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Apple Mac Specialist (Apple Store) Interview Questions

Updated Nov 14, 2014
Updated Nov 14, 2014
233 Interview Reviews

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6 people found this helpful  

Mac Specialist (Apple Store) Interview

Anonymous Interview Candidate in Charlotte, NC
Anonymous Interview Candidate in Charlotte, NC
Application Details

I applied online. The process took 6 weeksinterviewed at Apple.

Interview Details

(4 interviews total, 6 week process)
I applied for this position online and two weeks later I got an email about a Hiring Event that would take place in 10 days (Sunday at 10 AM for an hour and a half). This was actually pretty fun - they clapped as everyone walked in and they showed videos about employees loving their job. They started off by going around the whole room and having everyone introduce themselves individually by saying: our name, something we're passionate about, and something we learned at our last job. Then we broke up into individual group sessions where two employees held an iPad and asked us questions off of it. They joked around a lot and were really nice. There were 5 people in my group and everyone got asked different questions, two each, that were mainly situational ("how did you handle a situation where a customer wasn't happy" etc.)
I got a call that day at 5 PM from the guy who ran the Hiring Event asking if I could come in for another interview in two days with him. That went well; I talked about my background and he asked similar situational questions. He called me that night asking if I could meet with the store manager in 2 days. This interview was super relaxed, she was interested in my background and we had a lot in common so it was easy to talk to her. More situational questions. Then she pretty much told me she wanted to move me along in the process so I would get a call later that week to set up another interview.
Five days passed and I got a call to schedule another interview in a week. This time it was with 2 Market Leaders and one other person being interviewed. They asked us the same questions and we took turns answering. We talked about our background and interests, our past experience, and basically what we had to bring to the table. Then we asked a few questions and that was it.
I got a call the next night saying I got the job, what my pay would be, and that I needed to submit to a background check. Overall it was a pretty lengthy process (one month and almost two weeks) and I still have to wait another 3 weeks to start training (3 day process). I am excited and hopefully this will all have been worth it!

Interview Questions
  • Describe a time where you had to deal with new technology at a job   Answer Question
Accepted Offer
Average Interview

Other Interview Reviews for Apple

  1.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Apple in November 2014.

    Interview Details

    Just finished the group interview and awaiting to hear back if I made it to the next round. It was very easy, just don't be shy and show them who you really are.

    Interview Questions
    • The most difficult for me is the pass and play activity because This would be my first job and trying to come up with experiences that they want to hear about.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  2.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through an employee referral – interviewed at Apple in October 2014.

    Interview Details

    I have just been for the phase 1 of the interview as of yet. But been called in for the second interview. The first interview was with a group. Two other people and I. We had a very pleasant interviewer. The same questions were asked of all three in turn.

    Interview Questions
    • She asked whether anyone knew which company Apple had partnered up with recently?   View Answer
    Negotiation Details
    I have just got the call for the second interview.
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 1 person found this helpful  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I submitted my resume online and was emailed within a couple days asking me to RSVP for a hiring event. I was called a couple days after the event asking me to come in for a one on one interview, but that's as far as I got in the process.

    Interview Questions
    • Describe a time in which you exceeding expectations, even your own?   Answer Question
    No Offer
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview process is all about seeing your personality and ability to work well with others. Outgoing, fun, humble, dependable, unique, strong character are all desirable qualities. All the tech stuff can be taught, but inherent "like ability" and "trustability" are harder to find. There are amazing specialists that do not own a single apple product (yet). Do not over exaggerate about how long you've been a computer nerd, or how many apple devices you own as that will hurt more than help in general.

    Interview Questions
    • There are often group discussions about desert island scenarios, and it's not about the end goal, it's about how well you work with the ideas of the other people in your group.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The hiring process was group oriented and was conducted in the store. There were various representatives of Apple at the store and we were all welcomed into the store by about 10-15 associates. There were about 25 other job seekers, and we were all sat down and given some insight into the Apple culture with a video. Each employee then gave a testimonial on their experience in the store and their current role. We then we paired off and were asked to introduce ourselves to the person next to us. Once that was completed, we were asked to introduce the person we had just met. We then split up and were asked various questions regarding our opinion on the importance of customer service. For the most part, everyone was given the chance to talk and throughout the interview various associates were taking notes.

