Apple Mac Genius Interview Questions

Updated Aug 10, 2014
Updated Aug 10, 2014
25 Interview Reviews

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  1.  

    Mac Genius Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Apple.

    Interview Details

    Overall the interview process is fairly straight forward, you are first called in for a group interview and then from there you may have up to five one-on-one interviews. I recently finished the group interview which had around 20 applicants. It started by having each applicant introduce themselves including their background and what they're passionate about. From there they show several videos about what it's like to work for Apple and after each there's a discussion on things that you noticed from the video and how service from Apple is different from other retail stores. Next they split us up into two groups and they had us pass around an iPad with different interview questions that we answer in front of the entire group. Expect four interview questions each and then one group question which is basically asking why you would make a good Apple employee. Finally they allow for any questions that you have and then you're finished.

    Interview Questions
    • There wasn't one question in particular, but most of the interview questions are extremely customer service based so if you don't have mush experience in that field then you may struggle.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Mac Genius Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person – interviewed at Apple.

    Interview Details

    The interview generally consists of determining a personality type more than testing for skills. As long as you have a generally good way with people and a solid head on your shoulders, you should be fine. Be a team player. Each interview is with a manager of higher and higher caliber.

    Interview Questions
    • The hardest questions were about past challenges, what you would do in ambiguous situations, what you could add to the team, etc.   Answer Question
    Negotiation Details
    No negotiation
    Accepted Offer
  3.  

    Mac Genius Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through a recruiter. The process took 4 weeksinterviewed at Apple.

    Interview Details

    Process was a little disorganized on Apple's end. After a phone interview with a recruiter, I went to the group interview at Apple's sales office that has been described by others. I then spoke with four Store Managers and met in person with an Apple recruiter and three Store Managers in several interviews.

    Interview Questions
    • Technical questions were surprisingly basic and the expected answers to at least two were incorrect.   Answer Question
    Reasons for Declining

    Salary was not within the range that the recruiter quoted.

    Declined Offer
    Easy Interview
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  5.  

    Mac Genius Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Apple.

    Interview Details

    Interview process is long and arduous it consists of 3 rounds the first one being a group interview, second being initial manager interview, and third being regional manager interview. It is an extremely difficult process especially given the fact that people are always look over at you to make sure you are not "looking" for answers in the distances. The first interview is a general introduction interview and most decent applicants get passed that and onto the second one where it becomes tough.

    Interview Questions
    No Offer
    Difficult Interview
  6. 3 people found this helpful  

    Mac Genius Interview

    Anonymous Interview Candidate in Madison, WI
    Anonymous Interview Candidate in Madison, WI
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Apple.

    Interview Details

    First, there was a hiring event, with generic "what-if" and "how did you..." questions. The next day was a panel interview with the market leader and other store leaders from the rest of the market, followed by a direct interview with the store leader for the store I'd be working with.

    Following that, I had three additional interviews with the remaining members of the leadership team, which included a tech screen, to make certain that I had at least a modicum of understanding of basic computer concepts. I did "ok."

    After hiring, I was informed that I was the first person in 4 or 5 years to be directly hired into this position at this store, so while it would be hypocritical of me to say, "Don't bother attempting to be hired directly into the Genius position," I will say that it doesn't happen often and had not occurred in the two years that I was with the company.

    Interview Questions
    • It's been quite some time, so I can't recall specific questions, but I'll say that it is incredibly important to have experience with situations where you've needed to manage your time, work in difficult scenarios, overcome adversity with team members, and prepare answers for ways in which you handled those scenarios.   Answer Question
    Negotiation Details
    There are no negotiations with Apple. Well, let me rephrase that: based on what I had read of the negotiation process, I did not bother negotiating, as it was pretty clear that this was the offer and that is that. I did give a range of wages that I was willing to accept and the offer was above the minimum, although just barely.
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Mac Genius Interview

    Anonymous Interview Candidate in Aventura, FL
    Anonymous Interview Candidate in Aventura, FL
    Application Details

    I applied through an employee referral. The process took 4+ weeksinterviewed at Apple in January 2013.

    Interview Details

    2 Interviews and full background and credit check

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview
  8.  

    Mac Genius Interview

    Anonymous Interview Candidate in Monterey, CA
    Anonymous Interview Candidate in Monterey, CA
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Apple in January 2013.

    Interview Details

    Received a phone interview, they asked for basic information. Why you want to work for apple etc. Was scheduled a panel interview. Which consists of Genius manager, genius and the Family room manager. Overall, they asked basic behavioral questions, with some technical questions.

    Interview Questions
    No Offer
    Neutral Experience
    Easy Interview
  9. 1 person found this helpful  

    Mac Genius Interview

    Anonymous Interview Candidate in Washington, DC
    Anonymous Interview Candidate in Washington, DC
    Application Details

    I applied online. The process took 3 weeksinterviewed at Apple.

    Interview Details

    Very stringient, when through 3 interviews to be a specialist that was whittled down from over 1000 people.

    Interview Questions
    • The most important question is on customer focus. All the correct answers are what is best for the customer not what your opinion is.   Answer Question
    Negotiation Details
    No Negotiation
    Accepted Offer
    Positive Experience
  10.  

    Mac Genius Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied in-person. The process took 6+ weeksinterviewed at Apple in October 2011.

    Interview Details

    Connected with a manager in-store where I submitted my resume. I went through 6 interviews and a technical skills test pertaining to software and hardware troubleshooting and technology concepts.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Difficult Interview
  11.  

    Mac Genius Interview

    Anonymous Interview Candidate in Boulder, CO
    Anonymous Interview Candidate in Boulder, CO
    Application Details

    I applied online. The process took a dayinterviewed at Apple in September 2011.

    Interview Details

    They are looking for a "type." Since I was 30 years older than most everyone else I felt a bit out of place. They began by showing a film about the greatness of Apple. One too many location shots in China.

    Then they asked the stupidest question... "What pet would you be and what is your name?" They just wanted to see who was rude enough to interrupt others.

    Then they took us down into six groups of four and asked us to explain our last act of giving. I wasn't prepared for such a personal question.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview

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