American Express Interview Questions

Updated Sep 16, 2014
Updated Sep 16, 2014
218 Interview Reviews

Interview Experience

Interview Experience

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  1.  

    Senior Analyst, Campaign Management Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 3 weeks - interviewed at American Express in August 2014.

    Interview Details

    A recruiter reached out to me via email after I applied online to schedule a phone interview. Phone interview was about 20-30 minutes long with general questions asked and background information given about the role. The usual "you seem great, I'm going to give your resume to the hiring manager and if interested in setting up a face-to-face, we'll reach back out later on this week." Very pleasant. I received an email from the recruiter a few days later to schedule a face-to-face interview. Met with the whole six-member team each with 30 minute interviews from 9a - 12 noon. Everything went really well. General questions were asked. No case questions. Unfortunately, they went with someone who had an extra year of experience over on me.

    No Offer
    Positive Experience
    Average Interview
  2.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a day - interviewed at American Express.

    Interview Details

    I applied online. I got a response the next day that they weren't interested. Likely based on the fact this would have been my first at home customer servicing positions.

    Interview Questions
    • You will need to explain an instance where you have worked in a similar capacity.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  3.  

    Work From Home Customer Care Interview

    Anonymous Interview Candidate  in  Albuquerque, NM
    Anonymous Interview Candidate in Albuquerque, NM
    Application Details

    I applied online. The process took 3 weeks - interviewed at American Express in September 2014.

    Interview Details

    Applied online. Received response approximately one week later for initial interview via webcam thru Hirevue. Approximately two weeks later received a phone call to set up second interview the following day. Completed second interview and was told would receive email or phone call for third interview. Received rejection letter stating I had not made it to the job offer portion of the process. Interview with webcam basic questions, however the interview with live person was very thorough. They state up front there is a background check that goes back to the age of 18 and a drug test. I stated that would not be a problem.

    Interview Questions
    • Standard STAR method questions. You definitely need to have your A game on and be prepared and be specific. In hindsight, I can see where I could have done a little better.   Answer Question
    No Offer
    Positive Experience
    Average Interview
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  5.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate  in  Ocean Springs, MS
    Anonymous Interview Candidate in Ocean Springs, MS
    Application Details

    I applied online. The process took 3 weeks - interviewed at American Express in September 2014.

    Interview Details

    I filled out the application on the American Express Careers website and attached my resume. From that I was contacted for an interview. The interview was done as a recorded interview with the video camera being utilized. I do feel that the recorded interview process was a bit awkward and impersonal. I would have preferred to have spoken with a "real" person. It felt a bit like making one of those dating site videos instead of a job interview. And with no interaction with another person, I don't feel it gave your true abilities a chance to shine through.

    Interview Questions
    • All of the questions were pretty standard and straightforward interview questions.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  6.  

    Manager - Risk Management Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 2 months - interviewed at American Express in July 2014.

    Interview Details

    I got the interview through an employee referral. It took place over 2 months. The process was very disorganized with multiple delays, and a break in communication. They had the hardest time scheduling a plane flight and would wait three days before the departure date, only to have to cancel and attempt to reschedule.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  7.  

    Director Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at American Express in July 2014.

    Interview Details

    I completed the pre-screening interview and was told that I was exactly what they were looking for in this position. I was very excited about the position and was looking forward to my in person interview. However, the Recruiter contacted me to ask if I would hire her at my current company because it was so horrible to work for the Recruiting Company that American Express uses. The phone conversation ended when she basically stated that if I took the position at American Express then my position at my current company would be open and she could take my position. She then wouldn't listen to me when I told her I was no longer interested in the position and continued to forward my information on to the VP who was hiring for the position. The entire process was unprofessional and didn't make me want to work for a company whose recruiters were so unethical.

    No Offer
    Negative Experience
    Easy Interview
  8.  

    Customer Care Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online - interviewed at American Express in August 2014.

    Interview Details

    Applied online and then did an assessments which are very relevant to the job.. Once you finish the assessment you will be contacted by a recruiter who will send you the information as to do a web interview. . They'll ask you competency based questions, in a "STAR" method. So, they're looking for a situation, that has a beginning, middle and end. Google "Star method" and this will help you out. It was easy.

    Interview Questions
    • Describe a time when you helped a customer and its outcome.   Answer Question
    No Offer
    Positive Experience
    Average Interview
  9.  

    Marketing Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Went through a series of phone screenings and then came in for an in person interview. I met with three different people and had three separate 30 minute interviews with each of them.

    Interview Questions
    No Offer
  10.  

    Software Engineering Interview

    Anonymous Interview Candidate  in  Tempe, AZ
    Anonymous Interview Candidate in Tempe, AZ
    Application Details

    I applied through college or university. The process took 2 days - interviewed at American Express in March 2014.

    Interview Details

    Applied on the website after visiting their booth at my university's career fair, and I was invited to an interview on campus the following week. The interview consisted of two separate 45-minute sessions, each with one person asking behavioral questions, and both were relatively friendly and engaging. I was later invited to their "super day" for a second round of interviews, which narrowed down to about 20 students. This included a tour around their campus and again two separate interview sessions. One of the interviewers also included his own technical questions not on the packet they were given, while the other stuck to the standard behavioral questions, some of which were repeats of the questions from the first round.

    Interview Questions
    No Offer
    Neutral Experience
    Average Interview
  11.  

    Technology Solutions Manager Interview

    Anonymous Interview Candidate  in  Remote, OR
    Anonymous Interview Candidate in Remote, OR
    Application Details

    I applied through an employee referral. The process took 3 months - interviewed at American Express in May 2014.

    Interview Details

    The hiring process started out just fine... the hiring manager called for a phone interview. Then I got another interview with the hiring manager where I had to do a presentation. I finally got a face to face with a Director. Everything was going fine and the hiring manager screwed up the process at the end. HR even called me to talk about salary. I interviewed in May and just got an email 3 months later that I didn't get the job. I found out that the hiring manager was trying to push through someone she knew. You truly have to know someone at the top to get a job there. What a waste of my time and energy.

    Interview Questions
    • There were no difficult questions. The hiring manager wasn't real bright. My questions were more difficult than the hiring manager's.   Answer Question
    No Offer
    Neutral Experience
    Easy Interview

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