Allstate
3.1 of 5 1,162 reviews
www.allstate.com Northbrook, IL 5000+ Employees

Allstate Claims Adjuster- Trainee Interview Questions & Reviews

Updated Jun 15, 2014
All Interviews Received Offers

Getting the Interview 

100%

Interview Experience 

100%
0%
0%

Interview Difficulty 

Average Difficulty
3 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

No Offer

Positive Experience

Average Interview

Claims Adjuster Trainee Interview

Claims Adjuster Trainee

I applied online and the process took 3 weeks - interviewed at Allstate.

Interview Details – I first put my application in online. I applied 3 times overall:

1.) The first time, I put in my application and I was sent an email about 3 weeks later saying that I hadn't been chosen.
2.) The second time, I put in my application and I was emailed to set up a phone screen. The phone screen wasn't too hard and I was given an online assessment to take. I passed it with flying colors, but I was passed up for an in person interview.
3.) The third time, I was given an in person interview with two HR representatives. Their office manager was on vacation and I'm going back next week to speak with them and shadow with a current Claims Adjuster.

An overall positive experience.

Interview Question – They ask a lot about your weaknesses or decisions you would have made differently in your current position.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

No Offer

Positive Experience

Average Interview

Claims Adjuster Trainee Interview

Claims Adjuster Trainee
Livermore, CA

I applied online and the process took 1 week - interviewed at Allstate in February 2014.

Interview Details – I submitted an online application. I received a call from a recruiter one day later. I was asked about my resume and one interview question. The question was "Tell me about a time when you dealt with a difficult situation. After I was done interviewing with the recruiter, I was asked to take a assessment test. It was an easy test based on behavioral questions. What would you do in this situation. Finally, I was set up with a in person interview. The interview lasted approximately an hour and involved question/answer, then spend time with a person who does that job. I was asked why I wanted to work there, what questions to ask a person involved in vehicle accident, how I prioritize my workload, and other customer oriented questions. I had the interview today, so I don't know if I will be extended a job offer. However, it was a very pleasant experience.

Interview Question – Maybe, what questions would you ask someone involved in a car accident.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response

3 people found this helpful

No Offer

Positive Experience

Average Interview

Claims Adjuster Trainee Interview

Claims Adjuster Trainee
Hauppauge, NY

I applied online and the process took 5 weeks - interviewed at Allstate in April 2013.

Interview Details – About two weeks after I had applied online I received a call from what I assumed was a third party hiring / HR company. I set up the initial phone interview, and when I passed, I was immediately sent an email link to take a questionnaire. The questionnaire was about an hour long, and it was essentially a "what would you do with X Y or Z" situation quiz. After you pass, you get an email letting you know that you passed. About a few days after that I was called to set up an in person interview.

The actual interview was about 30 minutes long. Two female managers interviewed me. The standard questions were about my major in college, what I'm getting my Masters in, and other various simple questions. The main questions, for which they wrote my answer down, were "Please explain a time when you had to go above and beyond for a customer to please them." as well as "Please explain a time dealing with a problem customer that you just couldn't please." For both of those questions, I had to explain the situation, explain what I did, and then explain the resolution.

After that, they explained the benefits, pay, and things about the department I would be working in. They said they had several other interviews to conduct but I would hear back within two weeks. I thanked them for their time and they thanked me. Ultimately I didn't get the offer, unfortunately, though they were offering much lower pay than what I was expecting anyway.

Interview Question – The questions were all easy - you just need to have a story about customer service experiences such as the above, ready in your mind. I recommend rehearsing the story several times, which is what I did. I rehearsed the entire interview process about seven or eight times the day before so I could get comfortable with the stories about my previous customer service experiences.   Answer Question

Was this interview helpful?  
Yes | No
Flag Interview  |  Add Employer Response
RSS Feed Embed
Interviews for Top Jobs at Allstate

Worked for Allstate? Contribute to the Community!

Allstate Videos

Loading...

Allstate – Why Work for Us?

We do everything we can to encourage, enhance, provide tools and promote growth in ways that are good for all, so we reach greater heights together. You’ll be part of a company that’s innovating new products and… Full Overview

Provided by employer [?]

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Allstate Claims Adjuster- Trainee interview questions and advice. All 3 interview reviews posted anonymously by Allstate employees and interview candidates.