Amazon.com Operations Manager Interview Questions

Updated Oct 28, 2014
Updated Oct 28, 2014
95 Interview Reviews

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  1.  

    Operations Manager (Pathways for MBAs) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university – interviewed at Amazon.com.

    Interview Details

    There were 2 Rounds, both on campus. Round 1 was 2 interviews 30 mins each and Round 2 was 2 interviews 45 mins each. The interviews were only behavioral and the interviewers had set questions that they will ask to evaluate you. Prepare good stories for times when you used data to prove something or when you had conflicts in your previous job or internship. This job is a combination of both- data analysis+people management so be sure to showcase your strengths in both these areas.

    Interview Questions
    • Questions are not difficult but they would ask for details so be prepared to know your stories very well.   Answer Question
    Declined Offer
    Easy Interview
  2.  

    Operation Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ monthsinterviewed at Amazon.com.

    Interview Details

    Conducted a phone interview with an HR personnel - 30 min interview mainly; questions: tell me about yourself, how do you motivate employees.
    Phone interview with the site managers / Operation Leaders - all situational questions - learn the leadership principles and be ready with examples that would demonstrate how you are applying them at work. This is very important for Amazon, it is more important to have the culture fit than years of experience.
    Example of questions: tell me about a time when you got your employees engaged, most recent failure, responsible for performance of non-direct employees, time when you exceed expectations, example for bias for action, deep dive analysis on data, example of a metric that identified need for a change, etc.
    You would then be invited to an on-site interview where you would have 4-5 back to back interviews (45 min each) with direct manager, colleague, cross-functional colleague (for example quality or finance), HR personnel (who would mainly ask team management questions). They ask different questions still all around situational and behavioral questions that would demonstrate the leadership principles.

    It is important to prepare questions to ask the interviewees - these need to be smart, and indicate that you have done your homework and understand the job and what it requires. Have questions for each of the interviewee (max 3 questions), make sure they are different and relate to the person you are interviewing with. For example, ask about what are the measures for success for this role, what are the challenges they are facing, etc.

    You would be asked to submit before the on-site interview a written interview (a simple question that you would need to answer in 3-4 pages)

    Interview Questions
    • Tell me about a time you were bias for action (At the time I did not go through the leadership principles thoroughly and I didn't understand what he meant)   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  3.  

    Pathway Operations Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university – interviewed at Amazon.com in October 2014.

    Interview Details

    First round of on-campus interview process. Two 30 minute back to back behavioral/fit based interview. The best part about Amazon's interview process is its very streamlined. So they usually get back to you the same night. This is the case at least for on-campus recruiting at top MBA schools in the US

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
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  5.  

    Program Manager - Transportation Operations Center Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral – interviewed at Amazon.com in September 2014.

    Interview Details

    A friend of mine working at Amazon referred me to this position. About a week later, I received an email from a recruiter wanting to set up some time to discuss my background and my interest in working with Amazon. The recruiter and I spoke for about 35 minutes and it was mostly a conversation. He was friendly and we spoke about weather and other stuff besides work. Then he asked me some basic questions such as geography preference, visa/immigration status, Excel skills, etc. He asked a few behavioral based questions (strengths, time you dealt with a difficult customer, etc.) He told me I should hear back within a few days and the next step, if I moved on, would be a phone interview with someone from the team.

    Update - 2nd round with manager. Interview lasted about 35 minutes and was asked the following questions:
    1. Walk me through you resume/give me your background.
    2. Do you have any Excel/SQL experience?
    3. Have you had leadership experience or have direct reports in the past?
    4. Tell me about your experience (asked about specific role on resume).
    5. Tell me about a time you went above and beyond for a customer.
    6. Tell me about a complex problem you faced but had a simple solution.

    Interview Questions
    • Tell me about a time you really dug into data to make a decision.   Answer Question
    No Offer
    Average Interview
  6.  

    Pathways Operation Manager Interview

    Anonymous Interview Candidate in West Lafayette, IN
    Anonymous Interview Candidate in West Lafayette, IN
    Application Details

    interviewed at Amazon.com in September 2014.

    Interview Details

    Went thru canpus. Fully behavioural interview. Got bad vibes during the interview itself tht I am not going to make it. Was asked why amazon..resume walk thru...the leadership quality dive deep. In the next interview the person asked about ambiguous situation faced, why mba question.

    Interview Questions
    • Situation where u favored long term goal against short term gain   Answer Question
    No Offer
    Negative Experience
  7.  

    Operations Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Interview Process was very difficult if you are not prepared. All of the questions are behavioral based which require detailed answers based on the STAR method. Prior to this interview, I had never heard of the STAR method. Typical questions, Tell me a time when....

    Interview Questions
    • During the initial phone interview, I was caught off guard when I was asked to work a math problem.   Answer Question
    No Offer
  8. 4 people found this helpful  

    Operations Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at Amazon.com in August 2014.

    Interview Details

    I am still early (and hopefully will continue) in the process. I was contacted by a recruiter who saw my resume. I did see them at a job fair, but didn't talk to them at the time as I didn't think I was moving to a location where they have a DC.
    The recruiter sent me an email questionnaire with basic questions (which others have described).
    I didn't think I would hear back from them after a week or 10 days went by, but then I got an email about a day and time for a phone interview.

