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Apple Mac Specialist (Apple Store) Interview Questions

Updated Nov 14, 2014
Updated Nov 14, 2014
232 Interview Reviews

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1 person found this helpful  

Mac Specialist (Apple Store) Interview

Anonymous Interview Candidate in San Diego, CA
Anonymous Interview Candidate in San Diego, CA
Application Details

I applied online. The process took 3 weeksinterviewed at Apple in March 2011.

Interview Details

Applied online. Received a invite through HR to a hiring event 1 month in advance. Asked to choose from various sessions on various days. As noted by others we went through a presentation and were asked to interview a "BFF" and then introduce them and why they want to work at Apple..what makes them special.
Group activity consisted of two managers asking group/panel interview questions. Many situational questions.

Later that day I was called and invited to come back that 2 days later. Managers were interviewing 6 people in one on one in 30 minute sessions through out the day. Many situational, personality and sales/technology type questions.

One week later I received an email asking to come into the store for an interview. Later that day I received an email for a background check.

Upon the store interview I met with the Senior Manager for a 30 minute 1 on 1 interview. Discussed the position. Some situational/Sales/Technology questions.

One week later I got a phone call from the store saying that they were going with another candidate

Overall It was an intensive process that is mainly focused on finding the top performers that fit the Apple Mold. Go into the process expecting it to be difficult. At the start of the hiring event they stress that getting a job at Apple is like getting into Harvard or Yale.

Best of Luck

Interview Questions
No Offer
Positive Experience
Difficult Interview

Other Interview Reviews for Apple

  1. 1 person found this helpful  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Emeryville, CA
    Anonymous Interview Candidate in Emeryville, CA
    Application Details

    I applied online. The process took a dayinterviewed at Apple in September 2011.

    Interview Details

    The hiring event I attended lasted for two hours and there were 24 candidates in the room. In two days they were looking at about 150 candidates for four stores. In addition to the head recruiter who stood up front and led the session, there were at least ten other Apple people in the room armed with clipboards taking notes. To start off the session the head recruiter showed some Apple videos that gave stats about Apple's success. Take notes! There is a verbal quiz! They are looking for people who can recall the number of stores worldwide, or sales for 2010. They also broke the group into pairs.I had a few minutes to get to know my partner and then introduce him to the group.Alternatively, he had to do the same. My advice: figure out the key messages about yourself you want your partner to remember and then tell him in a very clear and concise way so he can remember the key points. Following this exercise, there were additional opportunities to "add your two cents" to the presentation by raising your hand and getting called on to add comments about a question he posed. For example, "what is your favorite iPhone app and why?" This type of back and forth went on for a while until we were split into groups of six and taken out into the hallway with two people from Apple still armed with clipboards. Again, this was so weird because questions were posed to the group and either you had to jump in to answer a question or, they went around the circle and everyone answered the same question. Both of the Apple people were taking notes. We then went back into the room, sat down and they said "Thanks very much, we will be in touch as early as this afternoon." Bottom line, I have no idea what they were looking for. No one in the room had more experience with Apple products than I did. In fact, some only owed an iPod. Somehow that did not matter. They are looking for a "type" that I wish I could explain to you here, but I can't since I am not sure who got called back for round 2. I did not move forward in the process. I am a 60 year old woman who has been using and loving Apple products since 1990, the year most of the people in that room were born! I figured that it was worth a try to see if they would hire me to work with some of their customers who may be intimidated by the hip, young Specialists who dominate the scene at the typical Apple store. When I received the "sorry to say" email my husband's comment was "after a month when the novelty wears off, you would hate it." Maybe he is right. Maybe not. In the meantime, I remain a loyal Apple customer.

    Interview Questions
    No Offer
    Neutral Experience
    Difficult Interview
  2.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Calgary, AB (Canada)
    Anonymous Interview Candidate in Calgary, AB (Canada)
    Application Details

    I applied through an employee referral. The process took a dayinterviewed at Apple in April 2012.

