Bank of America
3.2 of 5 5,993 reviews
www.bankofamerica.com Charlotte, NC 5000+ Employees

Bank of America Interview Questions & Reviews

Updated Jul 11, 2014
All Interviews Received Offers

Getting the Interview 

48%
14%
13%

Interview Experience 

77%
18%
3%

Interview Difficulty 

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1 person found this helpful

Accepted Offer

Positive Experience

Average Interview

Teller Interview

Teller

I applied online and the process took 2 months - interviewed at Bank of America in July 2014.

Interview Details – I had a long experience so I hope this helps someone!
I was originally contacted for a phone interview mid-May and during the phone interview I was scheduled for an interview with the banking center manager. I attended my interview no more than 3 days later and it was a typical one on one interview. She asked me a few questions, Tell me about yourself, Tell me about a situation where you fixed a problem for a customer, customer service questions. A few days later I was contacted by the background screening investigator but I missed the call on that Friday. I never returned the call because I was busy at work. The very next day I received an email saying I didn't get the job. The next Monday I got an email from my recruiter asking me to interview at a different location. I set that interview and finally spoke to the investigator and she said sometimes the recruiters pressure them to get them done quickly. All they needed was to confirm a year I started a previous job because I put in the wrong year.
So I interview at the other location; this is the beginning of June now. They needed two tellers so I was pretty confident I was going to get it. It was just two of the managers interviewing me. And my screening came back satisfactory.
Few days later I got the email saying I didn't get the job. I was sad but not giving up, so I emailed my recruiter letting her know I was still very interested in working with Bank of America.
A few weeks later, I received an email from her asking me to interview the next day. I went in for a one on one interview and it went great. It was the best interview I've ever had. She asked me customer service questions and questions about my previous managers. I also had to role play two scenarios. The first was she was making a deposit into her checking a and I had to convince her to open a savings. The second one she was wanting a bank statement for her sick brothers account but he was in the hospital. She didn't tell me their policies on this so I really had to wing it. If you have customer service experience just do your best, make eye contact and you'll do fine.
At the end of the interview she took me on a tour and introduced me to everyone working.
My interview was at 10 and I got the phone call saying they wanted to extend an offer around 5. I'm so excited and my best advice so anyone who truly wants to work for Bank of America, look at their careers page and get familiar with career paths and products and services, don't give up and really express to your recruiter so they know you're serious about working there. Good luck!

Interview Question – Tell me about yourself.   Answer Question

Negotiation Details – Haven't discussed this yet.

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Accepted Offer

Positive Experience

Average Interview

Teller Operations Specialist Interview

Teller Operations Specialist

I applied online and interviewed at Bank of America.

Interview Details – There was a phone call from the recruiter. He was extremely nice. There was a face-to-face meeting with the Market Manager as well as the Branch Manager. I received a phone call shortly after the interviews letting me know that I was hired. Overall, it was standard practice for a bank.

Interview Question – There were a lot of scenario based questions about performance.   Answer Question

Negotiation Details – Not much room to negotiate. Said I was at the top of the pay grade.

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Declined Offer

Negative Experience

Average Interview

Personal Banker Interview

Personal Banker

I applied through an employee referral and the process took 2 months - interviewed at Bank of America in January 2014.

Interview Details – I was referred for the position. The first round of interview process was simple. The second round I was interviewed by 4 people. The final interview wa with the regional sales manager. After that I was offered the position, but the offer was later resounded due to my credit score.

Interview Question – on the spot upsale pitch   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Banking Center Manager II Interview

Banking Center Manager II
Seattle, WA

I applied through an employee referral and interviewed at Bank of America.

Interview Details – The process took a very long time; about 2 months if I remember correctly. I had to take a long "test" online. There was the usual personality test, then situational questions. Then I had to go to a banking center and do a role play scenario over the phone for about 20 minutes. This involved a coaching situation with a long term successful employee with a declining performance. After that I had to interview with the Regional Manager. This involved the usual behavioral interview questions. The final step was a group interview with the two Market Managers and the Regional Manager

Interview Question – Who's your greatest inspiration, living or dead, and why?   Answer Question

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Declined Offer

Positive Experience

Average Interview

Customer Service Representative Interview

Customer Service Representative
Hunt Valley, MD

I applied online and the process took 2 weeks - interviewed at Bank of America in July 2014.

Interview Details – Applied for 2 positions on 6/15..took both computer test on 6/19...phone interview with recruiter from Corporate (Nicole) on 6/25 which lasted about 10mins just to get a general idea about you and your background..scheduled face to face interview on 7/2

Interview Questions

Reason for Declining – Got an offer with another company.

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Accepted Offer

Positive Experience

Difficult Interview

Sales & Service Specialist Interview

Sales & Service Specialist

I applied online and the process took 2 months - interviewed at Bank of America.

Interview Details – Very long but I liked that they made sure they weren't hiring just anyone who would quit in 3 months, the recruiters who initially call were very nice and professional, and Very helpful with education you on the company.

Interview Question – Tell us about a time you disagreed with a managers decision.   Answer Question

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Accepted Offer

Positive Experience

Easy Interview

Mortgage Loan Officer Interview

Mortgage Loan Officer
Dallas, TX

I applied online and the process took 2 weeks - interviewed at Bank of America in June 2010.

Interview Details – Pretty Easy.......initial conversation with HR, two face to face interviews with two different managers. Standard questions in each and nothing unusual in either interview. Both asked comparable questions, most likely they compared answers so as long as you explained your history and background and why they should hire you for the position you would most likely pass each one.

Interview Question – Noting out of the ordinary!   Answer Question

Negotiation Details – With HR over the phone not in person, a little room to negotiate income but not much.

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1 person found this helpful

Accepted Offer

Neutral Experience

Teller Interview

Teller

I applied online and the process took 1+ week - interviewed at Bank of America.

Interview Details – Apply online and then complete an online assessment, someone for HR department in Florida will contact you with a phone interview, then she will call back to schedule you for a face-to-face interview, your first face-to-face will be with the Banking center manager, sometimes they have a second interview with the district manager.

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Accepted Offer

Positive Experience

Average Interview

Bank Teller Interview

Bank Teller

I applied online and the process took 3 weeks - interviewed at Bank of America.

Interview Details – First I took the Bank Work training provided by the YWCA. The training lasted for 2 months. In the last two weeks of the training, I applied to a few banks out there and later on, a lady from HR department of the Bank of America contacted me to schedule an interview. I interviewed with the marketing manager and the Vice President of Hiring department. 2 days later, the vice-president called me back to offer me the job!!!

Interview Question – How to handle a really difficult customer that keeps asking you question over and over   Answer Question

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Accepted Offer

Positive Experience

Difficult Interview

Assistant Banking Center Manager Interview

Assistant Banking Center Manager

I applied online and the process took 2 months - interviewed at Bank of America in April 2014.

Interview Details – The process varies wildly depending on the managers you interview with. This review is based on the perspective of an internal applicant. The first step is pass 2 computer based assessments, the first is a personality test, the other is an assessment of your ability to manage a team. The second step is an interview with the banking center manager, and finally is an interview with the consumer market manager. At any point in this process you may be cut, with or without an explanation of why. If you are hired you will be contacted by the recruiter assigned to the position who will make a position and salary offer. There is room to negotiate, so I definitely recommend it.

Additionally, this position requires a squeaky clean background check, as is the case with most other positions with Bank of America.

Interview Question – Describe specific leadership experiences that apply to the financial sector. How will this experience help you in the new role? How do you motivate others?   Answer Question

Negotiation Details – Original offer was competitive but I was able to negotiate a higher starting salary.

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