Glassdoor is your free inside look at AutoZone Customer Service Representative (CSR) interview questions and advice. All 3 interview reviews posted anonymously by AutoZone employees and interview candidates.
AutoZone Customer Service Representative (CSR) Interview Questions & Reviews
Getting the Interview 3 Interviews
Interview Experience 3 Ratings
Customer Service Representative (CSR) at AutoZone
Accepted Offer – Interviewed in Rock Hill, SC Sep 2011 – Reviewed Apr 2, 2013
Interview Details – Was called for an interview about 2 weeks after applying. They inquire as to your work history, parts knowledge, mechanical systems knowledge. Ask you what your strengths and weakness are. Ask you if you are comfortable working around hazardous materials, lifting heavy objects, handling cash, etc. Was asked a little about personal interests. Also asked about sales experience. Waited on a conformation email for about a week, and was scheduled about a week and a half later.
Interview Question – Name the components of the suspension system. View Answer
Negotiation Details – No negotiation. Pay was excessively low. It was a take it or leave it.
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative (CSR) at AutoZone
Accepted Offer – Reviewed Jan 9, 2013
Interview Details – The application is long due to the personality test. The background check takes a long time so it can be up to a month before you are actually hired. They want to know you can sell. Autoparts knowledge is a plus.
Interview Question – I don't remember the most unexpected question. Know what goes with what. What would you sell with an A/C compressor? Orifice tube, expansion valve... etc. What is in a tune up? Answer Question
Helpful Interview?
Yes |
No
Problem with this interview?
Customer Service Representative (CSR) at AutoZone
Accepted Offer – Interviewed in Oct 2011 – Reviewed Jul 9, 2012
Interview Details – Applied for job, was contacted for an interview roughly a week later, took about a MONTH before i took a training class, then was finally ready to work. The people i worked with were nice and the interview process was smooth just some advice, brush up on parts of the engine and the related parts(ex: Ignition parts: ignition key, starter, park plugs, and distributor.) Overall not bad but not timely, at lease not with the store i worked for.
Interview Questions
- Parts of the ignition system View Answer
- Parts of the braking system View Answer
Negotiation Details – Very easy was given more than i asked for.
Helpful Interview?
Yes |
No
Problem with this interview?
Embed
- «
- 1
- »
Worked for AutoZone? Contribute to the Community!
Add Review Add Salary Add Interview Review Add PhotosWork in HR or Recruiting?
Interviews by Company
Salaries by Company
Flag this {0} as inappropriate
Would you like us to review something? Please describe the problem with this {0} and we will look into it.
Oops!
We're sorry but your feedback didn't make it to the team. Your input is valuable to us – would you mind trying again?
The difficulty rating is the average interview difficulty rating across all interview candidates.
The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.
Your response will be removed from the review – this cannot be undone.
