Alorica Inbound Sales Representative Interview Questions

Updated Jun 24, 2015
12 Interview Reviews

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  1.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Sunrise, FL
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Alorica (Sunrise, FL) in June 2015.

    Interview

    Asked questions about my previous employment and how do I do with sales and do I feel comfortable with saling products , waited in the lobby for over 30minutes to be seen the supervision is slow

    Interview Questions

    • How do you think you will fit into the sales   1 Answer
  2. Helpful (1)  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Cutler Bay, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1 dayinterviewed at Alorica (Cutler Bay, FL) in April 2015.

    Interview

    two steps and grueling buy they wanted hungry people to make sales. Never had such a hard interview in my life but I understand the purpose of it. Tough questions and they put you on the spot.

    Interview Questions

    • how I would sell something   1 Answer
  3. Helpful (1)  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Terre Haute, IN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 daysinterviewed at Alorica (Terre Haute, IN) in April 2015.

    Interview

    I was asked a series of 6 questions about my previous work experience and hypothetical question about challenging situations on the job. This was a fairly easy interview process because they have to be very authentic and honest answers. Very straight forward and no trick questions were asked. The interviewer was very friend and most of the interview was more of a conversation than it was a question and answer. Next, there was a group interview. The second phase of the interview was a annunciation test and a mock sales call. In the annunciation test, you are ask to turn your back and read a script for the interviewer. Secondly, You are asked to sell something to the interviewer and conduct a mock outbound sales call. This is the most difficult part of the interviewing process because its a spontaneous thing and the interviewer may throw out look hole during the "call." Overall, it was a challenging yet informative process. I learned a lot about the company and what it does as a whole. I also learned a lot about key points of a customer service call.

    Interview Questions

    • When was there a time you had to use your verbal skills to handle a difficult situation?   1 Answer
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  5.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Norfolk, VA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied through other source. The process took 1 dayinterviewed at Alorica (Norfolk, VA) in February 2015.

    Interview

    The interview took hours due to lack of organization, and the interviewer acknowledged and apologized for it! Literally, most the interview was waiting. I spent about two and half hours waiting, and it made me miss calls from a MUCH better job opportunity. I ended up in a group interview with two other applicants, however, I have a feeling this was not by design. The interviewer was very professional once she arrived. Due to the company's lack of organization, I felt the other two applicants were not given a fair shake because they were not presented all the assessment material before the interview.

    Interview Questions

    • There was a sales role play.   1 Answer
  6.  

    Inbound Sales Representative Interview

    Anonymous Employee in El Paso, TX
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 daysinterviewed at Alorica (El Paso, TX) in February 2015.

    Interview

    Managers were not on time and had to wait long time. Recruiter found a supervisor for sales who was just beginning that role claim she "knows more than the managers" who should get hired. She was showing off for a trainer who sat in on her "interview" of 3 prospects. She was not upfront. She was two faced and not a good asset to the company. The whole process should have taken 20 to 30 min but took over an hour and a half just to get to the second interview . Call centers have the most arrogant supervisors. If you apply only agree to interview with managers not immediate supervisors who are clueless. Also insist on them keeping their word and time considerations . it is caotic.

    Interview Questions

  7. Helpful (1)  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Miami, FL
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied in-person – interviewed at Alorica (Miami, FL).

    Interview

    The initial screening takes place online, prospective employees must first role play with a computer system, listen to some prompts and take some fake orders and put the amounts on a template on the screen. The next step is the in-person interview, they are nice to you, because they have a quota to fill.Then you interview with the shift manager.

    Interview Questions

    • Can you sell under highly stressful conditions and still sound enthusiastic?   1 Answer

    Negotiation

    They make you an offer, take it or leave it.

  8.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Longwood, FL
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Alorica (Longwood, FL).

