American Automobile Association (AAA) Call Center Interview Questions

Updated Mar 4, 2015
14 Interview Reviews

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  1.  

    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at American Automobile Association (AAA).

    Interview

    Applied online and was immediately sent an assessment test that had nothing to do with the job. After completing the assessment test I received an email scheduling a phone interview.. Also to answer two questions and send them back to the recruiter before our Phone interview.. Questions tell me by the time he had a difficult customer and how did that turn out? The interview was role play ,different types of calls.. I Didn't receive a job offer

    Interview Questions

    • Tell me about yourself? How do you handle irate customer?   Answer Question
  2. Helpful (2)  

    Insurance Customer Service (Call Center) Interview

    Anonymous Interview Candidate in Roanoke Rapids, NC
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at American Automobile Association (AAA) (Roanoke Rapids, NC) in January 2015.

    Interview

    I was called a week after I submitted my application. I was asked to do a phone interview, where they asked basic questions such as (are you still interested in the job? are you able to work weekends & holidays? training is three weeks 8am-5pm, off on weekends and you are not allowed to be absent or tardy during the three weeks, is that okay with you? etc.) at the end of the phone interview, she suggested times that worked for me to come in for a face to face interview. The face to face interview was the following week where I was asked a series of basic interview questions. There were two women who interviewed me and they were very nice and humorist, and made me feel comfortable. The interview went well and after I was offered the position and I accepted.

    Interview Questions

    Negotiation

    we were able to negotiate the pay as well as a schedule that worked great for me.

  3. Helpful (2)  

    Call Center Representative Interview

    Anonymous Employee in Los Angeles, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online – interviewed at American Automobile Association (AAA) (Los Angeles, CA) in October 2014.

    Interview

    I had an series of phone interviews and also an simulated call situation. I passed all three and I finally had the face to face interview. It was in an small conference room, which still had not been cleaned from the last time it was occupied. The interview started with an series of what the position is like and the environment. The questions finally began. It was all on a few pieces of paper, more like an questionaire. Very little eye contact from the interviewer, I was shocked. I have been on alot of big corporate interviews and this was disappointing. The questions were the same questions I was asked over the phone. Describe an escalated call . How did you handle it? Describe how you went above and beyond on your previous job? I passed the first interview and the next interview was the manager of the call center. Sge asked the exact same questions from the first interviewer. I gave the same response. She was very arrogant and asked me did I upsell in my previous jobs. I knew there she was not satisfied with my responses and I knew I did not get offered the job. Too bad, I keep seeing that the company is still looking for reps. They need to have an human resources associate start interviews. This company is not screening properly. Honestly I am glad I was not offered the position. Just from the mannerisms. This is one place where my customer service skills would be stippened. I pride myself on my skills. Good luck to future candidates.

    Interview Questions

    • In your last job did you upsell?   1 Answer
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  5. Helpful (2)  

    Call Center Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience

    Interview

    They ask you questions that you have to give them actually story that you experience like tell me a situation where you had to make a deadline and how did u accomplished it

    Interview Questions

    • What are your strenghts tell me a situation when u had a deadline you had to meet and how did u accomplish it   Answer Question

    Negotiation

    They don't negotiate

  6. Helpful (1)  

    Insurance Customer Service (Call Center) Interview

    Anonymous Interview Candidate in Costa Mesa, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at American Automobile Association (AAA) (Costa Mesa, CA) in August 2014.

    Interview

    Applied online, phone interview then face to face. The face to face lasted about 2 hours and consist of 3 stages. 1st stage was a 15 review of the company, and 2nd was a role play of answering calls. If you passed that then came the interview with the hiring manager . It was average and everyone was extremely nice .

    Interview Questions

    • Tell me about a time you had to deal with an irate customer. Whet was the situation and how did you handle it ?   Answer Question

    Negotiation

    No negotiating . Was offered $15.05

  7. Helpful (1)  

    Declined Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at American Automobile Association (AAA) (Irving, TX) in June 2014.

