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American Public University System Interview Questions & Reviews

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Easy Interview

IT Helpdesk Manager Interview

IT Helpdesk Manager
Charles Town, WV

I applied online and the process took 2 months - interviewed at American Public University System in October 2012.

Interview Details – phone interview, followed by 3 on site interviews. Wasted almost a week's vacation time on this place, they were very disorganized. Hiring manager seemed to be a total micro manager, not letting any of her subordinates make any hiring decisions. High turnover in the IT group as well. My experience was similar to the other comment seen here, except for the fact that the person I started the interview process with quit after only 2 months on the job. What does that tell you about the management here?

Interview Question – never had any real technical interview questions, very general   Answer Question

2 people found this helpful

No Offer

Negative Experience

Average Interview

Associate Vice President - IT Interview

Associate Vice President - IT
Charles Town, WV

I applied online and the process took 2+ months - interviewed at American Public University System in May 2012.

Interview Details – The interview process started out rather standard. Very generic emails generated out of recruiting system to setup a time for phone interview. Had interview, very easy back and forth conversation discussed my background, told me about the position, etc. 2 days later got another generic email from recruiting system to schedule an in-person interview. After providing dates and times, received an invitation for an in-person interview scheduled for an hour. The day of the interview I met with the CIO first, then the hiring manager. I was there for over 3 hours which was fine, but unexpected. I was told after that interview that they should have a decision made within a week. I followed up with recruiting, and a few days later got an email from an HR person saying that they're going to send me an email to provide names for an automated recruiting system.Provided the information and within 2 days had all my references provide feedback. Nothing heard for about 2 weeks then got an email that they wanted me to meet with 3 senior staff and 3 staff that would report to me. The interview with the most senior person was very interesting - she walked through my resume from college, through every job. Feedback received later was that I sure moved around a lot. (interesting because I've been with my current company for 9 years). I was told they'd have a decision by the end of the week. I followed up the following week and kept getting responses that we can talk tomorrow, we can talk the next day. This went on for over 2 weeks with me waiting around for her call. Finally I get a call from the CIO and VP of IT telling me that leadership wanted to go another direction with the focus of the position and I wasn't a fit. However, they both felt I was a great fit for their organization and they would find me another role.
2 weeks later I get an email asking me if I was still interested in that position - to which I replied I was. I came in the next day and spent about 1 1/2 hours discussing the position. Next we setup 3 30 minute phone calls with the staff who would report to me for the next day. I asked whether they were the decision makers and was told they weren't. The following day i called into a conference bridge and had the calls with the 3 managers. I thought the calls went very well.
Was asked Friday whether I could talk Tuesday (Monday was a holiday) and answered that I was available all day. No call on Tuesday (which I guess is just the norm). Wednesday AM get an email asking if we could talk in the afternoon. Well after being 10 minutes late calling me, i was told that the staff didn't feel a connection with me. Now I'll be honest with you - in my entire career the one thing I bring to any job is my ability to connect with people and build relationships with them. So basically - the staff didn't want this position filled (new position between them and the VP) so they decided to block me. What's interesting is the connection I had with both the CIO and Hiring manager was very strong and they both admitted that to me. The staff was obviously successful, but was very surprised that the VP would let them make the hiring decision.
I'd really watch out with this place - especially in the IT department. If you are coming into a senior position you are at the mercy of the lower level staff.

All in all it was a waste of time and energy. I would have rather them say no, no thank you early on and let me move on. Instead they dragged it out and wasted an incredible amount of my time.

Interview Question – Please tell me about yourself   Answer Question

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