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Apple Mac Specialist (Apple Store) Interview Questions & Reviews

Updated Apr 5, 2014
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Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
Chestnut Hill, MA

I applied in-person and the process took 3 days - interviewed at Apple in June 2009.

Interview Details – Very casual. I wore Jeans and a T-shirt. Just make sure you look presentable and no open toe shoes. Act "passionate" about technology. You must know a good deal about the company's products to be taken seriously. They hire old or young so don't worry if you are older.

Interview Question – Nothing really. They just ask you about yourself and why you want to work there.   Answer Question

Negotiation Details – Not able to negotiate. Just took the job as I really needed it.

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No Offer

Neutral Experience

Difficult Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
Westminster, CO

I applied online - interviewed at Apple in September 2013.

Interview Details – Open interview with 2 other candidates and 3 of the managers. It was rather high pressure despite how laid back they tried to make it seem. They passed an iPad around with questions on it that you had to answer. Everyone got different questions to answer. There was a bit more pressure since you were speaking in front of 3 managers and also knowing what sort of competition you were up against for the position.

Interview Question – Tell me one time someone simply did not like you in the work place and how you dealt with it.   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
Houston, TX

I applied through other source and the process took 2+ weeks - interviewed at Apple in November 2011.

Interview Details – The first interview took place in a group scenario. They where focused on group settings. Really out to look for those who stand out for their unique/personality as well as customer service skills and real life experiences. After that, it took about 5-10 days to hear back and get an offer of employment

Interview Question – What are your expectations of this role if you get this position?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
Boston, MA

I applied online and the process took 4+ weeks - interviewed at Apple in January 2009.

Interview Details – First you do a group interview. Then four more interview that are one on one. Two with managers, one with store leader, and one with regional manager

Interview Question – Please tell us about a time when you exceeded a customer's expectations.   Answer Question

Negotiation Details – You can negotiate, but not every much. If you have retail experience that helps.

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Accepted Offer

Positive Experience

Easy Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
Honolulu, HI

I applied online and the process took 5 months - interviewed at Apple in January 2009.

Interview Details – Applied by email, immediately got an email back saying thanks and standby, 4 months later got an interview offer. Group hiring fair at hotel, maybe 80 applicants at that session (they had 3 more that day and 4 more the next), took about 2 hours. 1 week later, invited to Applestore for interview with store manager. Offered job 1 week later.

Interview Question – What don't you like about Apple products? If you could change something about Apple, what would you change?   View Answer

Negotiation Details – No negotiation. Given $1 more an hour for being full time vs. part time.

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
New York, NY

I applied online and the process took 2 weeks - interviewed at Apple.

Interview Details – The entire process consisted of 3 interviews. I applied online and received an e-mail invitation to interview about a month later at a nearby Apple Store. I had to sign up online and make an interview appointment, of which there were multiple days and times to choose from.

Interview 1: This was a group interview with 2 other people. We were asked basic "Get to know you" questions about our work and personal history, then we were asked why we wanted to work for Apple. The majority of this interview was a 10-minute task in which all 3 of us had iPads and we had to plan a trip to England for the interviewer. The most critical point was asking questions and determining what her budget and needs were (as you would in an Apple store). We then filled out a basic application with our available hours and store preferences.

Interview 2: I got a call from the store manager of my 1st preference of stores about 1 week after the first interview. She offered a time to interview in the afternoon and I accepted. I dressed business casual and the interview was conducted on some couches in the mall hallway. I interviewed with the Store Manager and the Sales Manager simultaneously. It was very conversational. They began with their backgrounds, interests, and how they came to Apple. I have my "elevator speech", then it was basic questions about past work experiences. Ex - can you describe a time when you were pressured by time to complete a task and needed someone's help to meet your deadline? We concluded the interview talking about vacations and just having a fun conversation.

Interview 3: I got the call for this interview within a couple days and I knew they were pretty interested in me as a candidate. This interview was with the District Manager and HR Regional Rep. More or less the same as Interview 2 - they gave their background and I did the same. Most questions were based on past experiences that would relate to your job at Apple.

Be sure to focus your answers on Apple values - customer satisfaction, teamwork, efficient time allocation, leadership, cooperation, etc.

Interview Question – Tell us about a time where you went above the call of duty for a customer but it STILL wasn't enough to satisfy them   View Answer

Negotiation Details – None. I did have an opportunity before the offer was made to name my current/most recent salary and what I hoped to make at the job. They came in above what I hoped to make.

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Accepted Offer

Positive Experience

Easy Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
Los Angeles, CA

I applied through college or university and the process took 2+ weeks - interviewed at Apple in September 2012.

Interview Details – In person interview with 2 sets of market leaders/ASLP. Group interview in store with 2 presentations and a tour.

Interview Question – What do you geek out about?   View Answer

Negotiation Details – No negotiation over salary/benefits. ASLP program is set.

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Accepted Offer

Positive Experience

Average Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)
Charleston, SC

I applied through a recruiter and the process took 2 weeks - interviewed at Apple in May 2009.

Interview Details – I was recruited in from another retail establishment. I completed on phone screening and two in-store interviews before receiving and offer.

Interview Question – What are the strategies you would use to sell me this pen.   Answer Question

Negotiation Details – I was able to add $1 to my salary by explaining my prior experience in sales and in technology, the offer isn't non-negotiable, ask for more!

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Accepted Offer

Negative Experience

Difficult Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

I applied online and the process took 4 weeks - interviewed at Apple in January 2009.

Interview Details – I applied online through the Apple Store website career page. I was then called for an initial phone interview. I then was called in for a group hiring event. Afterwards two in person interviews. Leaving the total interviews with different level individuals to four. There was about a week or so between interviews. A very long process waiting waiting waiting.

Interview Question – I can't recall them.   Answer Question

Negotiation Details – They do not negotiate.

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Accepted Offer

Positive Experience

Difficult Interview

Mac Specialist (Apple Store) Interview

Mac Specialist (Apple Store)

I applied online and the process took 4+ weeks - interviewed at Apple.

Interview Details – The interview process was four tier.

1. The Group Interview.

I was placed in a group setting with about 15 other job seekers. During this time 5 Apple employees asked us a series of social questions which seemed to be designed to demonstrate traits of sociability much more than Apple fandom or technical prowess. Those that shined were those who could make small talk comfortably and those who were social. There were many "techie" people who I didn't see further in the interview process.

We were presented with several role play scenarios where we got to play both the Apple employee and the customer. During this time we were observed interacting. It's likely all parts of the interview were carefully screened, even interaction with other applicants.

To succeed: Smile. Be friendly. Talk and ask questions. Be nice to everyone, nobody is competition.

2. The First Solo Interview.

The next interview was with a store manager, but not THE general manager. It was odd because as involved as the first interview was, the second only lasted maybe 15 minutes.

It was the standard issue: past job experience, how you handle certain situations, etc... I really thought it didn't go well but I guess this was just another metric. I've heard this can be a phone interview as well.

3. The Second Solo Interview.

This was more personal, with the general manager. Same as before, typical interview questions.

4. The Fourth Interview

This was a formality, a meeting with someone higher up and store management. This was to affirm the store manager's decision in the eyes of the area supervisor.

Between each stage was a wait of about a week. Perhaps the details will be different for you, but regardless of how it goes, expect it to be slightly weird.

Interview Question – This isn't about technical knowledge, this is about sociability. Be friendly and outgoing. Be yourself and don't sweat it if you're not the right candidate, they want a very specific culture, not everyone qualifies.   Answer Question

Negotiation Details – They had me sign an offer letter, not much negotiation.

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