Alliance Data Interview Questions

Updated Mar 15, 2015
Updated Mar 15, 2015
28 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Customer Retention Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Alliance Data.

    Interview Details

    Phone interview with recruiter. emphases is on attendance and being on time.
    2nd interview is face to face with division leader and tour of the facility. You will get introduced to other leaders and go over job description. looking for sales people that can deal with high call volume.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Rio Rancho, NM
    Anonymous Interview Candidate in Rio Rancho, NM
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Alliance Data in March 2015.

    Interview Details

    Applied online, about 3 weeks later got a email asking to call to schedule a phone interview. Phone interview was general questions, name a time when you had to overcome something difficult, when you had to multitask, etc. I believe that at the end of the interview, you schedule an in person interview, a week later I interviewed in person with two people. The first guy stated they dont write anything down about your interview, so dont worry. Just had a normal chat about my resume, then he showed me around. After that another person took over and just asked questions, no STAR format questions just things like how do you handle an angry call, the 4 week training can be long and boring, how would you handle that, etc. I really enjoyed the in-person interview, there was no pressure and the interviews were great people, you could tell. It basically felt like a normal conversation. I think they just want to see what kind of person you are and get a feel if you belong there. About 9 days later I got a call with an offer. Start date about 3-4 weeks after offer.

    Interview Questions
    • Dont remember much, but if you can get through the phone interview, the in-person interview is a breeze.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    InfoSec ICE Program Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral – interviewed at Alliance Data.

    Interview Details

    Applied online. Phone Interview a week later. In person interview a week later. Pretty casual interview and nice employees. Interviewed with HR first, then 4 managers after. Took about 90 minutes for the entire interview. Still waiting to hear back.

    Interview Questions
    • None. Mostly asking about my experience. If anything, know about the company.   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Alliance Data.

    Interview Details

    I filled out my app online. I used a resume. A day later had a phone interview then 3 days later a interview with one of the supervisors on site. 2 days afterwards I received info for my background check and employment verification, took that 3 days because the company had issues with one of my references which i had to personally call my previous employer to follow up on. Same day it cleared received a job offer and had to wait 20 days to start.

    Interview Questions
    Negotiation Details
    No negotiation. Mainly because i did not know any better.
    Accepted Offer
    Negative Experience
    Easy Interview
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Alliance Data.

    Interview Details

    I applied and got a response the same day. I had a phone interview the next day and a week later passed on to the hiring manager. Easy process. I was called and offered another position in which I accepted. They will run a credit check

    Interview Questions
    Negotiation Details
    No negotiation I loved the pay offer
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Customer Care Advocate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Alliance Data.

    Interview Details

    Spoke to a supervisor in a very small office. Did not speak to Human Resources Department. Was giving a tour of the building. Nothing outstanding about the interview process at Alliance Data.

    Accepted Offer
    Average Interview
  8.  

    Customer Care Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 2+ monthsinterviewed at Alliance Data.

    Interview Details

    Most people who are hired here know someone. This is true for me. I sent the person I know an email. I then applied online, received a phone call about a month later. Training was for an entire month. The interview was standard, very standard questions, done by the actual supervisor in their cubical or a common area.

    Interview Questions
    • I was asked "If you could be any person, fictional or real, who would it be and why". They want to see how you think.   Answer Question
    Negotiation Details
    We didn't really negotiate, I just took what I was given. Corporate and business needs dictate what they can offer.
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Analytic Consultant Interview

    Anonymous Interview Candidate in Columbus, OH
    Anonymous Interview Candidate in Columbus, OH
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Alliance Data.

    Interview Details

    Applied via LinkedIn. HR phone screen, then 4 hours of Skype interviews. Brought onsite for a few more 1:1 interviews with the same people and a presentation of previous work in front of a small group. Everyone was really nice and personable although the office interior was very gray and a little depressing. Received offer 2 weeks later.

    Interview Questions
    • It wasn't difficult, but this was the first time I'd been asked to present a PowerPoint of a previous project   View Answer
    Negotiation Details
    Their initial offer was lower than we discussed so there was some back and forth. They only went up a few thousand on base salary but upped bonus percentage and relocation substantially.

    Offer was later pulled after the credit check. They could not look past a 6 year old credit card charge off (I assume because it was with one of their clients).
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Business/Marketing Analyst Interview

    Anonymous Employee in Columbus, OH
    Anonymous Employee in Columbus, OH
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at Alliance Data in March 2014.

    Interview Details

    Very conversational and basic 45 minute phone interview where they asked my qualifications and provided more details about the position. Nothing surprising during the phone conversation but instead making sure that I was serious about the opportunity. Then an in-person interview with group of managers that I would interact with on a daily basis. These questions were geared toward understanding my current daily duties and gaining a better grasp of my resume achievements. Verbal offer came within 5 days of the interview.

    Interview Questions
    • How satisfied would you be if this position were solely running the same reports daily?   Answer Question
    Reasons for Declining

    Current employer met this offer

    Declined Offer
    Neutral Experience
    Average Interview
  11.  

    Internal Audit Interview

    Anonymous Employee in Irving, TX
    Anonymous Employee in Irving, TX
    Application Details

    I applied through a recruiter. The process took 2+ weeksinterviewed at Alliance Data in March 2014.

    Interview Details

    I was contacted by a Hiring Manager who asked if I was looking to move to a new company. She set up a phone interview with one of the Audit Managers and then I did an on-site interview with the rest of the group and had lunch afterwords. Overall a good experience, but it just wasn't what I was looking for.

    Interview Questions
    • List 3 of your strengths and 3 of your weaknesses   View Answer
    Reasons for Declining

    It wasn't what I was looking for.

    Declined Offer
    Positive Experience
    Easy Interview

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