Auto Club of Southern California
Auto Club of Southern California Interview Questions & Reviews
Getting an Interview
- Popular Job Titles:
- Sales Agent (8)
- Claims Adjuster (3)
- Associate Marketing Manager (2)
- Life Agent (2)
- Insurance Service Specialist (1)
- Strategic Sourcing Consultant (1)
- Policy Service Specialist (1)
- Branch Specialist II (1)
- Branch Specialist I (1)
- Emergency Road Service Representative I (1)
- Field Membership and Insurance Sales (1)
- Emergency Roadside Service Representative I (1)
- Travel Agent Trainee (1)
- Direct Sales Agent Training (1)
- Customer Service Representative (Insurance) (1)
- Insurance Sales Agent Trainee (1)
- Claims Representative I (1)
- Insurance Customer Service Representative (1)
- Insurance Sales (1)
- Travel Agent (1)
- Underwriter (1)
- Administration (1)
- Technology Infrastructure (1)
- Inside Sales (1)
- Human Resources Consultant (1)
- Human Resources Manager (1)
- Project Manager (1)
- Field Sales Agent (1)
- Sales Specialist (1)
- Member Services Representative (1)
Very Difficult Interview
Insurance Customer Service Representative Interview (Negative Experience; Very Difficult Interview)
I applied through a recruiter and the process took 1 week - interviewed at Auto Club of Southern California in June 2014.
Interview Details – 2 and 1/2 hours for interview process. Way way way less for some if you did not pass the initial roleplay as you will be there less than 1 hour. First 15 minutes was a call center director going over the company culture, benefits, call center life and pay. If you pass roleplay, next up is the 1 on 1 interview with someone that is in management at AAA. If you pass that, it's a panel interview next and you will know right then and there if you are hired or not for job there is no waiting. About 8 people are in a room. Call center director tells all they can't hire everyone right up front. Very few pass all three processes of roleplay and the two interviews. Some end up reapplying a second and a third time within 6 mos. to a year period. If you do not pass the on site round of roleplay/interviews, the applicant is unable to apply again for 6 months, but can apply for other positions, just not that specific one.
Interview Question – Customer calls in to make a payment but payment method differs. Answer Question
Customer Service Representative (Insurance) Interview (Neutral Experience; Average Interview)
I applied online and the process took 3 weeks - interviewed at Auto Club of Southern California in April 2014.
Interview Details – I applied online and was sent an assessment test to take in which i passed. I was then contacted by HR for a phone interview which consisted of more information about the job and can I commit to it. HR contacted me a few days later to schedule me for an in-person interview. The interview was located near USC where there were multiple candidates "Job Fair Interview"
The first step was role playing and If you passed you move on to the next step.
The next step was a one on one with a supervisor in which I did not pass.
But, if you did you would then interview with a manager and if you pass that you're hired.
I feel as if they cut so many great candidates like myself which is why they have a high turnover rate especially in the call center department. I have more than enough customer service skills, proper phone etiquette, etc... The interview questions were not that difficult and I felt as if I answered them to the best of my ability. But, what you think is good may not be for the interviewer.
But, when one door closes another one will open. Right after I interviewed with the city and was hired :)
Interview Question – Tell me about a time when . . . Behavioral Situation Questions View Answer
Direct Sales Agent Training Interview (Neutral Experience; Average Interview)
I applied online and interviewed at Auto Club of Southern California.
Interview Details – Applied 2wks ago. Interviewed by phone with HR representative, then I had an interview by panel in person today. Interview was punctual to scheduled time and took about 30 minutes. The next step is to wait for either letter or phone call from HR representative. If I am moved forward there will be another interview. Waiting!
Interview Question – Describe a time when you had conflicting demands. Describe time when a guest wasn't happy with something. Answer Question
Product Manager Interview (Negative Experience; Average Interview)
I applied through other source and the process took 3 weeks - interviewed at Auto Club of Southern California in April 2013.
Interview Details – The Hiring Manager ( Manager of the division I was applying for) reached out to me and did an initial phone screen. The phone interview for the most part was straight forward except for one comment from Hiring Manager - that the role requires a more direct work experience with consumer facing web portals.
I was bit surprised by the callback for an onsite interview. I was interviewed by a small panel comprising of the Hiring Manager and another Product Manager. This interview was again straightforward except I could NOT convince the Hiring Manager about the merits of actually using historical usage data to make future projections.
All in all I had a feeling that I was NOT the perfect match for the role. But I was expecting at least a cursory email saying that they were passing on me.
I tried contacting the Hiring Manager couple of times seeking feedback on the interview and did not even get an acknowledgement which was disappointing - considering I had invested considerable amount of time on interviews
Interview Question – How do you make projections on web page usage without using historical data? Answer Question
Insurance Service Specialist Interview (Neutral Experience; Average Interview)
I applied online and the process took 2 weeks - interviewed at Auto Club of Southern California.
