Alaska Airlines

www.alaskaair.com
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Alaska Airlines Interview Questions

Updated Feb 22, 2015
Updated Feb 22, 2015
39 Interview Reviews

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  1. 7 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Alaska Airlines.

    Interview Details

    The day started early and promptly at 0800. Candidates were turned away in 0801. Forty one people made it by 0800.

    The day started with a one hour presentation about Alaska Airlines explaining their culture, the Flight Attendant career, the life on reserve, and how training works. Then we split up into groups of approximately 10 and had a group interview.

    During the group interview each person introduced themselves. They had us arrange in alphabetical order by last name. The recruiter handed out a card with one question on it and one by one we answered the question. After everyone was finished they went around and we had to say an interesting fact about ourselves that was not listed on our resume. Afterwards we were finished with the first session. We went on a break and back into the main room.

    After a little wait and everyone was back in the main room, HR came in and called 16 names. Those 16 were selected to move forward to the next step and everyone else was free to go.

    They gave us an interview time and released us to lunch.

    This interview was one-on-one and began with a Flight Attendant going over the basic qualifications of the job, the minimum requirements, pay, uniforms, and training. Then we had your typical HR interview with the situational based questions and they went over your application and work history.

    After the one on one interview we were told fairly quickly if we were going to advance to the final panel interview. Then there was about a three hour wait as others were finishing their one on ones.

    After everyone was finished with the one on one they had narrowed it down to 10 folks. We were split into two groups. The panel interview was one big group exercise. They want to see how you work together. The questions were situation based - what would you do or how would you handle - type questions.

    After our group was finished, we went into another room and waited. HR came in and said the were going to take us out individually and tell us the results. One candidate was called out and was not selected. HR came back into the room and offered the remaining four of us that we were successful.

    Interview Questions
    • Tell us a time when a previous employer implemented a policy change you either didn't agree with or weren't made aware of How did you handle it?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source – interviewed at Alaska Airlines.

    Interview Details

    First was the phone interview with the recruiter, then if you pass that you are invited to a group interview. For group interviews you check in. Make sure you fill out all of the paperwork they asked you to complete before showing up. Then there is a power point presentation. It was very easy going. Fun. You can tell everyone enjoys what they do for the company. They split everyone up into groups and have you go into a room with your assigned group. There were 3 people from the company in our room. They go over what the group interview is going to be about. You stand up and introduce yourself and within 60 seconds tell everyone about the job you were or are most dedicated to. They are watching to see how you are in front of a group and talking to people you don't know. They are also looking to see how your speech is. If you say like or um too much thats a big no no. They most of all want to see your personality. After this there is a group activity. They are watching to see how everyone interacts with each other. Who is bossy and takes charge and who is sitting in the corner waiting to be told what to do. You want to be the one who isn't involved with everyone. But you want to help people. Because thats what this job is about. After this there was a on the spot question that you had to read aloud in front of everyone. Don't be the last one to go. You volunteer. I went 3rd. You cant see your question / scenario until you stand up and flip the card over. Remember to be customer service focused. Don't say um, or like. If you need to, you can take a deep breath and think for a second. Always look your interviewers in the eyes. Also look at the group. Don't mess with your hands while talking to everyone, that shows your very nervous. And def don't play with your hair.
    After all of that they let you out on a break and tell you what time be back in the room. They then will call off the names of the people that made it to the one on one interviews. Everyone else is asked to leave the room. After your name is called they hand you an agreement form. They then have you sign and date, you are then assigned your one on one interview time. The one on one I had was with 1 HR person and 2 station managers. They go over every detail of your past work history. You need to add every job you had even if it was just for 2 days. If you received a W2 you need to write it down!
    They then ask you a few questions about what was the most difficult situation you have had with a customer and how did you resolve it. They ask about why you want to be a CSA. They ask what is one thing people misunderstand about you. They ask what was one thing a past employer said you needed to improve and how did you take it?. You need to give real life experiences. DONT LIE! Be honest and be yourself. LOOK ALL OF THEM IN THE EYES! Don't mess around with a ring or your hair. I talk with my hands a lot and I tried to tame it down. ALWAYS answer the question in the end. Just be yourself and you will do great.
    Bring snacks. And keep your energy up.

