Alaska Airlines Interview Questions

Updated Mar 22, 2015
Updated Mar 22, 2015
47 Interview Reviews

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  1. 7 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source – interviewed at Alaska Airlines.

    Interview Details

    First was the phone interview with the recruiter, then if you pass that you are invited to a group interview. For group interviews you check in. Make sure you fill out all of the paperwork they asked you to complete before showing up. Then there is a power point presentation. It was very easy going. Fun. You can tell everyone enjoys what they do for the company. They split everyone up into groups and have you go into a room with your assigned group. There were 3 people from the company in our room. They go over what the group interview is going to be about. You stand up and introduce yourself and within 60 seconds tell everyone about the job you were or are most dedicated to. They are watching to see how you are in front of a group and talking to people you don't know. They are also looking to see how your speech is. If you say like or um too much thats a big no no. They most of all want to see your personality. After this there is a group activity. They are watching to see how everyone interacts with each other. Who is bossy and takes charge and who is sitting in the corner waiting to be told what to do. You want to be the one who isn't involved with everyone. But you want to help people. Because thats what this job is about. After this there was a on the spot question that you had to read aloud in front of everyone. Don't be the last one to go. You volunteer. I went 3rd. You cant see your question / scenario until you stand up and flip the card over. Remember to be customer service focused. Don't say um, or like. If you need to, you can take a deep breath and think for a second. Always look your interviewers in the eyes. Also look at the group. Don't mess with your hands while talking to everyone, that shows your very nervous. And def don't play with your hair.
    After all of that they let you out on a break and tell you what time be back in the room. They then will call off the names of the people that made it to the one on one interviews. Everyone else is asked to leave the room. After your name is called they hand you an agreement form. They then have you sign and date, you are then assigned your one on one interview time. The one on one I had was with 1 HR person and 2 station managers. They go over every detail of your past work history. You need to add every job you had even if it was just for 2 days. If you received a W2 you need to write it down!
    They then ask you a few questions about what was the most difficult situation you have had with a customer and how did you resolve it. They ask about why you want to be a CSA. They ask what is one thing people misunderstand about you. They ask what was one thing a past employer said you needed to improve and how did you take it?. You need to give real life experiences. DONT LIE! Be honest and be yourself. LOOK ALL OF THEM IN THE EYES! Don't mess around with a ring or your hair. I talk with my hands a lot and I tried to tame it down. ALWAYS answer the question in the end. Just be yourself and you will do great.
    Bring snacks. And keep your energy up.

    I hope this helped.

    Bring 3 to 4 copies of your resume.

    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Alaska Airlines.

    Interview Details

    The interviewers were very pleasant. From the minute you walk through the dir, you are given the opportunity to engage with interviewers and interviewees.. Take it, don't be shy. Like I said, the Alaska spirit shows in the employees as they are pleasant, and very welcoming it does not hurt to smile either. Smile as you would with your customers.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  3. 10 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Alaska Airlines.

    Interview Details

    The day started early and promptly at 0800. Candidates were turned away in 0801. Forty one people made it by 0800.

    The day started with a one hour presentation about Alaska Airlines explaining their culture, the Flight Attendant career, the life on reserve, and how training works. Then we split up into groups of approximately 10 and had a group interview.

    During the group interview each person introduced themselves. They had us arrange in alphabetical order by last name. The recruiter handed out a card with one question on it and one by one we answered the question. After everyone was finished they went around and we had to say an interesting fact about ourselves that was not listed on our resume. Afterwards we were finished with the first session. We went on a break and back into the main room.

    After a little wait and everyone was back in the main room, HR came in and called 16 names. Those 16 were selected to move forward to the next step and everyone else was free to go.

    They gave us an interview time and released us to lunch.

    This interview was one-on-one and began with a Flight Attendant going over the basic qualifications of the job, the minimum requirements, pay, uniforms, and training. Then we had your typical HR interview with the situational based questions and they went over your application and work history.

    After the one on one interview we were told fairly quickly if we were going to advance to the final panel interview. Then there was about a three hour wait as others were finishing their one on ones.

    After everyone was finished with the one on one they had narrowed it down to 10 folks. We were split into two groups. The panel interview was one big group exercise. They want to see how you work together. The questions were situation based - what would you do or how would you handle - type questions.

