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Apple Mac Specialist (Apple Store) Interview Questions

Updated Jan 18, 2015
Updated Jan 18, 2015
235 Interview Reviews

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Mac Specialist (Apple Store) Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Application Details

I applied in-person – interviewed at Apple in January 2014.

Interview Details

There were multiple group interviews with multiple levels of Apple management involved. Not long interviews but four within a week or two. My decision to accept the offer or not was needed within a day and there was no negotiation of salry as far as I sensed.

Interview Questions
Negotiation Details
none
Accepted Offer
Positive Experience
Average Interview

Other Interview Reviews for Apple

  1. 4 people found this helpful  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in New York, NY
    Anonymous Interview Candidate in New York, NY
    Application Details

    I applied online. The process took 2 weeksinterviewed at Apple.

    Interview Details

    The entire process consisted of 3 interviews. I applied online and received an e-mail invitation to interview about a month later at a nearby Apple Store. I had to sign up online and make an interview appointment, of which there were multiple days and times to choose from.

    Interview 1: This was a group interview with 2 other people. We were asked basic "Get to know you" questions about our work and personal history, then we were asked why we wanted to work for Apple. The majority of this interview was a 10-minute task in which all 3 of us had iPads and we had to plan a trip to England for the interviewer. The most critical point was asking questions and determining what her budget and needs were (as you would in an Apple store). We then filled out a basic application with our available hours and store preferences.

    Interview 2: I got a call from the store manager of my 1st preference of stores about 1 week after the first interview. She offered a time to interview in the afternoon and I accepted. I dressed business casual and the interview was conducted on some couches in the mall hallway. I interviewed with the Store Manager and the Sales Manager simultaneously. It was very conversational. They began with their backgrounds, interests, and how they came to Apple. I have my "elevator speech", then it was basic questions about past work experiences. Ex - can you describe a time when you were pressured by time to complete a task and needed someone's help to meet your deadline? We concluded the interview talking about vacations and just having a fun conversation.

    Interview 3: I got the call for this interview within a couple days and I knew they were pretty interested in me as a candidate. This interview was with the District Manager and HR Regional Rep. More or less the same as Interview 2 - they gave their background and I did the same. Most questions were based on past experiences that would relate to your job at Apple.

    Be sure to focus your answers on Apple values - customer satisfaction, teamwork, efficient time allocation, leadership, cooperation, etc.

    Interview Questions
    • Tell us about a time where you went above the call of duty for a customer but it STILL wasn't enough to satisfy them   View Answer
    Negotiation Details
    None. I did have an opportunity before the offer was made to name my current/most recent salary and what I hoped to make at the job. They came in above what I hoped to make.
    Accepted Offer
    Positive Experience
    Average Interview
  2.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied online. The process took 2 weeksinterviewed at Apple in October 2013.

    Interview Details

    Interview process seemed pretty intense for the job. Three different interviews, both on phone and in person, with different levels of management. Questions weren't tough but was a long process.

    Interview Questions
    Reasons for Declining

    Salary was lower than I expected.

    Declined Offer
    Negative Experience
    Easy Interview
  3.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Westminster, CO
    Anonymous Interview Candidate in Westminster, CO
    Application Details

    I applied online – interviewed at Apple in September 2013.

    Interview Details

    Open interview with 2 other candidates and 3 of the managers. It was rather high pressure despite how laid back they tried to make it seem. They passed an iPad around with questions on it that you had to answer. Everyone got different questions to answer. There was a bit more pressure since you were speaking in front of 3 managers and also knowing what sort of competition you were up against for the position.

    Interview Questions
    • Tell me one time someone simply did not like you in the work place and how you dealt with it.   Answer Question
    No Offer
    Neutral Experience
    Difficult Interview
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  5. 1 person found this helpful  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Apple.

    Interview Details

    The interview process was four tier.

