American Express

  www.americanexpress.com
  www.americanexpress.com

American Express HOME BASED SERVICE - Customer Care Professional Interview Questions

Updated Dec 10, 2014
Updated Dec 10, 2014
6 Interview Reviews

Interview Experience

Interview Experience

33%
33%
33%

Getting an Interview

Getting an Interview

85%
15%

Interview Difficulty

3.5
Average

Interview Difficulty

Hard

Average

Easy

6 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

HOME BASED SERVICE - Customer Care Professional Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied online. The process took a dayinterviewed at American Express in December 2014.

Interview Details

It was so much fun and modern. They used Hireview. It was so cool. Its just in your own home with your pc. You get to practice a lot. I hope they hire me.

Interview Questions
  • What difficult task did u do and how u addressed them?   Answer Question
No Offer
Negative Experience
Average Interview

Other Interview Reviews for American Express

  1. 2 people found this helpful  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate in Seattle, WA
    Anonymous Interview Candidate in Seattle, WA
    Application Details

    I applied online. The process took 2 weeksinterviewed at American Express in November 2014.

    Interview Details

    After submitting my application I first received an email with a request for a video interview. I did some research on google and the email had good instructions on how to conduct it. It feels weird because it's a serious of questions that are the same for everyone and your responses are video recorded. Make sure you dress like you are going in in person. After submitting that interview I received a10 minute call from a recruiter the next day. He set up an interview for me 3 days later that was about 45 minutes to an hour long. They asked about job history and verified dates of employment so have your resume handy, then she asked about 7 or 8 behavioral questions and wanted them answered using the STAR method. They don't say it before the interview but luckily I read this advice on here and I googled the STAR method and there was a wealth of information and some great youtube videos explaining it all. At the end of my interview with her she was very impressed and said she wanted to move me forward to the final process. An interview with the hiring manager. This interview was done about 3 days later and it is done over the internet via video chat ( similar to skyping). This interview lasted and hour and a half for me. He was very detailed wanted every little detail about the different situations, the actions you took and the results. He asked several behavioral questions and really dug in deep to find out how much you know and how much experience with customer service you have. It's important to research the company. I can't stress that enough. In your confirmation email they send you links to some youtube videos about Amex and also their Facebook and Twitter. Be SURE to have at least 3 questions to ask him at the end of the interview. I ended up not getting the offer I wanted so badly. I did allot of research and preparation for these interviews but I think because I had about a 6 year gap in my employment history because I had a special needs child, that he was hesitant on weather I could jump back in to such a face paced job. Even though I knew I could. But my advice is prepare really well because it's a great opportunity and next year I will try again!!!!

    Interview Questions
    • Name a time you made a mistake at work, what happened and what was the outcome.   View Answer
    • Name a time you went above and beyond for a customer.   View Answer
    • What was your last job and why did you leave.   View Answer
    • Name a time you had to solve a problem, you didn't know the answer to, without the help of a supervisor or coworker.   View Answer
    No Offer
    Positive Experience
    Difficult Interview
  2. 4 people found this helpful  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a dayinterviewed at American Express.

    Interview Details

    I applied online. I got a response the next day that they weren't interested. Likely based on the fact this would have been my first at home customer servicing positions.

    Interview Questions
    • You will need to explain an instance where you have worked in a similar capacity.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  3. 1 person found this helpful  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate in Ocean Springs, MS
    Anonymous Interview Candidate in Ocean Springs, MS
    Application Details

    I applied online. The process took 3 weeksinterviewed at American Express in September 2014.

    Interview Details

    I filled out the application on the American Express Careers website and attached my resume. From that I was contacted for an interview. The interview was done as a recorded interview with the video camera being utilized. I do feel that the recorded interview process was a bit awkward and impersonal. I would have preferred to have spoken with a "real" person. It felt a bit like making one of those dating site videos instead of a job interview. And with no interaction with another person, I don't feel it gave your true abilities a chance to shine through.

    Interview Questions
    • All of the questions were pretty standard and straightforward interview questions.   View Answer
    No Offer
    Neutral Experience
    Average Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. 1 person found this helpful  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate in Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied through other source. The process took 1+ weekinterviewed at American Express in June 2014.

    Interview Details

    The application is pretty simple as well as the assessment. Although the assessment can be a little bit intimidating. Once you have taken it, they don't tell you right away if you failed it. either you get an email the next day that you were not considered for the position, or you will receive a email/call to set up a possible interview.

    Interview Questions
    • one of the most difficult questions asked, or at least so I thought was, "tell me a time when you have a difficult manager and what you did"? Really, I was prepared for all types of types of question even practiced the Star method of answering and I choked.   View Answer
    No Offer
    Negative Experience
    Difficult Interview
  6. 16 people found this helpful  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate in Saint Louis, MO
    Anonymous Interview Candidate in Saint Louis, MO
    Application Details

    I applied online. The process took 3 weeksinterviewed at American Express in February 2013.

    Interview Details

    Apply online. If chosen, later take an online assessment (common sense, customer service scenarios plus a test on language skills, math skills. Sort of like a high school mini state test. Later, if chosen, you have a phone interview. If chosen again, you'll THE main interview, by phone.

    Interview Questions
    • The entire process from applying online to hiring took several weeks (2-3). Most difficult questions are ones where you describe a SPECIFIC scenario, how you handled it, and detailed you exact though process, and final outcome, and if your objectives were met. This "style" of interviewing was used in several questions.   Answer Question
    Negotiation Details
    This company is VERY tough to get into... hiring process was grueling (husband applied, did not get in, and he has more experience than I do). They will give you tips in the first interview for the second, MAIN interview. Listen, use the tips, and practice/review! I did not stay with the company... three grueling months of training (including on-the-job training) and I did not meet my numbers. I'm super bright and enthusiastic and have excellent communication and customer service skills; still, it was very hard, and I decided to opt out before being fired and went with another company. GREAT BENEFITS AND BONUS!! Can't say that ENOUGH; was just difficult (I do not like sales, or telling people I could not wave their fees... and later get a bad survey from them). But if you can hack it, GO FOR IT!
    Accepted Offer
    Positive Experience
    Difficult Interview

Work at American Express? Share Your Experiences

American Express

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.