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Apple At Home Advisor Interview Questions

Updated Nov 13, 2014
Updated Nov 13, 2014
39 Interview Reviews

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At Home Advisor Interview

Anonymous Interview Candidate in Austin, TX
Anonymous Interview Candidate in Austin, TX
Application Details

I applied online. The process took 4+ weeksinterviewed at Apple in November 2014.

Interview Details

Very positive experience and also thought at same time for someone with ample experience with the job experience. The interview can feel award if you aren't able to relate to what they are looking for. My past jobs prepared me well I think and also as a knowing a little how they work from other experience. The process is fairly long it feels like forever but only lasted about 4 weeks. Can't wait to start and get immersed in the job to really know how it all works.

Interview Questions
  • What was a instance where you were given praise by your boss/supervisor?   View Answer
Negotiation Details
Take it or leave it. It's Apple and I am happy to have the opportunity.
Accepted Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Apple

  1.  

    At Home Advisor Interview

    Anonymous Interview Candidate in Waco, TX
    Anonymous Interview Candidate in Waco, TX
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Apple in November 2014.

    Interview Details

    To begin, I applied online for the AppleCare At Home Advisor position and was contacted 6 days later by an Apple recruiter. She was exceptionally kind and sent me a short questionnaire asking me to respond with my name, phone number, university, GPA, unofficial transcript, and current class schedule. Two or three hours after responding I was called by the same recruiter, and we briefly discussed and confirmed the information I had emailed to her. I got the sense that this brief 5 minute call was just to make sure I was a normal person who could answer a phone and answer questions easily. At the end of the call she told me that I would be getting an email shortly with information regarding the next step. The next day I received that email which contained a link to schedule an interview time and a link to attend a virtual event that prepares you for the job and the interview. I was not able to attend the virtual event before my interview, but I signed up and attended it 5 or 6 days after.

    Prior to the interview, I looked up everything about the interview, reviews, benefits, and inside information on GlassDoor. This helped me going into the interview know what they were looking for.

    Now, about the interview itself. I set up my desk, plugged my MacBook into ethernet, and made sure there wasn't ambient noise in the background of FaceTime. I suggest setting up a FaceTime interview to demonstrate your use and love for Apple products immediately. If you have Skype on you computer but FaceTime on your phone, just Skype them then. Use whatever you have on your computer. The email said to be ready ~15 minutes prior to the interview time. The interview FaceTime video called me right on time. Here is the layout of what we discussed:

    1) The Basics:
    Can you work these hours? Will you be able to start training at this time? Will you have this internet connection and ergonomic chair? Will you have a quiet atmosphere with a closed door? Do you know what this job is about?

    2) Personal Questions:
    HOW DO YOU MANAGE YOUR TIME WITH ALL YOUR ACTIVITIES (IMPORTANT)? What is a specific time you had a commitment conflict and how did you handle that? How do you react when people are angry with Apple's products and you? How do you deal with stress? What challenges do you foresee working from home?

    3) Role-Play Scenarios / Technical Questions:
    My computer is plugged in but won't turn on, what do I do? I dropped my iPad and the screen broke, and I am angry with Apple's product. Why is my iPhone battery dying so fast?

    Don't feel pressured to answer right away - you can take a moment to think.
    For the time-management questions, think of specific times you had to balance commitments and what you did ahead of time. They want to see that you are resourceful and hard-working in those situations.
    For the role-play, just empathize with the customer (like everyone else on GlassDoor is saying) and try to communicate to them that you will try to help them and you are on their side.
    For the technical questions, just try the best you can thinking of what you can do to help them. Simple things like "try pressing and holding the hold button on the top of your phone" or "turn of you location services and background refresh to save battery" help show that you have some knowledge of Apple's products. However, they don't really expect you to know that much.

    My interviewer was a nice guy, probably 29 years-old, and he was very understanding and easy-going. He communicated well with me and was not harsh or rude whatsoever. Even though I felt as if I was sort of stumbling through the interview, I still got the job.

    Just be yourself and even if you feel awkward, and it will be ok! They have met with plenty of awkward people, and you are probably critiquing yourself more than they are even critiquing you.

