Apple
3.9 of 5 3,135 reviews
www.apple.com Cupertino, CA 5000+ Employees

Apple Concierge Interview Questions & Reviews

All Interviews Received Offers

Getting the Interview 

68%
31%

Interview Experience 

80%
20%
0%

Interview Difficulty 

11 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Positive Experience

Average Interview

Concierge Interview

Anonymous Employee
Cambridge, MA

I applied through an employee referral and the process took 2 weeks - interviewed at Apple in November 2008.

Interview Details – One Group Interview, three one-on-one interviews, starting with a people manager, moving to senior management and finally with the store leader

Interview Question – Most difficult customer experience, how can you break down technology details into layman's terms.   Answer Question

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Accepted Offer

Neutral Experience

Average Interview

Concierge Interview

Anonymous Employee
Dallas, TX

The process took 4 days - interviewed at Apple in June 2009.

Interview Details – Applied for a position within the store through a friend. Had 3 different interviews with each manager of the store consisting of "why apple" and how I would handle certain customer service issues. The interviews were spaced out over two weeks but I was offered the job at the end of it.

Interview Question – How would you handle an irate customer if a manger was unable to assist you?   Answer Question

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7 people found this helpful

No Offer

Positive Experience

Average Interview

Specialist, Concierge Interview

Anonymous Interview Candidate
Denver, CO

I applied online and the process took 1 week - interviewed at Apple in October 2009.

Interview Details – Ok I applied to Apple through their website, then I went in person to the apple store to hand in my resume + cover letter. (I made sure to get the hiring manager's name before hand to put on the cover letter).

I did a follow-up E-mail a week later and then the manager replied with an invitation to this invite-only hiring seminar. Also known as a Group Interview.

They said "feel free to wear business casual". I came in wearing dress shirt, dress pants, belt , and dress shoes. (I didn't wear a tie or coat). I also brought a zip-up folder with extra copies of my resume and cover letter, it Also had a notepad in it. Its not really needed.. but it makes you look like you came prepared and you are serious about getting this job. Also make sure you check in 15 minutes early. No Sooner.

Alright so there were 14 other candidates all wearing different attire. 3 of them were wearing jeans and a button up shirt. Some wore khakis and brown jeans, etc.

There were 3 managers and 2 employees helping out with this seminar. They introduced themselves and I made sure to remember their names, so later on when I greet or talk to them I call them out by their name.

We were told to sit down by the genius bar where there was this TV screen and lots of chairs.

Before I talk about the seminar process I just want to say that I am the kind of guy who gets a little nervous doing group interviews and talking in front of a group. I somehow put that aside , probably thanks to reading up and studying the interview before-hand. Just like your doing now.

Also the 3 managers had a notepad with everyone's names. So they could take notes on us during the seminar. They also made us make a name tag for ourselves so they can easily refer our names.

First they had us pick a partner and gave you 5 minutes to tell that partner Why you wanted to work for apple and if you were a apple product, what would you be? Then we had to stand up in front of everyone and tell them about our partner.

I made my partner look good, even though he kind of forgot what to say about me. I think the managers are looking for a team player. So be sure to make your partner look good.

After that they turned on 1 video showing apple's retail success and talked about it.
The managers asked us what do you notice when you walk into an apple store.
After everyone answered and talked about it for a few minutes, some good answers were shown on the TV screen.

Here are some of them that I remembered.
"next day repairs"
"one on one learning"
"Product Demos"

Then they had us break off into groups of 3-4. They gave each group a specific product to talk about to everyone. We got 15 minutes to plan our presentation. They also say be as creative as you want.

My group got the Iphone. There were 3 of us so we split up the presentation into sections. I talked about the hardware and different sizes (8gb,16gb,32gb,Camera, Battery Life, Etc) then I passed the talking on to the next group member and he talked about the apps, and so on.

The next group was up and they did something creative, one member was acting like a new customer walking into the store not knowing anything about the Ipod. And the other 2 members were answering his questions as if they were going through a real sale. (I thought that was pretty creative).

I also made sure that we were the first group to do our presentation. It didn't really matter.

After that, we went back to our seats and they talked about what positions they were currently looking for.
they were looking for Specialist & Concierge.

Next up was a Question and Answer Discussion. I wanted to get my question out first. I asked "Can you describe an ideal employee?" And they were talking about it for 10 minutes.

After a few questions and answers they gave us all a form that asks us what is our availability and they wanted me to mark what store I would like to work at. We filled it out and then we were able to head home.

 And we will get an e-mail the next day saying if we are picked for a 1 on 1 interview or not.

Notes:

They are looking for a special outgoing , team player kind of person. During the group interview they don't care what your experience is. They want to see your personality and check your availability.

One manager said "It's harder to get hired into apple than it is to get into Stanford".
Another said "At some seminars we don't pick any of the candidates".

This seminar was close to the holidays. So I know a few people will get hired for Seasonal Part-time work.. but you can work your way to full-time if you work hard and really go for it.

Thats pretty much it. Overall it was an average interview and I believe I did pretty good.

Thanks for reading this (I really wanted to talk about every detail that happened, because when I was researching for my interview people would only talk about certain parts).

