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American Airlines Reservation Representative Interview Questions & Reviews
Getting the Interview 3 Interviews
Interview Experience 0 Ratings
Reservation Representative at American Airlines
No Offer – Reviewed Feb 10, 2013
Interview Details – Define quality customer service? What does customer service mean to you?
Helpful Interview?
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No
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Reservation Representative at American Airlines
No Offer – Interviewed in Dallas, TX Aug 2012 – Reviewed Oct 23, 2012
Interview Details – I applied online and received an email next day to complete Assessment completed that successfully then two days later received a phone call about the phone interview in september interview went well three weeks later received a rejection email
Interview Question – Please tell us about a situation when you had to deal with a irate customer and how you resolved it. View Answer
Helpful Interview?
Yes |
No
Problem with this interview?
Reservation Representative at American Airlines
Accepted Offer – Interviewed in Fort Worth, TX Jul 2012 – Reviewed Jul 15, 2012
Interview Details – I applied online and received an email the next day stating I progressed to the next step. I was directed to go online and make sure my profile was up to date. I received a call from a 3rd party referred to as Talent Services about a week later to schedule a phone interview, which consisted of a panel of 2 interviewers and 5 others to be interviewed. We were asked 5 questions in an alternating order for each question. Afterwards we were free to ask any questions. That was on a Friday and I received a call the following Tuesday, along with an email offering me a position. The total process was about 2 weeks.
Interview Questions
- Describe yourself, tell us what you think service excellence is in the airline industry, and how can you bring that to the company? ( yes...they cheated..that was actually 3 questions!) Answer Question
- Tell us about a time you had a difficult or unhappy customer and how you remedied the situation. Answer Question
- After reading the job overview that was sent via email prior to the interview, what do you like and dislike about the position? Answer Question
Negotiation Details – Nothing to negotiate. It's here's what we're offering...do you accept?
Helpful Interview?
Yes |
No
Problem with this interview?
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