AutoZone
2.7 of 5 577 reviews
www.autozone.com Memphis, TN 5000+ Employees

AutoZone Customer Service Representative (CSR) Interview Questions & Reviews

Updated May 21, 2014
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Interview Experience 

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Interview Difficulty 

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6 candidate interviews Back to all interview questions
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Accepted Offer

Neutral Experience

Average Interview

Customer Service Representative (CSR) Interview

Customer Service Representative (CSR)
Springfield, MO

I applied online and the process took 2 weeks - interviewed at AutoZone in July 2011.

Interview Details – I only interviewed once. The interview took almost two hours and was completely off base. We covered a lot of information that did not pertain to the job.

Interview Question – Do I have any family   View Answer

Negotiation Details – I would say hold out this company can pay a lot more money than they do when you are starting out and they will rail road if they can get away with it.

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative (CSR) Interview

Customer Service Representative (CSR)

I applied online and the process took 3 days - interviewed at AutoZone in January 2010.

Interview Details – Applied only on a Saturday got a phone called on Monday and started working next Monday. Hiring process was pretty fast and easy .

Interview Question – If you had a chance to write a check to your previous employer how much would that check be? And why?   View Answer

Negotiation Details – Didn't negotiate just took the job.

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Neutral Experience

Customer Service Representative (CSR) Interview

Customer Service Representative (CSR)

I applied online and the process took a day - interviewed at AutoZone.

Interview Details – Interview was quick and simple... Walked in, had a 20 minute interview, was offered a job immediately... Started next week. Pay was non-negotiable and low. I told the manager I felt like I was worth more, he told me if I wanted the job I'd take $8.25 an hour.

Interview Question – I was asked if I had ever witnessed someone stealing, and how I handled it...   Answer Question

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Accepted Offer

Positive Experience

Very Easy Interview

Customer Service Representative (CSR) Interview

Customer Service Representative (CSR)
Rock Hill, SC

I applied online and the process took 3 weeks - interviewed at AutoZone in September 2011.

Interview Details – Was called for an interview about 2 weeks after applying. They inquire as to your work history, parts knowledge, mechanical systems knowledge. Ask you what your strengths and weakness are. Ask you if you are comfortable working around hazardous materials, lifting heavy objects, handling cash, etc. Was asked a little about personal interests. Also asked about sales experience. Waited on a conformation email for about a week, and was scheduled about a week and a half later.

Interview Question – Name the components of the suspension system.   View Answer

Negotiation Details – No negotiation. Pay was excessively low. It was a take it or leave it.

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Accepted Offer

Positive Experience

Average Interview

Customer Service Representative (CSR) Interview

Customer Service Representative (CSR)

I applied online and the process took 4+ weeks - interviewed at AutoZone.

Interview Details – The application is long due to the personality test. The background check takes a long time so it can be up to a month before you are actually hired. They want to know you can sell. Autoparts knowledge is a plus.

Interview Question – I don't remember the most unexpected question. Know what goes with what. What would you sell with an A/C compressor? Orifice tube, expansion valve... etc. What is in a tune up?   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Customer Service Representative (CSR) Interview

Customer Service Representative (CSR)

The process took 5 weeks - interviewed at AutoZone in October 2011.

Interview Details – Applied for job, was contacted for an interview roughly a week later, took about a MONTH before i took a training class, then was finally ready to work. The people i worked with were nice and the interview process was smooth just some advice, brush up on parts of the engine and the related parts(ex: Ignition parts: ignition key, starter, park plugs, and distributor.) Overall not bad but not timely, at lease not with the store i worked for.

Interview Questions

Negotiation Details – Very easy was given more than i asked for.

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