Apple
3.9 of 5 3,438 reviews
www.apple.com Cupertino, CA 5000+ Employees

Apple AppleCare Advisor Interview Questions & Reviews

Updated Jun 9, 2014
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Getting the Interview 

70%
11%
9%

Interview Experience 

80%
20%
0%

Interview Difficulty 

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No Offer

Neutral Experience

Average Interview

Applecare Advisor Interview

Applecare Advisor

I applied online and the process took 4 weeks - interviewed at Apple.

Interview Details – I submitted an application online and received a call about two weeks later with preliminary questions and they set up a facetime interview for a week later. I was then asked to schedule a second facetime interview for a week after that. The interviewer was very personable, and not intimidating like I had expected.

Interview Question – A customer calls and says that the airline lost their baggage with their computer in it. They have a presentation to give and need to get the files to their co-worker.
I honestly have no idea how to troubleshoot this scenario.
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Accepted Offer

Positive Experience

Average Interview

Applecare At Home Advisor Interview

Applecare At Home Advisor
Austin, TX

I applied online and the process took 2+ weeks - interviewed at Apple in December 2011.

Interview Details – After phone interview, you will receive a FaceTime interview which will reveal aptitude for troubleshooting. (If someone had a printer issue, what steps would you take?- that kinda thing.) Then you will receive an iMac and phone w/ headsets if you are hired and will be virtually trained for the next month. (in 2.5 years, I have met IN PERSON, 4 people that I work with, and there are thousands of AHA employees.

Interview Question – Just be prepared to show them your process in isolating issues to quickly come to a resolution.   Answer Question

Negotiation Details – not much to bargain with...

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Accepted Offer

Positive Experience

Average Interview

AppleCare At-Home Advisor Interview

AppleCare At-Home Advisor
Huntington, WV

I applied online and the process took 3 weeks - interviewed at Apple in September 2013.

Interview Details – The interview process is tiered, with an interviewee going through about three interviews. The interviewers are all super nice and friendly, and make the interviewing process a pleasure. Focus in the interview is primarily on customer service, with some tech knowledge explored as well.

Interview Question – I didn't really have a tough or unexpected question. I suppose that would vary by person, and while the questions make you think, I wouldn't call any of them "hard."   Answer Question

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No Offer

Neutral Experience

Applecare At Home Advisor Interview

Applecare At Home Advisor

I applied online and interviewed at Apple.

Interview Details – Applied online on a Thursday morning, got a call THAT afternoon. Was invited for a second interview, which was scheduled for the next Monday. That was a FT interview with a second recruiter, and I learned via an email message the next day that I would be moving on to the 3rd interview. Hoorah! The message included a link to schedule the 3rd,with interview opportunities as soon as two days from them - the next Thursday. But - I was going to be out of the country starting that day and for the next week and a half. I emailed the recruiters involved explaining the situation, and eventually got a message from a higher up that said, basically 'safe travels, we'll do this when you get back.' So then I am indeed out of the country and one day start to see a series of missed calls from CA. Then I answer a call - it's the second recruiter asking if I am still interested in the position? I explained yes, but I thought everyone was clear that I was unavailable until the next week? That night, after another round of messaging with the 'safe travels' recruiter, I was finally told that I was confirmed for a 3rd interview the Monday following my return at 10AM EST (although all other interviews are scheduled for CST?). That day came and went with no call. Huh? I messaged everyone involved about a possible mix up in the time? Heard back from exactly NO one - zero. So, I went back to the message with the link to schedule your own 3rd interview and found that, indeed, I cold still do that, and I set up one for the next day. That time came, and I did get the FT interview. Alas, two days later, I got the dreaded email message that they had decided to move on with 'other candidates'. Crash! My wife thinks I should have tried to schedule the 3rd while we were out of the country and that I lost momentum by putting it off. In retrospect, I think she may be right. That whole 'confirmed 3rd interview at 10 AM EST' with the subsequent no interview was very strange. I have re-applied twice, and have heard nothing back. Oh well. Time to move on.

Interview Question – Describe the difference between Bluetooth and Wireless. I stumbled over that one....   Answer Question

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No Offer

Positive Experience

Difficult Interview

Applecare Advisor Interview

Applecare Advisor

I applied online - interviewed at Apple in May 2014.

Interview Details – Im an internal candidate, coming from retail. I had my second and final interview today and was a little surprised with the number of technical questions and role play scenarios. I was on FaceTime with the interviewer for close to an hour. In the end she said that she'd forward this on to another group, and I should hear from them 5-10 days. I felt I answered the questions with great customer service, aligning with customer, putting at ease, willing to help but was tripped up on some of the content and had to explain that if this was a real scenario, this is where I would dig to ensure I was giving accurate advice, or walking with customer thru the steps... Anyone else have any feedback on this or a feeling as to length or what to expect??

