Getting an Interview
Getting an Interview
Interviews for Top Jobs at Asurion
- Customer Service Representative (18)
- Premier Support Technician (9)
- Manager (7)
- Customer Care Representative (6)
- Tech Coach (3)
- Regional Account Manager (3)
- QA Engineer (2)
- Customer Service (2)
- Senior Manager (2)
- Quality (2)
- Project Manager (2)
- Analyst I (2)
- Analyst II (2)
- Help Desk Technician (2)
- Senior Business Analyst (2)
- Scrum Master (2)
- PSS Supervisor (2)
- Work From Home (2)
- Work At Home Customer Service Representative (2)
- Reverse Logistics Supervisor (1)
- IT Data Support (1)
- Virtual Customer Service Representative (1)
- Senior Manager, Product Operations (1)
- Some Sort of Phone Support (1)
- CSSC (1)
- Senior Manager Product Operations (1)
- Senior Server Developer (1)
- Senior IT PM (1)
- Manager Marketing (1)
- Senior Marketing Financial Analyst (1)
Senior Manager Product Operations Interview
I applied through a recruiter. The process took 4+ weeks – interviewed at Asurion in August 2012.
Interview was scheduled with several individuals over a full day. All interviews were one on one. No interviewer was confrontational and all were engaged while meeting with me, although more than one referenced a required list of questions they had from HR.
Having to be 'on' for multiple people over the full day was tiring. My biggest complaint was that most of the interviewers left insufficient time for my questions - they dominated the conversation.
Interview coordinator the day of the interview was outstanding and did a great job managing seven plus hours of meetings.
- No unusual questions - typical interview prep will be sufficient. Answer Question
Other Interview Reviews for Asurion
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Senior Manager, Product Operations InterviewApplication Details
I applied online. The process took 6 weeks – interviewed at Asurion in January 2012.Interview Details
My interview started with a telephonic interview from HR. It was a basic, introductory interview with basic interview-like questions. After passing this interview, I gained a telephonic interview with the hiring manager. It was still introductory, high-level questions. But this time more specific to the position at hand. The hiring manager was nice, polite, and kept to the script. Then came the all-day face to face interview with 6 to 7 senior ranking department heads. This was a much more informative interview where I found out more about the position from A to Z, and what/who they are looking for. All interviewers were top-notch. I felt very comfortable all day. In fact, I began to think I "had this in the bag." As I found out more, I realized this job had my name and capabilities written all over it. I could do this job well. And tried to convey so, as effectively as I could.
The next day, I sent personalized "thank you" emails to every interview team member. Did not hear a response--which is okay, I didn't expect any. One week goes by. Two weeks go by. And I finally send an inquiry email to one of my contacts. The next day, I received a form rejection email from a "do not reply" email address. "Thanks, but no thanks." No explanation as to why.
I've ranked the interview as difficult because of the time involved--not because the questions were grueling. Overall, the interview process was positive even though I was surprised with the outcome.Interview Questions
No OfferPositive ExperienceDifficult Interview
- In your current line of work, who are your customers? Tell me how you provide extraordinary customer service to your customers--something that sets you apart from others? Answer Question