Amtrak Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Reservation Sales Agent (3)
- Director (2)
- Assistant Conductor (2)
- Principal Officer (1)
- Train Attendant (1)
- Officer Business Operations Improvement (1)
- P/T Sales Reservation Agent (1)
- Ticket Receiver (1)
- Project Manager - Finance (1)
- Train Services (1)
- Lead (1)
- CIO (1)
- IT Manager (1)
- Intern (1)
- Locomotive Engineer (1)
- Lsa (1)
- Legal Department (1)
- Revenue Analyst (1)
- Scheduler (1)
- Security Officer (1)
- Senior Analyst (1)
- Electrician (1)
- Electronic Technician (1)
- Engineering (1)
- Customer Service Representative (1)
- Business Manager (1)
Very Easy Interview
Project Manager - Finance Interview (Neutral Experience; Very Easy Interview)
I interviewed at Amtrak in January 2010.
Interview Details – The hiring process consisted on 1 interview less than 1 hour long. I received a call from my reciter with the hour and was offered the job. I started the next week.
Interview Question – Why do you want to work for a dinosaur like Amtrak; what about all of the opportunities in DC? Answer Question
Train Services Interview (Neutral Experience; Difficult Interview)
I applied online and the process took 3 months - interviewed at Amtrak in May 2014.
Interview Details – I submitted an application online and 2 months later I recieved an invitation via email to attend one of several orientation/testing sessions, as they were hiring for several jobs. The one I attended had four people and we took 3 tests: Math, Situational and Personality. If you passed those you get called to take a physical endurance test, if you pass that you get called for an interview. The interview was rather intimidating, there were 3 people there in a line and I sat at a desk facing them all, it was very nerveracking. If you did well there you get a call with an offer, contigent upon a backround check and drug/physical test.
Interview Question – Tell us about yourself View Answer
Negotiation Details – You are given a sheet on what the pay will be, no negotiation.
Customer Service Representative Interview (Positive Experience; Average Interview)
I applied online and the process took 2 months - interviewed at Amtrak in August 2012.
Interview Details – Applied online. Aptitude test. HR calls to tell you that you have passed and will be scheduled for an interview. The interview is with 3 managers/administrators.
Interview Question – What was the most difficult situation you've had with a consumer and how did you handle it? Answer Question
Electronic Technician Interview (Positive Experience; Easy Interview)
I applied through an employee referral - interviewed at Amtrak in April 2011.
Interview Details – You will be called in for a for a class overview of the position and what is expected of you. You will then be given a basic math and English test. Basically 5th grade math ( fractions, division, multiplication, addition, subtraction and averages) and reading comprehension. If you passed you will then be called for an interview. There will be an HR representative and and a field manager of some sort for specific job related questions. If you are selected you will be sent for a drug screen, physical and eye exam. If all is past they will make you an official offer and schedule you for your two week initial railroad safety class. Good luck this is an outstanding opportunity!!!
Interview Question – All questions were keyed around job responsibilities, like being able to work outside all year round. None of the ridiculous questions that most HR people ask that have no bearing on the job. View Answer
Negotiation Details – You will be hired into a union contract position. Everyone in that position will b earning the exact same amount per hour no matter how years on the job. You will get raises based on union contract re negotiations.
Locomotive Engineer Interview (Neutral Experience; Average Interview)
I applied online and the process took 12 months - interviewed at Amtrak in March 2012.
Interview Details – Complete fiasco. HR has no idea who they want, or who they have talked to. HR director demanded I interview and apply after I already had a signed contract.
Interview Question – Can you be here in two hours? View Answer
Negotiation Details – Contract employment.
Principal Officer Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took 3 months - interviewed at Amtrak in July 2009.
Interview Details – The hiring process at Amtrak is very slow with little communication to those that apply and the candidates.
The interview process is geared toward relating to the culture and little on experience.
Interview Question – Discussion about the business and expectations of knowing the business. Answer Question
Negotiation Details – Negotiation on the salary was limited.
Reservation Sales Agent Interview (Negative Experience; Easy Interview)
I applied online and the process took 3+ months - interviewed at Amtrak in September 2011.
Interview Details – I was initially called late June of 2011 for an app I had submitted late May. I was informed that I would be contacted sometime in August with further instructions. I received a call mid August letting me know I had been selected to be interviewed for the position contingent on a drug screening, physical, and testing. I had to first do a 50 question test which involved me being in Riverside at the call center at 8AM. The test lasted about 90 minutes.
A week later I was called and told I had passed the test. I was then asked to go back and interview for the position 9 days later. I completed the interview and was called a week after that and told I had to take a physical and drug screening. I was scheduled to do this in a week.
Negotiation Details – none
Assistant Conductor Interview (Positive Experience; Difficult Interview)
I applied online and the process took 3+ months - interviewed at Amtrak in February 2013.
Interview Details – Applied on amtrak.com; submitted my resume and cover letter... About a month later, I received an email saying I had been selected to take an aptitude test for the position. About 10-15 other applicants from all over Southern California and I met at the 8th Street Yard in DTLA and took a customer service test, a personality test and a math/reading test. About a month or so later, I was informed by phone that I passed the test and was selected to have a face-to-face interview in about 2 weeks. That interview was a panel made up of 2 front line managers, 1 mid-level manager & the Union rep. They asked a series of "give us an example of when you..." questions as well as some basic introductory questions. In addition, they explained in detail the job, the training process, entry-level employee expectations, etc..., and then asked finally, if offered the position, would I still be interested given the nature of the railroad, the obligation to join the union, the long training process, etc...
About 3 weeks later I got a phone call from the HR person offering me a position.
We were told that for the 8 slots we filled, there were 400 applicants each.
I applied December 20th and my start date was March 11.
Interview Question – The nature of the questions were surprisingly easy - or perhaps, I had been training for that interview for the past 10 years working in a Customer Service role - but for me, the most difficult part was sticking to the strict format of "give an example," "what happened," "what was the outcome," and "what would you have done differently..." or something like that.
I don't know what they are looking for, and dont remember if I answered the questions really well, but I just tried to sell them on my personality & genuine willingness/eagerness to do this job & learn. Answer Question
Negotiation Details – They called me offering the job. I already knew what the salary was. They said: you are hired, this is your effective start date, pack your bags, you're going to Delaware for 8 weeks for training! Congratulations..... - the most exciting day of my life.
Intern Interview (Neutral Experience; Average Interview)
I applied through an employee referral and the process took 2 weeks - interviewed at Amtrak in May 2012.
Interview Details – Interview with 3 people for 2 different positions, not too bad.
Interview Question – How do you deal with someone you don't like? View Answer
Negotiation Details – No negotiation phase.
Train Attendant Interview (Negative Experience; Average Interview)
I applied through an employee referral and the process took 2 weeks - interviewed at Amtrak in September 2009.
Interview Details – Fill out an application and turn in a resume with a cover letter.
Get a call back for an interview.
They will drug test you for everything with your uriine and hair.
They will test you for your balance.
They will put you in a hearing booth and test your hearing.
Interview Question – What would you do if drugs were carried on board by a co-worker? Would you turn them in? View Answer