American Express HOME BASED SERVICE - Customer Care Professional Interview Questions

Updated Sep 12, 2014
Updated Sep 12, 2014
4 Interview Reviews

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2 people found this helpful  

HOME BASED SERVICE - Customer Care Professional Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

The process took a dayinterviewed at American Express.

Interview Details

I applied online. I got a response the next day that they weren't interested. Likely based on the fact this would have been my first at home customer servicing positions.

Interview Questions
  • You will need to explain an instance where you have worked in a similar capacity.   View Answer
No Offer
Neutral Experience
Average Interview

Other Interview Reviews for American Express

  1.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate in Ocean Springs, MS
    Anonymous Interview Candidate in Ocean Springs, MS
    Application Details

    I applied online. The process took 3 weeksinterviewed at American Express in September 2014.

    Interview Details

    I filled out the application on the American Express Careers website and attached my resume. From that I was contacted for an interview. The interview was done as a recorded interview with the video camera being utilized. I do feel that the recorded interview process was a bit awkward and impersonal. I would have preferred to have spoken with a "real" person. It felt a bit like making one of those dating site videos instead of a job interview. And with no interaction with another person, I don't feel it gave your true abilities a chance to shine through.

    Interview Questions
    • All of the questions were pretty standard and straightforward interview questions.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  2.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate in Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied through other source. The process took 1+ weekinterviewed at American Express in June 2014.

    Interview Details

    The application is pretty simple as well as the assessment. Although the assessment can be a little bit intimidating. Once you have taken it, they don't tell you right away if you failed it. either you get an email the next day that you were not considered for the position, or you will receive a email/call to set up a possible interview.

    Interview Questions
    • one of the most difficult questions asked, or at least so I thought was, "tell me a time when you have a difficult manager and what you did"? Really, I was prepared for all types of types of question even practiced the Star method of answering and I choked.   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  3. 12 people found this helpful  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Anonymous Interview Candidate in Saint Louis, MO
    Application Details

    I applied online. The process took 3 weeksinterviewed at American Express in February 2013.

    Interview Details

    Apply online. If chosen, later take an online assessment (common sense, customer service scenarios plus a test on language skills, math skills. Sort of like a high school mini state test. Later, if chosen, you have a phone interview. If chosen again, you'll THE main interview, by phone.

    Interview Questions
    • The entire process from applying online to hiring took several weeks (2-3). Most difficult questions are ones where you describe a SPECIFIC scenario, how you handled it, and detailed you exact though process, and final outcome, and if your objectives were met. This "style" of interviewing was used in several questions.   Answer Question
    Negotiation Details
    This company is VERY tough to get into... hiring process was grueling (husband applied, did not get in, and he has more experience than I do). They will give you tips in the first interview for the second, MAIN interview. Listen, use the tips, and practice/review! I did not stay with the company... three grueling months of training (including on-the-job training) and I did not meet my numbers. I'm super bright and enthusiastic and have excellent communication and customer service skills; still, it was very hard, and I decided to opt out before being fired and went with another company. GREAT BENEFITS AND BONUS!! Can't say that ENOUGH; was just difficult (I do not like sales, or telling people I could not wave their fees... and later get a bad survey from them). But if you can hack it, GO FOR IT!
    Accepted Offer
    Positive Experience
    Difficult Interview

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