American Express Interview Questions

Updated Sep 16, 2014
Updated Sep 16, 2014
218 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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  1. 2 people found this helpful  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a day - interviewed at American Express.

    Interview Details

    I applied online. I got a response the next day that they weren't interested. Likely based on the fact this would have been my first at home customer servicing positions.

    Interview Questions
    • You will need to explain an instance where you have worked in a similar capacity.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  2. 1 person found this helpful  

    Work From Home Customer Care Interview

    Anonymous Interview Candidate  in  Albuquerque, NM
    Anonymous Interview Candidate in Albuquerque, NM
    Application Details

    I applied online. The process took 3 weeks - interviewed at American Express in September 2014.

    Interview Details

    Applied online. Received response approximately one week later for initial interview via webcam thru Hirevue. Approximately two weeks later received a phone call to set up second interview the following day. Completed second interview and was told would receive email or phone call for third interview. Received rejection letter stating I had not made it to the job offer portion of the process. Interview with webcam basic questions, however the interview with live person was very thorough. They state up front there is a background check that goes back to the age of 18 and a drug test. I stated that would not be a problem.

    Interview Questions
    • Standard STAR method questions. You definitely need to have your A game on and be prepared and be specific. In hindsight, I can see where I could have done a little better.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  3.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate  in  Ocean Springs, MS
    Anonymous Interview Candidate in Ocean Springs, MS
    Application Details

    I applied online. The process took 3 weeks - interviewed at American Express in September 2014.

    Interview Details

    I filled out the application on the American Express Careers website and attached my resume. From that I was contacted for an interview. The interview was done as a recorded interview with the video camera being utilized. I do feel that the recorded interview process was a bit awkward and impersonal. I would have preferred to have spoken with a "real" person. It felt a bit like making one of those dating site videos instead of a job interview. And with no interaction with another person, I don't feel it gave your true abilities a chance to shine through.

    Interview Questions
    • All of the questions were pretty standard and straightforward interview questions.   View Answer
    No Offer
    Neutral Experience
    Average Interview
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  5.  

    Marketing Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Went through a series of phone screenings and then came in for an in person interview. I met with three different people and had three separate 30 minute interviews with each of them.

    Interview Questions
    No Offer
  6.  

    Director Global Merchant Insights & B2B New Product Development Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 2 weeks - interviewed at American Express.

    Interview Details

    Very professional HR Recruiter & hiring Manager who asked good questions by phone. Recruiter felt my background fit the job description perfectly but was concerned that the salary was lower than my previous employer. The hiring manager interviewed me by phone as well, and did not move me to the next round as there were other candidates "more aligned to the role", although she provided very positive feedback on being "thoroughly impressed" by my background and my "fantastic energy". I received timely feedback from the recruiter, which allowed me to pursue other opportunities. I had the impression that the hiring manager may already have had a candidate in mind for the role.

    No Offer
    Positive Experience
    Average Interview
  7.  

    Senior Analyst, Campaign Management Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 3 weeks - interviewed at American Express in August 2014.

    Interview Details

    A recruiter reached out to me via email after I applied online to schedule a phone interview. Phone interview was about 20-30 minutes long with general questions asked and background information given about the role. The usual "you seem great, I'm going to give your resume to the hiring manager and if interested in setting up a face-to-face, we'll reach back out later on this week." Very pleasant. I received an email from the recruiter a few days later to schedule a face-to-face interview. Met with the whole six-member team each with 30 minute interviews from 9a - 12 noon. Everything went really well. General questions were asked. No case questions. Unfortunately, they went with someone who had an extra year of experience over on me.

    No Offer
    Positive Experience
    Average Interview
  8.  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at American Express in August 2014.

    Interview Details

    Applied online and then did an assessments which are very relevant to the job.. Once you finish the assessment you will be contacted by a recruiter who will send you the information as to do a web interview. . They'll ask you competency based questions, in a "STAR" method. So, they're looking for a situation, that has a beginning, middle and end. Google "Star method" and this will help you out. It was easy.

    Interview Questions
    • Describe a time when you helped a customer and its outcome.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  9.  

    Director Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at American Express in July 2014.

    Interview Details

    I completed the pre-screening interview and was told that I was exactly what they were looking for in this position. I was very excited about the position and was looking forward to my in person interview. However, the Recruiter contacted me to ask if I would hire her at my current company because it was so horrible to work for the Recruiting Company that American Express uses. The phone conversation ended when she basically stated that if I took the position at American Express then my position at my current company would be open and she could take my position. She then wouldn't listen to me when I told her I was no longer interested in the position and continued to forward my information on to the VP who was hiring for the position. The entire process was unprofessional and didn't make me want to work for a company whose recruiters were so unethical.

    No Offer
    Negative Experience
    Easy Interview
  10.  

    Manager - Risk Management Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 months - interviewed at American Express in July 2014.

    Interview Details

    I got the interview through an employee referral. It took place over 2 months. The process was very disorganized with multiple delays, and a break in communication. They had the hardest time scheduling a plane flight and would wait three days before the departure date, only to have to cancel and attempt to reschedule.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  11. 2 people found this helpful  

    Manager, Business Development Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 4+ weeks - interviewed at American Express in June 2014.

    Interview Details

    2 phone interviews with recruiters (Allegis Global) then face-to-face with the hiring manager. The questions are what you would expect: reasons for leaving current job, skills, expectations. The hiring manager was friendly and explained the team and job responsibilities in details. However, after the interview, I have not heard back from either the recruiter or hiring manager for over 4 weeks, not even after follow-up emails; should at least inform candidate of the rejection for the sake of professionalism

    Interview Questions
    No Offer
    Average Interview

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