Apple AppleCare Advisor Interview Questions & Reviews

Interview Details – Applied online, went to an information session at my school. Had an in-person interview then two phone interviews and then was offered the job.

Negotiation Details – No negotiating, this was a position for college students.

Interview Details – They were hiring a large amount of students at the U early 2012. I basically submitted my resume a week before the dead line in February, then 2 weeks later got an email asking me to come in for a Facetime interview. They asked you a few tech basic questions. how would you describe a hot spot... so on. I got my job offer in April with a start date of May 25th if i chose to take the job.

Negotiation Details – You received a letter telling what your base pay would be and if you chose to accept to reply to the email with "I accept."

Interview Details – Applied on their online employment application page. Cut and paste cover letter and resume. Option to attach a pdf resume too. Took several weeks to get an initial email to answer additional questions. After waiting a few more weeks, sent a follow-up email for a status check. Received an unscheduled phone call to ask some preliminary questions. After passing that first screening, was scheduled for a Skype interview with a recruiter two days later. That didn't go so well. Only asked a few questions, more personal ones than technical. Wasn't invited to move on to the last interview with the hiring manager. Received a "Thanks for applying, but..." email abut 10 days later.

Interview Details – I went through three interviews with different people, culminating in an interview with the Hiring Manager. All three were friendly and warm, and were definitely more interested in how I would relate to customers than my troubleshooting experience, although I have a significant amount of prior experience that was a positive. In one of the interviews, the interviewer even commented that he didn't need to ask me any more technical questions, because he could tell I had no problem there. Overall, I was very pleased with the process and felt that I was well treated. In addition, at the end they promised me that I would get a call or email even if I was not offered the job, so I knew I wouldn't be left hanging.

Interview Details – Recruited on a state university campus by an Apple Corporate recruiter. They were on campus multiple times over the semester and actually seemed to have trouble recruiting. Many students didn't take them seriously.

I got to know the recruiter and eventually was convinced to apply.

There are multiple stages to the hiring process although none were particularly rigorous.
It was incredibly difficult to get in touch with the recruiter, they never returned a voicemail or email.
I once missed a call from them and they left a voicemail stating they wanted to setup an interview. It took multiple calls before I was able to get back in touch. DO NOT MISS THE CALL no matter how socially rude you have to be to answer it.

In order:
-Submitted resume on the Apple College At-Home-Advisor jobs website
-Followed up with recruiter to make sure they received the resume
-Received an email with a link to an online web survey with questions about my and others perception of my technical skills (rating various questions from 1-10). No free-answer questions
-Received an email with a link to a 3rd party background check company that had to be completed before anything further happened
-Was contacted by the recruiter and eventually setup a phone interview with a team manager
-Had a 20-30 minute phone interview with the team manager who I ultimately worked for
-Was told by the team manager that they "never tell people this" but he would be recommending me for hire.

Negotiation Details – There was absolutely no flexibility in the offer once it was made. Keep in mind this is specifically for the College At-Home-Advisor program, not the regular part or full time At-Home-Advisors.
At the time they offered between $10 and $11 per hour, in 25 cent increments based on a pre-set grading system.
The following criteria each qualifies for a .25 cent bump in starting pay
-Greater than 3.0 GPA
-Currently use a Mac and have for more than 1 year
-Interview Score (50 cents total available)

Interview Details – My interview was set up over the phone. Upon arriving at the corporate location in Austin, TX, I had to wait with some other candidates in the lobby (not really a waiting room). I dressed professionally, as I believe others did too, but my interviewers, a man and a women, were much more casual, as most of the employees walking around. It was a very easy interview, more personality and to see what kind of analytical thought process I go through. Within the following week I received my offer call.

Interview Details – Very friendly interview via Skype, landed my third interview from the hiring manager. Know your Apple Products and how to navigate through iOS. Use analogies to explain technical answers, they're interested on how you communicate your knowledge to non tech savy people. Third interview was via skype as well, very laid back. Most of the questions were geared toward troubleshooting. Lots of hardware related questions.

Interview Details – Pretty straight forward. You get a call, you face time with the manager and you may get a call back for offers.