American Express HOME BASED SERVICE - Customer Care Professional Interview Questions & Reviews
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HOME BASED SERVICE - Customer Care Professional Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 days - interviewed at American Express in April 2014.
Interview Details – Spent about six hours on what was supposed to be an hour process. Lots of random questions online, for a customer service position a phone interview would have been more appropriate.
Interview Question – The scenarios where you are given a difficult customer to deal with. View Answer
HOME BASED SERVICE - Customer Care Professional Interview (Negative Experience; Difficult Interview)
I applied through other source and the process took 1+ week - interviewed at American Express in June 2014.
Interview Details – The application is pretty simple as well as the assessment. Although the assessment can be a little bit intimidating. Once you have taken it, they don't tell you right away if you failed it. either you get an email the next day that you were not considered for the position, or you will receive a email/call to set up a possible interview.
Interview Question – one of the most difficult questions asked, or at least so I thought was, "tell me a time when you have a difficult manager and what you did"? Really, I was prepared for all types of types of question even practiced the Star method of answering and I choked. View Answer
HOME BASED SERVICE - Customer Care Professional Interview (Positive Experience; Difficult Interview)
I applied online and the process took 3 weeks - interviewed at American Express in February 2013.
Interview Details – Apply online. If chosen, later take an online assessment (common sense, customer service scenarios plus a test on language skills, math skills. Sort of like a high school mini state test. Later, if chosen, you have a phone interview. If chosen again, you'll THE main interview, by phone.
Interview Question – The entire process from applying online to hiring took several weeks (2-3). Most difficult questions are ones where you describe a SPECIFIC scenario, how you handled it, and detailed you exact though process, and final outcome, and if your objectives were met. This "style" of interviewing was used in several questions. Answer Question
Negotiation Details – This company is VERY tough to get into... hiring process was grueling (husband applied, did not get in, and he has more experience than I do). They will give you tips in the first interview for the second, MAIN interview. Listen, use the tips, and practice/review! I did not stay with the company... three grueling months of training (including on-the-job training) and I did not meet my numbers. I'm super bright and enthusiastic and have excellent communication and customer service skills; still, it was very hard, and I decided to opt out before being fired and went with another company. GREAT BENEFITS AND BONUS!! Can't say that ENOUGH; was just difficult (I do not like sales, or telling people I could not wave their fees... and later get a bad survey from them). But if you can hack it, GO FOR IT!
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