Apple Mac Specialist (Apple Store) Interview Questions

Updated Sep 15, 2014
Updated Sep 15, 2014
228 Interview Reviews

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Mac Specialist (Apple Store) Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

I submitted my resume online and was emailed within a couple days asking me to RSVP for a hiring event. I was called a couple days after the event asking me to come in for a one on one interview, but that's as far as I got in the process.

Interview Questions
  • Describe a time in which you exceeding expectations, even your own?   Answer Question
No Offer

Other Interview Reviews for Apple

  1.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate  in  Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 2 weeks - interviewed at Apple in September 2010.

    Interview Details

    There were three interviews for the part-time retail position, which might seem odd for those not familiar with Apple's commitment to quality. First was a group interview, in which general questions were asked in order to assess who was outgoing, friendly and customer-focused. The second interview was a one-on-one with the store manager, in which various role-playing scenarios were given in addition to the standard interview questions (such as "What would you do if a customer wasn't happy with a product they just purchased?" They aren't looking for the "right" answers, per se, but for someone able to think on their feet and put customers at ease. Finally there might be a quick interview with the District Manager, more of a meet-and-greet than a proper interview, for senior positions.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4 weeks - interviewed at Apple in July 2014.

    Interview Details

    Employee forwarded resume to manager of store and the whole process took 4 weeks. It was not terribly difficult but I did not have any prior experience and I felt as though I wasn't a great fit for retail.

    Interview Questions
    • Straight word questions, no surprises of "name a time when you had to overcome something and you did not know to how to do it at first"   Answer Question
    No Offer
    Average Interview
  3.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate  in  Miami, FL
    Anonymous Interview Candidate in Miami, FL
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Apple in January 2011.

    Interview Details

    Just have to stand out and out shine. Have fresh memories of events that are easily put in words and express skills. IF in group settings make sure you speak but not speak to much that others can't, may come of as rude.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
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  5.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview process is all about seeing your personality and ability to work well with others. Outgoing, fun, humble, dependable, unique, strong character are all desirable qualities. All the tech stuff can be taught, but inherent "like ability" and "trustability" are harder to find. There are amazing specialists that do not own a single apple product (yet). Do not over exaggerate about how long you've been a computer nerd, or how many apple devices you own as that will hurt more than help in general.

    Interview Questions
    • There are often group discussions about desert island scenarios, and it's not about the end goal, it's about how well you work with the ideas of the other people in your group.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate  in  New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 2+ weeks - interviewed at Apple in August 2014.

    Interview Details

    Four interviews until you get an offer, the first interview is in a group of maximum 5 people excluding the interviewer. After that, the 2nd and 3rd interviews get progressively deeper and personal. After the 3rd interview, you practically have the job at that point.
    Make sure you are humble and get to know the person you are interviewing as well as the people who are being interviewed along with you (you never know, they might be working with you!) They are not looking for a know-it-all, they want someone who can connect with people in a short amount of time, their philosophy, which they will tell you, "you can teach a blank slate anything." Make sure you know how to describe scenarios of helping other people professionally as well as times you were disappointed with yourself. Go into great detail as to how you work well with other people. They don't want people who have had retail experience for 20 years (I've never worked in retail) they want someone who is passionate about what they know and willing to share this passion with others.

    Interview Questions
    • What's your favorite iPhone App? (Asked in my 2nd interview)   View Answer
    • Why do you think we do group interviews in the first stage? (This was asked in my 3rd interview)   View Answer
    Negotiation Details
    Usually they are lenient with what they give you, you can negotiate a little.
    Accepted Offer
    Positive Experience
    Average Interview
  7. 5 people found this helpful  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 months - interviewed at Apple in July 2014.

    Interview Details

    I submitted my resume online roughly two months before I heard anything back. I was first contacted by an Apple recruiter (who turned out to be one of the store managers) and did a really easy phone interview with him. I was then asked to come in for three in-person interviews (first with that same initial store manager, then another store manager, and then the final one was with the store lead and the regional sales manager). From there I was asked to fill out an application online, and from there I was called with an offer at $16/hour, conditional on a background check. The biggest thing I found prior to interviewing was to stay positive when talking to them. They asked about what Apple products I own, why Apple, my own customer service experiences and how they'd relate to Apple, what I do for personal development. I read prior to my interviews to not be afraid to use the same scenarios with each separate interviewer - and I found that extremely helpful since I felt like I could basically put my story on repeat when I kept going back for more in-person interviews. I've heard from a current employee that Apple as a company does not hire people quickly based off one interview, and I think that's a good sign that they know the people they're getting in their stores! Hope this info helps, and good luck!

    Interview Questions
    Negotiation Details
    No negotiation phase, they offered $16 per hour. No other talk about benefits yet though.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The hiring process was group oriented and was conducted in the store. There were various representatives of Apple at the store and we were all welcomed into the store by about 10-15 associates. There were about 25 other job seekers, and we were all sat down and given some insight into the Apple culture with a video. Each employee then gave a testimonial on their experience in the store and their current role. We then we paired off and were asked to introduce ourselves to the person next to us. Once that was completed, we were asked to introduce the person we had just met. We then split up and were asked various questions regarding our opinion on the importance of customer service. For the most part, everyone was given the chance to talk and throughout the interview various associates were taking notes.

    Interview Questions
    No Offer
  9.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person - interviewed at Apple in January 2014.

    Interview Details

    There were multiple group interviews with multiple levels of Apple management involved. Not long interviews but four within a week or two. My decision to accept the offer or not was needed within a day and there was no negotiation of salry as far as I sensed.

    Interview Questions
    Negotiation Details
    none
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate  in  Pasadena, CA
    Anonymous Interview Candidate in Pasadena, CA
    Application Details

    I applied online. The process took 1 week - interviewed at Apple in June 2014.

    Interview Details

    If you are picked they email you for a group interview so be prepared for that.There is about 9 candidates that are within the group. They do ice breakers to get everyone's nerves out and have you introduce one of the candidates. It is the store manager and senior leader that do the interview process. By the way they take a lot of notes based off the answers you give to them.

    Interview Questions
    • Get to know all the latest on there products: hardware, software, and how it works. They will ask about all of it.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview

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