Amazon.com Customer Service Associate Interview Questions

Updated Apr 5, 2015
27 Interview Reviews

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Helpful (3)  

Customer Service Associate Interview

Anonymous Interview Candidate
Accepted Offer
Positive Experience
Average Interview
Accepted Offer
Positive Experience
Average Interview

Application

I applied online – interviewed at Amazon.com.

Interview

The entire process took about two weeks. Most of the process was done via email. I had to take two online assessments. One involved customer service scenarios. One was a personality test. The personality test took 45 minutes. I had a pre-interview over the phone on one day and an actual interview over the phone the very next day. The interview was scheduled at two but they did not actually call until five. Be prepared to wait for a bit.

Interview Questions

  • 1.Name a time when you used good listening skills.
    2.Name a time when you went above and beyond your job requirements.
     
    Answer Question

Other Interview Reviews for Amazon.com

  1. Helpful (2)  

    Customer Service Associate Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Amazon.com in October 2014.

    Interview

    I applied on line. After a week I was told to complete an assessment on personality. After being told that I passed, I got an email saying that they'll set up a phone appointment within 2 weeks.

    Interview Questions

    • No difficult/Unpected questions.
      1. Tell me a time when you had to go beyond what you job responsibility to help others.
      1. Tell me a time when you had to use your listening skills to resolve a problem.
       
      Answer Question

    Negotiation

    No negotiation. Interviewer told me I got the job right away! He was very softly spoken and seem to be very nice and kind. Loved it!

  2.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at Amazon.com (Phoenix, AZ) in June 2014.

    Interview

    Online application with computer requirement diagnostics resulting in an email with an offer for a telephone interview. One telephone interview with one hiring agent resulting in an immediate offer for a seasonal position. The interview was pleasant, lasted less the 45 minutes with no waiting. I was offered a position after the end of the interview.

    Interview Questions

    • Describe a difficult customer service experience and what you did to resolve the issue and how the customer responded.   Answer Question
  3.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Kennewick, WA
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a weekinterviewed at Amazon.com (Kennewick, WA) in November 2013.

    Interview

    I applied online, then received an email saying that I had been selected for an interview and was able to select from a choice of times when I was available. I was not available for any of the options because I was in school and explained this via email to HR. They were very understanding and said they could work around my schedule. The interview was over the phone and lasted about 15-20 minutes.

    Interview Questions

    • Standard customer service questions - how would your respond to an unhappy customer, what do you value about good customer service? Etc.   Answer Question
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  5. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Kennewick, WA
    Accepted Offer
    Positive Experience
    Easy Interview
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Amazon.com (Kennewick, WA).

    Interview

    Apply online, called in for interview, interview last about 30 min., called the end of week for job offer.

    Interview Questions

    Negotiation

    No negotiation, job set at $11.00 an hour.

  6. Helpful (3)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Tucson, AZ
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Amazon.com (Tucson, AZ) in June 2013.

    Interview

    Completed an online application, was followed up a week later via email to take an online assessment. Passed assessment and arranged a phone interview. Phone interview lasted 15/20 minutes, standard questions about experience and scenarios. Was invited to attend orientation soon after.

    Interview Questions

    • Explain a situation when you have had to deal with a angry customer, how did you approach it?   Answer Question
  7. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Seattle, WA
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Amazon.com (Seattle, WA) in May 2012.

    Interview

    Phone interview, twice, and then hired after background check was completed. No in person interview was conducted.

    Interview Questions

    • I did not find any of the questions difficult or unexpected.   Answer Question

    Negotiation

    With the economy as it is, and wanting to get in the door, I did not negotiate.

  8. Helpful (3)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Seattle, WA
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online – interviewed at Amazon.com (Seattle, WA) in July 2011.

    Interview

    One screening interview about 30 minutes long, with a mix of questions about basic technical computer ability and customer service experience. A second interview about an hour long consists of behavioral interview questions, e.g. "Tell me about a time when ..." These questions were related to topics such as customer service, thinking outside the box, taking initiative, and stress management.

    Interview Questions

    • Tell me about a time when you created or invented something   Answer Question
  9. Helpful (2)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Kennewick, WA
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 daysinterviewed at Amazon.com (Kennewick, WA) in February 2011.

    Interview

    About a week after applying on line I was called for an interview for the next week. I had my interview on a Wednesday and got my job offer on that Friday. I started my training the next week.

    Interview Questions

    • Tell me a time when you didn't handle a situation as well as you could have, what would you do differently, how should you have handled the issue?   Answer Question
  10.  

    Customer Service Associate Interview

    Anonymous Employee in Greater Noida (India)
    Declined Offer
    Positive Experience
    Average Interview
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university – interviewed at Amazon.com (Greater Noida (India)) in January 2015.

    Interview

    First they will take GD round then shortlisted candidate is go to next round that is PI/HR round, this round held on next day due to huge no. of candidate are applied for that, then they will give the offer letter.....

    Interview Questions

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