American Express

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American Express Interview Questions

Updated Dec 15, 2014
Updated Dec 15, 2014
235 Interview Reviews

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  1. 1 person found this helpful  

    Operations Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at American Express.

    Interview Details

    A recruiter reached out saying that this was a good fit. There was the standard 30-minute chat about the position. He sent a link to fill out their online application, which the manager reviews and supposedly reaches back. After that point, the recruiter fell off the face of the earth with no word from them for two months, despite emailing the recruiter after a month. I finally got a dreaded email when I already forgot that I even applied. Overall, very unprofessional and disorganized.

    Interview Questions
    No Offer
  2.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at American Express in December 2014.

    Interview Details

    It was so much fun and modern. They used Hireview. It was so cool. Its just in your own home with your pc. You get to practice a lot. I hope they hire me.

    Interview Questions
    • What difficult task did u do and how u addressed them?   Answer Question
    No Offer
    Negative Experience
    Average Interview
  3.  

    Business Intelligence Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Express.

    Interview Details

    I submitted an application via the website and was contacted about a 10 days later by HR. We scheduled an interview and the HR person called me about 20 minutes late and said she had to reschedule. We managed to connect later that day, and she was very nice and professional. We had a detailed discussion about my background, skills, etc. She advised she would speak with the hiring manager and get back to me. A couple of days later, HR reached out to schedule a meeting with the hiring manager. He and I spoke for about 45 but he barely asked me any questions. He spoke in depth about the role, the company, and his background, and I was very interested. I was waiting for him to ask me something, anything, but he never did. I tried to interject my experience as it related where I could, but I never had the opportunity to really speak. A week later I was told I was not selected for another interview. I felt like perhaps I was just a number to fill a quota of interviewing X amount of candidates and I never really had a shot.

    Despite that, I still am interested in working here and hope I have another opportunity someday for a role that may be a better fit.

    Interview Questions
    • The most surprising question was the ones that weren't asked - I never was asked anything!   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
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  5. 2 people found this helpful  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Express in November 2014.

    Interview Details

    After submitting my application I first received an email with a request for a video interview. I did some research on google and the email had good instructions on how to conduct it. It feels weird because it's a serious of questions that are the same for everyone and your responses are video recorded. Make sure you dress like you are going in in person. After submitting that interview I received a10 minute call from a recruiter the next day. He set up an interview for me 3 days later that was about 45 minutes to an hour long. They asked about job history and verified dates of employment so have your resume handy, then she asked about 7 or 8 behavioral questions and wanted them answered using the STAR method. They don't say it before the interview but luckily I read this advice on here and I googled the STAR method and there was a wealth of information and some great youtube videos explaining it all. At the end of my interview with her she was very impressed and said she wanted to move me forward to the final process. An interview with the hiring manager. This interview was done about 3 days later and it is done over the internet via video chat ( similar to skyping). This interview lasted and hour and a half for me. He was very detailed wanted every little detail about the different situations, the actions you took and the results. He asked several behavioral questions and really dug in deep to find out how much you know and how much experience with customer service you have. It's important to research the company. I can't stress that enough. In your confirmation email they send you links to some youtube videos about Amex and also their Facebook and Twitter. Be SURE to have at least 3 questions to ask him at the end of the interview. I ended up not getting the offer I wanted so badly. I did allot of research and preparation for these interviews but I think because I had about a 6 year gap in my employment history because I had a special needs child, that he was hesitant on weather I could jump back in to such a face paced job. Even though I knew I could. But my advice is prepare really well because it's a great opportunity and next year I will try again!!!!

    Interview Questions
    • Name a time you made a mistake at work, what happened and what was the outcome.   View Answer
    • Name a time you went above and beyond for a customer.   View Answer
    • What was your last job and why did you leave.   View Answer
    • Name a time you had to solve a problem, you didn't know the answer to, without the help of a supervisor or coworker.   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  6. 1 person found this helpful  

    Team Leader Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online – interviewed at American Express.

    Interview Details

    Applied online and was contacted within 3 days. The interviewer was very professional and suggested a position that matched my experience and qualifications. I applied for the new position and a new interview was set up. Let's see how that goes.

    Interview Questions
    • How many direct reports I had in a previous job and what were my responsibilities   Answer Question
    No Offer
    Positive Experience
    Average Interview
  7.  

    Software Engineer Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Express.

    Interview Details

    I can't disclose the questions since I signed a contract but they will focus in your communication skills and confidence of your answer more than the technical aspect so prepare to be questioned about anything you answer, if you say this algorithm is better you need to support the reason with a lot of confidence, don't hesitate and don't use words like "I think", "perhaps", etc.

    It took them 3 weeks just to reply to the online application and another 2 weeks to schedule the phone interview

    Interview Questions
    • There were not difficult questions, I was hesitant and was not able to communicate clearly about an architecture concept   Answer Question
    No Offer
    Negative Experience
    Average Interview
  8.  

    Information Management Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university – interviewed at American Express.

    Interview Details

    Found the job posting on my college job post. Submitted my resume. Heard back within about two weeks. Had a 30-minute screening call with HR followed by a 30-minute phone interview with the hiring manager. Both calls went well. Was invited for a second round interview at the New York office. Had 7 interviews scheduled, ended up having five. Most went well. The said I would hear back in about two weeks. I emailed them after two weeks, they said one more week. I never heard back and they never responded to my emails after that.

    Interview Questions
    No Offer
  9.  

    Software Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university – interviewed at American Express.

    Interview Details

    Started at the career fair, Then had an on campus interview. This was half behavioral and half technical. After this you get moved onto a phone interview round. This round is also half behavioral and half technical, though the technical questions become more abstract. Overall, not too bad, the people that recruited me seemed to have freedom to move around in the company and to advance, so it seems that the company is structured nicely.

    Interview Questions
    • How would you go about setting up a mobile application to tell the user when he/she is in range of a food place he/she likes?   Answer Question
    No Offer
  10.  

    Risk Management Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university – interviewed at American Express.

    Interview Details

    Two 45 minute on campus interview, several behavior questions and cases questions, and introduction to the structure of the whole team. One week later received rejection. Interviewers were very friendly.

    Interview Questions
    • If expand our business into other country, what should be do?   Answer Question
    No Offer
  11.  

    Software Engineer Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 3 weeksinterviewed at American Express in October 2014.

    Interview Details

    Met with AMEX at a college career fair and had a great first impression. Everyone seemed really passionate and enthusiastic about the company. The process took about 2 weeks to get an interview from the career fair. People kept telling me that I would not need any technical skills for the job or interview and that they would teach me on the job.

    The interview was suicide for a person who hasn't taken high level math and Java courses. Asked me to write code, solve math problems, and problem solve for various situations. There were behavioral questions, but mostly technical. Interviewers were very friendly and encouraging and I heard back from the interview 9 days later.

    Interview Questions
    • Write the code for a program to find the maximum value and a value greater than or equal to the minimum value.   Answer Question
    No Offer
    Negative Experience
    Difficult Interview

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