Apple Mac Specialist (Apple Store) Interview Questions

Updated Apr 21, 2015
240 Interview Reviews

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Mac Specialist (Apple Store) Interview

Anonymous Interview Candidate in San Jose, CA
Accepted Offer
Positive Experience
Average Interview
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 3 daysinterviewed at Apple (San Jose, CA) in September 2012.

Interview

Interview process was comprised of multiple interviews starting with current store employees, then store management, and then multiple store (market) management team. It was very laid back and overall a solid, constructive process. The biggest goal for them is to try to get to know you as a person and not assess your knowledge of Apple. Keep that in mind.

Interview Questions

Other Interview Reviews for Apple

  1.  

    Mac Specialist (Apple Store) Interview

    Anonymous Employee in Boston, MA
    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a weekinterviewed at Apple (Boston, MA) in March 2014.

    Interview

    At first there was an phone interview. Then an in-store interview. We sat in front of a couple Imac in the corner of the store. The manager was very polite. It was honestly the least stressful interview ever, at least for a geek like me anyway. I was asked a couple of questions. Then the usual (describe a situation stuff). The was asked on how i would describe to customer the difference between RAM and a HD. Lastly I was asked what I liked to do for fun. I used this opportunity to carefully slip my usage of apple products; being that i am a designer, and an over chill person. Looking back, the only reason I knew wasn't going to be hired is the fact that they were only looking PT employees at the time.

    Interview Questions

    • Talk about a time you had to overcome an obstacle specifically one you were not trained for. How did you overcome that obstacle?   Answer Question
  2.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Vancouver, BC (Canada)
    Accepted Offer
    Negative Experience
    Easy Interview
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 5 daysinterviewed at Apple (Vancouver, BC (Canada)) in June 2011.

    Interview

    group interview and then one on one with management. they held the group interview at a hotel. The interview was really just a bunch of employees just trying to pour the apple koolaid down everyones throat and see which potential candidates would jump up and down the fastest at an opportunity to work for apple. it's really quite ridiculous. it was more of a marketing stunt than an interview. AVOID APPLE AT ALL COSTS.

    Interview Questions

  3. Helpful (3)  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Phila, PA
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 4+ weeksinterviewed at Apple (Phila, PA) in March 2015.

    Interview

    A little drawn out, but worth the initial offer for employment. Group interview with 20 prospects from all walks of life. Some people talked a lot and tried to stand out, others sat back in the pocket and enjoyed the ride. Second interview with 3 other prospects, store manager (basic personality screen). Final interview with the regional market leader which I assume was simply to put a face to a name. Lastly was made an offer via phone pending a background check. BE YOURSELF

    Interview Questions

    Negotiation

    Took the first figure they gave me

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  5.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Orlando, FL
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ monthsinterviewed at Apple (Orlando, FL) in August 2014.

    Interview

    The interview process contain three rounds. First round is a group interview where they go over the company, and there is questions answered among the table. Second interview was at a hotel it was one manager interviewing two candidate, Third round was a brief interview with the Store Manager. all the questions asked along the way were customer service situational questions. "WHat would you do if you had an angry customer?"

    Interview Questions

  6.  

    Mac Specialist (Apple Store) Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Easy Interview
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeksinterviewed at Apple.

    Interview

    I did a single 1:1 interview. I received an email 2 days later saying that they had decided to go with another candidate. I had been recommended by a friend who was already working there.

    The interviewer asked what my best work experience was. I told them and went into detail why I chose the specific job, specifically that the manager I had at the time was very good,

    She also asked about what I had been doing over the past year. I told her about graduating University, working and traveling.

    Interview Questions

  7. Helpful (2)  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in San Francisco, CA
    Accepted Offer
    Positive Experience
    Average Interview
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeksinterviewed at Apple (San Francisco, CA).

    Interview

    I was recommended by an employee. I went to a general hiring event at a hotel. It was a two-hour, multiple-sessions affair, about 40 people present, 8 interviewers. It wasn't easy, mostly because of the circumstances --striving to make a solid impression on the interviewers-- but it was very interesting.

    Interview Questions

    • Tell us about a disappointing outcome during an interaction with a customer.   1 Answer

    Negotiation

    One more meeting with a regional Manager and a store manager. It was very pleasant. - The background check took the longest, because the Courts had additional closed days, due to budget cuts.

  8.  

    Mac Specialist (Apple Store) Interview

    Anonymous Employee
    No Offer
    Neutral Experience
    Average Interview
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Apple in November 2014.

    Interview

    I applied online through the apple store. It had basic multiple choice questions, and extensive work history.

