Amazon.com Customer Service Associate Interview Questions

Updated Aug 28, 2014
Updated Aug 28, 2014
20 Interview Reviews

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2 people found this helpful  

Customer Service Associate Interview

Anonymous Interview Candidate  in  Tucson, AZ
Anonymous Interview Candidate in Tucson, AZ
Application Details

I applied online. The process took 1+ week - interviewed at Amazon.com in June 2013.

Interview Details

Completed an online application, was followed up a week later via email to take an online assessment. Passed assessment and arranged a phone interview. Phone interview lasted 15/20 minutes, standard questions about experience and scenarios. Was invited to attend orientation soon after.

Interview Questions
  • Explain a situation when you have had to deal with a angry customer, how did you approach it?   Answer Question
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Amazon.com

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Kennewick, WA
    Anonymous Interview Candidate in Kennewick, WA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Amazon.com.

    Interview Details

    Apply online, called in for interview, interview last about 30 min., called the end of week for job offer.

    Interview Questions
    Negotiation Details
    No negotiation, job set at $11.00 an hour.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 2 weeks - interviewed at Amazon.com in May 2012.

    Interview Details

    Phone interview, twice, and then hired after background check was completed. No in person interview was conducted.

    Interview Questions
    • I did not find any of the questions difficult or unexpected.   Answer Question
    Negotiation Details
    With the economy as it is, and wanting to get in the door, I did not negotiate.
    Accepted Offer
    Positive Experience
    Average Interview
  3. 2 people found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online - interviewed at Amazon.com in July 2011.

    Interview Details

    One screening interview about 30 minutes long, with a mix of questions about basic technical computer ability and customer service experience. A second interview about an hour long consists of behavioral interview questions, e.g. "Tell me about a time when ..." These questions were related to topics such as customer service, thinking outside the box, taking initiative, and stress management.

    Interview Questions
    • Tell me about a time when you created or invented something   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Kennewick, WA
    Anonymous Interview Candidate in Kennewick, WA
    Application Details

    I applied online. The process took 5 days - interviewed at Amazon.com in February 2011.

    Interview Details

    About a week after applying on line I was called for an interview for the next week. I had my interview on a Wednesday and got my job offer on that Friday. I started my training the next week.

    Interview Questions
    • Tell me a time when you didn't handle a situation as well as you could have, what would you do differently, how should you have handled the issue?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Bucharest (Romania)
    Anonymous Interview Candidate in Bucharest (Romania)
    Application Details

    I applied through a staffing agency. The process took 5+ weeks - interviewed at Amazon.com in July 2014.

    Interview Details

    Interviewing process took about 6 weeks. It was only by phone and online tests. Also i had to pass a language audit done by a third party firm. The first 3 phone interviews were done by the sffing agency and, after all the language tests, i had a final phone conversation with an Amazon representative.

    Negotiation Details
    no negociation....fixed salary + bonuses
    Accepted Offer
    Positive Experience
    Easy Interview
  7.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Hyderābād (India)
    Anonymous Interview Candidate in Hyderābād (India)
    Application Details

    I applied through an employee referral. The process took 2 days - interviewed at Amazon.com in June 2011.

    Interview Details

    There were 4 rounds
     1.Self Introduction among all participants
     2. Versant test(non verbal)
     3. Mock customer service chat
     4. HR

    All they want is confident person who can speak english fluently. A good typing speed will end you in chat position or else you'll offered email support.

    Interview Questions
    • Explain a scenario when you were really happy with the customer support   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Cape Town (South Africa)
    Anonymous Interview Candidate in Cape Town (South Africa)
    Application Details

    I applied online. The process took 6+ weeks - interviewed at Amazon.com in June 2014.

    Interview Details

    From filling out and the application it took about 2.5 weeks for them to respond. They scheduled an appointment for the assessment/interview. On the day, the assessment took about 2-3 hours. The assessment involves customer service scenarios, grammar and spelling tests, writing up an essay and a whole bunch of timed dictation tests. The assessment is stringent as it gets rid of the people who aren't able to cope (one can't really prep for it). After that the interview follows. Personally I felt like the assessment and interviews and tests should be done on different days so you can mentally prepare for each stage. The questions were based more on the behavioral aspects of the interviewee. It was a one man panel. Every one was friendly throughout the whole process. Only learned 3 weeks after that I was successful.

    Interview Questions
    Negotiation Details
    Not that I know of. Didn't ask as it was a great opportunity.
    Accepted Offer
    Neutral Experience
    Average Interview
  9.  

    Customer Service Associate Interview

    Anonymous Interview Candidate  in  Hyderābād (India)
    Anonymous Interview Candidate in Hyderābād (India)
    Application Details

    I applied through a staffing agency. The process took 2 days - interviewed at Amazon.com.

    Interview Details

    I faced the interview in 2007 - Four Rounds were conducted starting with self introduction after clearing that we have to attend a written test which constitutes of aptitude and English after clearing the third round would consist of typing skills 40wpm and Internet proficiency test if we are cleared with all the three rounds the final round will be HR round.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  10. 1 person found this helpful  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ weeks - interviewed at Amazon.com.

    Interview Details

    --job was posted on recruiting site
    --applied online through amazon.com/gp/jobs
    --received an email confirming interview date
    --english language proficiency and typing skills test
    --once that was passed, interview with a manager and HR rep
    --I knew I was employed within 15 days of the interview
    --Entire process was conducted electronically besides the 1:1 interview

    Interview Questions
    Negotiation Details
    Not able to negotiate
    Accepted Offer
    Positive Experience
    Average Interview

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