Apple Interview Questions

Updated Jul 27, 2015
1,767 Interview Reviews

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  1. Helpful (55)  

    At Home Advisor Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. The process took 3 weeksinterviewed at Apple in March 2015.

    Interview

    There are three stages to the interview process: (1) a recruiter phone interview [~10 minutes], (2) a face-to-face Skype interview with someone else, possibly an HR representative [~25 minutes], (3) another Skype interview with the hiring manager [~25 minutes]. At every stage they describe the job and the benefits.

    Interview Questions

    • What is an operating system?   2 Answers
    • Name a time when you had to deal with a difficult customer.   Answer Question
    • Role play: I just got off my plane and my phone won't turn on, I'm scared I lost all my photos from my anniversary.   1 Answer
    • Role play: I'm getting ready to take an exam and I need the volume on my iPad to work, but I can't get it to work.   1 Answer
    • Role play: I see No Service on the top left of my phone. I can't make any calls.   1 Answer
  2. Helpful (21)  

    Apple At Home Advisor Interview

    Anonymous Employee in Everett, WA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Apple (Everett, WA) in June 2015.

    Interview

    It is a lengthy interview process. I applied for this job in late April and then got a call in the middle of May. This consisted of a 15 min brief phone interview. Then I got moved on to the next interview. This interview was around 30 min long and it was a face time interview. The interviewer went over the job description and then asked questioned about my customer service experience and then we did a chat role play. after that I was moved on to the next round of interviews. This interview was in the same format as the previous one but it was an hour long. Make sure that throughout the interviews you show how you would empathize with the customer and make them feel at ease. That is what they are looking for. During the chat role play they will ask questions regarding Apple products but they are mostly looking for a person that can provide great customer service.

    Interview Questions

    • How would you deal with a customer that was upset and what was the outcome?   2 Answers
  3. Helpful (8)  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Apple in July 2015.

    Interview

    I applied June 27 and received a call July 2, I was quickly moved on to a face time interview July 6 but she said she will email me back if they decide to move me along which does not sound good.

    Interview Questions

    • How would you trouble a email.   Answer Question
    • How would you connect wireless headphones to your phone.   1 Answer
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  5. Helpful (5)  

    No Offer
    Neutral Experience
    Average Interview

    Interview

    I applied mid July and got a call a week later. A recruiter asked me a few questions about my work history ( short 10 mins) gave me a short run through of what the job is and the pay ($17.20) the second interview was a face time Interview with a woman. She was nice but it seemed kinda forced. She asked me more in depth about my work history and we did a scenario. She said she would follow up with me in an email aka I didn't get it.

  6. Helpful (5)  

    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Apple in July 2015.

    Interview

    Just had my 3rd interview with Apple for their At Home Advisor role. It was great interviewing with them. Every person involved in each interview were very welcoming and personable. From what I gather, that's the most important thing they are looking for. If you enjoy giving good customer service naturally, it's a good fit. They gave me a timetable of around 2 weeks to hear back about a position starting in August. Anyone have a timetable, based in past expierence, of a call back eta after te 3rd interview?

    Interview Questions

    • Role playing different scenarios and how you would handle the situation as an actual Apple employee   1 Answer
  7.  

    Assistant Store Manager Interview

    Anonymous Employee in Washington, DC
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3+ monthsinterviewed at Apple (Washington, DC).

    Interview

    I was contacted by a recruiter that found my information via LinkedIn. 1st Interview was a phone interview and then a follow up interview with a group in a local hotel. I was contacted by a recruiter and said I would be contacted for a 3rd interview with a local store manager within the next 48 hours. 3 weeks later, I called the recruiter and never received a phone call back, a week later, the local store manager called me and scheduled an interview almost 2 weeks later. I thought that was strange. But, I thought I would still go. i show up for the interview and from the beginning the manager acted like he wanted to be doing something else. Every time I looked at the interviewer, he was waving at people and looking around. After speaking for an hour, I asked what the next step would be and he stated, I have no idea, I do not even know why I am talking to you. I was taken back by this and since I have a vary extensive background in retail and proven track record in management, I was surprised to hear someone be so unprofessional. Two days later, I received a phone call from the recruiter stating that they did not have a match for me with the company at this time and I should spend some more time in some of their stores. I have always been a huge supporter of Apple and I was excited about the opportunity to work for the company. I own several of Apple's products and I have sold Apple products for years. After this experience, I would never buy a single thing from Apple or support their company at all. You would never treat a customer like this, why would you treat a potential employee like this? The arrogance of this company is beyond belief and I can not see why anyone would go through this to work for a company.