    I hope this helped.

    Bring 3 to 4 copies of your resume.

    Accepted Offer
    Positive Experience
    Average Interview
  3. 2 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Alaska Airlines in February 2015.

    Interview Details

    First contact I received after finishing my application online was an email asking some basic questions a few weeks after I submitted. Are you still interested, would you be able to accept the starting wage, are you in school, etc. They also asked for times I would be available in the coming days for a phone interview. I received an email back a few days later stating when my telephone interview was scheduled.

    The telephone interview was also relatively basic. I was called promptly at my scheduled time, and a very cheerful woman was on the other end. She quickly went through the same question in the email to confirm them with me, and then proceeded to the main part of the interview. I was asked why I chose to apply with Alaska, how I dealt with criticism, what I thought the job entailed, etc. The questions seemed geared toward gauging your personality to see if you'd be a good fit in the company. Immediately following the questions, I was invited to attend a hiring event taking place the next week. After accepting, I was sent an email with all the details (time, date, location, forms to fill out, what to bring, etc).

    The hiring event started early at a hotel downtown, with the event starting at 8am, and recommendations to arrive at 7:30am for check-in. The room slowly filled with what ended up being about 100 people. Shortly after 8am, employees for the airline (some station managers from various airports, representatives from corporate, and a few CSAs) gave a presentation to give us an overview of what to expect from Alaska, who they are, the atmosphere of working there, and some additional details about the position (pay, benefits, unions, etc). Following the presentation, we were split into five groups, and given a short break before the group interview process.

    The group interview ended up being 20 candidates and 2 company representatives. We were asked to introduce ourselves, and each asked a question. Following that, each candidate was given a situation on a piece of paper (and asked to keep it face down until they were called upon) related to customer service outside of the airline industry. Answering questions was on a volunteer basis. A group activity was next, where we were asked to develop a 'curb to curb' experience for customers where cost was not an issue. We were given 10 minutes to complete this task, and then present as a group. After the presentations, we were asked one more question each before being dismissed, and asked to be back in the room 30 minutes later. When we came back, we were told who was making it on the the 1:1 interviews. Everyone who made it on was given an interview time (some right away, some 4+ hours from that time) and told where to meet before hand. For reference, ~30 people made in to this stage.

    The 1:1 interview ended up being 1:2, and was a bit more in depth. We went through work history, and asked questions pertaining to it. Following that came questions related to the position. Some of which included what you would do if you noticed a co-worker to accidentally violated safety regulations, how often it was acceptable for an employee to be sick, and what was a common misconception about me. Following the ~45 minute process, I was asked to return to the waiting room to hear my results. About 15 minutes later, I was told my interview was successful and was to be offered a position.

    Yes, this was a difficult interview, but if you're both prepared and a good fit for the position, you should do well. If you think about it, those who can end the process still upbeat and enthusiastic at the end of a nerve wracking day of interview should be able to handle the daily stress of an airline.

    For some added context, I was applying for a position at one of Alaska's major airports, and they were hiring for between 5 and 10 positions, so the size of the initial group may differ.

    Interview Questions
    • See above. Most questions were pretty standard, or standard questions asked in a different way.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
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  5.  

    IT Systems Architect Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at Alaska Airlines.

    Interview Details

    The first interview was over the phone with a recruiter from Alaska Airlines.
    There was also a 3 page essay type questionaire that asked about my personality type, how I handle adversity, why I think I belong at Alaska Airlines, etc. Knowing the company mission statement is helpful when filling this out (google).

    Interview Questions
    • Tell me of a recent experience where you were challenged and what was the outcome.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6. 32 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Alaska Airlines.

    Interview Details

    I recently had an interview with Alaska Airlines and was offered the position. I think a big reason why I, out of so many interviewees (a lot of whom were Flight Attendants) was successful is because of this website. So, I want to return the favor and help, to the best of my abilities anyone applying.