    Interview Details

    It was a high energy group interview with little focus on specific people. The people who were doing the interview were really high energy and were obviously trying to be fun. It was very difficult to try to stand out among the crowd due to the open ended questions that were being asked.

    Interview Questions
    No Offer
    Neutral Experience
    Difficult Interview
  3.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Troy, MI
    Anonymous Interview Candidate in Troy, MI
    Application Details

    The process took a dayinterviewed at Apple in May 2012.

    Interview Details

    I went through this interview with Apple twice already, therefore I already have a good idea of what their internal hiring process consist of.

    My 1st experience:

    My first occurrence with them was during the month of April (2012) similar to the other participants experiences on Glassdoor. Apple invites you to a plush hotel (Baronette Renaissance Detroit in Novi, MI is where I was invited) where you will be invited into a conference after signing up in the lobby. In my experience there were approximately 4 Apple store leaders each from different Apple stores (Briarwood, Partridge Creek, Somerset, Twelve Oaks) after the facilitator introduces themselves and the other key store leaders, they initiate an "engaging video about Apple Almighty." Once the video is finished, the facilitator will ask Apple related questions. Its unfortunate because out of a room full of 40-50 people, the facilitator will only pick up to 3 participants that they feel are special, seriously. This period is significant but it's ignorant, there is no feasible way possible that 40-50 people can ''stand out'' in their own individuality and show how they would be a great fit for Apple. After the facilitator speaks, they switch off with another store leader to initiate the second part of the interview process.

    Part 2:
    We're all broken up into groups of 8-10 people, now I understand Apple wants you to stand out but after 20-30 minutes of sheer lecture based facilitation there is no way possible that they could happen. I don't care how pristine your responses are. In these groups, they pass an IPAD around with detailed questions about your work history. The questions are behavioral based and what's funny to me is how you can tell how the prospects are expressing visible amounts of nervousnesses. Hands shaking, palms sweaty, twitching, overly exaggerated details in their (our) stories, all in an effort to impress the next. There is a store leader at our table jotting down scribble -scrambled notes she was pregnant actually, ultimately I could tell that she wasn't even into it.

    Finally,
    They ask you "How would you be a great apple store team leader?" everyone goes around the room in a ''snake-format'' and answers it to the best of their ability. After that, they ask you to leave your resume behind and that's it. One more thing, the store leader will notify you that there aren't enough jobs to go around for everybody and he also states how he has seen a few of us ''before'' --> lol, that's a hint right there that 75% of us won't make it. (1) Out of 40-50 people in a room all competing for the same job there's no way that you can stand out. (2) A large portion of the interview is lecture based, this felt more like a keynote event rather than an interview with us middy introducing ourselves in the end. (3) Some people don't even know why they like Apple. Over exaggerating your life experiences or love for Apple products will not get you in any faster. My second interview which was yesterday, was similar to the first just more organized (we had more time) but less engagement.

    Interview Questions
    • Describe a time where you expected results? but based it was good or bad because of someone else's?   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
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  5. 5 people found this helpful  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Apple.

    Interview Details

    1) Hiring Event
    2) First interview with a floor manager
    3) Second interview with a Specialist manager
    4) Third interview with the Store Leader
    5) Fourth interview with the Market Leader (at this point the offer is basically guaranteed)

    Any advice I could give is that if you really want the job, dress casually. They are hiring for looks whether the candidate meets "the brand". Go into an Apple store and talk to an employee on the floor about any advice they might have.

    Be wary, the interviewers are trying to screw with you. They will reschedule your interview times last minute, ask you intricate questions about Apple that are impossible to know the answer to unless you already work there, and constantly make you feel as if you have failed the interview.

    After my second round I was given a huge 10 minute explanation for how I should approach a rejection. "Just in case we reject you, you need to understand that I was rejected the first time I applied". They do this to see your response. I said "Well I really hope it doesn't turn out that way, I feel like I am a great fit for your company". Plenty of people will freak out and ask how they did, this will lead to a rejection.

