American Airlines
2.9 of 5 465 reviews
www.aa.com Fort Worth, TX 5000+ Employees

American Airlines Reservation Representative-Home Based Interview Questions & Reviews

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Accepted Offer

Positive Experience

Average Interview

Home Based Reservations Representative Interview

Anonymous Employee
Miami, FL

I applied online and the process took 5 weeks - interviewed at American Airlines in September 2013.

Interview Details – Applied online and 2 weeks later received an email about a phone interview. I emailed back stating my top 3 choices of times and date. Had the phone interview and the interviewer was extremely nice and was then told that I would receive an email in about 5 days if I would continue onto the next step. I received the email about 4 hours later that I was invited to attend the f2f interview and to email back confirming my top 2 choices of date and time. They emailed me about 4 times and called once confirming the interview and reminding me to study the domestic codes (along with practice tests and study guides.) When I got to the interview we checked in at a desk and received a name tag and sat at a computer to study for 30 minutes before the interview started. They started with a presentation about the job and the company and then gave us the Domestic City Codes Test. After finished we brought it to the back of the room and waited in the hall way for our name to be called. I was in the first group called with four other people in my group. We were interviewed by 2 managers of the position and after the interview were brought into a room alone to fill out an information sheet and have them scan our identification cards. After that was finished we were free to go. About 8 days later received a call informing me I was offered a position to start at a later training date.

Interview Question – What do you know about American Airlines, tell us about yourself and why do you want this job?   Answer Question

Negotiation Details – No negotiation, union.

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1 person found this helpful

Accepted Offer

Positive Experience

Very Difficult Interview

Home-Based Reservations Representative Interview

Anonymous Employee
Cary, NC

I applied online and the process took 3 weeks - interviewed at American Airlines in August 2013.

Interview Details – -First I received an email letting me know I was invited to complete my application.
I received a call a few months later to come in for an interview
-They sent me an email stating the time to come and what to bring and also attached a list of domestic city codes I needed to study. The email stated I would be interviewed by a panel of American Airline managers.
-The email also stated to arrive 30 minutes prior to interview start time.
-When I arrived it was around 30 other prospective candidates there. We were put in a room to await testing time. Once I finished the test I was instructed to turn it over and wait for a supervisor to come pick the test up. Once the supervisor called my name I went to the front and watched the proctor grade my test. I passed with an 86 which meant I was able to move on to the next phase. Next I was instructed to walk into the lobby where another superviser was there to lead me to the waiting room. Everyone who passed the test was in that room. I sat there for about 30 minutes until another supervisor instructed us to go back into the room we took the test in. They showed us a power point with extensive details of the position I was applying for. Once that was over we were broken up into 5 groups of 5 and interviewed by a panel of 2 American Airline supervisors. A person in my group was not offered a position she was the first to leave. Then they came back in the room and told the other candidates and I congratulations. Finally the last step was to come back the next day and see the nurse to get blood drawn, check blood pressure cholesterol, and presence of narcotics.

Interview Question – Tell me about yourself. What you know about American airlines and why you want to work for us. That was all one question   Answer Question

Negotiation Details – No Negotiation

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