    Interview Questions

  8. Helpful (2)  

    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Apple.

    Interview

    Applied online, contacted by recruiter who set up a phone interview with the hiring manager. From contact to interview there was about a week of waiting. The phone interview was pretty quick: the manager described what the job entailed, ask about my background, asked some hypothetical testing questions, then asked if I had any questions. The recruiter got back to me within a couple days. I was glad for the quick turnaround, but wish that I had gotten more information as to why I wasn't moved on, as I felt that I answered the questions well. I assume it was a personality conflict.

    Interview Questions

    • How do you QA test a toaster?   1 Answer
    • How do you move a mountain from Point A to Point B?   Answer Question
    • Pick an app on your iPhone that you really like. You're going to be testing a new version of it. What do you test?   Answer Question
  9.  

    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at Apple.

    Interview

    I applied for many positions, from the mobile product design team, manufacturing, and iPad design group. My initial interview felt nerve-wracking in my opinion, but I became more accustomed to interviewing later on. The manufacturing interview mainly asked me about my experience, but both product design teams asked me more brain teasers. I thought my last interview went well, but I did not get the job the next day... However, I still like Apple products and admire their product design - maybe I will try for full time in the future.

    Interview Questions

    • Tell me about yourself. Past experience (sometimes, they pick at your resume or ask you to talk about what you want) What would you have changed in this and that project? Brain teaser about the rock in the boat vs. the rock outside the boat (and a twist to that question!).   Answer Question
  10.  

    Project Manager Interview

    Anonymous Employee
    No Offer
    Negative Experience

    Interview

    Applied to several postings online, and never heard back from any of them. Went to a career fair, spoke to several recruiters and actually got a phone call from one. We talked about procurement and I mentioned that I was definitely interested. She said she would send my information over to the hiring managers and again, never heard anything back..

    Interview Questions

  11. Helpful (51)  

    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took a weekinterviewed at Apple.

    Interview

    This was absolutely the worst interview experience I've ever had, and I've been on several interviews in my life. Typically, if I can get an interview, the rest is easy. I am 50 years old, college educated and have 30 years of Windows-based tech support experience and 25 years of customer service experience. My experience with Apple products? Very minimal, as stated on my resume and application. I can typically figure out Apple issues quickly if I can physically troubleshoot the item or research the product or process and come up with a fix. The first recruiter was blown away by my demeanor and dedication to customer service. Within minutes, he told me he was moving me on to the second interview and told me to not worry so much about the technical side since that will be taught in training. Because of my background, I almost laughed at this. He stressed the customer service/empathy side. The second interview (via web cam) a week later started with asking about my views about customer service. Things were going well -- until the role-playing part. Instead of asking universal tech support questions so I could demonstrate my troubleshooting skills, the recruiter decided to present me with issues specifically related to Apple products and processes. One was troubleshooting for the "Time Capsule." I never even heard of the product until this interview. I did the excellent customer service part and then had to stop and admit to the recruiter I don't have any familiarity with the product in order to ask pertinent questions (beyond "Is it on? Is it plugged in?). He was visibly annoyed (he actually rolled his eyes). I quickly Googled "Time Capsule" and started to scan the page and the interviewer impatiently cleared his throat. Taken aback, I attempted to explain I was taking a quick look at the product specs and he talked (or rather barked) over me scolding me for not knowing how to ask probing questions. ???? There's no way for a person to ask specific probing troubleshooting questions about a product they've never heard of. Apparently not satisfied with his first round of "I'm an Apple expert and you're not," he gave me another scenario -- again something Apple-specific. And no surprise, he was equally disappointed by my lack of thorough knowledge. After that, the interviewer was done with me and began to close the interview. When I tried to assure him of my work history and ability to learn new products quickly, I got another eyeroll and the classic "We'll let you know either way" response. It was like being in grade school, showing up for a spelling test and then finding out 5 minutes into class that it's a geometry test -- and you've never actually had a geometry class. If the job description had read "intermediate to advanced knowledge of specific Apple products," I would have never applied. Being that so many others indicated they had "easy/relaxed" interviews with simple or no role-playing, I can only assume that the recruiter made his decision about me as soon as he saw a 50-year-old man on the web cam. I hate to play that card, but it's the only thing that would even make sense of this entire bizarre experience.

    Interview Questions

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