American Express Interview Questions & Reviews

Interview Details – Four interviews. Initial phone screening.

Interview Details – Starting with applying online. Next, evaluation of skills (assessment test). Phone interview. Personal interview. Email of job or rejection.

Interview Details – Had to come in for two days of interviews with several people on the IR team. However, they never followed up and I had to ask the recruiter the status of role and found out I was not selected. They need to do a better job following up with candidates.

Interview Details – The interview process was pretty straight forward. I applied online, and received an email from the AXP Recruiter two days later stating that they had 'received [my] application for this role and were impressed with [my] background,' and that they 'would like to schedule a 30 minute phone-screen to discuss this opportunity with [me].'
I replied with back to the email confirming the day & time and received an email shortly thereafter to schedule the time on my calendar.

Interview Details – The first time they called was to set up a phone interview a week later. The interview was about a half hour. After that, i waited on a scheduler, they set up an in person interview. Once there I met with the finance manager and team manager. They asked very few questions, more compliance questions.

Interview Details – Recruiter set up a time to speak... Basic question about current sales numbers, behavioral type questions. She asked salary expectations and the process wasn't too stressful. Hiring manager called and asked behavioral type questions. She set up a face to face where I had to prepare a presentation on a company. The meeting went well and I flew out to meet with the regional VP. The RVP was candid and direct. It seem as if I was wasting his time and I knew his decision before I left the office. I was asked to speak to one more director and after waiting for two weeks (my calls and emails were not returned)...then I received the call. The other candidate received and accepted the offer. I was asked to keep in touch.

Interview Details – The reason for my post here is to publicly state my strong suspicion that a certain department at AmEx is using job candidates to do uncompensated work for them under the disguise of testing them. I was assigned a three-day research project on issues that have a current importance and value, then heard nothing more from AmEx and the job opening was posted again.

Further details:
I'm a municipal bond credit analyst, and the majority of my work consists of writing ratings opinions on bonds, similar to S&P and Moody's reports. The job opening required precisely this. I interviewed with a bond analyst who said that he was overwhelmed with work and had needed someone to help him for a long time already. I also interviewed with some kind of administrative manager of the department who did not know anything about the technical side of the work. The interview went smoothly, and I was told that there is nothing in my experience or skills that falls short of the job requirements.

Some time later I received a request to do a research project, allegedly as a test of my writing. At the interview before, I had already brought about 20 recent report samples, and offered my former manager's reference to confirm the authenticity of my work. Despite this, they now said that they needed 2 new reports on specific bonds of their choice. I did the research and delivered the reports. New credit research is something that is objectively valuable, with a value (conservatively) of at least $100 per report.

I immediately received a short email saying I will not be considered for employment and nothing else. My request for feedback was refused. The same day an identical job posting was published on the AmEx website: "Mgr-Risk & Information Management Job – New York, NY, US".

From all the facts it is possible to reasonably surmise that they are using job candidates to help them with their large burden of work. The fact that the position was immediately reposted meant that they did not refuse me as a result of finding a better candidate. They told me I satisfied the job requirements, that they had an urgent need for help with their work burden, and refused to give any feedback on my reports. Either they discovered something about me that they discriminate against and can't say it, or they are illegally using people to do their work for free.

I hope that anyone applying to this position will carefully consider all the above before spending days doing work for them.

--KW

Interview Details – Applied online and took aptitude test. Received a call within 3 hours to set up a screening interview. The screener, was unfriendly to the point of being rude. She said she would call on Thursday and did not give a time frame for the call. Received the call at about 9:45 am. She again sounded as if she was annoyed with having to do this, was not engaged, and seemed like she just wanted to get off the phone. I was questioned why I wanted to leave my current position and what my duties are, why I had left my previous position, whether I had worked with metrics and what were they, why I wanted to work from home and what my salary requirements are. I asked about shift differentials which she answered and a question about the equipment required which she could not answer. She then said I'd either get a phone call or an email and hung up. On the following Tuesday I received a decline email. I'm not sure whether I answered a question wrong or if she was simply in a bad mood. I feel that no matter what I said she would have written unfavorable comments. I hope that isn't true but I had a very bad feeling about the interview within 5 min.

Interview Details – I applied for the position on the AMEX career website. After submitting my application, I received an email instructing me to take the assessments. I found the assessments a little more in-depth than most. After passing all of the assessments, I immediately received a call from a recruiter. ( within 5 minutes of completing the assessments). An interview was set up for the next day via phone. During the phone interview, I was asked about 4 questions.....Why do I want to work for AMEX, Tell me about your education, what was the most difficult part of your last job and tell me about a time when you went above and beyond your call of duty in your previous job. I was ready and prepared for all of the questions but the recruiter seemed very dis-engaged in the whole interview, almost robotic. She didnt respond to any of my answers, she simply moved on to the next question. At the end of the interview, I asked a few questions which she seemed very annoyed and gave me a one or two word answer. One of my questions I asked was what are some of the positions a Customer Service Professional can advance to with hard work and dedication for the company. Her response was that there were several but she wouldnt continue, she just wanted to move on to my next question. I only asked about 3 questions since she seemed annoyed.. The whole interview took less than 20 minutes and I felt like she hung up and tossed my interview in the " denied" pile. The next morning, I received an email saying I was not being considered for the position. I felt like I didnt have a chance with the recruiter. I know I met all of the criteria for the position and I feel that my answers to her questions were well thought out as I had definitely prepared for them.