    Prepare, prepare, prepare!!!! The best advice I give you. I went thru every entry and wrote down the questions others said they were asked and spent a lot of time thinking about them and practicing answering them. Im someone who gets very nervous during interviews but since I felt so prepared for what ever they might ask me I wasn't nervous once.

    They are watching you at all times! Take notes during the video, look attentive and smile. You dont have to be grinning the whole time like a crazy person, you can smile with your eyes. Just try to look like you're having happy thoughts and not having thoughts about how tired you are from waking up so early and the lack of sleep from the night before.

    Youll be split into large groups,here you will be doing some public speaking (yikes, I know). The questions will be easy and more likely than not the first question will be "tell us about the job you were most loyal to and why". Theyll specify that it doesnt necessarily need to be a "job" it could be a volunteer program you worked with or being a Mother. Know that, and I mean this is the nicest way possible, they dont actually care. They want to hear how whatever you answer can be applied to this position. You can say being a mother was yours because its taught you compassion for others or your job at Starbucks because you got to interact with so many different people. See what i'm saying?

    After this theyll take a short break then they will announce who will be moving on (most people are cut here). Now its a one-on-one interview with someone from HR and it will be more of a typical interview. Situational questions and questions like are you willing to move (yes, anywhere is the correct answer). When answering know that they want to see your commitment here, tell them how youve looked into rentals for relocating and how working on Holidays isnt a big deal to you.

    Finally if youve made it past that round youll be onto the final interview, which is another group interview. There will be a panel of people at a long table with chairs lined up facing them. Its a little intimidating since after their introduction they wont talk, theyll just watch you and write while one interviewer asks questions. What they look for here is how you work in groups, the task they ask you to do isnt as important as your teamwork skills.

    Now its over and you can relax! Youll find out if youre offered a position soon after.

    Things NOT to do during the interview:

    Dont ramble! Keep it short and sweet. So many people in the first group interview when asked a question just talked and talked and talked and often by the time they were done they never really answered the question. If the question is about a past job then answer it as such, dont talk about why youd be such an awesome flight attendant or how youve always loved flying. People tend to ramble when theyre nervous so be sure to prepare.

    Dont say youd fix a situation with an upset passenger by giving them free drinks/snacks ( people actually answered like this, more than once!)

    Dont be rude to other people interviewing! Remember how I said they were always watching? When the small group of us left were all sitting in the lobby waiting for the final interview and far away from any Alaska employees, there was one girl that dropped the nice act at this point and was rude with me, just someone with a bad attitude. She was the only one of the group not to get an offer and her final interview went just as well as everyones. Maybe Im imagining things but I think they knew somehow that she was being rude (maybe an employee planted as a interviewee?) either way its not worth it and if youre rude to people this isnt the job for you anyways.

    This is a wonderful company and if you get cut during the interview process don't be discouraged! Many people weren't successful until the 2ed or 3rd time. So try again in 6 months, it's worth it.

    Hope this helps someone and I wish the best of luck to you all!!

    Interview Questions
    • Lots of situational things.
      What you'd do about a co worker not working.
      Drunk passenger.
      Coworker rude to passenger
      Sick passenger.

      Remember that when answering that the number one priority is passenger safety!
       
      Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  7. 2 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Alaska Airlines in January 2015.

    Interview Details

    The interview was intense but so worth it. First I applied online and it took them about 4 weeks to get back to me for a phone interview.

    The phone interview was standard ten year work history (describe a time when you dealt with a difficult customer and how you resolved it). Be honest and concise, don't ramble on even though you're nervous.

    Next they invited me to their hiring event in Seatac. The event started at 8 so I arrived at 7:15 sharp (be early!). There were around 60-70 people there by 8. First we had orientation which lasted for about an hour, we watched videos and listened to them talk about the life of a flight attendant. LISTEN and be attentive. Even when you think they are not looking, they are trust me. Smile a lot and be friendly. This part they will tell you everything bad about being a flight attendant, it won't be that bad but they only want dedicated people to stay.