    What I did appreciate was the phone interview was with the Sr. Ops Manager at the location I wanted to work at. From what I have read, this isn't the normal experience.

    The phone interview lasted about 45 min.
    First she told me about herself, and her career with Amazon.
    Then she asked me to walk her through my resume.
    Next, she talked about the Amazon leadership principles and said the rest of the interview would be based on 3 of these with one math problem.
    The questions were all behavioral (give me an example of a time when...) and related to the Amazon leadership principles of Teach, Think, and Deliver. There are more principles, but those were the 3 that I was asked to speak to.
    After that, she asked me to solve a production output problem. (Also on here in a previous review).

    As others have stated, it was very script based and she stuck to her part. There were a couple time where she asked me to explain something a little deeper.

    Oh, she also did ask me about my strengths and weaknesses and specifics about how many people I have had to lead in past positions.

    Overall, I thought the interview went pretty well. She said I'd hear from the recruiter in 2-3 days (one way or the other), and although I haven't heard anything yet...based on the previous response time I don't think that means anything. It's been 5 business days...and I will contact the recruiter tomorrow and will update this appropriately.

    **UPDATE**

    After my phone interview, I waited about a week (or 10 days) and then heard from the recruiter that I had been invited to an in-person on-site interview. I was invited out to a regional event. There were 16 people there 8 in the AM and 8 in the PM. We were all interviewing for area manager but not all at the same location. Also, there are several Area managers per shift and several shifts...so your not exactly competing against everyone there. Maybe a few, but not all.

    The on-site interview included travel to the location. Security it tight, so be early. We also got a tour of the facility. It was VERY impressive to see.

    The process began with a math production flow problem. (If you look at other posts, you will find it). Be sure to understand the problem since in one interview they will change something in the problem and ask you for the new answer.

    There are 4 (45 min) interviews with 4 different people. Mine were 3 Sr. Ops Managers and 1 HR manager.

    Mine ended up back-to back - to back - to back.... to 3 hrs straight. Most of the others had short breaks in between.

    All the interviewers were really nice, gave a bit about their backgrounds and left time to answer questions.
    All questions were to be answered in the STAR format. I didn't follow the format too formally, just told stories that covered the elements. All questions are related to Amazon leadership principles in some way. Just think about what principle the question is asking about. I prepared 2-3 stories (examples) that related to each. That way I had plenty to talk about for 3 hours. I did use some of the same examples in multiple interviews...but not many.

    It is important to be able to use quantifiable results in your examples.

    Overall, I left feeling pretty good about the interview. I received a call the next day from the recruiter letting my know that they were going to offer me a position. About a week later, I received the formal offer letter. The offer was about what I was expecting. Base salary + bonus + stock. The numbers were about what I thought they would be bases on my research and initial conversations.

    Ultimately, I declined the offer for another position. Nothing against Amazon, but I choose another career path outside of operations.
    It was a good experience, but fairly difficult interview process. If I hadn't have received a second offer while still considering the Amazon offer, I would have accepted the position.

    Interview Questions
    • (Unexpected) Role play during in-person interview:
      You have an at-will associate who is constantly late and is under performing. This is their last chance to turn things around. What do you say to them to motivate them?
        Answer Question
    Reasons for Declining

    Ultimately, I declined the offer for another position. Nothing against Amazon, but I choose another career path outside of operations.

    Declined Offer
    Positive Experience
    Difficult Interview
  9.  

    Operations Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3+ monthsinterviewed at Amazon.com in August 2014.

    Interview Details

    A went through a telephone interview for this particular position. The interview lasted about and hour and fifteen minutes. All of the questions were scenario based. My interviewer was very straight forward when it came to what was required in the position. I passed the first phrase of their interview process and am currently waiting for the second phrase where I am brought in for a face to face interview.

    The questions were not difficult; however, when answering them you want to be sure to keep your answers focused on STAR process.

    Interview Questions
    • I did not have a difficult or unexpected question during my interview process.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  10.  

    FC Operations Manager Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied through an employee referral – interviewed at Amazon.com in July 2014.

    Interview Details

    Telephone interview - simple and straight forward review of resume. Recruiter had specific questions for each job I had on my resume - he wanted to know more details. Know the Amazon Leadership Principles and recommend linking the principles to your experience and how you can apply your past experience to Amazon.

    Interview Questions
    • Unexpected question - are you willing to move overseas?   View Answer
    No Offer
    Positive Experience
    Average Interview
  11. 2 people found this helpful  

    Operations Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 2 weeksinterviewed at Amazon.com in June 2014.

    Interview Details

    Quick process. Meeting recruiter at hiring fair. Received an email about 2 weeks later to set-up phone interview. Interview was with a Senior Operations Manager and really just served to see if Amazon was a fit. Waiting to hear back.

    Interview Questions
    • Ask a few work flow questions. Must admit (and was told) that my logic was spot on, but the actual math was a touch off. Just be ready.   Answer Question
    No Offer
    Positive Experience
    Easy Interview

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