American Express Interview Questions & Reviews
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HOME BASED SERVICE - Customer Care Professional Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 days - interviewed at American Express in April 2014.
Interview Details – Spent about six hours on what was supposed to be an hour process. Lots of random questions online, for a customer service position a phone interview would have been more appropriate.
Interview Question – The scenarios where you are given a difficult customer to deal with. View Answer
Marketing Analyst Interview (Neutral Experience)
Interviewed at American Express
Interview Details – Went through a series of phone screenings and then came in for an in person interview. I met with three different people and had three separate 30 minute interviews with each of them.
Interview Question – Why would you be the best candidate? Answer Question
Software Engineering Interview (Neutral Experience; Average Interview)
I applied through college or university and the process took 2 days - interviewed at American Express in March 2014.
Interview Details – Applied on the website after visiting their booth at my university's career fair, and I was invited to an interview on campus the following week. The interview consisted of two separate 45-minute sessions, each with one person asking behavioral questions, and both were relatively friendly and engaging. I was later invited to their "super day" for a second round of interviews, which narrowed down to about 20 students. This included a tour around their campus and again two separate interview sessions. One of the interviewers also included his own technical questions not on the packet they were given, while the other stuck to the standard behavioral questions, some of which were repeats of the questions from the first round.
Interview Question – Name the differences between HTTP and HTTPS. Answer Question
Very Easy Interview
Technology Solutions Manager Interview (Neutral Experience; Very Easy Interview)
I applied through an employee referral and the process took 3 months - interviewed at American Express in May 2014.
Interview Details – The hiring process started out just fine... the hiring manager called for a phone interview. Then I got another interview with the hiring manager where I had to do a presentation. I finally got a face to face with a Director. Everything was going fine and the hiring manager screwed up the process at the end. HR even called me to talk about salary. I interviewed in May and just got an email 3 months later that I didn't get the job. I found out that the hiring manager was trying to push through someone she knew. You truly have to know someone at the top to get a job there. What a waste of my time and energy.
Interview Question – There were no difficult questions. The hiring manager wasn't real bright. My questions were more difficult than the hiring manager's. Answer Question
Director Global Merchant Insights & B2B New Product Development Interview (Positive Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at American Express.
Interview Details – Very professional HR Recruiter & hiring Manager who asked good questions by phone. Recruiter felt my background fit the job description perfectly but was concerned that the salary was lower than my previous employer. The hiring manager interviewed me by phone as well, and did not move me to the next round as there were other candidates "more aligned to the role", although she provided very positive feedback on being "thoroughly impressed" by my background and my "fantastic energy". I received timely feedback from the recruiter, which allowed me to pursue other opportunities. I had the impression that the hiring manager may already have had a candidate in mind for the role.
Marketing Analyst Interview (Neutral Experience; Average Interview)
I applied online and the process took 1 week - interviewed at American Express in April 2012.
Interview Details – Applied online via the AMEX website and was asked for a time for a phone interview within a week. After the phone interview, the hiring manager followed up a day later to set up a time for the in-person interview. Unfortunately, it was difficult to align the proposed interviews times with the directors/managers I would be meeting with. After radio silence for a week, I followed up with the hiring manager and was told the team ended up hiring someone internally and didn't need me to come in anymore.
Interview Question – Basic screening questions about resume and relevant experience as it pertains to the positions. Answer Question
Manager, Business Development Interview (Neutral Experience; Average Interview)
I applied online and the process took 4+ weeks - interviewed at American Express in June 2014.
Interview Details – 2 phone interviews with recruiters (Allegis Global) then face-to-face with the hiring manager. The questions are what you would expect: reasons for leaving current job, skills, expectations. The hiring manager was friendly and explained the team and job responsibilities in details. However, after the interview, I have not heard back from either the recruiter or hiring manager for over 4 weeks, not even after follow-up emails; should at least inform candidate of the rejection for the sake of professionalism
Interview Question – example of team coordination Answer Question
Very Difficult Interview
Management Interview (Negative Experience; Very Difficult Interview)
I applied online - interviewed at American Express in May 2014.
Interview Details – Recruiter, then hiring staff internally. Then you may interview with your potential peers, then leader then business leader. Then they ask you 3-4 competency based questions. They move you to the next level if you do well. If you don't, you receive a decline letter.
Interview Question – Tell me about a time when you failed at your job. Answer Question
HOME BASED SERVICE - Customer Care Professional Interview (Negative Experience; Difficult Interview)
I applied through other source and the process took 1+ week - interviewed at American Express in June 2014.
Interview Details – The application is pretty simple as well as the assessment. Although the assessment can be a little bit intimidating. Once you have taken it, they don't tell you right away if you failed it. either you get an email the next day that you were not considered for the position, or you will receive a email/call to set up a possible interview.
Interview Question – one of the most difficult questions asked, or at least so I thought was, "tell me a time when you have a difficult manager and what you did"? Really, I was prepared for all types of types of question even practiced the Star method of answering and I choked. View Answer
Team Leader Interview (Negative Experience; Difficult Interview)
I applied online and the process took 3 weeks - interviewed at American Express in June 2014.
Interview Details – Was given 6 comptency questions to anwer. Was told that if this position was not right for me, the director-who was interviewing me-would work with me to find a position that was suitable. This was a lie. I asked to take her up on her offer-no response.
Interview Question – None-however-they asked two different questions regarding how do you develop your staff. View Answer
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