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Apple Mac Specialist (Apple Store) Interview Questions

Updated Nov 14, 2014
Updated Nov 14, 2014
232 Interview Reviews

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Mac Specialist (Apple Store) Interview

Anonymous Interview Candidate in Sydney (Australia)
Anonymous Interview Candidate in Sydney (Australia)
Application Details

I applied online. The process took a dayinterviewed at Apple in November 2014.

Interview Details

I was invited to Apple's hiring event for theirChatswood and Broadway Store after I had applied online. I wasn't expecting to get the interview at all but I thought it was a great experience that I should share with potential readers here. To be honest I wasn't interested in being part of Apple and I

The one thing I've taken away from this experience is that you should talk as much as you can without seeming overly pretentious if you know what I mean. On the day of the interview, I went along with 18 other people to the main office building, sat down and got to know the team leader, recruiting manager and store manager. They got us to fill out a a form which basically asked you what days you were available to work, the place you'd like to work in and what Apple software you knew about. The actual talky-talky interview went as follows:

1_ Selling the person next to you: In this process, you had to get to know the person sitting next to you, talk to them and then "sell" them as the best candidate for the job. You're supposed to be a sales rep so I guess this is to test how good you are in retail. The person that had to "sell" me mentioned I have an android phone which I irrationally blame for my not getting the job. I know, it's stupid of me but I'm fickle.
The RM also asked us to describe a person we admired and it couldn't be Steve Jobs or someone from Apple. Other people chose political, historical figures that contributed to society and I chose a celebrity. Yes, I know. Stupid.

2_ Video time: They then showed us videos of Apple staff and statistics of sales etc. This is the time to be observant! They are testing your ability to not only have the ability to observe and remember facts but to also have the confidence to speak up. I REPEAT, SPEAK UP! Say at least one thing because they aren't testing your technical abilities so much as they are testing your personality as a retail person. I have to say that for being "humble" (their words, not mine) the videos were kind of boastful. Just saying....

3_ Group interview and Q&A: Ok down to the nitty gritty. Here we were separted into small groups and, with one of the people observing, we had to answer question (on an iPad). Here, I advise you to look at this lovely website: http://recruitloop.com/blog/behavioural-interview-questions which I found after the interview that they might've gotten the questions from. We only had to answer two questions. After, it was Q&A time and again this is your time to speak up. They've given you a chance to ask them about the job and shine so you not do like I did and speak as often as you possibly can!

Well that's all I have for you since I didn't even get the job but from what I've researched, if you pass this round then you have two other round of interviews to get through. In that respect I'm glad I didn't pass the first round. I wish you all the best!

Interview Questions
  • Tell me a time when you had to deliver bad news to someone. How did you do it?   Answer Question
No Offer
Average Interview

Other Interview Reviews for Apple

  1.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Apple in November 2014.

    Interview Details

    Just finished the group interview and awaiting to hear back if I made it to the next round. It was very easy, just don't be shy and show them who you really are.

    Interview Questions
    • The most difficult for me is the pass and play activity because This would be my first job and trying to come up with experiences that they want to hear about.   Answer Question
    No Offer
    Positive Experience
    Easy Interview
  2.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied through an employee referral – interviewed at Apple in October 2014.

    Interview Details

    I have just been for the phase 1 of the interview as of yet. But been called in for the second interview. The first interview was with a group. Two other people and I. We had a very pleasant interviewer. The same questions were asked of all three in turn.

    Interview Questions
    • She asked whether anyone knew which company Apple had partnered up with recently?   View Answer
    Negotiation Details
    I have just got the call for the second interview.
    Accepted Offer
    Positive Experience
    Easy Interview
  3. 7 people found this helpful  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 6 weeksinterviewed at Apple.

