AutoZone Customer Service Representative (CSR) Interview Questions

Updated May 21, 2014
Updated May 21, 2014
6 Interview Reviews

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Customer Service Representative (CSR) Interview

Anonymous Interview Candidate  in  Springfield, MO
Anonymous Interview Candidate in Springfield, MO
Application Details

I applied online. The process took 2 weeks - interviewed at AutoZone in July 2011.

Interview Details

I only interviewed once. The interview took almost two hours and was completely off base. We covered a lot of information that did not pertain to the job.

Interview Questions
Negotiation Details
I would say hold out this company can pay a lot more money than they do when you are starting out and they will rail road if they can get away with it.
Accepted Offer
Neutral Experience
Average Interview

Other Interview Reviews for AutoZone

  1.  

    Customer Service Representative (CSR) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 days - interviewed at AutoZone in January 2010.

    Interview Details

    Applied only on a Saturday got a phone called on Monday and started working next Monday. Hiring process was pretty fast and easy .

    Interview Questions
    • If you had a chance to write a check to your previous employer how much would that check be? And why?   View Answer
    Negotiation Details
    Didn't negotiate just took the job.
    Accepted Offer
    Positive Experience
    Easy Interview
  2.  

    Customer Service Representative (CSR) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a day - interviewed at AutoZone.

    Interview Details

    Interview was quick and simple... Walked in, had a 20 minute interview, was offered a job immediately... Started next week. Pay was non-negotiable and low. I told the manager I felt like I was worth more, he told me if I wanted the job I'd take $8.25 an hour.

    Interview Questions
    • I was asked if I had ever witnessed someone stealing, and how I handled it...   Answer Question
    Accepted Offer
  3.  

    Customer Service Representative (CSR) Interview

    Anonymous Interview Candidate  in  Rock Hill, SC
    Anonymous Interview Candidate in Rock Hill, SC
    Application Details

    I applied online. The process took 3 weeks - interviewed at AutoZone in September 2011.

    Interview Details

    Was called for an interview about 2 weeks after applying. They inquire as to your work history, parts knowledge, mechanical systems knowledge. Ask you what your strengths and weakness are. Ask you if you are comfortable working around hazardous materials, lifting heavy objects, handling cash, etc. Was asked a little about personal interests. Also asked about sales experience. Waited on a conformation email for about a week, and was scheduled about a week and a half later.

    Interview Questions
    • Name the components of the suspension system.   View Answer
    Negotiation Details
    No negotiation. Pay was excessively low. It was a take it or leave it.
    Accepted Offer
    Positive Experience
    Easy Interview
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  5.  

    Customer Service Representative (CSR) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at AutoZone.

    Interview Details

    The application is long due to the personality test. The background check takes a long time so it can be up to a month before you are actually hired. They want to know you can sell. Autoparts knowledge is a plus.

    Interview Questions
    • I don't remember the most unexpected question. Know what goes with what. What would you sell with an A/C compressor? Orifice tube, expansion valve... etc. What is in a tune up?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  6.  

    Customer Service Representative (CSR) Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took 5 weeks - interviewed at AutoZone in October 2011.

    Interview Details

    Applied for job, was contacted for an interview roughly a week later, took about a MONTH before i took a training class, then was finally ready to work. The people i worked with were nice and the interview process was smooth just some advice, brush up on parts of the engine and the related parts(ex: Ignition parts: ignition key, starter, park plugs, and distributor.) Overall not bad but not timely, at lease not with the store i worked for.

    Interview Questions
    Negotiation Details
    Very easy was given more than i asked for.
    Accepted Offer
    Positive Experience
    Easy Interview

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