    1. The Group Interview.

    I was placed in a group setting with about 15 other job seekers. During this time 5 Apple employees asked us a series of social questions which seemed to be designed to demonstrate traits of sociability much more than Apple fandom or technical prowess. Those that shined were those who could make small talk comfortably and those who were social. There were many "techie" people who I didn't see further in the interview process.

    We were presented with several role play scenarios where we got to play both the Apple employee and the customer. During this time we were observed interacting. It's likely all parts of the interview were carefully screened, even interaction with other applicants.

    To succeed: Smile. Be friendly. Talk and ask questions. Be nice to everyone, nobody is competition.

    2. The First Solo Interview.

    The next interview was with a store manager, but not THE general manager. It was odd because as involved as the first interview was, the second only lasted maybe 15 minutes.

    It was the standard issue: past job experience, how you handle certain situations, etc... I really thought it didn't go well but I guess this was just another metric. I've heard this can be a phone interview as well.

    3. The Second Solo Interview.

    This was more personal, with the general manager. Same as before, typical interview questions.

    4. The Fourth Interview

    This was a formality, a meeting with someone higher up and store management. This was to affirm the store manager's decision in the eyes of the area supervisor.

    Between each stage was a wait of about a week. Perhaps the details will be different for you, but regardless of how it goes, expect it to be slightly weird.

    Interview Questions
    • This isn't about technical knowledge, this is about sociability. Be friendly and outgoing. Be yourself and don't sweat it if you're not the right candidate, they want a very specific culture, not everyone qualifies.   Answer Question
    Negotiation Details
    They had me sign an offer letter, not much negotiation.
    Accepted Offer
    Positive Experience
    Difficult Interview
  6.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Apple.

    Interview Details

    Got called in for an interview. Sat with one of the manager at a table outside the coffee shop in the mall. Asked general customer service questions. Overall it was a pleasant interview.

    Accepted Offer
  7.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Emeryville, CA
    Anonymous Interview Candidate in Emeryville, CA
    Application Details

    I applied through an employee referral. The process took 2 daysinterviewed at Apple.

    Interview Details

    Got a job lead through a friend who was already working at the Apple Store. From my recollection, the interview process was quite unremarkable. The manager handed me guidelines for how Mac Specialists were supposed to interact with customers and told me to read it through. Afterwards, he asked me how I felt about those and asked some pretty basic things about me and my experiences with Apple products.

    Negotiation Details
    Everything was standardized, so there was nothing to negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
  8.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate in Charlotte, NC
    Anonymous Interview Candidate in Charlotte, NC
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Apple in July 2013.

    Interview Details

    I applied online on the apple website. About a month later I got an email saying I had been invited an apple job fair at the local mall. There are limited spaces available. Job fair was really like a giant group interview, maybe 25 applicants. Everyone introduced themselves, including maybe 8 of the employees. We then got into smaller groups and did a scenario of "what would you do in a zombie attack." We then presented answers to various questions relating to this. There was also a presentation with videos about apple and the jobs that are available at apple. Finally, 2 employees interviewed people in groups of 4. people were either called for a second interview or sent an email saying they had not been chosen. Really there are 3-4 interviews before a job offer (what I have heard from current apple workers).

    Interview Questions
    • What is a motherboard? What is a hard drive? Describe a time you had great customer service.   View Answer
    No Offer
    Positive Experience
    Easy Interview
  9.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Apple.

    Interview Details

    If you quit another store they won't hire you back. Interviewed me eight times and toyed with me entire time.

    Interview Questions
    No Offer
  10.  

    Mac Specialist (Apple Store) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Apple.

    Interview Details

    I tried to work at Apple and got all the way up to the 2nd interview. The first one was quick and they asked me about my previous work experience and explained how the process for hiring would go if they decided to continue with me. The second interview focused on my experience with apple products, when I was willing to work, and why I wanted to work with Apple. I didn't pass that one because my school schedule didn't allow me to work the hours they needed.

    Interview Questions
    • Examples of how I use my Apple products and how that can help other people.   Answer Question
    No Offer

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