American Express HOME BASED SERVICE - Customer Care Professional Interview Questions

Updated Apr 1, 2015
Updated Apr 1, 2015
10 Interview Reviews

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HOME BASED SERVICE - Customer Care Professional Interview

No Offer
Neutral Experience
Difficult Interview
No Offer
Neutral Experience
Difficult Interview

Application

I applied online. The process took 2 weeksinterviewed at American Express.

Interview

The interview was purely via webcam, so unless you're used to communicating that way, it can be a bit awkward. They give you ample time to get used to the website and process before continuing, however. You record your answers to questions in which they present to you, which they review later.

Interview Questions

Other Interview Reviews for American Express

  1.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at American Express in March 2015.

    Interview

    First part was a Webcam interview in which you answer questions that are provided for you and you have a minute of prep time then record your answer. No redo's. Second part was a love interview with someone from American Express And they asked questions as you answered they took notes

    Interview Questions

    • Would you go back to your previous employer?   Answer Question
    • Describe a time you went above and beyond for a customer?   Answer Question
    • There are many different people with different backgrounds and outlooks can you name a time that this interfered with any of your previous jobs?   Answer Question
  2.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at American Express in March 2015.

    Interview

    Applied through FlexJobs on a Monday and heard back by email on Tuesday. I was asked to schedule an On-Demand interview which I completed on Wednesday . I was then contacted on Friday and asked to schedule a live interview with the preliminary hiring team for the following Monday. After that I was contacted on Tuesday with the news that I had made it to the next step. I scheduled the next interview on that Wednesday with the senior hiring manager. I was offered the Job on Friday. So the interview process took less than 10 days. The background check and Drug test were completed the following week.

    Interview Questions

  3.  

    HOME BASED SERVICE - Customer Care Professional Interview

    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a dayinterviewed at American Express in December 2014.

    Interview

    It was so much fun and modern. They used Hireview. It was so cool. Its just in your own home with your pc. You get to practice a lot. I hope they hire me.

    Interview Questions

    • What difficult task did u do and how u addressed them?   2 Answers
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  5. Helpful (7)  

    HOME BASED SERVICE - Customer Care Professional Interview

    No Offer
    Positive Experience
    Difficult Interview
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at American Express (Seattle, WA) in November 2014.

    Interview

    After submitting my application I first received an email with a request for a video interview. I did some research on google and the email had good instructions on how to conduct it. It feels weird because it's a serious of questions that are the same for everyone and your responses are video recorded. Make sure you dress like you are going in in person. After submitting that interview I received a10 minute call from a recruiter the next day. He set up an interview for me 3 days later that was about 45 minutes to an hour long. They asked about job history and verified dates of employment so have your resume handy, then she asked about 7 or 8 behavioral questions and wanted them answered using the STAR method. They don't say it before the interview but luckily I read this advice on here and I googled the STAR method and there was a wealth of information and some great youtube videos explaining it all. At the end of my interview with her she was very impressed and said she wanted to move me forward to the final process. An interview with the hiring manager. This interview was done about 3 days later and it is done over the internet via video chat ( similar to skyping). This interview lasted and hour and a half for me. He was very detailed wanted every little detail about the different situations, the actions you took and the results. He asked several behavioral questions and really dug in deep to find out how much you know and how much experience with customer service you have. It's important to research the company. I can't stress that enough. In your confirmation email they send you links to some youtube videos about Amex and also their Facebook and Twitter. Be SURE to have at least 3 questions to ask him at the end of the interview. I ended up not getting the offer I wanted so badly. I did allot of research and preparation for these interviews but I think because I had about a 6 year gap in my employment history because I had a special needs child, that he was hesitant on weather I could jump back in to such a face paced job. Even though I knew I could. But my advice is prepare really well because it's a great opportunity and next year I will try again!!!!

    Interview Questions

    • Name a time you made a mistake at work, what happened and what was the outcome.   1 Answer
    • Name a time you went above and beyond for a customer.   1 Answer
    • What was your last job and why did you leave.   1 Answer
    • Name a time you had to solve a problem, you didn't know the answer to, without the help of a supervisor or coworker.   1 Answer
  6. Helpful (4)  

    HOME BASED SERVICE - Customer Care Professional Interview

    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took a dayinterviewed at American Express.

    Interview

    I applied online. I got a response the next day that they weren't interested. Likely based on the fact this would have been my first at home customer servicing positions.

    Interview Questions

    • You will need to explain an instance where you have worked in a similar capacity.   1 Answer
  7. Helpful (1)  

    HOME BASED SERVICE - Customer Care Professional Interview

    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at American Express (Ocean Springs, MS) in September 2014.

    Interview

    I filled out the application on the American Express Careers website and attached my resume. From that I was contacted for an interview. The interview was done as a recorded interview with the video camera being utilized. I do feel that the recorded interview process was a bit awkward and impersonal. I would have preferred to have spoken with a "real" person. It felt a bit like making one of those dating site videos instead of a job interview. And with no interaction with another person, I don't feel it gave your true abilities a chance to shine through.

    Interview Questions

    • All of the questions were pretty standard and straightforward interview questions.   1 Answer
  8. Helpful (1)  

    HOME BASED SERVICE - Customer Care Professional Interview

    No Offer
    Negative Experience
    Difficult Interview
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through other source. The process took 1+ weekinterviewed at American Express (Orlando, FL) in June 2014.

    Interview

    The application is pretty simple as well as the assessment. Although the assessment can be a little bit intimidating. Once you have taken it, they don't tell you right away if you failed it. either you get an email the next day that you were not considered for the position, or you will receive a email/call to set up a possible interview.

    Interview Questions

    • one of the most difficult questions asked, or at least so I thought was, "tell me a time when you have a difficult manager and what you did"? Really, I was prepared for all types of types of question even practiced the Star method of answering and I choked.   1 Answer
  9. Helpful (19)  

    HOME BASED SERVICE - Customer Care Professional Interview

    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at American Express (Saint Louis, MO) in February 2013.

    Interview

    Apply online. If chosen, later take an online assessment (common sense, customer service scenarios plus a test on language skills, math skills. Sort of like a high school mini state test. Later, if chosen, you have a phone interview. If chosen again, you'll THE main interview, by phone.

    Interview Questions

    • The entire process from applying online to hiring took several weeks (2-3). Most difficult questions are ones where you describe a SPECIFIC scenario, how you handled it, and detailed you exact though process, and final outcome, and if your objectives were met. This "style" of interviewing was used in several questions.   Answer Question

    Negotiation

    This company is VERY tough to get into... hiring process was grueling (husband applied, did not get in, and he has more experience than I do). They will give you tips in the first interview for the second, MAIN interview. Listen, use the tips, and practice/review! I did not stay with the company... three grueling months of training (including on-the-job training) and I did not meet my numbers. I'm super bright and enthusiastic and have excellent communication and customer service skills; still, it was very hard, and I decided to opt out before being fired and went with another company. GREAT BENEFITS AND BONUS!! Can't say that ENOUGH; was just difficult (I do not like sales, or telling people I could not wave their fees... and later get a bad survey from them). But if you can hack it, GO FOR IT!

  10.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at American Express (Phoenix, AZ) in March 2013.

    Interview

    First with a HR Rep then with a manager. The questions from the manager was in the Targeted style.
    for example they want you to give an instance of when you had to take care of a customer. The interviewer was very patient and friendly. I was told to relax and take my time. I never felt rushed at all.

    Interview Questions

    • Tell me about a time when you had to deal with a difficult customer?   Answer Question

    Negotiation

    none

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