American Express HOME BASED SERVICE - Customer Care Professional Interview Questions

Updated Jun 29, 2015
14 Interview Reviews

Interview Experience

Interview Experience

50%
21%
28%

Getting an Interview

Getting an Interview

91%
8%

Interview Difficulty

3.4
Average

Interview Difficulty

Hard

Average

Easy

14 Candidate Interview Reviews Back to all Interviews

Sort: Popular Date Difficulty

Helpful (2)  

HOME BASED SERVICE - Customer Care Professional Interview

Anonymous Interview Candidate in Miami, FL
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 daysinterviewed at American Express (Miami, FL) in June 2015.

Interview

I applied online on June 23, 2015 and got an email the very next day stating that I got an interview. The interview was a digital interview through hire vue, it's a new convienient way to conduct interviews in a timely manner. It does require a webcam and took about 30 minutes to complete. I was able to practice a few interview questions prior to recording my actual interview.

Interview Questions

  • Explain why your background and experience would be a good fit for this job?   Answer Question
  • Describe a time you received recognition for an achievement.   Answer Question
  • What do you like about customer service? How do you feel American Express can help you reach your goals?   Answer Question

Negotiation

Still waiting on response from interview.

Other Interview Reviews for American Express

  1.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate in Atlanta, GA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 daysinterviewed at American Express (Atlanta, GA) in June 2015.

    Interview

    I applied online on a weekend day, Saturday and received a confirmation email the same day. I received an email on Monday to say I had an interview but virtually. After answering STAR questions I was then contacted to schedule a phone interview. Waiting to complete the second interview.

    Interview Questions

  2. Helpful (2)  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at American Express.

    Interview

    The interview was purely via webcam, so unless you're used to communicating that way, it can be a bit awkward. They give you ample time to get used to the website and process before continuing, however. You record your answers to questions in which they present to you, which they review later.

    Interview Questions

  3. Helpful (3)  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at American Express in March 2015.

    Interview

    Applied through FlexJobs on a Monday and heard back by email on Tuesday. I was asked to schedule an On-Demand interview which I completed on Wednesday . I was then contacted on Friday and asked to schedule a live interview with the preliminary hiring team for the following Monday. After that I was contacted on Tuesday with the news that I had made it to the next step. I scheduled the next interview on that Wednesday with the senior hiring manager. I was offered the Job on Friday. So the interview process took less than 10 days. The background check and Drug test were completed the following week.

    Interview Questions

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5. Helpful (2)  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at American Express in March 2015.

    Interview

    First part was a Webcam interview in which you answer questions that are provided for you and you have a minute of prep time then record your answer. No redo's. Second part was a love interview with someone from American Express And they asked questions as you answered they took notes

    Interview Questions

    • Would you go back to your previous employer?   Answer Question
    • Describe a time you went above and beyond for a customer?   Answer Question
    • There are many different people with different backgrounds and outlooks can you name a time that this interfered with any of your previous jobs?   Answer Question
  6.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Employee in New York, NY
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at American Express (New York, NY) in March 2015.

    Interview

    I sent in online application. After 2 weeks I was sent an email for Web Cam interview. This was a bit uncomfortable for me but quickly got used to it. After interview was done and sent in I waited another 3 weeks. I finally saw email to say I was not chosen for job. They take a very long time to get back to you.

    Interview Questions

  7. Helpful (12)  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Employee in Seattle, WA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at American Express (Seattle, WA) in November 2014.

    Interview

    After submitting my application I first received an email with a request for a video interview. I did some research on google and the email had good instructions on how to conduct it. It feels weird because it's a serious of questions that are the same for everyone and your responses are video recorded. Make sure you dress like you are going in in person. After submitting that interview I received a10 minute call from a recruiter the next day. He set up an interview for me 3 days later that was about 45 minutes to an hour long. They asked about job history and verified dates of employment so have your resume handy, then she asked about 7 or 8 behavioral questions and wanted them answered using the STAR method. They don't say it before the interview but luckily I read this advice on here and I googled the STAR method and there was a wealth of information and some great youtube videos explaining it all. At the end of my interview with her she was very impressed and said she wanted to move me forward to the final process. An interview with the hiring manager. This interview was done about 3 days later and it is done over the internet via video chat ( similar to skyping). This interview lasted and hour and a half for me. He was very detailed wanted every little detail about the different situations, the actions you took and the results. He asked several behavioral questions and really dug in deep to find out how much you know and how much experience with customer service you have. It's important to research the company. I can't stress that enough. In your confirmation email they send you links to some youtube videos about Amex and also their Facebook and Twitter. Be SURE to have at least 3 questions to ask him at the end of the interview. I ended up not getting the offer I wanted so badly. I did allot of research and preparation for these interviews but I think because I had about a 6 year gap in my employment history because I had a special needs child, that he was hesitant on weather I could jump back in to such a face paced job. Even though I knew I could. But my advice is prepare really well because it's a great opportunity and next year I will try again!!!!

    Interview Questions

    • Name a time you made a mistake at work, what happened and what was the outcome.   1 Answer
    • Name a time you went above and beyond for a customer.   1 Answer
    • What was your last job and why did you leave.   1 Answer
    • Name a time you had to solve a problem, you didn't know the answer to, without the help of a supervisor or coworker.   1 Answer
  8.  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Employee
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 1 dayinterviewed at American Express in December 2014.

    Interview

    It was so much fun and modern. They used Hireview. It was so cool. Its just in your own home with your pc. You get to practice a lot. I hope they hire me.

    Interview Questions

    • What difficult task did u do and how u addressed them?   2 Answers
  9. Helpful (4)  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 1 dayinterviewed at American Express.

    Interview

    I applied online. I got a response the next day that they weren't interested. Likely based on the fact this would have been my first at home customer servicing positions.

    Interview Questions

    • You will need to explain an instance where you have worked in a similar capacity.   1 Answer
  10. Helpful (1)  

    HOME BASED SERVICE - Customer Care Professional Interview

    Anonymous Employee in Ocean Springs, MS
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at American Express (Ocean Springs, MS) in September 2014.

    Interview

    I filled out the application on the American Express Careers website and attached my resume. From that I was contacted for an interview. The interview was done as a recorded interview with the video camera being utilized. I do feel that the recorded interview process was a bit awkward and impersonal. I would have preferred to have spoken with a "real" person. It felt a bit like making one of those dating site videos instead of a job interview. And with no interaction with another person, I don't feel it gave your true abilities a chance to shine through.

    Interview Questions

    • All of the questions were pretty standard and straightforward interview questions.   1 Answer

Work at American Express? Share Your Experiences

American Express

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.