American Express Interview Questions & Reviews

Updated Aug 20, 2014
Updated Aug 20, 2014
214 interviews

Interview Experience

Interview Experience

34%
34%
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Getting an Interview

Getting an Interview

63%
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10%

Interview Difficulty

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Average

Interview Difficulty

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214 Candidate Interview Reviews Back to all interviews

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  1. 1 person found this helpful  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Employee  in  New Rochelle, NY
    Anonymous Employee in New Rochelle, NY
    Application Details

    I interviewed online. The process took 2 days - interviewed at American Express in April 2014.

    Interview Details

    Spent about six hours on what was supposed to be an hour process. Lots of random questions online, for a customer service position a phone interview would have been more appropriate.

    Interview Questions
    • The scenarios where you are given a difficult customer to deal with.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  2.  

    Director Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 3 weeks - interviewed at American Express in July 2014.

    Interview Details

    I completed the pre-screening interview and was told that I was exactly what they were looking for in this position. I was very excited about the position and was looking forward to my in person interview. However, the Recruiter contacted me to ask if I would hire her at my current company because it was so horrible to work for the Recruiting Company that American Express uses. The phone conversation ended when she basically stated that if I took the position at American Express then my position at my current company would be open and she could take my position. She then wouldn't listen to me when I told her I was no longer interested in the position and continued to forward my information on to the VP who was hiring for the position. The entire process was unprofessional and didn't make me want to work for a company whose recruiters were so unethical.

    No Offer
    Negative Experience
    Easy Interview
  3.  

    Customer Care Professional Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online - interviewed at American Express in August 2014.

    Interview Details

    Applied online and then did an assessments which are very relevant to the job.. Once you finish the assessment you will be contacted by a recruiter who will send you the information as to do a web interview. . They'll ask you competency based questions, in a "STAR" method. So, they're looking for a situation, that has a beginning, middle and end. Google "Star method" and this will help you out. It was easy.

    Interview Questions
    • Describe a time when you helped a customer and its outcome.   Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5.  

    Marketing Analyst Interview

    Anonymous Employee
    Anonymous Employee
    Interview Details

    Went through a series of phone screenings and then came in for an in person interview. I met with three different people and had three separate 30 minute interviews with each of them.

    Interview Questions
    No Offer
  6.  

    Software Engineering Interview

    Anonymous Employee  in  Tempe, AZ
    Anonymous Employee in Tempe, AZ
    Application Details

    I interviewed through college or university. The process took 2 days - interviewed at American Express in March 2014.

    Interview Details

    Applied on the website after visiting their booth at my university's career fair, and I was invited to an interview on campus the following week. The interview consisted of two separate 45-minute sessions, each with one person asking behavioral questions, and both were relatively friendly and engaging. I was later invited to their "super day" for a second round of interviews, which narrowed down to about 20 students. This included a tour around their campus and again two separate interview sessions. One of the interviewers also included his own technical questions not on the packet they were given, while the other stuck to the standard behavioral questions, some of which were repeats of the questions from the first round.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  7.  

    Technology Solutions Manager Interview

    Anonymous Employee  in  Remote, OR
    Anonymous Employee in Remote, OR
    Application Details

    I interviewed through an employee referral. The process took 3 months - interviewed at American Express in May 2014.

    Interview Details

    The hiring process started out just fine... the hiring manager called for a phone interview. Then I got another interview with the hiring manager where I had to do a presentation. I finally got a face to face with a Director. Everything was going fine and the hiring manager screwed up the process at the end. HR even called me to talk about salary. I interviewed in May and just got an email 3 months later that I didn't get the job. I found out that the hiring manager was trying to push through someone she knew. You truly have to know someone at the top to get a job there. What a waste of my time and energy.

    Interview Questions
    • There were no difficult questions. The hiring manager wasn't real bright. My questions were more difficult than the hiring manager's.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  8.  

    Director Global Merchant Insights & B2B New Product Development Interview

    Anonymous Employee  in  New York, NY
    Anonymous Employee in New York, NY
    Application Details

    I interviewed online. The process took 2 weeks - interviewed at American Express.

    Interview Details

    Very professional HR Recruiter & hiring Manager who asked good questions by phone. Recruiter felt my background fit the job description perfectly but was concerned that the salary was lower than my previous employer. The hiring manager interviewed me by phone as well, and did not move me to the next round as there were other candidates "more aligned to the role", although she provided very positive feedback on being "thoroughly impressed" by my background and my "fantastic energy". I received timely feedback from the recruiter, which allowed me to pursue other opportunities. I had the impression that the hiring manager may already have had a candidate in mind for the role.

    No Offer
    Positive Experience
    Average Interview
  9.  

    Marketing Analyst Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I interviewed online. The process took 1 week - interviewed at American Express in April 2012.

    Interview Details

    Applied online via the AMEX website and was asked for a time for a phone interview within a week. After the phone interview, the hiring manager followed up a day later to set up a time for the in-person interview. Unfortunately, it was difficult to align the proposed interviews times with the directors/managers I would be meeting with. After radio silence for a week, I followed up with the hiring manager and was told the team ended up hiring someone internally and didn't need me to come in anymore.

    Interview Questions
    • Basic screening questions about resume and relevant experience as it pertains to the positions.   Answer Question
    No Offer
    Neutral Experience
    Average Interview
  10. 2 people found this helpful  

    Manager, Business Development Interview

    Anonymous Employee  in  New York, NY
    Anonymous Employee in New York, NY
    Application Details

    I interviewed online. The process took 4+ weeks - interviewed at American Express in June 2014.

    Interview Details

    2 phone interviews with recruiters (Allegis Global) then face-to-face with the hiring manager. The questions are what you would expect: reasons for leaving current job, skills, expectations. The hiring manager was friendly and explained the team and job responsibilities in details. However, after the interview, I have not heard back from either the recruiter or hiring manager for over 4 weeks, not even after follow-up emails; should at least inform candidate of the rejection for the sake of professionalism

    Interview Questions
    No Offer
    Average Interview
  11. 2 people found this helpful  

    Management Interview

    Anonymous Employee  in  Phoenix, AZ
    Anonymous Employee in Phoenix, AZ
    Application Details

    I interviewed online - interviewed at American Express in May 2014.

    Interview Details

    Recruiter, then hiring staff internally. Then you may interview with your potential peers, then leader then business leader. Then they ask you 3-4 competency based questions. They move you to the next level if you do well. If you don't, you receive a decline letter.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview

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