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www.apple.com Cupertino, CA 5000+ Employees

Apple Mac Specialist (Apple Store) Interview Questions & Reviews

Updated Jun 28, 2014
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Interview Experience 

65%
26%
8%

Interview Difficulty 

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Declined Offer

Neutral Experience

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

Interviewed at Apple

Interview Details – 3 seperate interviews as well as one phone interview one was with store assistant manager and one was with gm the final was supposed to be with regional manager but wasnt available

Interview Question – what apple product most defines you   Answer Question

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No Offer

Neutral Experience

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

Interviewed at Apple

Interview Details – They asked many situational questions: tell me about a time you had to do this or that. Tell me about a time you were faced with a dissatisfied customer, what did you do to fix the situation. After about ten of those, we had a free flowing conversation. Everything was pretty straight forward.

Interview Question – Tell me about a time you had a disagreement with a coworker   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Difficult Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
San Tan Mobile Village, AZ

I applied online and the process took 2 weeks - interviewed at Apple in March 2010.

Interview Details – Initially I had a phone interview. Then from there, I was asked to join a group interview of potential new hires. After that, I then had a 1 on 1 interview with the store leader. Then another personal interview with both the store lead and market lead. Then hired.

Interview Question – Nothing in particular, just questions testing your personality type. And what you would do in certain situations to determine your character as a person.   Answer Question

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1 person found this helpful

Accepted Offer

Positive Experience

Easy Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
New York, NY

I applied through college or university and the process took 3 months - interviewed at Apple in May 2012.

Interview Details – Group interview first, then manager from the store you're selected in interviews you and if you pass then the store leaders interview you. After the process which can take about a month, you get an offer and training is around 2 weeks.

Interview Question – What is your favorite app?   Answer Question

Negotiation Details – No negotiation

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No Offer

Neutral Experience

Very Easy Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

I applied through a recruiter - interviewed at Apple in April 2014.

Interview Details – A manager and a engineer interviewed me and asked me some very general questions, and said I was over qualified

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Accepted Offer

Positive Experience

Difficult Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
Charlotte, NC

I applied in-person and the process took 3+ weeks - interviewed at Apple in February 2010.

Interview Details – The interviews are broken up into stages:
1. This interview was a large group event
2. I received a phone call 72 hours after the “Apple Career Seminar.”
3. I arrived for my interview on time at 9am, but I was told that the manager who was going to interview me was busy and I was asked to wait around for a few minutes.
4. Five days after my first in-store interview I went back for an interview with the head manager.

Interview Question – If you could bring one piece of technology to a remote location, what would it be?   View Answer

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Accepted Offer

Negative Experience

Easy Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
Broomfield, CO

I applied through an employee referral and the process took 4 months - interviewed at Apple.

Interview Details – The process took 4 months, and communication was nonexistent. Managers consistently late to interviews. When I signed the offer, I didn't even know it was for only part-time. Unprofessional.

Interview Question – Nothing unexpected or difficult. This is retail, and the managers are a mess.   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

Interviewed at Apple

Interview Details – I went through 4 interviews: one phone interview, two group interviews, and one individual interview. We had a conversation about our life experiences. It seemed like they wanted to get to know me on a more person level as opposed to the usual, "Tell me about a time when..." Owning an Apple product wasn't the most important factor, it just seemed like they wanted to know how I handled situations with people that were different from me.

Interview Question – What was your experience like in a previous work environment?   View Answer

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No Offer

Neutral Experience

Average Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

I applied online and the process took 3 weeks - interviewed at Apple in March 2014.

Interview Details – The group interview consisted of 40-50 applicants in one conference room at a hotel. They had workers from two Apple stores represented for that region. There were about 10 or so Apple workers of various job positions present.

I've only had a couple experiences with retail group interviews in my life, but this one felt like one of those events your company makes you go to to strengthen group synergy, or if I was in a cult, this is how I imagine the orientation would be.

I enjoy using Mac products, but I'm by no means an 'enthusiast' to the nth degree. I'm just a regular Joe or Jane, who enjoys the aesthetic appeal of Mac products and its ease of use. However, at this interview, I felt surrounded by enthusiasts or wannabe enthusiasts. It was an interesting experience to say the least. I would also compare it to being in a classroom with a bunch of hotshots who seem to know the answer to everything. Whenever a question was posed to the group, everyone's hand shot up at a startling fast rate that it was like watching Jeopardy.

At the start of the group interview, everyone is seated while each Apple representative was standing at the perimeter of the room watching intently ready to take tedious notes on you. Looking around, there was a diverse mix of ages. Some dressed up, some dressed down. I don't think it particularly matters, but I would just err on the business casual side. The interview was a mix of watching videos, which inspired the best of us to clap afterwards, answering questions in reaction to the videos, and answering situational questions in smaller groups. This is not the time to refrain from speaking or be shy. Speak up and be heard because they take note. I would emphasize this more in the smaller groups.

Overall, it was an interesting experience, but I was surprised at how overly eager applicants were to get a retail job at Apple. I'm sure it is a great place to work, but if one wants to garner more experience in the creative/technical realm, there are better alternatives to gain that experience.

Interview Question – When did you succeed when others tried and failed?   Answer Question

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No Offer

Neutral Experience

Average Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

I applied through an employee referral and the process took 3 months - interviewed at Apple.

Interview Details – group interview with at least 30 candidates, apple film was shown, and information about apple support provided, Later it was broken down into smaller groups where we answered questions one by one, apple related (nothing to challenging) and non-apple related.

Interview Question – When was a time you found yourself with a technical problem? How was it resolved?   Answer Question

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