Alpine Access Customer Care Professional Interview Questions & Reviews

Interview Details – Everything was done over the internet. There was not much continuity on who I was speaking to. There were different recruiters. Entered an Adobe room on the day of the interview and answered some questions about schedule and home office requirement. I also had to pay 45 dollars after I passed the interview for my own background check.

Negotiation Details – No negotiation. Training would be at your state's minimum wage. One in production it was 9.00/hr

Interview Details – Online assessment, followed by group interviews, and then one-on-one interviews.

Interview Details – The hiring process was a long one. You have to do a series of tests and fill in the blank as well as essay answers, if you make it through this you then recieve a call or email requesting an interview in an adobe room online. They make sure you understand the requirements of the job and have you perform simple computer functions as well as speak some of your answers.

Interview Details – Fill out application, get initial interview, answered questions about customer care, experience, education and tech knowledge

Negotiation Details – no

Interview Details – phone interview, second interview, job offer

Negotiation Details – Offer made, agreed upon and accepted

Interview Details – The interview included a role play so be ready for it.

Negotiation Details – There was no negotiation.

Interview Details – Initial application is filed online. Specific questions about your background and experience are required. If acceptable you take a voice interview test via telephone. You call a number provided to you and answer 6 basic questions. This is to evaluate your speaking voice, your diction, any accents that might be hard to understand and how articulately you are able to answer the questions. An example would be how would you define delivering outstanding customer service. If you pass this phase you receive an email with a link to a website where you take a two part test. The first part is a skills test that simulates aspects of the job (order taking, responding to a request for more information, banking transactions such as how to handle and code deposits and withdrawals, account query for wireless customers, etc.). This is a timed test which measures your accuracy and your speed, you won't score 100 on every section and that is okay. Part of the test is just via online questions you answer, part is clicking on a link that will act as a simulation, meaning it is a customer calling. Each call will vary so for instance if a caller leaves their name, address and telephone number, the measure of success would be how fast you can type this information on the screen, how accurately, how fast and whether you have to click to have the customer repeat themselves.

If the section is passed, the next is a personality test and style test to determine if you are the right candidate to work from home without direct supervision and without benefit of coworkers. There are no right or wrong answers and a lot of answers are asked slighlty differently more than once so you can't guess the right answer, just tell the truth.

If this section is passed you then qualify for a job offer. Your recruiter will contact you when they have a specific client offer that matches your qualifications and they then offer you a job, identify the requirements and provide the salary, training and work schedule requirements. Total elapsed time varies on how many applicants are in the hopper and when a job comes along. Generally from initial application to final test is about 2 weeks assuming you reply quickly to each step of the process. Time to get an actual job offer varies widely depending upon time of year and when they actually have openings.

Overall an outstanding and very selective process, they claim only 3% of applicants are offered a position and I can see how that would make sense. Recruiters are very knowledgeable about the business and most of your contact is via email. Feel free to email with any questions and they usually provide prompt answers. Alpine is not big on live one on one interactions and most of communications are done via email or instant messaging.

Initially the work culture comes across as very much a team and caring concept and for the most part that is true until something goes wrong and then forget it you will never hear from anyone again. This is sort of a "pollyanna" environment, as long as all is percieved to be fine management is happy. If there is the slightest indication that all is not well, then management doesn't want to hear about it, so the sweet happy we all love it hear vibe is just a facade, which is a shame because for the most part the actual workers are really happy and content.

Negotiation Details – No negotiiation options, other than which shift you select. Your job offer is fixed regarding salary and you have a range of shifts that you can select. You are told that the job is flexible but in reality once you select your shift you are pretty much locked in and getting time off will be very difficult unless you ask for it months in advance. So although they claim to be flexible for the work at home employee, in reality the only flexibility is what shift you pick. If you have time off that you require like a preplanned vacation, then put it in writing before you accept the offer and have them reply (usually your recruiter), you will need it when it comes to take your time off because your team leader will claim to know nothing about it and ask you if you would be willing to not take the time off.

Interview Details – Apply online.
Receive email and do phone audition, recorded.
Receive email, if they're interested, to set up phone interview.
Phone interview with recruiter - they have you do basic computer skills, basic questions.
If they like you, they make you an offer.
Submit drug test/money for background check.
if you pass that, you have to agree to a work time committment - so it's not "work when you want"
They'll start you in training if you're hired.

Negotiation Details – The only thing you can negotiate is whether or not you want the job. No pay, no hours, no days/times, nothing. Take it or leave it.

Interview Details – Submit application. You might not hear from them for a long time. Then you get an email after several months requesting for written exam. Once you pass that, then phone interview.

Interviewer wants to know your computer systems. Your customer service skills. Ethics. Conflict resolution skills. Other specific skills if you were interviewed for other positions like I was.

They also ask whether you will be okay with background check (nothing like a misdemeanor since high school). Credit check of less than 4 negative marks (bankruptcy, writeoff). I believe they really screen employees for honest and ethical purposes. Good to know I will not be working with bunch of crooks. :)