    After our group was finished, we went into another room and waited. HR came in and said the were going to take us out individually and tell us the results. One candidate was called out and was not selected. HR came back into the room and offered the remaining four of us that we were successful.

    Interview Questions
    • Tell us a time when a previous employer implemented a policy change you either didn't agree with or weren't made aware of How did you handle it?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 2 weeksinterviewed at Alaska Airlines in March 2015.

    Interview Details

    They changed it this time to one on one rather than group interview. Less stressful, more focused on what you have to say. You know within 15 min.after it's over whether you got the job.

    Interview Questions
    Accepted Offer
    Negative Experience
    Average Interview
  6.  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Alaska Airlines in March 2015.

    Interview Details

    First (phone) interview was pretty easy. She asked me a few questions and went over my job history (make sure you have your resume on hand). They're mostly hiring people who has customer service skills so make sure you incorporate that to your answers and make sure that you are flexible with work as far as scheduling. I got invited to a 2nd interview next month.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Agent Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took a weekinterviewed at Alaska Airlines in March 2015.

    Interview Details

    The process of being interviewed and hired was, for me, straight forward and surprisingly fast. I submitted an online application, two days later I received an email back with some questions. These were similar to the usual customer service interview questions for screening. I believe typing well and providing accurate, proper responses is important. The email asked when it would be best to call me if I was selected. I provided times, as instructed.

    A day later, I spoke to a recruiter over the phone. She was polite, professional, and very friendly. It wasn't a "grill me" interview and we talked semi-casually about the position. She asked specific customer service questions as well: "tell me about a time when __________, and what did you do?" I passed this stage and was asked to come in for a face-to-face, one-on-one interview. I was not part of the group panel. I was required to pay my own expenses to attend this interview.

    I flew to Seattle and went to the airport Marriott. I arrived early, checked in with a friendly, fun employee and she directed me to some water, if needed, and to have a seat, we'd start soon. They asked for the copies of my resume they told me to bring and I provided them. I was professionally dressed, but not white-tie event level. Suit, white shirt, tie, clean shave, styled hair. Others were similarly dressed but not in full suits. Some girls were there in the thicker-style leggings with long sweaters - office appropriate, but not entirely professional - and others were there with messy tucked shirts, etc. I can't speak to their status but it seemed they chose a mix based on factors that didn't involved dress or style alone.

    They had us in a small group for about 15 minutes to discuss the company, introduce the interviewers, and cover some basics. Then, one-by-one, they called us away to interview with one or two people. Some got one person, others two. I got one. He was as everyone else was: polite, professional, friendly, happy. He asked a few basic customer service questions again, wanted to know why Alaska Airlines, and then probed a bit at your answers. I read a lot of what was here on Glassdoor and did some 'net searching, but they didn't ask me any of the questions I found! Ha! They were very much the same "how do you handle a____________?"

    After he spoke to me for about 10 minutes, he directed me to a room. The girl who checked us in had three of us around a table. All of us a bit nervous. At first, we feared the worst when she spoke the beginning of a denial: "thank you for coming, you all did well..." but then, she said "and because of that we'd like to make an offer ..." and that was it.

    After the offer was given, we read through some paperwork on drug and background screens, about the first day of training, and some other company info. We were then set free to await out packet.

    As others mentioned, there is apparently a test on the city codes and I am confident to pass this. I'm not sure why some are worried or concerned. Yes, it seems low pay, and yes, the hours might suck for some people that look negatively, but if you're a new airline employee in a starting position and you were well-informed before moving on that's what to expect, then ... what do some expect? $25/hr and a 9-5, M-F schedule!!? Also, the test should be easy with some time. I think a big deal to getting this position is showing some dedication. They don't want someone to just come in and leave in a month and they want someone willing to put in to the position what the can get from it.

    More updates to come as soon as I get through with training and can review the company a bit. Should be fun! I encourage those to apply if they're interested.

    Interview Questions
    • How would you deal with a long line of customers quickly, but still provide a positive experience?   View Answer
    • Why do you want to work for Alaska Airlines?   View Answer
    • What will be your greatest challenge if you accept this position?   View Answer
    Accepted Offer
    Positive Experience
    Average Interview
  8. 3 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Alaska Airlines in February 2015.

