American Airlines
2.9 of 5 617 reviews
www.aa.com Fort Worth, TX 5000+ Employees

American Airlines Interview Questions & Reviews

Updated Jun 21, 2014
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Accepted Offer

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Very Difficult Interview

Home-Based Reservations Representative Interview

Home-Based Reservations Representative
Cary, NC

I applied online and the process took 3 weeks - interviewed at American Airlines in August 2013.

Interview Details – -First I received an email letting me know I was invited to complete my application.
I received a call a few months later to come in for an interview
-They sent me an email stating the time to come and what to bring and also attached a list of domestic city codes I needed to study. The email stated I would be interviewed by a panel of American Airline managers.
-The email also stated to arrive 30 minutes prior to interview start time.
-When I arrived it was around 30 other prospective candidates there. We were put in a room to await testing time. Once I finished the test I was instructed to turn it over and wait for a supervisor to come pick the test up. Once the supervisor called my name I went to the front and watched the proctor grade my test. I passed with an 86 which meant I was able to move on to the next phase. Next I was instructed to walk into the lobby where another superviser was there to lead me to the waiting room. Everyone who passed the test was in that room. I sat there for about 30 minutes until another supervisor instructed us to go back into the room we took the test in. They showed us a power point with extensive details of the position I was applying for. Once that was over we were broken up into 5 groups of 5 and interviewed by a panel of 2 American Airline supervisors. A person in my group was not offered a position she was the first to leave. Then they came back in the room and told the other candidates and I congratulations. Finally the last step was to come back the next day and see the nurse to get blood drawn, check blood pressure cholesterol, and presence of narcotics.

Interview Question – Tell me about yourself. What you know about American airlines and why you want to work for us. That was all one question   Answer Question

Negotiation Details – No Negotiation

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Accepted Offer

Positive Experience

Very Difficult Interview

Flight Attendant Interview

Flight Attendant
DFW, TX

I applied online and the process took 6 months - interviewed at American Airlines in January 2014.

Interview Details – Applied in October of 2013, received an email/call to do a camera interview where they ask you 6 questions recorded - about two weeks later received an email advising me of my progression, took about another two weeks before I got an update profile email to resubmit to next phase of the hiring process. Received an email a month later and a call setting up a f2f group interview, assessment day as it's called, I'm not going to elaborate too much on this, as it's the same as many other people on here.. but I will tell you, just be yourself and breath, it's important that you don't look too nervous, show some personality, you're going to love it... I would say the interview process is hard depending on your ability to adjust and keep calm in all the excitement of being there, ya know?

They'll have you do a lot of things, Fingerprinting (background), DOT paperwork, reach test, medical exam, Language test, agility test, but they're there for you every step of the way, they'll answer all questions and are very patient, AWESOME Team they have!

Interview Question – Name a time you were proud of something you did within your company or team   Answer Question

Negotiation Details – None

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10 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Flight Attendant Interview

Flight Attendant
Dallas, TX

I applied online and the process took 4 months - interviewed at American Airlines in October 2013.

Interview Details – 1. Submitted application online
2. Received an email inviting me to take an online assessment (video interview) about a week later. About 6 customer service related questions. Answer honestly, answered are timed.
3. 1 week later, received email to update application.
4. 2 weeks later, got a phone call from my recruiter inviting me to a face to face interview in Dallas. AA will fly you to the interview. I flew in the morning of the interview, stayed the night and flew home the next day (if you are asked to stay overnight you will be responsible for paying for the hotel accommodations).
 - As soon as you arrive at the training center where the interview is held, you are being watched. Be polite to anyone you encounter and smile, smile, smile!
  - You will be given an essay prompt to write while everyone is being checked in and passports are being collected. Mingle with the other candidates, make friends, and show off your personality. There were about 30 other people in my interview group.
  - Group Activity: you work with about 4 or 5 other people to complete the task. This is used as a fun ice breaker, but keep in mind that the recruiters are taking notes every step of the way. Be engaging with your group and volunteer to take a leadership role in the task (speaker, writer etc.) Each group will stand up to introduce themselves one by one. Smile and show your personality, but don't be phony!
  - Small group interview. You will broken up into a new small group of about 5 and just your group will go to a separate room to answer questions before a panel of 2 or 3 recruiters. I chose to sit in the first seat and answer first to help me stand out (although I am a little shy and I was VERY nervous) They know everyone is nervous, so don't let it get the best of you and do your best! Be sincere!! Customer service related questions about how you have handled certain situations, why you want to work for the company, tell about yourself etc. (We were asked 5-7 questions)
  - Reunited with the big group to watch a powerpoint presentation about the company and question and answer
  - Recruiters will return and call everyone out individually to "ask any further questions". I was told that I was going into another room to take fingerprints and wait for a one-on-one interview (if you make it to this point, it is GOOD; I did not see more than half of the group again after this point). I got my fingerprints taken, and did a reach test to make sure you could reach far enough into an overhead compartment. My one-on-one interview was more relaxed and asked basic questions like: "tell me about yourself, how do you feel about relocating etc.". Don't get too comfortable in the one-on-one, nothing is set in stone until you receive a training date..I have heard some people making it to the one-on-one, but later receiving a Thanks but No Thanks because they didn't impress the recruiter!
5. The next day before I even landed at home, I got my email that I was moving forward! (pending background check and medical exam)
6. Received DOT forms a few days later, and it took about 3 weeks for them to clear. (this is a background check for job history)
7. Singed my Conditional Job Offer and scheduled for Medical Exam a few days later
8. Medical Exam
  - 2 drug tests
  - Blood work and asked about medical history
  - Hearing test
  - Eye test
  - Agility test (bending and reaching tests, lifting up to 60 lbs, pushing and pulling tests to see how strong you are) Your heart rate is monitored the entire time so breath normally and don't get too nervous so i remains at a normal rate. It is hard to determine how you did, and they won;t really give you feedback, but it is not very difficult to pass the agility (I don't work out regularly or anything like that, so if i did well, you will be fine!)
  - My medical clearance had a minor setback because my white blood cell count was a little o the high side (sinus infection) BUT the medical department will work with you if something is off and will allow you to send a note from you doctor stating that you are in good health and able to perform job functions. Some people also were held up because of anemia, but don't get discouraged, you can still be cleared it will just take a little longer!
9. Finally received medical clearance after about 3 weeks (it could take as little as 2 days if you don't run into the same situation I did). Waiting for official training date.