    50 people were interviewed for my spot. Every single thing you do WILL be taken into consideration.

    Interview Questions
    • You are overqualified for this position. Tell me why you aren't just going into a corporate sales position and seeking higher education?   View Answer
    Negotiation Details
    No negotiations. I attempted but the number of other qualified candidates was so high that Apple was willing to walk away. I also had a higher starting wage because of my college degree, that was unwarranted otherwise since I had no retail experience. I made twice what a barista with 3 years experience makes at Starbucks. I couldn't complain.
    Accepted Offer
    Negative Experience
    Difficult Interview
  6.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source. The process took 3 daysinterviewed at Apple in August 2014.

    Interview Details

    This was easily the hardest interview process I have been through in my life. From what I understand, the first interview is in a group setting with anywhere from 3 people to 100 people. This is where the weed a majority of the applicants out. I was lucky enough to have a referral, so I wasn't required to take this interview. Interview number 2 was with a hiring coordinator. She took me around the corner to a Starbucks, and it was essentially a conversation, not really an interview. The second interview lasted about 30 minutes. From there, the third interview, which I was also lucky to get immediately after the second interview, was with the Store Lead. Once again, this interview was held at the Starbucks and was very casual. After the third interview, I was told I would hear from them via email (saying thanks for the interest, but we've decided to move forward with different candidates) or a phone call to set up an additional interview. Lucky for me, about 2 hours after my third interview I got a phone call asking me to come in the next day for a fourth interview with the District Manager, this was also a group interview, being me and 2 other candidates. If you make it to the last interview, you're in. This was the most casual of the 4 interviews and from the start you could tell it was a "get to know you session." After that interview, which lasted about 45 minutes because we were having such a good time conversing amongst ourselves, I was taken back into the store and told I would get an email to submit my background check, and once that was complete, I would be receiving my official offer!

    Interview Questions
    • Why Apple?   Answer Question
    • Name a time when you had to ask others to do something for you, and were they willing?   Answer Question
    • If I were to call a person you work with and ask them to describe you positively in 2 words, what would this two words be. If I asked for one negative word, what would it be?   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  7.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Pasadena, CA
    Anonymous Interview Candidate in Pasadena, CA
    Application Details

    I applied online. The process took a weekinterviewed at Apple in June 2014.

    Interview Details

    If you are picked they email you for a group interview so be prepared for that.There is about 9 candidates that are within the group. They do ice breakers to get everyone's nerves out and have you introduce one of the candidates. It is the store manager and senior leader that do the interview process. By the way they take a lot of notes based off the answers you give to them.

    Interview Questions
    • Get to know all the latest on there products: hardware, software, and how it works. They will ask about all of it.   Answer Question
    No Offer
    Positive Experience
    Difficult Interview
  8.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a weekinterviewed at Apple.

    Interview Details

    It had a very intense interview process. It first started with a phone call seeing if I would be interested in attending a hiring event. This is after I had my resume in the system for two years. I then went to the hiring event which had group questions and movies and they asked what we thought of what we watched. I then had a group interview with four other people and then the next had just me and another person. It was very vague questions but still applicable.

    Interview Questions
    Accepted Offer
    Positive Experience
    Difficult Interview
  9. 1 person found this helpful  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through an employee referral – interviewed at Apple in October 2011.

    Interview Details

    It was an intense process of 3 interviews. First, a giant one, in a group of candidates. Then a second in a smaller group. And then a third one on one.

    Interview Questions
    • There was a apple knowledge test in the first interview.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  10.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4 weeksinterviewed at Apple.

    Interview Details

    I've heard there are 5 interviews the initial is a seminar where we were applauded into the store but after that the real interviewing starts and they just call you or email you as you proceed further into the interview process.

    Interview Questions
    • If you could be any Apple Product which would you be and why?   Answer Question
    No Offer
    Difficult Interview

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