    Interview

    I was called on 6/17 for a phone interview and scheduled my 1:1 interview for the following day, the next day I received a phone call for a final phone interview and the following Monday I was called back for an offer contingent on passing the background, drug, and criminal check. Everyone was extremely nice. They do a background check through a company called HireRight, they verify work as usual and highest form of completed education (I'm currently in college as a premed student, I was home schooled during high school) and HireRight wanted me to send in every piece of documentation from my home schooling years - I could understand if I claimed that was my only education but I am in college receiving federal loans, if the state could verify it then certainly HireRight could get that information on their own. Also, they check for speeding tickets... for a call center position. Which was a little odd to me. The drug test consisted of cutting out a piece of hair (not just a few strands, a good sized lock of hair) to test 10 years back. Luckily for me I didn't experiment as a teenager! I work for a financial company dealing with thousands of dollars a day and they were not as nutty as AAA about tedious things. I initially accepted the offer, but after dealing with HIreRight I declined the position simply because I was tired of having to fetch everything for them- so I told HireRight to stick it, I"m not going to jump through hoops and do their job so I can get paid $13 an hour. Sorry.

    Interview Questions

    Reasons for Declining

    The Irving call center location hires EVERY SINGLE MONTH and the call center is a small call center. Literally they have their training class every month for new hires - I was supposed to start July 2nd but they had one scheduled for July 28th as well and I didn't quite understand why this was. Were they expecting to lose people? This quickly told me that there is a high turn over, I spoke with an old neighbor who was hired by AAA in 2012 and was let go 2 months later because "they hired too many people." It might seem like a cover story but seeing as how often they hire, it doesn't seem far off. I also didn't like that the only measure of performance is whether or not you pass customer feedback surveys with an 85%- if the customer declines to rate service or the customer rates it as "good" instead of "very good" it doesn't count and you fail which counts against you. Also, their benefits aren't that great.

  8.  

    Insurance Customer Service (Call Center) Interview

    Anonymous Employee in Los Angeles, CA
    No Offer
    Average Interview

    Application

    interviewed at American Automobile Association (AAA) (Los Angeles, CA) in May 2014.

    Interview

    Whole process took less than a month. After a week of submitting my applications, was scheduled for a phone interview for a week later. Wanted to know more about me and went straight to the questions.

    Interview Questions

  9.  

    Call Center Agent Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at American Automobile Association (AAA) (Saint Louis, MO) in March 2013.

    Interview

    Initial communication by was phone. They setup interviews within 10 days of the call. You are usually interviewed by HR and a lower-level manager of the department you are applying for. Then you are taken to the department for a tour, and then interviewed by the Manager or Director for that department. It is a very welcoming environment, and low stress in terms of interviews. They want to see who you are as a person, not how much you can pass a test.

    Interview Questions

    • There are no really difficult or unexpected questions.   Answer Question

    Negotiation

    I did not make any negotiations because they already mentioned they were offering higher than they would typically.

  10.  

    Call Center Supervisor Interview

    Anonymous Interview Candidate in Heathrow, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter – interviewed at American Automobile Association (AAA) (Heathrow, FL) in March 2012.

    Interview

    You will be asked about stats, coaching, KPIs, and teamwork. It can be a stresfull envioronment, so make sure you can talk about being able to handle pressure, exspecially with the reps and dispatchers. The AAA deals with road service, memberships, travel, insurance. Pending your specialtiy, make sure you talk about the field you are applying in! Like if you know travel, talk it up. Insurance, travel, do you have any of the training / certs? Show them off.

    Interview Questions

    • If you had to choose between good stats and budgets, what would you chose?!   Answer Question

    Negotiation

    Negotiations based on market.

  11. Helpful (1)  

    Insurance Customer Service (Call Center) Interview

    Anonymous Interview Candidate in Costa Mesa, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at American Automobile Association (AAA) (Costa Mesa, CA) in February 2011.

    Interview

    -I first applied online through their website -2 weeks go by and I finally got a call from a recruiter inviting me to come in and take a personality and skills test. They let you know if you passed or failed the test right on the spot. Now usually, from what I'm told, if you pass the skills and personality test, they send you home and a person from HR will call you for a phone interview. However, strangely, that same day after passing the tests they gave me a 1:1 interview right on the spot. -After they sent home from the 1:1 interview, 2 hours go by and they called me up to set up a second interview the following day. -The second interview consisted of two managers firing questions one after another. I was intimidated at first, the managers were very kind and made sure I was comfortable before the interview started. The interview lasted about 20 mins. After the interview ended, they invited me to see if I would like to shadow and listen to one of their employees. -They called me a day later and informed me that I got the position, however, they had to conduct a extensive background check and drug test (Hair test). -About 3 more days went by and they informed me that every thing was fine and that i would be starting the new position in about 2 weeks.

    Interview Questions

    • Give me a time where you had to handle an irate customer.   Answer Question

    Negotiation

    N?A

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