Interview Question – Some "typical" interview questions, and some that really make you think on your toes...prepare for any type of question!   Answer Question

Negotiation Details – no negotiation of contract, so do your research to make sure that this job will suit your lifestyle!

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13 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Flight Attendant Interview

Flight Attendant
Dallas, TX

I applied online and the process took 5 months - interviewed at American Airlines in February 2014.

Interview Details – Nov/2013 - Applied online
Nov/2013 - Personality Test online
Dec/2013 - Video interview online
Jan/2013 - Call to complete online application
Jan/2013 - Invitation for F2F interview in Dallas
Feb/2013 - Face to Face Interview, Dallas TX. Followed the advice on here, got fingerprinted.
Feb/2013 - Recieved DOT forms via email, faxed them back
Mar/2013 - 2.5 weeks passed, still waiting to hear back on DOT forms / Background check. Anyday now! =)

Interview Question – What are your thoughts on social media?

That one came a bit out of the blue in the panel interview. They passed out cards with questions on them then we took turns standing in front of the group and speaking on our topic or question. It seemed to be a test of extemporaneous speaking skill.
  View Answer

Negotiation Details – Terms negotiated by Flight Attendant Union. 21.26 per flight hour. 75 hour guarantee. $2.00 per diem. 8.5 weeks unpaid training. Room and board provided for training.

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Accepted Offer

Positive Experience

Difficult Interview

Analyst Interview

Analyst
Fort Worth, TX

I applied online and the process took 4+ weeks - interviewed at American Airlines.

Interview Details – Panel of the manager and 2 co workers. Interview went great actually, very laid back line of questioning but still relevant to the job. They are looking for personality on top of skill sets.

Took less than a week to get the first phone interview call. Then about a week later for the actual interview. Then at work for my first day about 2 weeks after that. All in all, from start to hire - 1 month.

Make sure you get all details of the job! I was lead to believe one job description then expected to do something else 10x what my abilities were.

Interview Question – What do you do for fun?   View Answer

Negotiation Details – No negotiation. My fault…I didn't really try, I was just so eager to get a job.

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Accepted Offer

Positive Experience

Difficult Interview

Flight Attendant Interview

Flight Attendant
Dallas, TX

I applied in-person and the process took 3 months - interviewed at American Airlines in February 2014.

Interview Details – I advise everyone to be on time for the day of the interview. Please dress business formal. Look clean. If you are a man, please shave, comb your hair neatly and look as professional and clean as possible. If you are a female, do a pony-tail, not too much makeup, no extreme high heels, look very professional and clean. Remember to smile and be charming. Be yourself.

Interview Question – I can't recall the questions, but they really vary.   Answer Question

Negotiation Details – No negotiation

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Accepted Offer

Positive Experience

Difficult Interview

Flight Attendant Interview

Flight Attendant
Dallas, TX

I applied online and the process took 2 weeks - interviewed at American Airlines in July 2009.

Interview Details – Flew out to Dallas for in-person interview. Started with a group interview and presentation on the company and job description. They then called us in one by one for a one-on-one interview and if we passed, offered us a job on the spot. We then went back to AA medical for finger printing, physical exam, drug test, vision screening, hearing test and blood tests. After you passed you were invited for a six-week training session in Dallas. They pay for your hotel and meals and transportation to and from the training. Training was Monday-Saturday 7 am - 5 pm with Sundays spent studying for the weekly tests that you were required to pass to stay in the class. After you pass the 6-weeks of unpaid training, you are officially offered the job and assigned a base in one of Eagle's hub-cities: LA, Chicago, New York, Miami or Dallas.