Interview Details – Applied online, received a call from recruiter about a week or two later. Pre screening interview with recruiter was basic, asking about previous jobs, how and why you left, ( tell them you worked in customer service and that you love helping people and you're in), simply getting a feel for you.
Next you're maybe invited back for an interview at their branch during your initial call with the recruiter. A couple of days later, if you are attending one of their job fair events you may be sitting with 10-12 other people. You're given a run down of the company and moved on to the first round which consists of over the phone scenarios (see below), next round with a supervisor and then with a hiring manager.
Never made it past scenario, if you're shy or kind of a quiet person like me forget about it. AAA wants very enthusiastic, clear speakers, and who are not shy or have a shaky voice.
Interview Question – Scenario: Manager acts as a 20 year customer paying with discover card which the call agent (you) can not accept...she has other forms of payment...now role play.
2: husband passed away, calling to take him off account, how do you handle this...again you must role play... View Answer
Insurance Sales Interview (Negative Experience; Difficult Interview)
I applied online and the process took 3 weeks - interviewed at Auto Club of Southern California in December 2011.
Interview Details – The process was very involved and I made it through testing and an initial interview. I was feeling confident. I went in for a panel-type interview and it didn't go well. I spent many hours studying sample questions that I found on this site. They were helpful and I would suggest studying them it you're preparing for this type of interview with AAA. I felt I was on point with my answers, however I wasn't prepared for the final segment of the interview. The main guy that is in charge of the region was rude and critical of my work history. He told me that nothing on my resume added up and that I didn't appear ambitious enough to do well with AAA. I imagine he was trying to push my buttons to see how I'd react under pressure. Things really went south at this point and I became frustrated and I am sure it showed.
Interview Question – The interviewer's comment to me: "Nothing you're saying makes sense". Answer Question
Sales Agent Interview (Neutral Experience; Average Interview)
I applied in-person and the process took 3 days - interviewed at Auto Club of Southern California in September 2012.
Interview Details – Called the manager at the local office and I emailed my resume. Got called right away to take the personality test, which went ok.. then was contacted to do an interview in the claims center/training facility in Escondido, Ca. I interviewed with two other managers from other offices in San Diego that took turns asking me questions such as "tell me about a time that you were part of a team that did not meet their goals", and "tell me about your most difficult sale situation," "how much do you need to make and how much do you want to make." Why the auto club... etc..." I understand they only do the role play in which you have to sell them a product if they think you are a good fit. I didn't make it that far... no role play...so I knew it was not good news... I get an email next day, a mass generated email from the auto club website saying that I was not selected for the position.
Interview Question – How much do you need to make...???(IS THERE A RIGHT/WRONG ANSWER HERE?) you need to have your entire work career at your fingertips and give them really good answers, I don't recall specific events....and they are looking for SPECIFICS! View Answer
Sales Agent Interview (Neutral Experience; Difficult Interview)
I applied in-person and the process took 4+ weeks - interviewed at Auto Club of Southern California in January 2010.
Interview Details – The process was multi-step. First was an interview with the local sales manager. Second was a 2 part test inlcuding math skills. Third, was a 3 part interview consisting of two oral interviews with sales managers and a role play with a 3rd sales manager. Math test was challenging. The role play consisted of a similar business to Auto Club sales. Don't get discouraged if you don't get the sale...I understand that no one does.
Interview Question – Role play the role of sales agent selling a membership and guaranteed income insurance if you are unemployed. View Answer
Claims Adjuster Interview (Negative Experience)
I applied online - interviewed at Auto Club of Southern California in November 2012.
Interview Details – I went in thking after I passed the online assessment at home all they where going to o is an interview me...Welll WRONG!!!... After u get there, its a unbelievable test u have to take. Basiscally they set U up for fellwer....It's 25 questions that consist of a whole lot of reading and codes, the questions are all large paragraphs. Then u have2 read the question and select of answers t the bottom.....Its impossible to pass, due to it's 25 questions in 12 mins, thats less than 40sec on each question....Then u have a additional assesment test that take 30-40min, that have nothing to do with u passing the test....Because only one first part of the test is what they judge u on Passing!!!....I asked have any of the employees are supervisors taken the test....I was told by a supervisor, she stated she knew if she took the test she could'nt pass it.....Valencia, California Office
Interview Question – I did'nt get to that part. But I have been a Supervisor for years Answer Question
Member Services Representative Interview (Positive Experience; Average Interview)
I applied through an employee referral and the process took a day - interviewed at Auto Club of Southern California in August 2011.
Interview Details – I submitted my resume. Soon after I was called to come in for an interview/assessment. After a brief meeting, I was given an assessment which took approximately 2 hours.I was told they would give me a call for another interview but I have not heard from them yet. The manager and the assistant manager were very friendly.
Interview Question – I haven't had an interview yet. View Answer
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