    Next they split us up into groups of 10-15 and took us into a smaller room where they had each of us stand up to introduce ourselves and here they just want to hear your voice and see how comfortable you are in front of people since you will be speaking in front of crowds on the planes. Then they handed each of us a card with a question on it and asked us individually to answer it out loud. Again, they are watching how you speak in front of people, not necessarily about the answer. Then after evenly necessarily your answer. Then after everyone had answered their questions they asked us what job we were most loyal to and why. After that they asked us to say a fun fact about us that wouldn't be on our resume, they are looking for something fun that shows your personality, not something you've accomplished.

    After that we all went back into the bigger room where they called off our names, if your name was called you were chosen to move on to the next round but if not this was the end of the road for you.

    Then they tell you when your individual HR Interview will be and you wait. Mine was at 1:30. The HR interview was pretty standard (are you willing to relocate) YES! name your strengths, your weaknesses. Be energetic and happy, tell them you've already started looking for apartments or crash pads.

    Then they pull you aside individually and they tell you whether you made it to the next round or not. The last interview is a panel interview with a group of about 5 or 6 other applicants. Here they really really want to see energy even though you will be exhausted. The first thing you do is a group activity. BE INTERACTIVE AND POLITE. Don't grab from people and don't be bossy. And DO NOT look at the panel. Just have fun and participate. Then they will make it relaxed and ask scenario questions (how would you handle an intoxicated passenger asking for another drink)? Smile smile smile and just be yourself. They can tell when you are being fake. There was one girl in my final group interview who wasn't very nice outside of the interview and didn't okay as a team during the activity and she was the only one not offered a position. But most of all HAVE FUN :)
    wait.

    Interview Questions
    • What would you do personally to help Alaska Airlines benefit.   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  8. 2 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Alaska Airlines in January 2015.

    Interview Details

    The best advice I could give someone who is going into the interviews is to make sure you mingle around with everyone and doing that with the biggest smile on your face. If your cheeks are not hurting you are not smiling to much. The company is looking for someone who is outgoing and has a sense of humor.

    The interview started at 8. We all had to sign in and then do the reach test. Everyone to my knowledge passed that test. While you are in the room waiting to start the introduction make sure you talk to the people around you. The interviewers want to see how you interact with new surroundings and people. I noticed that some people were just sitting there not talking to anyone and those were the first ones to go. No nicotine is allowed in the company and they stress that. They pretty much ask you to leave and retry in 6 months when you have been free of nicotine.

    After the introduction they broke us up into small groups. The first exercise they ask is for you to stand up and spell your first and last name and to answer a question "what job have you been most loyal to and why?" MAKE SURE YOU SMILE while answering the questions. The best advice I could give for this part is to be your self and not to be fake. They can spot the fakes and the people that tried to hard. They are not looking for someone to give gold star answers they are pretty much seeing if you can handle stress and what type person are you. The process is boring for them so if you can add humor to your answer you will most likely move on.

    After an hour of waiting we all meet back in the conference room. I want to say about 75 people in all showed up for the interview. They called the names of who moved on and if your name was not called they ask you to leave. I fortunately was one of the 17 people that stayed. They then gave us all times for your face to face interview.

    The first part of the face to face you get to have a talk with a FA. This was my favorite because you really get an insight and answers to all your questions you had all bundled up inside. Do not ask dumb questions! you really want to impress the FA because she is the voice to the HR. Next the face to face with the HR. In my opinion, I feel that this was the hardest because the questions they ask and how serious the HR is. I have to say, it was really hard to tell if I was doing a good job or not. Again make sure you have some humor, smile, and be your self. After the interview I thanked her for taking the time to interview me and walked out. I went back into the conference room and waiting. A girl came and called my name again took me to the hallway and told me I am moving on to the panel interview.

    As we are waiting in the lobby for the panel we notice they cut more people. The final group was about 11 people who moved on to the final. The panel process is all about team work and how you show your self with a team. They brought in someone high up in the company to come in and interview us. If you don't stand out here you will be cut. The idea for the new person to interview us is because they are looking for people to light up a dull room and if you are the few to stand out they will ask you to move on. We did some more questions and team activities. The panel was done with us and told us to wait in the lobby.

