Alorica

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  www.alorica.com

Alorica Inbound Sales Representative Interview Questions

Updated Oct 7, 2014
Updated Oct 7, 2014
6 Interview Reviews

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  1. 1 person found this helpful  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Miami, FL
    Anonymous Interview Candidate in Miami, FL
    Application Details

    I applied in-person – interviewed at Alorica.

    Interview Details

    The initial screening takes place online, prospective employees must first role play with a computer system, listen to some prompts and take some fake orders and put the amounts on a template on the screen. The next step is the in-person interview, they are nice to you, because they have a quota to fill.Then you interview with the shift manager.

    Interview Questions
    • Can you sell under highly stressful conditions and still sound enthusiastic?   View Answer
    Negotiation Details
    They make you an offer, take it or leave it.
    Accepted Offer
    Negative Experience
    Average Interview
  2.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Longwood, FL
    Anonymous Interview Candidate in Longwood, FL
    Application Details

    I applied online. The process took 3 weeksinterviewed at Alorica.

    Interview Details

    Extremely misleading and unethical interview process. Don't waste your time, if they can't even get the hiring and recruiting right then working there is even worse. I was called by their HR lady for a phone interview immediately upon applying for a B2B sales position which I understood was for American Express. After the phone interview, she asked me to come in and meet with the hiring manager. I did so a few days later, and the interview went well- so well, in fact, that he offered me the job right on the spot.

    After the hiring manager made the offer, he told me to wait on his original HR person to come in and give me the information on training, the offer letter, and the general W-2 and I-9 information, etc. She did so. The offer letter was missing a start date, however, which she explained by saying they were hiring me into a distinct position and wanted to schedule a separate training from the hiring class they were currently starting out. She had me fill out the standard IRS forms, gave me paperwork on dress codes and company policy, benefits information, and all the usual stuff one receives when they have been hired- "HIRED" being the operative word. Also, she collected my drivers' license and social security numbers and told me they would be running a standard background check- along with forms to arrange the drug test. She told me she would be calling me within the next two days with my start date at which time I would need to get the drug test done (since it is time-sensitive) and I left fully under the impression that I had gotten the job. Ahem. Since that is what I had specifically been told.

    What happened afterward is one of the most unprofessional things I have ever heard of in my career. If their big name clients like American Express knew that these are Alorica's business practices, I am pretty sure they would outsource with a better company. It appears, however, that Alorica has done a reasonable job with keeping these unethical practices under wraps or else hired a reputation management firm, as I keep seeing bad reviews posted about them which seem to disappear shortly thereafter. They obviously know they are not a good company and have secrets to keep.

    Long story short, after furnishing them with huge amounts of personal information and allowing a background check under the auspices of having been hired, I NEVER HEARD FROM THEM AGAIN. Never got the promised phone call with the start date. Never did the drug test. And never got any response when I attempted to follow up. When I tried to reach the HR lady, she was never available and when I asked for the manager that had hired me they always had some weird-sounding excuse. It is useful to know that I have zero criminal history or anything else that would show up on my background, so that cannot have been a reason. Finally I went into the office unannounced, in professional dress, and asked again for the hiring manager. They kept me waiting a very long time and were very secretive and weird about the whole thing. After nearly half an hour a different HR person appeared and she had someone else with her (some sort of buffer?). I maintained my professionalism and simply stated that I had been confirmed hired by so-and-so, given all the appropriate paperwork, and was told I would be given a start date by the previous week but had not received that information yet. Alorica was extremely evasive and phony, as well as secretive and vague in their responses. They would not directly answer me nor would they acknowledge that I had been hired, or commit to any answers forthcoming. They simply continued to be vague and stonewall me until I finally exited requesting a confirmation call within 24 hours and notified them that if I was not in fact hired I wanted the originals and any copies of personal information I had submitted to them returned to me. At this point they seemed to take offense. But what else was there to do? It had been two weeks since I was "hired" and it was clear that I was being lied to.

    My advice is do not waste your time with this company, and definitely don't give them your personal information. I don't know what kind of racket is going on in there, but I have had all of my accounts, etc. monitored since this incident for identity theft and multiple strange flags have popped up which never happened before I encountered Alorica. I can't say that it was them for sure, but my suspicion is that there is definitely a connection. You are better off pretty much anywhere else.

    Interview Questions
    • No difficult questions arose, it was obvious that my qualifications well surpassed my interviewer's (whom I was told was the hiring manager) and he was visibly impressed with everything I said.   View Answer
    Accepted Offer
    Negative Experience
    Easy Interview
  3.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Colorado Springs, CO
    Anonymous Interview Candidate in Colorado Springs, CO
    Application Details

    I applied online. The process took 2 weeksinterviewed at Alorica in January 2013.

    Interview Details

    I applied online and got called in for an interview about a week later. I went into the interview (today). They brought me into a room full of computers and set the computer up so that I could take the "test". It included a questionnaire and some recorded phone calls (it was like an adventure game. You picked what you would say). This also included a typing test. I then went to go take a one on one interview. I felt very comfortable and not judged at all. I have not gotten a call from the company yet, but I only just did the interview.

    Interview Questions
    • None of the questions were hard at all'   View Answer
    No Offer
    Positive Experience
    Easy Interview
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  5.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Jacksonville, NC
    Anonymous Interview Candidate in Jacksonville, NC
    Application Details

    I applied online. The process took a dayinterviewed at Alorica in July 2012.

    Interview Details

    Meet with recruiter, take small test, sit on production floor for 45 mins. do one on one sales interview takes about 4 hours to complete

    Interview Questions
    Negotiation Details
    no negotiation
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Sunrise, FL
    Anonymous Interview Candidate in Sunrise, FL
    Application Details

    I applied in-person. The process took a dayinterviewed at Alorica in July 2012.

    Interview Details

    I had a walk-in interview which was 6 hours consisting of a paper application, computer application, mock call, 4 math questions, shadowing calls on the production floor and a sales group interview

    Interview Questions
    Negotiation Details
    Non negotiable
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in El Paso, TX
    Anonymous Interview Candidate in El Paso, TX
    Application Details

    I applied in-person. The process took a dayinterviewed at Alorica in October 2011.

    Interview Details

    There are several items to be completed.
    A computer generated Resume is to be filled out on site.
    The computer based resume also entails a Personality Test where passing is a requirement in order to score an interview.
    After the computer generated resume and personality test one is routed to Human Resources for a personal Interview. In this the candidate will also be screened for work availability and fit within the position applied to.
    After the human resources deems the individual to be a fit in the company, one is invited to a group interview, with at least one upper management employee at the center applied to.
    One must be ready to leave all hesitations behind and show sales capabilities in front of others immediately.

    Interview Questions
    • On a scale of 1:20 how would you rate to come out of training. One being class best and 20 being worst   View Answer
    Negotiation Details
    Easy and fast.
    Accepted Offer
    Positive Experience
    Average Interview

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