    Got an email to go to a group interview 2 days after applying online. Group interview was held in Chadstone. It was a pretty relaxed. You can wear jeans. But I opted to dress a little more professional. Simple a line black skirt and quirky shoes and necklace to show off my "Personality" apple is pretty big on hiring "people persons" so having something interesting to talk about is a great way in.

    Showed us a bunch of videos on what to expect at Apple, really glorifying it. It's a recruitment video so it's what you expect. Remember details of the video because afterwards they will ask you what impression you got about Apple from it. Sort of like a weird research marketing thing. But dont be shy to speak first, and let others talk as well! Be considerate! Smile heaps! Make eye contact with people when they are speaking.

    We did roleplays afterwards, just really quick ones. It was sort of funny, like playing house. But as long as you treat your "customer" like a person it's fine. Don't make stuff up or doubt yourself if you don't understand or know much about technical specs (they expect that you wont know). Just talk about why YOU like the product, or what YOU think would suit the person for that situation.

    I got a second call back via email about 4 days after for Doncaster. It was a two on one interview. Two candidates per store manager. They got you to sit in the corners of the stores on stools, and the managers would rotate (there was about 4 managers in total). They asked you basic questions about yourself and your job history. More difficult questions were what the most difficult thing you've achieved technically with apple products. How have you dealt with a customer in an ambiguous nature.

    Interview Questions

    • Roleplay situation: "A person's daughter is having a child but lives overseas, what would be the best product you could offer to help with this situation?"   Answer Question
  9. Helpful (2)  

    Mac Specialist (Apple Store) Interview

    Anonymous Employee in Sydney (Australia)
    No Offer
    Average Interview
    No Offer
    Average Interview

    Application

    I applied online. The process took a dayinterviewed at Apple (Sydney (Australia)) in November 2014.

    Interview

    I was invited to Apple's hiring event for theirChatswood and Broadway Store after I had applied online. I wasn't expecting to get the interview at all but I thought it was a great experience that I should share with potential readers here. To be honest I wasn't interested in being part of Apple and I

    The one thing I've taken away from this experience is that you should talk as much as you can without seeming overly pretentious if you know what I mean. On the day of the interview, I went along with 18 other people to the main office building, sat down and got to know the team leader, recruiting manager and store manager. They got us to fill out a a form which basically asked you what days you were available to work, the place you'd like to work in and what Apple software you knew about. The actual talky-talky interview went as follows:

    1_ Selling the person next to you: In this process, you had to get to know the person sitting next to you, talk to them and then "sell" them as the best candidate for the job. You're supposed to be a sales rep so I guess this is to test how good you are in retail. The person that had to "sell" me mentioned I have an android phone which I irrationally blame for my not getting the job. I know, it's stupid of me but I'm fickle.
    The RM also asked us to describe a person we admired and it couldn't be Steve Jobs or someone from Apple. Other people chose political, historical figures that contributed to society and I chose a celebrity. Yes, I know. Stupid.

    2_ Video time: They then showed us videos of Apple staff and statistics of sales etc. This is the time to be observant! They are testing your ability to not only have the ability to observe and remember facts but to also have the confidence to speak up. I REPEAT, SPEAK UP! Say at least one thing because they aren't testing your technical abilities so much as they are testing your personality as a retail person. I have to say that for being "humble" (their words, not mine) the videos were kind of boastful. Just saying....

    3_ Group interview and Q&A: Ok down to the nitty gritty. Here we were separted into small groups and, with one of the people observing, we had to answer question (on an iPad). Here, I advise you to look at this lovely website: http://recruitloop.com/blog/behavioural-interview-questions which I found after the interview that they might've gotten the questions from. We only had to answer two questions. After, it was Q&A time and again this is your time to speak up. They've given you a chance to ask them about the job and shine so you not do like I did and speak as often as you possibly can!

    Well that's all I have for you since I didn't even get the job but from what I've researched, if you pass this round then you have two other round of interviews to get through. In that respect I'm glad I didn't pass the first round. I wish you all the best!

    Interview Questions

    • Tell me a time when you had to deliver bad news to someone. How did you do it?   Answer Question
  10.  

    Mac Specialist (Apple Store) Interview

    Anonymous Employee
    No Offer
    Positive Experience
    Easy Interview
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online – interviewed at Apple in November 2014.

    Interview

    Just finished the group interview and awaiting to hear back if I made it to the next round. It was very easy, just don't be shy and show them who you really are.

    Interview Questions

    • The most difficult for me is the pass and play activity because This would be my first job and trying to come up with experiences that they want to hear about.   Answer Question

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