    Interview Details

    Here are the questions! Just remember short and sweet and never stop smiling and no need to be nervous! Also, be sure to be honest, it worked for me. The STAR method is a good way to practice answering the questions. Have fun!

    Situation: who what where when how
    Task: specific challenges, deadlines, costs
    Action: highlight traits without stating them, initiative, intelligence, leadership
    Result: close with a result quantify if possible

    time when went above for customer service:

    Why do you want to be an alaska airlines attendant?

    Why do you want to leave your job?

    What have you done to improve your professional image?

    Why do you want to leave your job?

    How I've handled difficult situations in the past?
    Angry customer:
    .Drunk customer:
    Non English speaking customer:
    Mean coworker:
    Coworker not working:
    Coworker rude to passenger:
    Coworker or passenger breaking safety regulations:
    Customer and no safety belt time for take off:

    What do you find most negative about being on reserve?

    how long do you plan on working here?

    How do you measure personal accomplishments?

    Policy change you weren't made aware of or didn't agree with how did you handle it?

    Something not on your resume?

    About yourself?

    Weakness?

    Strength?

    How do you deal with stress?

    one word that describes what you live for?

    . Most challenging part of being a fa?

    Give an example of a time you gave a first impression, did they think something that is not true to character?

    What do you like least about your job?

    What would you do if someone in Coach was demanding an alcoholic beverage before you got to him with the drink cart?

    What is a mis conception your friends have of you?

    When was the last time you received constructive criticism and why? Who where and when?

    Another flight attendant misquotes how many drinks a passenger can have, how do you resolve this without causing tension between you the other fa and the customer?

    . If a passenger was holding a carryon and did not want to place it underneath the seat what would you do? Now what would you do if they told you it was their loved one's remains inside the urn?

     Why do you think professionalism is important?

    Define professionalism

    How my life has shaped me professionally?

    What qualities should an AA FA have?

    What do you think would be the most challenging part of being a FA?

    How have you resolved a conflict with a customer in the past?

    What is your impression of a flight attendant reading a magazine on a red eye and the passengers are sleeping?

    Explain the most stressful situation you were and how did you handle it?

    Tell me about your customer service?

    How has your personal life shaped your professional life?

    Are you able to relocate? What's difficult about relocating?

    What could AA provide in their orientation that you knew but wasn't talked about?

    Interview Questions
    • Are you able to relocate? What's difficult about relocating?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  9. 3 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Alaska Airlines in February 2015.

    Interview Details

    First contact I received after finishing my application online was an email asking some basic questions a few weeks after I submitted. Are you still interested, would you be able to accept the starting wage, are you in school, etc. They also asked for times I would be available in the coming days for a phone interview. I received an email back a few days later stating when my telephone interview was scheduled.

    The telephone interview was also relatively basic. I was called promptly at my scheduled time, and a very cheerful woman was on the other end. She quickly went through the same question in the email to confirm them with me, and then proceeded to the main part of the interview. I was asked why I chose to apply with Alaska, how I dealt with criticism, what I thought the job entailed, etc. The questions seemed geared toward gauging your personality to see if you'd be a good fit in the company. Immediately following the questions, I was invited to attend a hiring event taking place the next week. After accepting, I was sent an email with all the details (time, date, location, forms to fill out, what to bring, etc).

    The hiring event started early at a hotel downtown, with the event starting at 8am, and recommendations to arrive at 7:30am for check-in. The room slowly filled with what ended up being about 100 people. Shortly after 8am, employees for the airline (some station managers from various airports, representatives from corporate, and a few CSAs) gave a presentation to give us an overview of what to expect from Alaska, who they are, the atmosphere of working there, and some additional details about the position (pay, benefits, unions, etc). Following the presentation, we were split into five groups, and given a short break before the group interview process.

