American Airlines

  www.aa.com
  www.aa.com

American Airlines Interview Questions

Updated Dec 4, 2014
Updated Dec 4, 2014
254 Interview Reviews

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  1.  

    Aircraft Maintenance Supervisor At DFW Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at American Airlines in July 2011.

    Interview Details

    AA hires out the HR function and they call them Talent Services, American Airlines i.e. IBM Business Services
    I have yet talked to one person who speaks clear English. They sound like they work from home and really can’t provide any details after they have called you and tell you to call with any questions you might have.
     I’ve had better experiences talking to a wall.

    FYI if you live in the SEA, PDX area you can forget about a face to face interview in DFW or TUL unless you are willing to buy a ticket with no discount. This puts you at a big disadvantage right off the bat. You will find this out after you get your e-mail on June 21st stating your interview is scheduled for June 27th. Someone from Talent Services then e-mails you asking for your information for the flight so you respond on the 21st and when you don’t hear anything after days of trying to get hold of that person they call you the night of the 26th telling you that it’s a phone interview.

    One would think they might check flights and city pairs before e-mailing you and calling you about flights.

    Once the phone interview is complete expect not to hear anything for up to four weeks.

    Then you get an e-mail that you are going to the next level, they send you a link to another company who does back ground checks. You follow the directions to a T as stated on all the forms and blocks. Once you hit submit wait for two days and you will start to get e-mail requesting copies of documents because the company can’t verify any of the information you have submitted. Ok fare enough so you send them both scanned copies via e-mail and fax. Wait another two days and you will get the same e-mails again. You send everything again and even call to verify they received the documents if you get someone who speaks clear English you lucky and I would head straight for the lotto and buy a ticket. After six days of sending items back and forth they will tie it all together. Total days sending items back and forth are about 2 weeks.

    Now they are ready to fly you out for finger prints keep in mind you still don’t have the job, nor do you get to meet the hiring manager like to the others who got flights and got the opportunity to present nice clean hiring packages and examples of past work.

    In short if you live in the Northwest AA is very difficult to get on with. Look at Delta or another airline. I now see why American can’t make a profit i.e. has lost money. I mean the EPS for the last four years if not more have been in the negative. Not the AA I dreamed of as a kid and always wanting to work for.

    Go LUV i.e. Southwest

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview
  2.  

    Network Planning Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I was told it would be a two hour telephone interview followed by further stages that may include up to 5 stages by HR. The HR person seemed very uninformed and did not follow up to inform me of outcome and when I contacted HR, they have no idea what is going on. Extremely unprofessional. Needs serious improvement in staff and recruitment process.

    Interview Questions
    • Questions about have you used t series test, have you use linear regression tests, etc. it was like a firing squad of questions by a robot. After 1 month after the 2hr telephone they didnt evene have deceny to notify me I didnt get the role, and when I contacted HR they have no idea what was going on. Shocking. Truly expected better standards.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview
  3.  

    Bilingual Flight Attendant Interview

    Anonymous Interview Candidate in Boston, MA
    Anonymous Interview Candidate in Boston, MA
    Application Details

    I applied online. The process took 3 weeksinterviewed at American Airlines in November 2014.

    Interview Details

    Hi everyone!!!please advise!!! I applied online a few weeks ago and I got an email inviting me to record a video intervew which I did yesterday BUT I DON'T think I did well... I was very nervous... Is this "step" very important?

    Interview Questions
    • Please tell me about an outstanding customer service experience.   View Answer
    No Offer
    Difficult Interview
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  5.  

    Business Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at American Airlines in October 2014.

    Interview Details

    First round is a phone interview, second round is a firm visit and face-to-face interviews for several rounds, you will talk to other business analysts and some higher level managers. There will also be group panel interviews depend on the specific situation.

