Apple

  www.apple.com
Work in HR? Unlock Free Profile

Apple AppleCare Advisor Interview Questions & Reviews

Updated Aug 13, 2014
All Interviews Received Offers

Getting an Interview  

75%
8%
8%

Interview Experience  

82%
17%
0%

Interview Difficulty  

Average Difficulty
25 candidate interviews Back to all interview questions
Relevance Date Difficulty
in

Accepted Offer

Positive Experience

Difficult Interview

Applecare At Home Advisor Interview

Applecare At Home Advisor
Asheville, NC

I applied online and the process took 2+ weeks - interviewed at Apple in July 2012.

Interview Details – I applied online and then got a call back from a recruiter with very basic questions and a vague description of the position, this person set up my first interview. The 2nd and 3rd interviews were done via FaceTime (skype is an option). They thoroughly explain the position and expectations before asking you questions. The questions mostly surround dealing with customers, how you deal with problems, with teammates and a tech question or two (mine were about email and iPhone experience.)

Interview Questions

  • Tell me about a time when you've failed.   View Answer
  • Tell me about a time when you disagreed with a coworker or supervisor.   View Answer
  • Describe the types of email and which you'd recommend.   View Answer
  • What is your biggest fault?   View Answer
  • What expectations do you have from us?   View Answer

Negotiation Details – They offered me part time at first and I explained that I was cringing at declining but that I desperately needed full time. I explained that Apple was my dream company but I had to have full time. They called back the next day with a full time offer.

I requested an additional $0.50 an hour and got it, but there was really no haggling. I wasn't unreasonably high but definitely pushed the salary cap - but I also have 10 years customer service behind me, 6 of which were with cell service providers.


Accepted Offer

Positive Experience

Difficult Interview

Applecare Advisor Interview

Applecare Advisor

I applied online and the process took 5 weeks - interviewed at Apple in August 2014.

Interview Details – I applied June 2014 and the recruiter called for the screening interview in July. I was then moved on to the FaceTime Interview and passed that. Waited 3 weeks for a followup for the FaceTime interview with a team manger this past Monday. Told me to wait 2-3 weeks for a decision and today I got the call and accepted the offer! waiting for background check info from HireRight. Know the products to some degree, also helps to own the product. Empathy!!!! during the role plays. They are big on that. Be very personable as you can with all interviews as well.

Interview Questions

  • "What is an Operating system."   View Answer
  • Describe a time where you ran into an issue you could not solve right away and how did you go about solving it   Answer Question
  • Role Play: My AppleTV is not connecting to the Internet what do I do?   View Answer

Negotiation Details – No negotiation. They inform you of pay in the beginning.


1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Applecare Advisor/AHA At Home Advisor Interview

Applecare Advisor/AHA At Home Advisor

I applied online and the process took 6 weeks - interviewed at Apple.

Interview Details – The initial application is through cooljobs.apple.com. Apple posts jobs at that site, continuously.
Submitted the short application and a resume.

Approximately a week later, a recruiter called to inquire if I were still interested in the job. A short interview followed, asking about office accommodations and describing the job and pay.

A week later, a recruiter with a second interview was done via video chat. This one more in depth, asking about experience and probing for long term personality compatibility.

A week after that, a final interview was done via video chat, this time with an AppleCare Manager. This interview included questions regarding how I would react to certain situations, and technical questions about troubleshooting certain issues. Note: The AppleCare Manager was very impressed with the technical knowledge, indicating that most interviewees are not as technically inclined.

A background check was done and took 2 weeks to complete. Upon completion, an official job offer was made. An email was received, congratulating me on the new hire. The email indicated paperwork would be sent via FedEx.
The paperwork required identification documentation, I-9, Intellectual Property Agreement, the job agreement and offer letter to be filled and returned. A start date was then set.

After the start date was set, a shipping date was also set. An iMac, phone, headset, etc... were all sent, property of Apple, to be used for job related tasks only.
Immediately after, 6 weeks/8 hr days of interpersonal and technical training would begin, before going on the job.

Interview Question – Describe a time when you did something that you didn't think you could do.   View Answer

Negotiation Details – There was no pay negotiation. The pay rate is determined by locale. Experience, expertise, certifications, etc... don't matter. The qualifications are that you are smart, and easy to communicate with.


No Offer

Neutral Experience

Average Interview

Applecare Advisor Interview

Applecare Advisor

I applied online and the process took 4 weeks - interviewed at Apple.

Interview Details – I submitted an application online and received a call about two weeks later with preliminary questions and they set up a facetime interview for a week later. I was then asked to schedule a second facetime interview for a week after that. The interviewer was very personable, and not intimidating like I had expected.

Interview Question – A customer calls and says that the airline lost their baggage with their computer in it. They have a presentation to give and need to get the files to their co-worker.
I honestly have no idea how to troubleshoot this scenario.
  Answer Question


Accepted Offer

Positive Experience

Average Interview

Applecare At Home Advisor Interview

Applecare At Home Advisor
Austin, TX

I applied online and the process took 2+ weeks - interviewed at Apple in December 2011.

Interview Details – After phone interview, you will receive a FaceTime interview which will reveal aptitude for troubleshooting. (If someone had a printer issue, what steps would you take?- that kinda thing.) Then you will receive an iMac and phone w/ headsets if you are hired and will be virtually trained for the next month. (in 2.5 years, I have met IN PERSON, 4 people that I work with, and there are thousands of AHA employees.