Interview Question – She asked me someone just left the office and had all their contacts in the phone. they are now on the road to a very important meeting with million dollar deal at stake. All of her contacts are gone...can you help me get them back now. She has calls to make in the next twenty minutes and has no time to waste...

many email questions, syncing issues, a lot of information thrown at once ...
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No Offer

Positive Experience

Average Interview

Applecare At Home Advisor Interview

Applecare At Home Advisor

I applied online and the process took 4 weeks - interviewed at Apple.

Interview Details – I applied on-line. Less than a week later, I received a phone call from a friendly gal asking me a few questions:
1. A customer calls because they were out for a walk and fell and dropped their phone. How do you respond?

2. What is your CPU and what does it do?

3. My phone needs reset what do i do?

Moved me forward to the second interview: (Video Chat)

1. I'm on my honeymoon and we got an ipad for our wedding gift and I dropped it and it shattered.

2. Tell me about a time in your previous employment that you had to deal with a difficult situation with your co workers and how you resolved it.

3. What is RAM?

4. Why Apple?

Moved onto the third interview which is pending..

Best I can say is BE EMPATHETIC! Apple centers their product around excellent customer care.. which is just that. CARE about the customer.

Interview Question – My phone needs reset what do i do?   Answer Question

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Accepted Offer

Neutral Experience

AppleCare Senior Advisor Interview

AppleCare Senior Advisor

I applied in-person and interviewed at Apple.

Interview Details – Mostly asking questions about how you would handle certain types of situation. More personal that technical, and are designed to see how you would react in certain situations.

These are considered entry level positions so a huge background of technical experience alone won't land you the job.

Moving up within the company will be interviews largely consisting of previous experience and outcomes.

Interview Question – When have you done something that didn't align with company policy and why?   Answer Question

Negotiation Details – No negotiation

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No Offer

Positive Experience

Average Interview

Applecare At Home Advisor Interview

Applecare At Home Advisor
Indianapolis, IN

I applied online and the process took 1 week - interviewed at Apple in February 2014.

Interview Details – The interview process was fairly straightforward.
The first interview was a 20 minute phone call with a recruiter that asked the standard interview questions.
The second interview was also 20 minutes but was done via Skype.
Admittedly I had never done a Skype interview so the experience was interesting. Aside from a few technical glitches on both the interviewer’s end and mine everything was simple.

Interview Question – Truthfully none of the questions were really very difficult. The most important thing here is to make sure that your customer service is high. It's more important to be friendly than to be technical.   Answer Question

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1 person found this helpful

No Offer

Positive Experience

Average Interview

Applecare At Home Advisor Interview

Applecare At Home Advisor

I applied online and the process took 4+ weeks - interviewed at Apple in February 2014.

Interview Details – Filled out application, one month later was contacted by a recruiter. She asked a few technical questions, and a few customer service questions. Then she said I would receive a second interview. A week later I had my second interview. It did not go as smoothly as I felt like I was being rushed through. I somehow made it through that interview and was given a third. The third interview was much more laid back. The Team Leader and I talked quite a bit before hand, and I felt quite at ease. I am still waiting to hear back from them.

Interview Question – What annoys you most about other people, and how do you deal with it.   View Answer

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3 people found this helpful

No Offer

Positive Experience

Average Interview

Applecare At Home Advisor Interview

Applecare At Home Advisor

I applied online and the process took 1+ week - interviewed at Apple in February 2014.

Interview Details – Two days after submitting an application online I received a phone call from a recruiter at Apple to complete an initial screening to see if I would be a good candidate. THe recruiter was friendly and relaxed. She asked me a few basic technical questions, but was more interested in my customer service ability.

Following this screening, she referred me to the next round of interviews which was conducted over FaceTime. Again, this recruiter was friendly and relaxed. She asked me to explain my understanding of the position and relate my experience in human services to this role. I emphasized empathy and quality customer service thought the interview. Again several basic technical questions were asked such as how to assist a customer in taking their phone out of airplane mode and POP v. IMAP servers for someone who wanted to sync email between an iPhone and iPad. This recruiter has referred me on to a third and final round of interviews, this one also to take place over FaceTime.

I am awaiting my third interview.

Interview Question – What email server would you recommend to a customer who wanted to sync their email accounts between their iPhone and their iPad?   Answer Question

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