Auto Club of Southern California Interview Questions

Updated May 21, 2015
16 Interview Reviews

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16 Candidate Interview Reviews Back to all Interviews

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  1. Helpful (1)  

    Insurance Sales Agent Interview

    Anonymous Employee in Long Beach, CA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Auto Club of Southern California (Long Beach, CA) in May 2015.

    Interview

    Applied online by making a job profile.
    Received an email requesting I take an online personality test (45 min).
    HR mgr called to set up phone interview.
    Phone interview with HR mgr took 45 min, covered job summary, benefits, pay structure & my previous job experience. Asked me to come in for in-person interview.
    In-person interview at Long Beach office. Brought 2 copies of resume. Met with 2 managers who manage their own branches. They took turns asking a series of questions about how you handled certain situations at your previous jobs. They are interested in your previous sales experience. Took about 30 min and then they have you role play and try to sell them a product. They give you a packet to review for 15min and then you're supposed to pretend they're a customer.

    Interview Questions

    • Everyone makes mistakes, tell us about a time when made a mistake that could have been swept under the rug but you didn't. Give specifics.   Answer Question
  2. Helpful (1)  

    UI Developer Interview

    Anonymous Employee in Costa Mesa, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 3 weeksinterviewed at Auto Club of Southern California (Costa Mesa, CA) in April 2015.

    Interview

    1) Overly lengthy personality test of over 150 questions followed immediately by a JavaScript both administered online and timed. 2) In-person 1 on 1 mostly non-technical interview. 3) In-person team interview.

    Interview Questions

  3. Helpful (1)  

    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online – interviewed at Auto Club of Southern California.

    Interview

    Submitted resume on-line for interview in Costa Mesa at AAA Job Fair. Received follow up email confirming appointment. Met with manager who could barely speak English. I would have never hired this woman and was surprised she was interviewing me.

    Interview Questions

    • One question: Why do you think you would be good at this position?   1 Answer
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  5. Helpful (2)  

    Insurance Sales Agent Interview

    Anonymous Employee in San Diego, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 weeksinterviewed at Auto Club of Southern California (San Diego, CA) in November 2014.

    Interview

    I took a personality test, then a phone interview with an hr representative, then an in person interview with two sales managers. The managers seemed much more interested in a person who has hard core sales experience than insurance knowledge.

    Interview Questions

  6.  

    Insurance Customer Service Representative Interview

    Anonymous Employee in Costa Mesa, CA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took a weekinterviewed at Auto Club of Southern California (Costa Mesa, CA) in June 2014.

    Interview

    2 and 1/2 hours for interview process. Way way way less for some if you did not pass the initial roleplay as you will be there less than 1 hour. First 15 minutes was a call center director going over the company culture, benefits, call center life and pay. If you pass roleplay, next up is the 1 on 1 interview with someone that is in management at AAA. If you pass that, it's a panel interview next and you will know right then and there if you are hired or not for job there is no waiting. About 8 people are in a room. Call center director tells all they can't hire everyone right up front. Very few pass all three processes of roleplay and the two interviews. Some end up reapplying a second and a third time within 6 mos. to a year period. If you do not pass the on site round of roleplay/interviews, the applicant is unable to apply again for 6 months, but can apply for other positions, just not that specific one.

    Interview Questions

    • Customer calls in to make a payment but payment method differs.   Answer Question
  7.  

    Direct Sales Agent Training Interview

    Anonymous Employee in Costa Mesa, CA
    No Offer
    Average Interview

    Application

    I applied online – interviewed at Auto Club of Southern California (Costa Mesa, CA).

    Interview

    Applied 2wks ago. Interviewed by phone with HR representative, then I had an interview by panel in person today. Interview was punctual to scheduled time and took about 30 minutes. The next step is to wait for either letter or phone call from HR representative. If I am moved forward there will be another interview. Waiting!

    Interview Questions

    • Describe a time when you had conflicting demands. Describe time when a guest wasn't happy with something.   Answer Question
  8. Helpful (1)  

    Customer Service Representative (Insurance) Interview

    Anonymous Employee in Los Angeles, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeksinterviewed at Auto Club of Southern California (Los Angeles, CA) in April 2014.