Interview Question – Give me an example of when you had to push back on someone who wanted you to do something against the rules.   Answer Question

Negotiation Details – Not able to negotiate. Salary determined by the union, and your base is determined by where they need you.

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2 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

MBA Rotational Program Interview

MBA Rotational Program
Dallas, TX

I applied through college or university and the process took 8 weeks - interviewed at American Airlines in December 2012.

Interview Details – On-campus recruiting through a Top 10 school.

Networked with company's representatives during on-campus events, sent "Thank You" notes to everyone I met and stayed in touch.

Got selected for the closed list and invited to an interview. Studied hard about the industry, the company and the challenges it faced. Nice but firm interviewer.

Selected for the second round - a case for analysis in Excel to provide a written recommendation to senior management.

Invited to the final round - "superday" in Dallas. American flew the candidates a night before, had a reception in the hotel. Next morning - three interviews back to back, one of them was another - shorter - case. After the interviews - another reception and great lunch under the wing of the iconic DC-3 airliner.

Got a call with the offer about two days later - and couldn't be happier.

Interview Question – How would you market a driverless car?
Are airlines tickets a commodity?
  Answer Question

Negotiation Details – I didn't negotiate, have received a great offer, very competitive with other MBA-type jobs, and a signing bonus on top of that. I knew that by quantifying the travel benefits and the cost of living in Dallas, I am coming way ahead of my classmates.

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11 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Flight Attendant Interview

Flight Attendant
Dallas, TX

I applied online and the process took 4 months - interviewed at American Airlines in September 2013.

Interview Details – The Hiring process is pretty long so you must be patient. I applied in June and didn't receive the phone/video interview until the end of August. To prepare for phone interview, I suggest looking on this website for advice. This website got me through the whole process without freaking out! Three weeks later I received an email to complete the online application form. Two weeks after that, I received the phone call to schedule the F2F interview in Dallas. APPLY FOR A PASSPORT BEFORE SCHEDULING. This was something that I didn't know and I rushed to the post office to apply for one. Luckily, the rep told me that a passport receipt is fine to bring, so if you don't have a passport definitely apply for one! You must have a receipt or a passport.

American flies interviewees out so no need to worry about transportation.

There were about 20 people at the interview. Definitely dress to impress. In fact, what you're wearing is just as important as the answers you give to the questions. Ladies, wear a nice pencil skirt with stockings. Make sure you know the difference between business formal and business casual. Business formal is always the way to go. Black and Navy are always safe. Day started out with an essay, then we moved to the group activity which was fun! Remember to have fun at the interview as well. You will be able to meet some interesting people from all over so be genuine.

Eyes are going to be on you as soon as you enter the building so SMILE! Be confident and be yourself! I can't stress that enough. Don't come off fake because they will pick up on it. Make sure you talk everyone because they will notice!

After group activity, you then move on to the most important part: the group interview. Group of 5 being interviewed by 2 people. This website contains great reviews on what the questions are so definitely check them out (I wont repeat them). Breathe and make sure to be genuine and passionate with your answers. Familiarize yourself with American Airlines and what they stand for. Also try rereading the flight attendant requirements. Those are always great to use during an interview (all of this can be found on the company website). Make sure you don't interrupt anyone! And make eye contact!

After that, you are then given a presentation on AA. Salary, bases, training, etc. were discussed. After this, they tell you that you will be called out to be given your returning flight details and to make sure your documents have been turned in....but what really happens is that some are escorted to a one on one interview and to be sent for fingerprints/reach test, while others are walked out. About 11 people were picked for fingerprints. Don't think that just because you have fingerprints that you automatically have the job. There are always surprises. But there is a strong chance that if you're fingerprinted you're in. They tell you to wait for an email (two weeks time) and you will proceed to do medical/physical test.

Good luck and definitely RESEARCH. Youtube videos helped me out a ton as well so check that out! The interview was a great experience but extremely nerve wracking! Don't be intimidated by anyone because who they pick just might surprise you!

Interview Question – "Name one thing about someone you met today"   View Answer

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9 people found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Flight Attendant Interview

Flight Attendant
Dallas, TX

I applied online and the process took 2 months - interviewed at American Airlines.

Interview Details – This was my second time interviewing with AA for the flight attendant position. Starts off with initial screening process online, then personality assessment, then webcam video interview, then complete full application, then invited to in-person assessment in Dallas. Entire process moved a lot more quickly this time...about 2 months.
In-person assessment is a half day event. If they like you, you'll know then as you'll be fingerprinted, complete some additional background paperwork, and have a one-on-one interview with a recruiter. 2 days later I was told I was moving to the background check phase , which took about 2 weeks. I got my conditional job offer on Friday and accepted same day. I am waiting to schedule my physical and drug screen and set my training start date.

Interview Question – If you have previous alrline/aviation experience, DON'T MENTION IT!! That was my downfall the first time. They want to mold you to their standards/clones. Also stay away from cliche responses like you enjoy traveling.   View Answer

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