    Interview Questions
    • When is a specific time that you had to balance commitments?   View Answer
    Negotiation Details
    No negotiation, just a simple phone call telling me I got the job. However, after I applied to train in the winter and begin second semester, I registered for my spring classes and realized that I was not going to be able to attend training on Thursdays. The woman then quickly offered for me to start training in the summer and work the year starting after training. I gladly accepted that offer and she told me they would contact me before the summer training starts in an email with information about it.
    Accepted Offer
    Positive Experience
    Difficult Interview
  2. 4 people found this helpful  

    At Home Advisor Interview

    Anonymous Interview Candidate in New Haven, CT
    Anonymous Interview Candidate in New Haven, CT
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Apple.

    Interview Details

    I submitted my initial application online and heard from a recruiter five days later. The first call was a preliminary interview that asked some basic questions regarding my experience and provided me with some information regarding the positions hours, start date, and salary. The recruiter advised me she was moving me on to a second more in depth Skype/Facetime interview for further consideration and set up a time on the call. The Skype interview was set for five days later and was approximately 20 minutes long. The interview consisted of some role play questions and basic customer service questions. At the end of the interview I was told that i was being recommended to the hiring manager for a third interview and to look for an email to confirm an interview date. I received the email the next day and scheduled the interview for the following day. Third interview was also via Skype but lasted approximately 50 minutes. Much more in depth, more role playing, a lot of customer focus questions, and some basic technical support questions. The very next day the recruiter called to tell me that I was moving forward and would receive an email to complete a background check. Background check email took three days to receive and nine days for the company to complete. Five days following the background check completion I received the call from apple with the official offer. The overall process was very laid back, though I was a bit nervous. Every employee I spoke with was incredibly friendly and professional.

    Interview Questions
    • Nothing really difficult or unexpected...customer focus is key in the interviews   Answer Question
    Negotiation Details
    No negotiations, salary is region based.
    Accepted Offer
    Positive Experience
    Difficult Interview
  3. 17 people found this helpful  

    At-Home Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 6 weeksinterviewed at Apple.

    Interview Details

    --Applied online
    --Received a phone call for an informal phone interview/basic questions (5 minutes)
    --Scheduled a second, more detailed interview to be conducted via FaceTime/Skype (your preference) with an HR rep.
    --Second interview via FaceTime lasted about 45 minutes, including role playing scenarios
    --Received e-mail to schedule a third interview to be conducted via FaceTime/Skype with a Team Manager
    --Third interview with Team Manager via FaceTime lasted about 30 minutes included more detailed technical questions and role playing
    --Once the interview process is completed, you will be called about the background check process and given an offer contingent upon the successful background check
    --The background check took about 5 days (criminal, employment, and education)
    --Once the background check is completed, you will again be notified via phone that you will receive an official offer letter via mail
    --Offer packet contains tons of information and paperwork to be completed
    --Upon receipt of your completed paperwork you are scheduled for training and your equipment is shipped

    --The culture is very, very relaxed. It's Apple. Some people call it a cult, but it really does help if you're truly passionate about the products of the company.

    Interview Questions
    • What is CPU?   View Answer
    • What is RAM?   View Answer
    • How would you respond to a college student who dropped her MacBook Pro and broke it during finals week?   View Answer
    Negotiation Details
    Not much negotiation. The starting salary is set in stone based on your region.
    Accepted Offer
    Positive Experience
    Average Interview
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  5. 48 people found this helpful  

    At-Home Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 2+ monthsinterviewed at Apple.

    Interview Details

    My resume was submitted internally. I waited almost a month before Apple called me, I actually got another job in the meantime. I received a cold call from a recruiter and a fifteen minute mini interview ensued. I was asked one customer service scenario and one very basic technical question about fixing an iPhone with a black screen Following that I was scheduled for another interview about a week later with another Apple recruiter. This interview lasted about thirty minutes.She asked me how I handled a situation with an irate customer and what I did to resolve it. She also asked me what type of e-mail I would recommend for sharing e-mail between an iPhone and an iPad. She liked my answers so she moved me on to a final interview with a team manager about a week later. That interview lasted almost an hour. The team manager I interviewed with asked me how I would handle a monster truck driver falling out of his truck, breaking his iPhone, and his arm. He also asked me about the difference between a hard drive and RAM, which one is faster, and how would explain that to an old lady. Then we talked about why I wanted to work for Apple and why he liked working for Apple. He told me that I would hear back in about three weeks. My recruiter called me three days later and advised me that the team manager really liked me and that I was moving into the background check phase. I received an e-mail from HireRight to fill out a form to start the background check. In the form you'll see things from your resume already imported. The process for me took about three business days to complete and HireRight did not need to contact me for more information. Almost a week after my check was completed my recruiter again called me to state that I was being offered a position and that I would receive an official offer letter in 3 business days, which arrived via FedEx. It came in a really nice white folder with a silver Apple logo on it. Along with the offer letter was also a ton of required paperwork (I-9, intellectual property, etc...) and an explanation of benefits. I start at the end of March. Here are some tips.