Good luck on your interviews!

Interview Question – If you were an apple product, what would you be?   View Answer

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1 person found this helpful

Declined Offer

Neutral Experience

Average Interview

Concierge Interview

Concierge

I applied online and the process took 2 weeks - interviewed at Apple in January 2008.

Interview Details – phone interview was really easy. just be honest. if you really like there products, get taht across to them.
one on one interview was strange. he asked me questions, i answered thoroughly. last question was do you have any questions for me. i froze.

Interview Question – what is your fav. apple product?   View Answer

Reason for Declining – another job offer.

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1 person found this helpful

No Offer

Positive Experience

Difficult Interview

Concierge Interview

Concierge
Raleigh, NC

I applied online and the process took 2 days - interviewed at Apple in October 2009.

Interview Details – You first apply online where you can upload your resume and go through the typical application questions. The next day I received a e-mail from the store manager to attend a career seminar. The seminar lasted 2 hours. There was a group of about 20 who attended. When we first walked in all of the employees cheered and high-fived everyone. We watched a few short presentations and then all of the applicants had to tell the group their name, favorite apple product, and their favorite smell. We were then broken into groups of two. In the group we had to discuss the presentation that we watched and then stand up in-front of everyone and tell them our partners thoughts. Finally we were broken into groups of 4 and we had 10 minutes to come up with a skit or presentation that lasted 2 minutes. I believe that the managers on hand were looking at your personality and how you interacted with people. The day after the career seminar you receive a e-mail telling you if you made it to the next round of interviews. I did not make it that far.

Interview Question – Do whatever you want to do a 2 minute skit in front of the group.   Answer Question

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No Offer

Positive Experience

Average Interview

Concierge Interview

Concierge

I applied through an employee referral and the process took a day - interviewed at Apple in July 2009.

Interview Details – they asked all of the basic questions, but it was formatted much like a casual conversation, rather than a formal interview. all usual interview topics were covered (qualifications, strengths i would bring to the position, why i want to work for apple retail, etc.), but it was very informal. one disadvantage of trying to work for apple is the length of the hiring process.. almost 90 days, which is not good when you need work right away.

Interview Questions

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Accepted Offer

Positive Experience

Average Interview

Concierge Interview

Concierge
Lynnwood, WA

I applied through an employee referral and the process took 2 days - interviewed at Apple in August 2008.

Interview Details – I sat down in my interview with Kelley and was very warmly welcomed. He actually looked at my resume and asked questions about other places i worked as well as their preorganized questions. A lot of times he would be surprised by my answers and we would carry on a conversation about them for a few minutes. I only went through the 1 interview, but everyone around me seemed really nice and friendly.

Interview Question – I honestly cant remember the specific question, but none of the questions were really unexpected   Answer Question

Negotiation Details – I didn't feel any need to negotiate

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2 people found this helpful

Accepted Offer

Positive Experience

Easy Interview

Concierge Interview

Anonymous Employee
Denver, CO

The process took 4 days - interviewed at Apple in April 2008.

Interview Details – When I first got the call from the Cherry Creek Apple Store in Denver Colorado, I was told about the job I'd applied for. The basics of the job. I talked on the phone with them for about 30 minutes, as they asked a few broad questions; Did I think I was a fit for the job they'd just described, How many years of retail and customer service experience did I have, questions like that. I was then told that they wanted a one on one interview.
When I went in for that interview, I had about a ten minute wait, in which I was instructed to walk around and watch how the store moved. When we finally sat down, they asked me what I noticed first. It was definitely the customer service that caught my eye. Anyone who's been into an Apple store knows that it's chaotic, but through the chaos, all of the employees tend to be laughing or smiling. That's what I noticed. The people who interviewed me joked, and laughed with me. All together, the interview was super chill, laid back, but I ended up getting the job!

Interview Questions

  • What's your favorite thing about an angry customer?   View Answers (2)
  • What would you do if, on a product release day, 5 people were yelling at you, and trying to get your attention, all at once?   View Answer

Negotiation Details – The base pay was higher than the average job, and I transferred stores when I moved, and I told them that I thought I was worth more, and they said, "We do too!" They gave me a raise, they were really great about it.

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Accepted Offer

Positive Experience

Easy Interview

Concierge Interview

Concierge

I applied through an employee referral and the process took 1 week - interviewed at Apple in November 2007.

Interview Details – It went very smoothly. The interview was to transfer from another position in another Apple Store to a new position in a new store. The interview which I received was a one on one interview with the Store's manager. I have also participated in group interviews on the other end of the spectrum with Apple.

Interview Question – Why do you want to work for Apple?   Answer Question

Negotiation Details – As an entry level retail employee there is not much in the way of negotiations and any offer is pretty much the same as the next.

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Accepted Offer

Positive Experience

Average Interview

Concierge Interview

Concierge
Northbrook, IL

The process took a day - interviewed at Apple in December 2007.

Interview Details – Everything went smooth, considering I was interviewing during the Holiday Season.

Interview Question – What is your retail experience?   Answer Question

Negotiation Details – Things went just as expected

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