Apple
3.9 of 5 3,097 reviews
www.apple.com Cupertino, CA 5000+ Employees

Apple Mac Specialist (Apple Store) Interview Questions & Reviews

Updated Apr 5, 2014
All Interviews Received Offers

Getting the Interview 

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Interview Experience 

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25%
8%

Interview Difficulty 

206 candidate interviews Back to all interview questions
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Accepted Offer

Negative Experience

Easy Interview

Mac Specialist (Apple Store) Interview

Anonymous Employee
Broomfield, CO

I applied through an employee referral and the process took 4 months - interviewed at Apple.

Interview Details – The process took 4 months, and communication was nonexistent. Managers consistently late to interviews. When I signed the offer, I didn't even know it was for only part-time. Unprofessional.

Interview Question – Nothing unexpected or difficult. This is retail, and the managers are a mess.   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Mac Specialist (Apple Store) Interview

Anonymous Employee

Interviewed at Apple

Interview Details – I went through 4 interviews: one phone interview, two group interviews, and one individual interview. We had a conversation about our life experiences. It seemed like they wanted to get to know me on a more person level as opposed to the usual, "Tell me about a time when..." Owning an Apple product wasn't the most important factor, it just seemed like they wanted to know how I handled situations with people that were different from me.

Interview Question – What was your experience like in a previous work environment?   View Answer

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No Offer

Neutral Experience

Average Interview

Mac Specialist (Apple Store) Interview

Anonymous Interview Candidate

I applied online and the process took 3 weeks - interviewed at Apple in March 2014.

Interview Details – The group interview consisted of 40-50 applicants in one conference room at a hotel. They had workers from two Apple stores represented for that region. There were about 10 or so Apple workers of various job positions present.

I've only had a couple experiences with retail group interviews in my life, but this one felt like one of those events your company makes you go to to strengthen group synergy, or if I was in a cult, this is how I imagine the orientation would be.

I enjoy using Mac products, but I'm by no means an 'enthusiast' to the nth degree. I'm just a regular Joe or Jane, who enjoys the aesthetic appeal of Mac products and its ease of use. However, at this interview, I felt surrounded by enthusiasts or wannabe enthusiasts. It was an interesting experience to say the least. I would also compare it to being in a classroom with a bunch of hotshots who seem to know the answer to everything. Whenever a question was posed to the group, everyone's hand shot up at a startling fast rate that it was like watching Jeopardy.

At the start of the group interview, everyone is seated while each Apple representative was standing at the perimeter of the room watching intently ready to take tedious notes on you. Looking around, there was a diverse mix of ages. Some dressed up, some dressed down. I don't think it particularly matters, but I would just err on the business casual side. The interview was a mix of watching videos, which inspired the best of us to clap afterwards, answering questions in reaction to the videos, and answering situational questions in smaller groups. This is not the time to refrain from speaking or be shy. Speak up and be heard because they take note. I would emphasize this more in the smaller groups.

Overall, it was an interesting experience, but I was surprised at how overly eager applicants were to get a retail job at Apple. I'm sure it is a great place to work, but if one wants to garner more experience in the creative/technical realm, there are better alternatives to gain that experience.

Interview Question – When did you succeed when others tried and failed?   Answer Question

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No Offer

Neutral Experience

Average Interview

Mac Specialist (Apple Store) Interview

Anonymous Interview Candidate

I applied through an employee referral and the process took 3 months - interviewed at Apple.

Interview Details – group interview with at least 30 candidates, apple film was shown, and information about apple support provided, Later it was broken down into smaller groups where we answered questions one by one, apple related (nothing to challenging) and non-apple related.

Interview Question – When was a time you found yourself with a technical problem? How was it resolved?   Answer Question

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3 people found this helpful

Accepted Offer

Negative Experience

Very Difficult Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

I applied online and the process took 2 months - interviewed at Apple.

Interview Details – 1) Hiring Event
2) First interview with a floor manager
3) Second interview with a Specialist manager
4) Third interview with the Store Leader
5) Fourth interview with the Market Leader (at this point the offer is basically guaranteed)

Any advice I could give is that if you really want the job, dress casually. They are hiring for looks whether the candidate meets "the brand". Go into an Apple store and talk to an employee on the floor about any advice they might have.

Be wary, the interviewers are trying to screw with you. They will reschedule your interview times last minute, ask you intricate questions about Apple that are impossible to know the answer to unless you already work there, and constantly make you feel as if you have failed the interview.

After my second round I was given a huge 10 minute explanation for how I should approach a rejection. "Just in case we reject you, you need to understand that I was rejected the first time I applied". They do this to see your response. I said "Well I really hope it doesn't turn out that way, I feel like I am a great fit for your company". Plenty of people will freak out and ask how they did, this will lead to a rejection.

50 people were interviewed for my spot. Every single thing you do WILL be taken into consideration.

Interview Question – You are overqualified for this position. Tell me why you aren't just going into a corporate sales position and seeking higher education?   View Answer

Negotiation Details – No negotiations. I attempted but the number of other qualified candidates was so high that Apple was willing to walk away. I also had a higher starting wage because of my college degree, that was unwarranted otherwise since I had no retail experience. I made twice what a barista with 3 years experience makes at Starbucks. I couldn't complain.

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Accepted Offer

Neutral Experience

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

I applied through an employee referral and interviewed at Apple.

Interview Details – Group Interview at hotel, final interview with 4 people

Interview Question – A lot of personality questions.   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
New York, NY

I applied through an employee referral - interviewed at Apple in October 2011.

Interview Details – It was an intense process of 3 interviews. First, a giant one, in a group of candidates. Then a second in a smaller group. And then a third one on one.

Interview Question – There was a apple knowledge test in the first interview.   Answer Question

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Accepted Offer

Neutral Experience

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

Interviewed at Apple

Interview Details – 3 interviews, 1 with assistant manager, 1 with store manager and 1 with market director

Interview Question – Nothing anyone couldn't handle   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

I applied online and the process took 1 week - interviewed at Apple.

Interview Details – It had a very intense interview process. It first started with a phone call seeing if I would be interested in attending a hiring event. This is after I had my resume in the system for two years. I then went to the hiring event which had group questions and movies and they asked what we thought of what we watched. I then had a group interview with four other people and then the next had just me and another person. It was very vague questions but still applicable.

Interview Question – What is your favorite apple product?   View Answer

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No Offer

Neutral Experience

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

Interviewed at Apple

Interview Details – I applied online, and I got an email 2 weeks for attending an hire event. It's very different from traditional interviews. we splitted ip into different groups and got to know with each other, each group has leader from apple, he or she will ask us couple questions, and every one will answer these questions like what's the accomplishment you're most proud of?

Interview Question – You don't really have that much time think about the answer.   Answer Question

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