    Interview Details

    (4 interviews total, 6 week process)
    I applied for this position online and two weeks later I got an email about a Hiring Event that would take place in 10 days (Sunday at 10 AM for an hour and a half). This was actually pretty fun - they clapped as everyone walked in and they showed videos about employees loving their job. They started off by going around the whole room and having everyone introduce themselves individually by saying: our name, something we're passionate about, and something we learned at our last job. Then we broke up into individual group sessions where two employees held an iPad and asked us questions off of it. They joked around a lot and were really nice. There were 5 people in my group and everyone got asked different questions, two each, that were mainly situational ("how did you handle a situation where a customer wasn't happy" etc.)
    I got a call that day at 5 PM from the guy who ran the Hiring Event asking if I could come in for another interview in two days with him. That went well; I talked about my background and he asked similar situational questions. He called me that night asking if I could meet with the store manager in 2 days. This interview was super relaxed, she was interested in my background and we had a lot in common so it was easy to talk to her. More situational questions. Then she pretty much told me she wanted to move me along in the process so I would get a call later that week to set up another interview.
    Five days passed and I got a call to schedule another interview in a week. This time it was with 2 Market Leaders and one other person being interviewed. They asked us the same questions and we took turns answering. We talked about our background and interests, our past experience, and basically what we had to bring to the table. Then we asked a few questions and that was it.
    I got a call the next night saying I got the job, what my pay would be, and that I needed to submit to a background check. Overall it was a pretty lengthy process (one month and almost two weeks) and I still have to wait another 3 weeks to start training (3 day process). I am excited and hopefully this will all have been worth it!

    Interview Questions
    • Describe a time where you had to deal with new technology at a job   Answer Question
    Accepted Offer
    Average Interview
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  5. 1 person found this helpful  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    I submitted my resume online and was emailed within a couple days asking me to RSVP for a hiring event. I was called a couple days after the event asking me to come in for a one on one interview, but that's as far as I got in the process.

    Interview Questions
    • Describe a time in which you exceeding expectations, even your own?   Answer Question
    No Offer
  6.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Miami, FL
    Anonymous Interview Candidate in Miami, FL
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Apple in January 2011.

    Interview Details

    Just have to stand out and out shine. Have fresh memories of events that are easily put in words and express skills. IF in group settings make sure you speak but not speak to much that others can't, may come of as rude.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  7.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 4 weeksinterviewed at Apple in July 2014.

    Interview Details

    Employee forwarded resume to manager of store and the whole process took 4 weeks. It was not terribly difficult but I did not have any prior experience and I felt as though I wasn't a great fit for retail.

    Interview Questions
    • Straight word questions, no surprises of "name a time when you had to overcome something and you did not know to how to do it at first"   Answer Question
    No Offer
    Average Interview
  8.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Anonymous Interview Candidate in Las Vegas, NV
    Application Details

    I applied online. The process took 2 weeksinterviewed at Apple in September 2010.

    Interview Details

    There were three interviews for the part-time retail position, which might seem odd for those not familiar with Apple's commitment to quality. First was a group interview, in which general questions were asked in order to assess who was outgoing, friendly and customer-focused. The second interview was a one-on-one with the store manager, in which various role-playing scenarios were given in addition to the standard interview questions (such as "What would you do if a customer wasn't happy with a product they just purchased?" They aren't looking for the "right" answers, per se, but for someone able to think on their feet and put customers at ease. Finally there might be a quick interview with the District Manager, more of a meet-and-greet than a proper interview, for senior positions.

    Interview Questions
    Accepted Offer
    Positive Experience
    Average Interview
  9.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    The interview process is all about seeing your personality and ability to work well with others. Outgoing, fun, humble, dependable, unique, strong character are all desirable qualities. All the tech stuff can be taught, but inherent "like ability" and "trustability" are harder to find. There are amazing specialists that do not own a single apple product (yet). Do not over exaggerate about how long you've been a computer nerd, or how many apple devices you own as that will hurt more than help in general.

    Interview Questions
    • There are often group discussions about desert island scenarios, and it's not about the end goal, it's about how well you work with the ideas of the other people in your group.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  10.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 2+ weeksinterviewed at Apple in August 2014.

    Interview Details

    Four interviews until you get an offer, the first interview is in a group of maximum 5 people excluding the interviewer. After that, the 2nd and 3rd interviews get progressively deeper and personal. After the 3rd interview, you practically have the job at that point.
    Make sure you are humble and get to know the person you are interviewing as well as the people who are being interviewed along with you (you never know, they might be working with you!) They are not looking for a know-it-all, they want someone who can connect with people in a short amount of time, their philosophy, which they will tell you, "you can teach a blank slate anything." Make sure you know how to describe scenarios of helping other people professionally as well as times you were disappointed with yourself. Go into great detail as to how you work well with other people. They don't want people who have had retail experience for 20 years (I've never worked in retail) they want someone who is passionate about what they know and willing to share this passion with others.

    Interview Questions
    • What's your favorite iPhone App? (Asked in my 2nd interview)   View Answer
    • Why do you think we do group interviews in the first stage? (This was asked in my 3rd interview)   View Answer
    Negotiation Details
    Usually they are lenient with what they give you, you can negotiate a little.
    Accepted Offer
    Positive Experience
    Average Interview

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