American Express

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American Express Interview Questions

Updated Jan 20, 2015
Updated Jan 20, 2015
243 Interview Reviews

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Interview Experience

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  1. 1 person found this helpful  

    Home Based Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at American Express.

    Interview Details

    Applied 2 weeks before Christmas. Within a few days I received an email saying they wanted to do a virtual interview. They preferred you answer in STAR method. After doing interview which was mostly behavioral questions, I didn't get any feedback until 2nd week of January; they told me I didn't get the position.

    Interview Questions
    No Offer
    Neutral Experience
    Difficult Interview
  2.  

    Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter – interviewed at American Express.

    Interview Details

    I had applied for a different position. My resume was forwarded to the financial intelligence unit manager, by whom I was contacted directly. After a phone interview, I was asked to come in for a written assessment. I wish I was given a little more direction. I was told to be specific but s concise as possible. I gave more of a factual summary rather than a story-like narrative. For this reason, I was not offered the position.
    The decision making was quick, and they did inform me I was not selected.

    Interview Questions
    • I was given a case to read and analyze and asked to create a summary narrative.   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  3.  

    Corporate Finance Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 2+ monthsinterviewed at American Express in January 2015.

    Interview Details

    First interview consisted of two 45 minute interviews. The questions were mostly fit and situational but there were a few technical questions. The interviewers were different in the ways that they asked questions, but they were given a list of questions in advance to ask, and they made that pretty clear during the interview process. They are told to leave the last 10 minutes open to let us ask questions.

    Interview Questions
    No Offer
    Difficult Interview
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  5.  

    Travel Counselor Interview

    Anonymous Interview Candidate in Phoenix, AZ
    Anonymous Interview Candidate in Phoenix, AZ
    Application Details

    I applied online. The process took 2+ monthsinterviewed at American Express.

    Interview Details

    The process is so long! It started mid November and just now they sent me a general email saying I wasn't selected. I didn't hear back for almost 1 month. The interviewer talked mostly about himself and how great and amazing he was. They are also very unorganized. They sent me an email to say the second interview was a phone interview, then send another email to say it would be an in-office interview. All BS.

    Interview Questions
    • No difficult question. All of their questions are give me an example of when...   Answer Question
    No Offer
    Negative Experience
    Average Interview
  6.  

    Senior Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ monthsinterviewed at American Express.

    Interview Details

    Interview process was painful. It took four months to complete the process. Icing on the cake was the rejection call the day before Christmas. Totally class less.

    Interview Questions
    • Typical questions. Name a time when you saved an account, and so on...   Answer Question
    No Offer
    Negative Experience
    Average Interview
  7. 1 person found this helpful  

    Operations Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took 4+ weeksinterviewed at American Express.

    Interview Details

    A recruiter reached out saying that this was a good fit. There was the standard 30-minute chat about the position. He sent a link to fill out their online application, which the manager reviews and supposedly reaches back. After that point, the recruiter fell off the face of the earth with no word from them for two months, despite emailing the recruiter after a month. I finally got a dreaded email when I already forgot that I even applied. Overall, very unprofessional and disorganized.

    Interview Questions
    No Offer
  8.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at American Express in December 2014.

    Interview Details

    It was so much fun and modern. They used Hireview. It was so cool. Its just in your own home with your pc. You get to practice a lot. I hope they hire me.

    Interview Questions
    No Offer
    Negative Experience
    Average Interview
  9. 5 people found this helpful  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Express in November 2014.

    Interview Details

    After submitting my application I first received an email with a request for a video interview. I did some research on google and the email had good instructions on how to conduct it. It feels weird because it's a serious of questions that are the same for everyone and your responses are video recorded. Make sure you dress like you are going in in person. After submitting that interview I received a10 minute call from a recruiter the next day. He set up an interview for me 3 days later that was about 45 minutes to an hour long. They asked about job history and verified dates of employment so have your resume handy, then she asked about 7 or 8 behavioral questions and wanted them answered using the STAR method. They don't say it before the interview but luckily I read this advice on here and I googled the STAR method and there was a wealth of information and some great youtube videos explaining it all. At the end of my interview with her she was very impressed and said she wanted to move me forward to the final process. An interview with the hiring manager. This interview was done about 3 days later and it is done over the internet via video chat ( similar to skyping). This interview lasted and hour and a half for me. He was very detailed wanted every little detail about the different situations, the actions you took and the results. He asked several behavioral questions and really dug in deep to find out how much you know and how much experience with customer service you have. It's important to research the company. I can't stress that enough. In your confirmation email they send you links to some youtube videos about Amex and also their Facebook and Twitter. Be SURE to have at least 3 questions to ask him at the end of the interview. I ended up not getting the offer I wanted so badly. I did allot of research and preparation for these interviews but I think because I had about a 6 year gap in my employment history because I had a special needs child, that he was hesitant on weather I could jump back in to such a face paced job. Even though I knew I could. But my advice is prepare really well because it's a great opportunity and next year I will try again!!!!

    Interview Questions
    • Name a time you made a mistake at work, what happened and what was the outcome.   View Answer
    • Name a time you went above and beyond for a customer.   View Answer
    • What was your last job and why did you leave.   View Answer
    • Name a time you had to solve a problem, you didn't know the answer to, without the help of a supervisor or coworker.   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  10.  

    Business Intelligence Analyst Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Express.

    Interview Details

    I submitted an application via the website and was contacted about a 10 days later by HR. We scheduled an interview and the HR person called me about 20 minutes late and said she had to reschedule. We managed to connect later that day, and she was very nice and professional. We had a detailed discussion about my background, skills, etc. She advised she would speak with the hiring manager and get back to me. A couple of days later, HR reached out to schedule a meeting with the hiring manager. He and I spoke for about 45 but he barely asked me any questions. He spoke in depth about the role, the company, and his background, and I was very interested. I was waiting for him to ask me something, anything, but he never did. I tried to interject my experience as it related where I could, but I never had the opportunity to really speak. A week later I was told I was not selected for another interview. I felt like perhaps I was just a number to fill a quota of interviewing X amount of candidates and I never really had a shot.

    Despite that, I still am interested in working here and hope I have another opportunity someday for a role that may be a better fit.

    Interview Questions
    • The most surprising question was the ones that weren't asked - I never was asked anything!   Answer Question
    No Offer
    Neutral Experience
    Easy Interview
  11. 1 person found this helpful  

    Team Leader Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online – interviewed at American Express.

    Interview Details

    Applied online and was contacted within 3 days. The interviewer was very professional and suggested a position that matched my experience and qualifications. I applied for the new position and a new interview was set up. Let's see how that goes.

    Interview Questions
    • How many direct reports I had in a previous job and what were my responsibilities   Answer Question
    No Offer
    Positive Experience
    Average Interview

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