    1. Be yourself, be prepared, and be excited
    2. Make sure all potential distractions are addressed (pets, kids, etc...)
    3. Make sure that your Skype or FaceTime are working and ready.
    4. Do NOT lie on your resume. HireRight performs employment verification and you can't fake your way through the interviews. You will get caught,.
    5. Be honest if you don't know the answer to the technical questions you will be asked. Apple is looking for superior customer service skills, technical troubleshooting can be taught. If you try to fake your way through it, you will get caught. The interviewers are very sharp.and very tech savvy.
    6. Don't be afraid to ask questions. Ask your interviewer why he/she likes working for Apple. He/she will be impressed!

    Interview Questions
    • What type of e-mail would you recommend for someone who wants to share e-mail between an iPhone and an iPad   View Answers (4)
    Accepted Offer
    Easy Interview
  6.  

    At Home Advisor Interview

    Anonymous Interview Candidate in Greenville, SC
    Anonymous Interview Candidate in Greenville, SC
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Apple in May 2014.

    Interview Details

    I went through three interviews. One over the phone and the other two were over FaceTime. This took about three weeks. I then verified my resume info and submitted it to Hire Right for my background check. The entire process was very professional and everyone I spoke with was very positive and friendly.

    Interview Questions
    • Role playing with a parent who had saved a drowning child and now their phone won't work.   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  7. 1 person found this helpful  

    At Home Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Apple.

    Interview Details

    I applied in late August of 2012. They got back to me about a week or so later, with a brief phone interview. That was followed by two video interviews, via Skype about a week apart. Both of them were very professional, and the people I dealt with were very pleasant, and enthusiastic. I was hired, and started Oct. 1st

    Interview Questions
    • There are two interviews. One is about your technical knowledge, the other is about your life experience, and how it would apply to working at Apple. Don't be put off by the second interview, and don't treat it as a "formality". This interview will weigh as much as the technical one. They hire "people persons" in other words, customer friendly, enthusiastic folks who want to help people. Do not come across as a rigid corporate type, Apple is not a place for rigid corporate types.   Answer Question
    Accepted Offer
  8.  

    At-Home Advisor Interview

    Anonymous Interview Candidate in San Antonio, TX
    Anonymous Interview Candidate in San Antonio, TX
    Application Details

    I applied online. The process took 7 weeksinterviewed at Apple in March 2014.

    Interview Details

    Applied online and took about a month for a random call asking for me to give them a call back. Called her back and verified an interview for that same day. Later on that day had the interview and it was more personality and not technical at all. Had a follow up interview the next day and the recruiter gave me some prep hints about looking up what an Operating System does, the difference between RAM and Storage. Also to know the difference between IMAP and POP email accounts. Interview was as expected technical slightly, but more about customer service and empathy. This recruiter told me that I would receive another interview from one last person. This interview was very short and the recruiter told me that I would hear something within 3 weeks. I had the offer in 2 days.

    Interview Questions
    Negotiation Details
    No negotiating and it was low for my experience, but they do it standard across the board.
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    At Home Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 2 weeksinterviewed at Apple.

    Interview Details

    communications were very fluid

    Interview Questions
    • "troubleshoot an internet issue that your grandmother is having with her iPad"   Answer Question
    Negotiation Details
    no negotiations
    Accepted Offer
    Positive Experience
    Easy Interview
  10.  

    At-Home-Advisor Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through college or university. The process took 3 weeksinterviewed at Apple.

    Interview Details

    The interview was for a temporary position while in college where you could work from home. The interview process consisted of one in-person interview which was very relaxed. Questions were very general interview questions like "tell me about yourself" and "why do you want to work for Apple". There were no real technical questions.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

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