    Interview

    Extremely misleading and unethical interview process. Don't waste your time, if they can't even get the hiring and recruiting right then working there is even worse. I was called by their HR lady for a phone interview immediately upon applying for a B2B sales position which I understood was for American Express. After the phone interview, she asked me to come in and meet with the hiring manager. I did so a few days later, and the interview went well- so well, in fact, that he offered me the job right on the spot. After the hiring manager made the offer, he told me to wait on his original HR person to come in and give me the information on training, the offer letter, and the general W-2 and I-9 information, etc. She did so. The offer letter was missing a start date, however, which she explained by saying they were hiring me into a distinct position and wanted to schedule a separate training from the hiring class they were currently starting out. She had me fill out the standard IRS forms, gave me paperwork on dress codes and company policy, benefits information, and all the usual stuff one receives when they have been hired- "HIRED" being the operative word. Also, she collected my drivers' license and social security numbers and told me they would be running a standard background check- along with forms to arrange the drug test. She told me she would be calling me within the next two days with my start date at which time I would need to get the drug test done (since it is time-sensitive) and I left fully under the impression that I had gotten the job. Ahem. Since that is what I had specifically been told. What happened afterward is one of the most unprofessional things I have ever heard of in my career. If their big name clients like American Express knew that these are Alorica's business practices, I am pretty sure they would outsource with a better company. It appears, however, that Alorica has done a reasonable job with keeping these unethical practices under wraps or else hired a reputation management firm, as I keep seeing bad reviews posted about them which seem to disappear shortly thereafter. They obviously know they are not a good company and have secrets to keep. Long story short, after furnishing them with huge amounts of personal information and allowing a background check under the auspices of having been hired, I NEVER HEARD FROM THEM AGAIN. Never got the promised phone call with the start date. Never did the drug test. And never got any response when I attempted to follow up. When I tried to reach the HR lady, she was never available and when I asked for the manager that had hired me they always had some weird-sounding excuse. It is useful to know that I have zero criminal history or anything else that would show up on my background, so that cannot have been a reason. Finally I went into the office unannounced, in professional dress, and asked again for the hiring manager. They kept me waiting a very long time and were very secretive and weird about the whole thing. After nearly half an hour a different HR person appeared and she had someone else with her (some sort of buffer?). I maintained my professionalism and simply stated that I had been confirmed hired by so-and-so, given all the appropriate paperwork, and was told I would be given a start date by the previous week but had not received that information yet. Alorica was extremely evasive and phony, as well as secretive and vague in their responses. They would not directly answer me nor would they acknowledge that I had been hired, or commit to any answers forthcoming. They simply continued to be vague and stonewall me until I finally exited requesting a confirmation call within 24 hours and notified them that if I was not in fact hired I wanted the originals and any copies of personal information I had submitted to them returned to me. At this point they seemed to take offense. But what else was there to do? It had been two weeks since I was "hired" and it was clear that I was being lied to. My advice is do not waste your time with this company, and definitely don't give them your personal information. I don't know what kind of racket is going on in there, but I have had all of my accounts, etc. monitored since this incident for identity theft and multiple strange flags have popped up which never happened before I encountered Alorica. I can't say that it was them for sure, but my suspicion is that there is definitely a connection. You are better off pretty much anywhere else.

    Interview Questions

    • No difficult questions arose, it was obvious that my qualifications well surpassed my interviewer's (whom I was told was the hiring manager) and he was visibly impressed with everything I said.   1 Answer
  9.  

    Inbound Sales Representative Interview

    Anonymous Employee in Colorado Springs, CO
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Alorica (Colorado Springs, CO) in January 2013.

    Interview

    I applied online and got called in for an interview about a week later. I went into the interview (today). They brought me into a room full of computers and set the computer up so that I could take the "test". It included a questionnaire and some recorded phone calls (it was like an adventure game. You picked what you would say). This also included a typing test. I then went to go take a one on one interview. I felt very comfortable and not judged at all. I have not gotten a call from the company yet, but I only just did the interview.

    Interview Questions

    • None of the questions were hard at all'   1 Answer
  10.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Sunrise, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 dayinterviewed at Alorica (Sunrise, FL) in July 2012.

    Interview

    I had a walk-in interview which was 6 hours consisting of a paper application, computer application, mock call, 4 math questions, shadowing calls on the production floor and a sales group interview

    Interview Questions

    Negotiation

    Non negotiable

  11.  

    Inbound Sales Representative Interview

    Anonymous Interview Candidate in Jacksonville, NC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 dayinterviewed at Alorica (Jacksonville, NC) in July 2012.

    Interview

    Meet with recruiter, take small test, sit on production floor for 45 mins. do one on one sales interview takes about 4 hours to complete

    Interview Questions

    Negotiation

    no negotiation

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