    Interview

    I applied online and was sent an assessment test to take in which i passed. I was then contacted by HR for a phone interview which consisted of more information about the job and can I commit to it. HR contacted me a few days later to schedule me for an in-person interview. The interview was located near USC where there were multiple candidates "Job Fair Interview"

    The first step was role playing and If you passed you move on to the next step.
    The next step was a one on one with a supervisor in which I did not pass.
    But, if you did you would then interview with a manager and if you pass that you're hired.

    I feel as if they cut so many great candidates like myself which is why they have a high turnover rate especially in the call center department. I have more than enough customer service skills, proper phone etiquette, etc... The interview questions were not that difficult and I felt as if I answered them to the best of my ability. But, what you think is good may not be for the interviewer.

    But, when one door closes another one will open. Right after I interviewed with the city and was hired :)

    Interview Questions

    • Tell me about a time when . . . Behavioral Situation Questions   1 Answer
  9.  

    Product Manager Interview

    Anonymous Employee in Irvine, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through other source. The process took 3 weeksinterviewed at Auto Club of Southern California (Irvine, CA) in April 2013.

    Interview

    The Hiring Manager ( Manager of the division I was applying for) reached out to me and did an initial phone screen. The phone interview for the most part was straight forward except for one comment from Hiring Manager - that the role requires a more direct work experience with consumer facing web portals.

    I was bit surprised by the callback for an onsite interview. I was interviewed by a small panel comprising of the Hiring Manager and another Product Manager. This interview was again straightforward except I could NOT convince the Hiring Manager about the merits of actually using historical usage data to make future projections.

    All in all I had a feeling that I was NOT the perfect match for the role. But I was expecting at least a cursory email saying that they were passing on me.

    I tried contacting the Hiring Manager couple of times seeking feedback on the interview and did not even get an acknowledgement which was disappointing - considering I had invested considerable amount of time on interviews

    Interview Questions

    • How do you make projections on web page usage without using historical data?   Answer Question
  10. Helpful (1)  

    Insurance Service Specialist Interview

    Anonymous Employee in Costa Mesa, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Auto Club of Southern California (Costa Mesa, CA).

    Interview

    Applied online, received a call from recruiter about a week or two later. Pre screening interview with recruiter was basic, asking about previous jobs, how and why you left, ( tell them you worked in customer service and that you love helping people and you're in), simply getting a feel for you.

    Next you're maybe invited back for an interview at their branch during your initial call with the recruiter. A couple of days later, if you are attending one of their job fair events you may be sitting with 10-12 other people. You're given a run down of the company and moved on to the first round which consists of over the phone scenarios (see below), next round with a supervisor and then with a hiring manager.

    Never made it past scenario, if you're shy or kind of a quiet person like me forget about it. AAA wants very enthusiastic, clear speakers, and who are not shy or have a shaky voice.

    Interview Questions

    • Scenario: Manager acts as a 20 year customer paying with discover card which the call agent (you) can not accept...she has other forms of payment...now role play.
      2: husband passed away, calling to take him off account, how do you handle this...again you must role play...
       
      1 Answer
  11.  

    Sales Agent Interview

    Anonymous Employee in Escondido, CA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 3 daysinterviewed at Auto Club of Southern California (Escondido, CA) in September 2012.

    Interview

    Called the manager at the local office and I emailed my resume. Got called right away to take the personality test, which went ok.. then was contacted to do an interview in the claims center/training facility in Escondido, Ca. I interviewed with two other managers from other offices in San Diego that took turns asking me questions such as "tell me about a time that you were part of a team that did not meet their goals", and "tell me about your most difficult sale situation," "how much do you need to make and how much do you want to make." Why the auto club... etc..." I understand they only do the role play in which you have to sell them a product if they think you are a good fit. I didn't make it that far... no role play...so I knew it was not good news... I get an email next day, a mass generated email from the auto club website saying that I was not selected for the position.

    Interview Questions

    • How much do you need to make...???(IS THERE A RIGHT/WRONG ANSWER HERE?) you need to have your entire work career at your fingertips and give them really good answers, I don't recall specific events....and they are looking for SPECIFICS!   1 Answer

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