    The group interview ended up being 20 candidates and 2 company representatives. We were asked to introduce ourselves, and each asked a question. Following that, each candidate was given a situation on a piece of paper (and asked to keep it face down until they were called upon) related to customer service outside of the airline industry. Answering questions was on a volunteer basis. A group activity was next, where we were asked to develop a 'curb to curb' experience for customers where cost was not an issue. We were given 10 minutes to complete this task, and then present as a group. After the presentations, we were asked one more question each before being dismissed, and asked to be back in the room 30 minutes later. When we came back, we were told who was making it on the the 1:1 interviews. Everyone who made it on was given an interview time (some right away, some 4+ hours from that time) and told where to meet before hand. For reference, ~30 people made in to this stage.

    The 1:1 interview ended up being 1:2, and was a bit more in depth. We went through work history, and asked questions pertaining to it. Following that came questions related to the position. Some of which included what you would do if you noticed a co-worker to accidentally violated safety regulations, how often it was acceptable for an employee to be sick, and what was a common misconception about me. Following the ~45 minute process, I was asked to return to the waiting room to hear my results. About 15 minutes later, I was told my interview was successful and was to be offered a position.

    Yes, this was a difficult interview, but if you're both prepared and a good fit for the position, you should do well. If you think about it, those who can end the process still upbeat and enthusiastic at the end of a nerve wracking day of interview should be able to handle the daily stress of an airline.

    For some added context, I was applying for a position at one of Alaska's major airports, and they were hiring for between 5 and 10 positions, so the size of the initial group may differ.

    Interview Questions
    • See above. Most questions were pretty standard, or standard questions asked in a different way.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  10. 1 person found this helpful  

    Customer Service Agent Interview

    Anonymous Employee in Milpitas, CA
    Anonymous Employee in Milpitas, CA
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Alaska Airlines in February 2015.

    Interview Details

    Well, I appreciate the offer and opportunity but I feel like Alaska Airlines needs to come up with a better method on Hiring future candidates because the Hiring Process was really dragging and Long. First I applied online then a few days later I got a call and they asked me a few questions. They email me this questionnaire and I sent it back answered via email then called me for a 15 minute phone interview the next day. After that they let me know I been selected to go to the group interview which was in Milpitas which is a 1 hour or 1 hour 1/2 drive from Oakland Since that's the station I applied for. So Saturday came, got up super early for the interview then headed to the hotel that the group interview was being held at. It was about 50-60 people there dressed very professional. We had to be there by 7:30 am and it wouldn't be over till possibly 4 pm. We got there they explain how the job works and how your hours/benefits will be etc. then we split into 3 groups of 20 people each. We played some tactic games and they ask scenario questions. After that, we go on a 15 minute break and out of 60 people they only wanted 15 people so yes this is a COMPETITION just for the job position itself. Thank god i was 1 of the 15 people.. Then they said come back in 1 hour for the one on one interviews. Came back did my one on one and they ask about EVERY single job you have had and want to know why you left that job and are you still good with the manager etc. Then you have to wait another 15 minutes to see if you have been selected. Honestly, This was the longest interview process I ever been through and the anticipation and anxiety that was build on even trying to get the job was nerve racking. So, if you want this job I say go for it just be ready if you are not chosen because theirs 60 other people competing for the same spot. They just need to find a easier and convenient way to hire people because I am upset at the fact you have to wake up super early to drive out of your city range ( no Bus or Bart is near by) and go there just for them to tell you no or we didn't select you. If you are in school and want to work here either take online classes or find a different job because their hours of operation are not compatible with mothers,students,no vehicle etc. They have 2 shifts 4 am- 10am or 4 pm- 10pm with Mandatory Overtime especially if your new because they go by seniority. I'm just giving heads up for people that simply don't want to waste their time or their chances.

    Interview Questions
    • Example: If you did a clients hair and it didn't come out the way she wanted it but she has only 20 minutes left to get her hair done. what do you do?   Answer Question
    Declined Offer
    Negative Experience
    Difficult Interview
  11.  

    IT Systems Architect Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at Alaska Airlines.

    Interview Details

    The first interview was over the phone with a recruiter from Alaska Airlines.
    There was also a 3 page essay type questionaire that asked about my personality type, how I handle adversity, why I think I belong at Alaska Airlines, etc. Knowing the company mission statement is helpful when filling this out (google).

    Interview Questions
    • Tell me of a recent experience where you were challenged and what was the outcome.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

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