    Interview Questions
    • 1. Small case question: American Airlines and another air flight company both have a regular flight from SF to NY, one day the competitor suddenly dropped the price, should AA match the price? Why?
      2. Now that the airline market demand is smaller than supply, what measures can AA take to improve the competitiveness?
       
      Answer Question
    No Offer
    Difficult Interview
  6. 1 person found this helpful  

    American Airlines Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a dayinterviewed at American Airlines.

    Interview Details

    It actually took a while before making it through the entire process. Upon applying, the send you an email requesting that you complete an online interview. They ask various questions pertaining to the job position you applied for. Make sure you dress professionally and ensure that your background is not distracting. After completing, it could take a while for them to review and get back with you, don't get discouraged (I did). They enventually sent me a follow email requesting that fill out some more information on my application and then......I waited...I waited, for about 4 months. I finally received an invitation email to arrange a flight to Dallas to complete a face to face on-site interview. It was scheduled for about a month and half out. When arriving, you take a shuttle to their training center. Very nice, might I add! It is the training center where if you offered employment, you will spend roughly 7 1/2 weeks. I must say that, althought I was rather nervous, the whole process was actually a lot of fun!! Met some really amazing people and a good time. The questions asked are not out of the usual and the recruiters were all pleasant and inviting! Waiting to hear back as to whether I will be considered for training, but all in all, it was a really good experience!

    Interview Questions
    • Nothing was too difficult. Please pay attention to instructions!! They will ask you to complete various tasks in the form of a game. Its all fun, but they are paying attention to if you have followed their instructions.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  7.  

    Flight Attendant Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online – interviewed at American Airlines in December 2013.

    Interview Details

    Much like described by other candidates

    Interview Questions
    • How I would handle working in a team environment, lots of scenario questions. Asking over and over how i would handle working with difficult customers in various fashions. Seemed easy enough but no offer. Have now been offered at another major airline, don't know if its worth the time and energy.   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  8.  

    Marketing Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at American Airlines in November 2013.

    Interview Details

    Applied through university - cleared the 1st round, went to the 2nd round which was a case study analysis. The last round is an onsite at Dallas. The 1st round has case based questions, the second round is case study analysis on the airline industry.

    Interview Questions
    No Offer
    Difficult Interview
  9. 2 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online – interviewed at American Airlines in April 2013.

    Interview Details

    Interviewed in April 2013. Essay type question on who would you want to sit next to on a flight to Tokyo and why. Group exercise draw a circle w three lines and list things all had in common. Outside circle something interesting about you. Had to go in front of room and present as a group others had to guess who was who. Then the 8 of us in my group went into a room with 2 recruiters and were asked 5 or 6 questions. Tell me about a time a coworker did something that surprised you? Tell me about a time you have given back to the community? Tell me something you learned about someone in this room today. So be sure to pay attention to names and what other candidates are saying to answer this question.

    Interview Questions
    • Tell me about a time a coworker did something that surprised you   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  10. 1 person found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate in Los Angeles, CA
    Anonymous Interview Candidate in Los Angeles, CA
    Application Details

    I applied online. The process took 3 weeksinterviewed at American Airlines in March 2014.

    Interview Details

    I completed my on line application at AA.com/careers at the beginning of February. Approx 2 weeks later I was invited to video assessment - 2 days later asked to move forward and complete my on line app and wait for interview date.

    Interview Questions
    No Offer
    Difficult Interview
  11. 2 people found this helpful  

    Flight Attendant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ monthsinterviewed at American Airlines in January 2014.

    Interview Details

    Very efficient and professional in their organization the interview. The interview was a half-day (9:00am-1:00pm) and composed of 3 parts: an icebreaker, group interviews, and 1-on-1 interviews. I liked that they kept the number of candidates to ~30, because it created a more comfortable, less intimidating setting for all.

    Interview Questions
    • The group activity was a little awkward, because everyone is trying to get noticed, so I suggest just taking it easy and genuinely getting to know and make friends with the other equally qualified candidates.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview

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