orange County right after we finished.

    Once I arrived there I was surprised at how steep the competition was. There was about 50+ candidates there and all of them looked like flight attendants already. (Some were current flight attendants and none of them were chosen) Make sure you are dressed professional and conservative. We started with orientation that was super helpful and informative of what life will be like. We then split into groups of about 12 to do our group interviews. Again, questions were basic. Tell me something not on your resume, what would you look for in a flight attendant, etc.. We then took a short break and almost everyone was cut. Only about 14 people made it past this round. They are looking for your positive energy and are watching you at ALL times. Smile, smile, smile!

    After the cut was made, we started one on one interviews. We got to talk to a flight attendant informally and they told us more about the life style. There was a lot of waiting at this point so don't get too anxious if you aren't called right away. I then moved on to the HR interview which is you and your interviewer. Here we went over 10 year work history, any criminal activity, (just be honest at this point, they will find out and it won't count against you if you are open) what would you bring to the company, and of course relocating!

    Only 8 of us made it to final panel interview. We were split into two groups to organize subjects in matter of importance or danger. Categories were vomit, security threat, fatigue, etc.. Be active and work through your team during this. They will be watching you. They will then bring you back together and you will make a map of their destinations. They aren't looking for accuracy just how well you work with others. Smile be energetic even though this is a LONG process. Only 3 of us were hired, it's a crazy day but it's worth it! :)

    Hope this helps! If you don't make it your first try again! They are an amazing company!

    Interview Questions
    • Asked to say one word that described what we live for.   View Answer
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview
  3. 6 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Anchorage, AK
    Anonymous Interview Candidate in Anchorage, AK
    Application Details

    I applied online – interviewed at Alaska Airlines in September 2014.

    Interview Details

    I applied online at Alaskaair.com and a few weeks later received an email asking basic questions like "Are you attending school? Would you be able to accept full time hours?" After I responded it was followed up the next day with a quick 15 min phone interview. After the phone interview I was invited to a group interview the following week at the local Hilton hotel. The interview started at 9am and you were asked to come about 20-30 minutes early. There was a group of about 30-40 people and about only 3-4 openings. At first you watch a presentation where they tell you pretty much everything you need to know about the position to make sure you still want to continue. After that we got a 10 min break for water or go to the restroom. After that we did group interviews where you would get a situation card and you would have to answer basically what would you do? This sounds a lot worse then it is, yes its a little scary because you are answering these in front of the entire group but I don't know if I just got lucky but everyone that was in the group interviewing that day were so sweet that it made it not as bad. After a few hours of the group interviews we were asked to go to lunch and in an hour come back and we would find out who moved on to the one-on-one interviews. I don't think I have ever been that nervous waiting to hear my name. They only kept 10 people to continue the process and luckily I was one of them. We were then given a time to come back for our one-on-one interview and those lasted roughly 45 minutes. After your one-on-one I was asked to go into the hallway and they would let me know in 5 minutes if I was offered a position. When she came out of the room she let me know I made it. I have never been so excited, the interview process was a tough one but even if you don't make it it's worth the experience for sure.

    Interview Questions
    • You are a parking garage attendant and parking in the garage is free if you are in their under 30 mins. A customer comes up and you enter her ticket and it says she has been in the garage 33 mins so she would be charged $3. She then says she would have been out before 30 mins if the line wasn't so long to get out. How would you handle the situation?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I was emailed a month or so after i applied. They asked me to answer 5 question and respond as soon as possible. I did so and received a phone interview hours later. It went well be be ready for them to call at anytime!

    Interview Questions
    Declined Offer
  6.  

    Ground Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    It was a group interview. They had you answer generic questions about adjusting to changes on the job or scenario-based questions. They eliminate a few people in the first round and then personal interviews are conducted during the second round.

    Interview Questions
    • Talk about a time you were in an organization and you had to adapt to change quickly and how did the results affect you?   Answer Question
    Declined Offer
  7. 3 people found this helpful  

    Recruiter Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Alaska Airlines.

    Interview Details

    Know the job, over prepare and do you research. These folks are obviously stretched too thin and the stress they are under shows...based on the group interview I observed.

    Interview Questions
    • Why do you want to work for an airline, specifically this one?
      What would your current or prior boss say about you...
      What is some constructive criticism you have received...
        Answer Question
    Reasons for Declining

    Salary is way below market.

    Declined Offer
  8. 3 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate in San Francisco, CA
    Anonymous Interview Candidate in San Francisco, CA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Alaska Airlines in June 2014.