    After waiting for 2 hours we were called into the room. They cut the people in the beginning and the ones who they wanted got to stay. I was offered the job and accepted with 6 other people.

    More advice! make sure to do your research. I have to say this website gave me lots of insight and what to expect. Smile smile smile and don't stop. During the end of the day it gets harder because you are exhausted and hungry but its worth it if you make it to the end. The whole process was fairly easy but honestly I met some people who bought a plan ticket just for this and were sent home. Not sure it would be worth it to spend that kinda money and not know if you will make it or not.

    Interview Questions
    • explain the most stressful situation you were in and how did you handle it?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  9. 2 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Alaska Airlines.

    Interview Details

    Recently had a phone interview that resulted in scheduling an in-person interview. Interview was very brief. Questions were to describe an example of when you went above what was expected for customer service, why do you want to be a flight attendant with Alaska Airlines, and what have you done to improve your professional image (ie CPR certification course or something that wasn't expected of you but you did in order to improve yourself). Also asked about past 10 years of work history and why you left/are wanting to leave your most recent/current job. Lasted about 15 minutes and at the end they said they would like to schedule an in-person interview which I have yet to attend.

    Interview Questions
    • What have you done to improve your professional image?   Answer Question
    Negotiation Details
    Got offered a second interview.
    Accepted Offer
    Average Interview
  10.  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Alaska Airlines in December 2014.

    Interview Details

    Email with basic questions (Willing to relocate). Scheduled a phone interview. Phone interview lasted about 20 minutes. More standard interview questions. Went over work history and situational questions. After I was invited to go to an in person interview. I am excited to go next week!

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  11. 12 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate in Orange, CA
    Anonymous Interview Candidate in Orange, CA
    Application Details

    I applied online – interviewed at Alaska Airlines.

    Interview Details

    I applied towards the end of July and heard back in the beginning of October. I received an email asking me if I was still interested, willing to relocate, and if I was available to attend an interview at any of their 5 domiciles. I of course said yes and I was available! If you are not willing to relocate or do the crash pad thing this may not be the job for you. You can be based anywhere from San Diego, Los Angeles, Portland, Seattle, or Anchorage.

    I emailed back and scheduled my phone interview for a few days after. The phone interview was pretty basic. Questions like tell me about your customer service, how has your personal life shaped your professional life, are you able to relocate. They will ask you about relocating about 1,000 times because they really need people that are willing to do so. I passed the phone interview and he scheduled me to go to the interview at the Hilton in Orange County right after we finished.

    Once I arrived there I was surprised at how steep the competition was. There was about 50+ candidates there and all of them looked like flight attendants already. (Some were current flight attendants and none of them were chosen) Make sure you are dressed professional and conservative. We started with orientation that was super helpful and informative of what life will be like. We then split into groups of about 12 to do our group interviews. Again, questions were basic. Tell me something not on your resume, what would you look for in a flight attendant, etc.. We then took a short break and almost everyone was cut. Only about 14 people made it past this round. They are looking for your positive energy and are watching you at ALL times. Smile, smile, smile!

    After the cut was made, we started one on one interviews. We got to talk to a flight attendant informally and they told us more about the life style. There was a lot of waiting at this point so don't get too anxious if you aren't called right away. I then moved on to the HR interview which is you and your interviewer. Here we went over 10 year work history, any criminal activity, (just be honest at this point, they will find out and it won't count against you if you are open) what would you bring to the company, and of course relocating!

    Only 8 of us made it to final panel interview. We were split into two groups to organize subjects in matter of importance or danger. Categories were vomit, security threat, fatigue, etc.. Be active and work through your team during this. They will be watching you. They will then bring you back together and you will make a map of their destinations. They aren't looking for accuracy just how well you work with others. Smile be energetic even though this is a LONG process. Only 3 of us were hired, it's a crazy day but it's worth it! :)

    Hope this helps! If you don't make it your first try again! They are an amazing company!

    Interview Questions
    • Asked to say one word that described what we live for.   View Answer
    Negotiation Details
    No negotiation
    Accepted Offer
    Positive Experience
    Average Interview

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