American Express Interview Questions & Reviews
Getting an Interview
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- Financial Analyst (25)
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- Human Resources Manager (3)
- Credit Analyst (3)
Architect Interview (Positive Experience; Difficult Interview)
I applied through other source and the process took 3 weeks - interviewed at American Express.
Interview Details – 5 Levels of interviews and a lengthy process
HR tech screening with some fixed set of questions
Technical interview with a Peer Architect in depth diving into technical
Cognitive Problem Solving with a Director of Architecture asked to solve couple of production issues and propose a better design
Behavioral and Resume review with hiring Director primarily focusing on why you made certain design and tech choices in your past projects
Leadership with Vice President focusing on your leadership ability
Interview Question – How many cards Amex issues per year in US? View Answer
Negotiation Details – They just offer and you either accept or walk away. Only little room for negotiation
Fraud Analyst Interview (Positive Experience; Average Interview)
I applied online and interviewed at American Express.
Interview Details – Round one was a thirty minute HR telephonic screening interview. Round two was a four hour written test consisting of a test case scenario. Round three was a round robin interview with five managers each asking five questions.
Interview Question – Behavior-based interview questions. Nothing that would throw you for a loop if you complete a self-assessment on your own beforehand. Answer Question
Negotiation Details – There was no negotiation available.
Customer Care Professional Interview (Neutral Experience; Average Interview)
I applied online and the process took 1 week - interviewed at American Express in July 2014.
Interview Details – First, you'll apply online. Applying online is a vigorous process in my opinion, you're doing assessments which are very relevant to the job that give you an idea of what it's like to work in a Call Center environment. Then, you'll have an assessment that is more math and logical (if that's the word to describe it - this is my least favorite). Once you finish the assessment you will be contacted by a recruiter who will do a phone interview. They'll ask you competency based questions, in a "STAR" method. So, they're looking for a situation, that has a beginning, middle and end. Helpful hint: Explain the customers emotions and the outcome of the situation. If all is well, you'll be scheduled for an in-person interview. The questions will be very similar, "Tell me about a time ..." They want to know how you handle yourself in customer service.
Interview Question – Tell me how new releases or procedures in your current position made it difficult to do your job? Answer Question
Negotiation Details – There was no negotiation. American Express pays way better than their competitors.
Manager - Risk Management Interview (Neutral Experience)
I applied through college or university and interviewed at American Express.
Interview Details – I went through the campus recruitment process. Had two case interviews. One is about the credit card profitability. The other is about the direct mail campaign efficiency. The interview questions are not too difficult and both of the interveiwers are nice. I only went through one round.
Negotiation Details – No negotiation
Customer Service Trainer Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 1 week - interviewed at American Express in August 2010.
Interview Details – It was over the phone very professional. They call you and have an over phone interview. Then you interview with a director. If they like you they will let you know after interview with director.
Interview Question – I don't remember the exact question asked prepare par situations. Answer Question
Team Leader Interview (Positive Experience; Difficult Interview)
I applied online and the process took 4 weeks - interviewed at American Express in August 2010.
Interview Details – The hiring process was very detailed and very lengthy, First I interviewed over the phone, then I was went into the city and went thru a process of interviewing with a manager. Once that was completed I flew to another city and interviewed with a director. I was then called with an offer by another person. Very difficult process
Interview Question – How do you motivate an employee who has applied for the Team Leader position 2 times and has been declined? This employee will report to you? Answer Question
Very Easy Interview
Customer Care Professional Tier II Interview (Positive Experience; Very Easy Interview)
I applied online and the process took 2 weeks - interviewed at American Express.
Interview Details – The interview process went very smoothly. I applied online and received an email to complete online testing. After testing, I received a call the next day to set up a phone interview. The phone interview was scheduled for later on that day. After the phone interview, I was invited to come to the office for an in person interview the next week. The in person interview was with one person. She told me about the position and reviewed my resume. She asked me five competency based questions and asked if I had any questions for her. She advised that I would here something either way by the end of the week. At 4:45pm on Friday of that week, I received a call offering me the position.
Interview Question – One of the questions that I was asked was about how my actions contributed to change within an organization. Answer Question
Negotiation Details – There was really no room to negotiate. You basically have to accept what they offer or take the chance of having the offer withdrawn. I was very satisfied with the offer extended to me.
Customer Service - Inbound Phone Interview (Positive Experience; Average Interview)
I applied online and interviewed at American Express.
Interview Details – After applying on-line it took about a week to hear back with a phone interview. Quick interview, standard questions, and if you pass that stage you go in for a panel of interviews and a computer based test.
Interview Question – What do you least like about working in a call center? View Answer
Negotiation Details – No negotiation for entry level.
Consultant/Platform Development Interview (Neutral Experience)
I applied through a recruiter and interviewed at American Express.
Interview Details – Phone, 2 face to face interviews. Tough interviews. People are digging deeper in to your skills set and experience. Hiring manager takes the call. The process took no more than a week. Decision was made within 24 hrs of the interview.
Interview Question – Process related question. Answer Question
Senior Manager Interview (Neutral Experience; Average Interview)
I applied through an employee referral and the process took 6+ weeks - interviewed at American Express in March 2011.
Interview Details – The process was long and involved. 5 interviews total: HR screening, hiring manager interview, interview by one of hiring manager's direct reports, interview with a subordinate, and a final HR screening. All were behavioral questions. I was not presented with a case and did not have to show any analytical skills.
Interview Question – How do you get a senior leader to buy into your idea when they display resistance initially? Answer Question
Negotiation Details – Hiring leaders was not willing to negotiate salary
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