I applied online and the process took 1+ week - interviewed at American Express in May 2009.
Interview Details – Initial contacts come from HR, with their initial screening. These contacts don't always have a good sense of job duties, so its good to focus on the generic "I meet requirements" piece first, then try to impress afterwards if possible.
Hiring manager will likely reach out to a handful of individuals afterwards, interviews are usually scheduled to happen with not only the hiring leader, but with also people on the team and/or colleagues the position will interact with.
The interview process is largely left up to the hiring managers' discretion at the Manager/Director/VP levels. Lower level positions (analysts, customer service) are likely to have more structured interview processes.
Pay close attention to the questions, as these are usually created by the interviewer themselves, and will key you in to what they are looking for and what they value in an employee.
Interview Question – None. All pretty much standard. View Answer
Negotiation Details – Very leader-specific. Few if any details to help with generic classification. Every hiring leader has their own style & distinctions. Be empathetic & try to get a good sense of your interviewer!
What will you do #foraliving? Welcome to American Express. Here we encourage everyone who works with us to do what they love with pride, share their innovations, and realize their full potential by helping other people… — Full Overview
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