    Interview Questions
    No Offer
  7.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Apple in August 2014.

    Interview Details

    Four interviews until you get an offer, the first interview is in a group of maximum 5 people excluding the interviewer. After that, the 2nd and 3rd interviews get progressively deeper and personal. After the 3rd interview, you practically have the job at that point.
    Make sure you are humble and get to know the person you are interviewing as well as the people who are being interviewed along with you (you never know, they might be working with you!) They are not looking for a know-it-all, they want someone who can connect with people in a short amount of time, their philosophy, which they will tell you, "you can teach a blank slate anything." Make sure you know how to describe scenarios of helping other people professionally as well as times you were disappointed with yourself. Go into great detail as to how you work well with other people. They don't want people who have had retail experience for 20 years (I've never worked in retail) they want someone who is passionate about what they know and willing to share this passion with others.

    Interview Questions
    • What's your favorite iPhone App? (Asked in my 2nd interview)   View Answer
    • Why do you think we do group interviews in the first stage? (This was asked in my 3rd interview)   View Answer
    Negotiation Details
    Usually they are lenient with what they give you, you can negotiate a little.
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 3 daysinterviewed at Apple in August 2014.

    Interview Details

    This was easily the hardest interview process I have been through in my life. From what I understand, the first interview is in a group setting with anywhere from 3 people to 100 people. This is where the weed a majority of the applicants out. I was lucky enough to have a referral, so I wasn't required to take this interview. Interview number 2 was with a hiring coordinator. She took me around the corner to a Starbucks, and it was essentially a conversation, not really an interview. The second interview lasted about 30 minutes. From there, the third interview, which I was also lucky to get immediately after the second interview, was with the Store Lead. Once again, this interview was held at the Starbucks and was very casual. After the third interview, I was told I would hear from them via email (saying thanks for the interest, but we've decided to move forward with different candidates) or a phone call to set up an additional interview. Lucky for me, about 2 hours after my third interview I got a phone call asking me to come in the next day for a fourth interview with the District Manager, this was also a group interview, being me and 2 other candidates. If you make it to the last interview, you're in. This was the most casual of the 4 interviews and from the start you could tell it was a "get to know you session." After that interview, which lasted about 45 minutes because we were having such a good time conversing amongst ourselves, I was taken back into the store and told I would get an email to submit my background check, and once that was complete, I would be receiving my official offer!

    Interview Questions
    • Why Apple?   Answer Question
    • Name a time when you had to ask others to do something for you, and were they willing?   Answer Question
    • If I were to call a person you work with and ask them to describe you positively in 2 words, what would this two words be. If I asked for one negative word, what would it be?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  9. 5 people found this helpful  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Apple in July 2014.

    Interview Details

    I submitted my resume online roughly two months before I heard anything back. I was first contacted by an Apple recruiter (who turned out to be one of the store managers) and did a really easy phone interview with him. I was then asked to come in for three in-person interviews (first with that same initial store manager, then another store manager, and then the final one was with the store lead and the regional sales manager). From there I was asked to fill out an application online, and from there I was called with an offer at $16/hour, conditional on a background check. The biggest thing I found prior to interviewing was to stay positive when talking to them. They asked about what Apple products I own, why Apple, my own customer service experiences and how they'd relate to Apple, what I do for personal development. I read prior to my interviews to not be afraid to use the same scenarios with each separate interviewer - and I found that extremely helpful since I felt like I could basically put my story on repeat when I kept going back for more in-person interviews. I've heard from a current employee that Apple as a company does not hire people quickly based off one interview, and I think that's a good sign that they know the people they're getting in their stores! Hope this info helps, and good luck!

    Interview Questions
    Negotiation Details
    No negotiation phase, they offered $16 per hour. No other talk about benefits yet though.
    Accepted Offer
    Positive Experience
    Average Interview
  10. 1 person found this helpful  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Had 3 interviews. One at the office and then two at the actual store. All on three separate days. They rejected me through an automated email (at least they had the courtesy to let me know). Everyone was friendly but do your preparation; they are going to be tough and ask you a lot).

    Interview Questions
    • They asked a lot about specific examples to each question. Make sure you do your Apple research as well.   Answer Question
    No Offer

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