Bank of America

  www.bankofamerica.com
  www.bankofamerica.com

Bank of America Collector Interview Questions

9 Interview Reviews

Interview Experience

Interview Experience

100%
0%
0%

Getting an Interview

Getting an Interview

71%
14%
14%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy

9 Candidate Interview Reviews Back to all interviews

Sort: Popular Date Difficulty

 

Collector Interview

Anonymous Interview Candidate
Anonymous Interview Candidate
Interview Details

Basic personality questions. Interviewed by 2 managers at same time. They are looking for someone with previous customer service experience.

Negotiation Details
no negotiation.
Accepted Offer

Other Interview Reviews for Bank of America

  1.  

    Collector Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took a dayinterviewed at Bank of America.

    Interview Details

    Pretty straight forward . They want to know you can deal with irate customers

    Interview Questions
    • They make you act line you're taking a call to see what you would sound like   View Answer
    Negotiation Details
    I accepted the offer did not negotiate.
    Accepted Offer
  2.  

    Collector Interview

    Anonymous Interview Candidate in Kennesaw, GA
    Anonymous Interview Candidate in Kennesaw, GA
    Application Details

    I applied online. The process took a weekinterviewed at Bank of America.

    Interview Details

    Applied online no referral, was contacted 2 weeks later to complete online assessment, passed assessment, was then contacted to send updated resume for phone interview, was contacted for phone interview on a Sunday which was unheard of, interviewed next day received offer then started work 2 weeks later. Interview process took 1 week.

    Interview Questions
    • All easy behavioral questions. Asks what you know about the company etc.   Answer Question
    Negotiation Details
    Could not negotiate.
    Accepted Offer
    Positive Experience
    Easy Interview
  3.  

    Collector Interview

    Anonymous Interview Candidate in Dallas, TX
    Anonymous Interview Candidate in Dallas, TX
    Application Details

    I applied online. The process took 2 weeksinterviewed at Bank of America in November 2011.

    Interview Details

    I filled out an online application, for a collection position.The recruiter had sent over a few basic tests. One was a simulator of a system that the work off of L.A.M.P . The test would include: listening to a debtor and recalling specific information of each situation. Finally finishing with a phone interview, I got hired on a started immediately.

    Negotiation Details
    NEGOTIATE!!! They will reason
    Accepted Offer
    Positive Experience
    Easy Interview
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Collector Interview

    Anonymous Interview Candidate in West Hills, CA
    Anonymous Interview Candidate in West Hills, CA
    Application Details

    I applied online. The process took a weekinterviewed at Bank of America in February 2010.

    Interview Details

    Applied online creating a profile at their website. Received an email for an on-line simulation test, the simulation will also be one of many factors to help determine my suitability and preview the collection position. Was given 1-hour and 15-minutes to complete the simulation. Is timed and not be able to take a break once I began. I authorized my background check and be fingerprinted later. The interview over the phone was friendly and review about past employment, salary and duties and scheduled a face to face interview with the Call Center Mgr.
    Second interview went for 30 minutes about current posiition and my ability to handle unhappy customer over the phone. Overall the recruitment process is easy , have all your document and information ready. The bank offers you great benefits in return for dedication and excel.

    Interview Questions
    • How would you handle a difficult or upset customer?   View Answer
    • Anything you dislike about your last employer?   View Answer
    Negotiation Details
    Yes, due to my experience in the field of customer service. Listen, consider and compare with your experience and prior salary.
    Accepted Offer
    Positive Experience
    Easy Interview
  6.  

    Collector Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 weeksinterviewed at Bank of America.

    Interview Details

    phone inverview, called in for face to face interview with 2 team mangers. was called next week with offer. Typical interview questions; tell me how you deal with difficult situations, how do you priortize your work, tell me about yourself....

    Interview Questions
    Negotiation Details
    no negotiation
    Accepted Offer
  7.  

    Collector Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 2 weeksinterviewed at Bank of America in August 2011.

    Interview Details

    I went to the location and took a two hour test and then did an interview. A few days later I was contacted by the recruiter, completed various tests online. Completed federal backround check including fingerprinting. Then recevied an offer a few days later.

    Interview Questions
    • What do you think will be the most challenging aspect of this job?   View Answer
    Accepted Offer
    Positive Experience
    Difficult Interview
  8.  

    Collector Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    The process took a weekinterviewed at Bank of America in April 2011.

    Interview Details

    The interview went great. A little studying goes along way. The HR requiter was very helpful and gave me some ideas on how to Ace the interview, and some of the questions the manager might ask.
    What do you know about BOA?
    What do you know about loans?
    What makes you a good candidate for this position?

    Interview Questions
    • How would you help your coworker if you knew they were not fowling the proper rules and regulations?   View Answer
    Negotiation Details
    Do your research.
    Ask a lot of questions.
    Dress professionally.
    Be a little early.
    Look over your resume.
    Always Be yourself.
    Accepted Offer
    Positive Experience
    Average Interview
  9. 1 person found this helpful  

    Collector Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through a recruiter. The process took a weekinterviewed at Bank of America in April 2009.

    Interview Details

    I got a call from Bank of America recruiter asking if i was interested in the collector position. I never applied but i had a profile on their website. She stated she found my resume in their database and was wondering if i was interested.

    Interview Questions
    • How would you calm an irate caller   Answer Question
    • How would you deal with a customer where there is an obvious language barrier   Answer Question
    Negotiation Details
    There really was no negotiation. She told me that is the most they will pay me.
    Accepted Offer
    Positive Experience
    Easy Interview

Work at Bank of America? Share Your Experiences

Bank of America

 
Click to Rate
or

The difficulty rating is the average interview difficulty rating across all interview candidates.

The interview experience is the percentage of all interview candidates that said their interview experience was positive, neutral, or negative.

Your response will be removed from the review – this cannot be undone.