Interview Question – Just be prepared to show them your process in isolating issues to quickly come to a resolution.   Answer Question

Negotiation Details – not much to bargain with...


Accepted Offer

Positive Experience

Average Interview

AppleCare At-Home Advisor Interview

AppleCare At-Home Advisor
Huntington, WV

I applied online and the process took 3 weeks - interviewed at Apple in September 2013.

Interview Details – The interview process is tiered, with an interviewee going through about three interviews. The interviewers are all super nice and friendly, and make the interviewing process a pleasure. Focus in the interview is primarily on customer service, with some tech knowledge explored as well.

Interview Question – I didn't really have a tough or unexpected question. I suppose that would vary by person, and while the questions make you think, I wouldn't call any of them "hard."   Answer Question


No Offer

Neutral Experience

Applecare At Home Advisor Interview

Applecare At Home Advisor

I applied online and interviewed at Apple.

Interview Details – Applied online on a Thursday morning, got a call THAT afternoon. Was invited for a second interview, which was scheduled for the next Monday. That was a FT interview with a second recruiter, and I learned via an email message the next day that I would be moving on to the 3rd interview. Hoorah! The message included a link to schedule the 3rd,with interview opportunities as soon as two days from them - the next Thursday. But - I was going to be out of the country starting that day and for the next week and a half. I emailed the recruiters involved explaining the situation, and eventually got a message from a higher up that said, basically 'safe travels, we'll do this when you get back.' So then I am indeed out of the country and one day start to see a series of missed calls from CA. Then I answer a call - it's the second recruiter asking if I am still interested in the position? I explained yes, but I thought everyone was clear that I was unavailable until the next week? That night, after another round of messaging with the 'safe travels' recruiter, I was finally told that I was confirmed for a 3rd interview the Monday following my return at 10AM EST (although all other interviews are scheduled for CST?). That day came and went with no call. Huh? I messaged everyone involved about a possible mix up in the time? Heard back from exactly NO one - zero. So, I went back to the message with the link to schedule your own 3rd interview and found that, indeed, I cold still do that, and I set up one for the next day. That time came, and I did get the FT interview. Alas, two days later, I got the dreaded email message that they had decided to move on with 'other candidates'. Crash! My wife thinks I should have tried to schedule the 3rd while we were out of the country and that I lost momentum by putting it off. In retrospect, I think she may be right. That whole 'confirmed 3rd interview at 10 AM EST' with the subsequent no interview was very strange. I have re-applied twice, and have heard nothing back. Oh well. Time to move on.

Interview Question – Describe the difference between Bluetooth and Wireless. I stumbled over that one....   View Answer


No Offer

Positive Experience

Difficult Interview

Applecare Advisor Interview

Applecare Advisor

I applied online - interviewed at Apple in May 2014.

Interview Details – Im an internal candidate, coming from retail. I had my second and final interview today and was a little surprised with the number of technical questions and role play scenarios. I was on FaceTime with the interviewer for close to an hour. In the end she said that she'd forward this on to another group, and I should hear from them 5-10 days. I felt I answered the questions with great customer service, aligning with customer, putting at ease, willing to help but was tripped up on some of the content and had to explain that if this was a real scenario, this is where I would dig to ensure I was giving accurate advice, or walking with customer thru the steps... Anyone else have any feedback on this or a feeling as to length or what to expect??

Interview Question – She asked me someone just left the office and had all their contacts in the phone. they are now on the road to a very important meeting with million dollar deal at stake. All of her contacts are gone...can you help me get them back now. She has calls to make in the next twenty minutes and has no time to waste...

many email questions, syncing issues, a lot of information thrown at once ...
  Answer Question


No Offer

Positive Experience

Average Interview

Applecare At Home Advisor Interview

Applecare At Home Advisor

I applied online and the process took 4 weeks - interviewed at Apple.

Interview Details – I applied on-line. Less than a week later, I received a phone call from a friendly gal asking me a few questions:
1. A customer calls because they were out for a walk and fell and dropped their phone. How do you respond?

2. What is your CPU and what does it do?

3. My phone needs reset what do i do?

Moved me forward to the second interview: (Video Chat)

1. I'm on my honeymoon and we got an ipad for our wedding gift and I dropped it and it shattered.

2. Tell me about a time in your previous employment that you had to deal with a difficult situation with your co workers and how you resolved it.

3. What is RAM?

4. Why Apple?

Moved onto the third interview which is pending..

Best I can say is BE EMPATHETIC! Apple centers their product around excellent customer care.. which is just that. CARE about the customer.

Interview Question – My phone needs reset what do i do?   Answer Question


Accepted Offer

Neutral Experience

AppleCare Senior Advisor Interview

AppleCare Senior Advisor

I applied in-person and interviewed at Apple.

Interview Details – Mostly asking questions about how you would handle certain types of situation. More personal that technical, and are designed to see how you would react in certain situations.

These are considered entry level positions so a huge background of technical experience alone won't land you the job.

Moving up within the company will be interviews largely consisting of previous experience and outcomes.

Interview Question – When have you done something that didn't align with company policy and why?   Answer Question

Negotiation Details – No negotiation

Worked for Apple? Contribute to the Community!

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.