    Interview Details

    The entire process took about 2 weeks. I applied online and received an email a few days later asking me to complete a questionnaire. The questionnaire consisted of basic questions. After that I was scheduled for a phone interview a couple days later which lasted approximately 12 minutes. The interview consisted of basic HR questions as well as a couple of CS scenarios. I was then invited to attend a group interview that was to take place in 5 days. The interview was in Santa Clara, CA. I actually thought the group interview process was pretty exciting. They put all candidates in a room together, show a few videos about the company, and have Alaska Airlines employees come talk to you about the company, their jobs, the benefits, and what you can expect. I felt the were very upfront, honest, and genuine. They explained the interview process and started with the group sessions right after the initial orientation. They split us up into 3 groups (about 16 people apiece), had us make 60 second introductions, and give an answer to basic CS scenarios. Some of the scenarios made you really think and you didn't know your situation until that very moment. Once that process was complete, they sent us on break and gave us a time to return. Once they returned, all candidates were placed in one room and the names of the candidates moving on to one-on-ones were announced. Everyone else was thanked for their time, encouraged to reapply, and sent to enjoy the rest of their day. The one-on-ones (more like 3 on 1's) were about 30-45 minutes, but fairly relaxed and comfortable. I didn't feel Like I was being interrogated. Once you completed the 1 on 1's they had you wait in a room and gave you the news (good or bad) in about 15 minutes.

    Interview Questions
    • What would be your greatest challenge if the job was offered to you?   Answer Question
    Negotiation Details
    N/A
    Accepted Offer
    Positive Experience
    Difficult Interview
  9.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral – interviewed at Alaska Airlines in June 2014.

    Interview Details

    Initial phone interview is the basics. Went to a hotel to do the in person interviews. Watched a couple movie clips and a HR rep went through a PowerPoint. Then we were split up into three groups which had about 12 peopl in them. The group interview had two employees asking you questions. It was pretty laid back and you were given a situation and had to respond to it on the spot. The face to face interview wasn't bad either. Just asked basic questions and finding out who you are. All of the Alaska employees were awesome and really friendly! They made everyone feel really comfortable in a stressful situation.

    Interview Questions
    • Name a time when you were given constructive criticism and how did you react to that?   Answer Question
    Accepted Offer
    Average Interview
  10. 3 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Alaska Airlines in May 2014.

    Interview Details

    I applied and got an email response within four days asking me to complete a questionnaire. After I did that, I had a phone interview. The phone interview was pretty straight forward; your skills, your work history, etc. The interviewer invited me to a group interview event the following week. There, we watched a really informative presentation by an HR person then met a few others who actually work for Alaska. We were then split into two smaller groups and separated into two rooms. There were probably 14-16 people in our room and we went around and introduced ourselves. We then had an activity where you put yourself in a customer service problem solving situation, which was fun. Then, we did a mini-group presentation. Finally, we took a break and when we came back they let us know who was going to have one-on-one interviews. The face to face interview was actually a little intimidating to start, just you and two Alaska employees, but it quickly progressed into just easy, comfortable conversation. It lasted for about 45 minutes. They asked about your background and if you could perform the job.

    Interview Questions
    • What is a piece of constructive criticism you have received at work? What is a piece you have received in your personal life?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  11.  

    Yield Analyst Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Alaska Airlines.

    Interview Details

    About a month after submitting my resume to the company's web site, I received a call from a recruiter asking to schedule a time to go over basic pre-screening questions. I did well and was invited to come in for a final interview at the company's headquarters, which consisted of a 60-minute math/revenue management test (essentially Alaska was too lazy to make its own exam so they stole this assessment from JetBlue after hiring a manager from such company, not very professional at all), a 30-minute interview with an HR Specialist and the Director of RM/Pricing, and then another 30-minute round with three managers from RM/Pricing. Overall, the hiring team wasn't very nice, and I got the feeling they didn't want to be there. Also, none of them seemed to be particularly bright and at Alaska, you quickly learn that hard work and merit doesn't count for anything, and often, the least talented members of a given department are promote simply because either they are attractive or good friends with senior management.

    Two weeks later, I received an offer, which I accepted because I had nothing else, but I was shocked at how little the company paid and there was no room for negotiation.

    Interview Questions
    • How many balls would be needed to fill a Boeing 737 aircraft? This was a very unintelligent question considering that Alaska operates several versions of the 737 and when I asked which version, it took nearly a minute for one of the managers to respond.   Answer Question
    Negotiation Details
    No room to negotiate.
    Accepted Offer
    Average Interview

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