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Amazon.com Customer Service Associate Interview Questions & Reviews

All Interviews Received Offers

Getting an Interview  

28%
26%
20%

Interview Experience  

94%
5%
0%

Interview Difficulty  

Average Difficulty
17 candidate interviews Back to all interview questions
Relevance Date Difficulty
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2 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Associate Interview

Customer Service Associate
Tucson, AZ

I applied online and the process took 1+ week - interviewed at Amazon.com in June 2013.

Interview Details – Completed an online application, was followed up a week later via email to take an online assessment. Passed assessment and arranged a phone interview. Phone interview lasted 15/20 minutes, standard questions about experience and scenarios. Was invited to attend orientation soon after.

Interview Question – Explain a situation when you have had to deal with a angry customer, how did you approach it?   Answer Question


Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Associate Interview

Customer Service Associate
Kennewick, WA

I applied online and the process took 2 weeks - interviewed at Amazon.com.

Interview Details – Apply online, called in for interview, interview last about 30 min., called the end of week for job offer.

Interview Question – How you handle difficult customers?   Answer Question

Negotiation Details – No negotiation, job set at $11.00 an hour.


Accepted Offer

Positive Experience

Average Interview

Customer Service Associate Interview

Customer Service Associate
Seattle, WA

I applied online and the process took 2 weeks - interviewed at Amazon.com in May 2012.

Interview Details – Phone interview, twice, and then hired after background check was completed. No in person interview was conducted.

Interview Question – I did not find any of the questions difficult or unexpected.   Answer Question

Negotiation Details – With the economy as it is, and wanting to get in the door, I did not negotiate.


2 people found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Associate Interview

Customer Service Associate
Seattle, WA

I applied online - interviewed at Amazon.com in July 2011.

Interview Details – One screening interview about 30 minutes long, with a mix of questions about basic technical computer ability and customer service experience. A second interview about an hour long consists of behavioral interview questions, e.g. "Tell me about a time when ..." These questions were related to topics such as customer service, thinking outside the box, taking initiative, and stress management.

Interview Question – Tell me about a time when you created or invented something   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Associate Interview

Customer Service Associate
Kennewick, WA

I applied online and the process took 5 days - interviewed at Amazon.com in February 2011.

Interview Details – About a week after applying on line I was called for an interview for the next week. I had my interview on a Wednesday and got my job offer on that Friday. I started my training the next week.

Interview Question – Tell me a time when you didn't handle a situation as well as you could have, what would you do differently, how should you have handled the issue?   Answer Question


Accepted Offer

Positive Experience

Difficult Interview

Customer Service Associate Interview

Customer Service Associate
Hyderābād (India)

I applied through a staffing agency and the process took 2 days - interviewed at Amazon.com.

Interview Details – I faced the interview in 2007 - Four Rounds were conducted starting with self introduction after clearing that we have to attend a written test which constitutes of aptitude and English after clearing the third round would consist of typing skills 40wpm and Internet proficiency test if we are cleared with all the three rounds the final round will be HR round.

Interview Question – How do you feel that you would suit this position?   Answer Question


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Customer Service Associate Interview

Customer Service Associate

I applied online and the process took 3+ weeks - interviewed at Amazon.com.

Interview Details – --job was posted on recruiting site
--applied online through amazon.com/gp/jobs
--received an email confirming interview date
--english language proficiency and typing skills test
--once that was passed, interview with a manager and HR rep
--I knew I was employed within 15 days of the interview
--Entire process was conducted electronically besides the 1:1 interview

Interview Question – "What is your drive to succeed"   Answer Question

Negotiation Details – Not able to negotiate


Accepted Offer

Positive Experience

Average Interview

Customer Service Associate Interview

Customer Service Associate
Cork (Ireland)

I applied through a recruiter and the process took 3 days - interviewed at Amazon.com in August 2012.

Interview Details – First there is phone interview made from the recruiting agency, thana typing exercise than a written test about a possible customer question via e-mail. Than some days after the in person interview with one HR and an Hiring Manager. The athmosphere is relaxed and very friendly. The same day they give the feedback

Interview Question – Question1: What did you do rise the bar in your previous position?
Question2: Give us an example of a situation you had to dive deep to solve a Problem
Question3: Can you tell us about a situation where you had to take ownership of a decision you made.
  Answer Question

Negotiation Details – I did not negotiate


Accepted Offer

Neutral Experience

Average Interview

Customer Service Associate Interview

Customer Service Associate
Cork (Ireland)

I applied through a staffing agency and the process took 3 weeks - interviewed at Amazon.com in January 2011.

Interview Details – 3 phone interviews (1 with Recruiter and 1 with Team Manager and 1 with Ops Manager)

Interview Question – S.T.A.R. interview   Answer Question

Negotiation Details – No negotiation


1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Customer Services Associate Interview

Customer Services Associate
Hyderābād (India)

I applied in-person and the process took 2 days - interviewed at Amazon.com in October 2012.

Interview Details – It starts with a basic intro round, where your communication skills are judged and after that a computerized english test is there called versant round which reviews speaking, listening, reading, writing skills and also your e-mail framing skills after that is a HR round and there you will get the job if you display your interest and confidence.

Interview Question – The verasant round is somewhat competetive.   Answer Question

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