Bank of America Sales & Service Specialist Interview Questions

Updated Jul 27, 2014
Updated Jul 27, 2014
24 Interview Reviews

Interview Experience

Interview Experience

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Sales & Service Specialist Interview

Anonymous Interview Candidate  in  Vancouver, WA
Anonymous Interview Candidate in Vancouver, WA
Application Details

I applied online. The process took 4+ weeks - interviewed at Bank of America.

Interview Details

Phone interview with recruiter and face-to-face interview with manager. The whole process takes about a month with background checks and fingerprinting etc. Very easy interview with situational and behavioral questions.

Interview Questions
Accepted Offer
Neutral Experience
Easy Interview

Other Interview Reviews for Bank of America

  1. 1 person found this helpful  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate  in  San Diego, CA
    Anonymous Interview Candidate in San Diego, CA
    Application Details

    I applied online. The process took 2 days - interviewed at Bank of America in January 2010.

    Interview Details

    To get into bank, it took a long time. Overall group interview followed by individual interview at specific location where you will be hired. It can take some time between the group interview and the individual.

    Interview Questions
    • Questions were pretty basic - why you're applying, where you want to be, strengths and weaknesses.   Answer Question
    Negotiation Details
    I did not negotiate. Wish I had.
    Accepted Offer
    Neutral Experience
    Average Interview
  2.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate  in  Hartford, CT
    Anonymous Interview Candidate in Hartford, CT
    Application Details

    I applied in-person - interviewed at Bank of America.

    Interview Details

    Hiring process was great....Had an interview with the manager and received a callback the same day. The whole process was easy not like now where they ask a million questions and play that mind game test

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview
  3.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2 months - interviewed at Bank of America.

    Interview Details

    Very long but I liked that they made sure they weren't hiring just anyone who would quit in 3 months, the recruiters who initially call were very nice and professional, and Very helpful with education you on the company.

    Interview Questions
    • Tell us about a time you disagreed with a managers decision.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
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    Sales & Service Specialist Interview

    Anonymous Interview Candidate  in  Gilbert, AZ
    Anonymous Interview Candidate in Gilbert, AZ
    Application Details

    I applied online. The process took 2 weeks - interviewed at Bank of America in February 2013.

    Interview Details

    First, apply online, pass the minimum qualifications then get an opportunity to use the assessment. If you pass the assessment you move on to another interview with the branch manager. After which in Gilbert you have to interview with the Market manager as well. Then the recruiter will contact you about pay and the job.

    Interview Questions
    • Questions range from "Tell me about a time when a customer was irate and what you did to calm the situation and what was the result?" Most questions are sales and customer service related, asking about various experiences you have had.   Answer Question
    Negotiation Details
    They don't negotiate salary.
    Accepted Offer
    Neutral Experience
    Average Interview
  6.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    After passing the assessment a formal interview with the branch manager was set up. Pretty standard interview questions. After that I got a phone call with an offer and had to get fingerprinted, provide documents, etc. No drug testing. All in all a fairly easy experience.

    Negotiation Details
    Did not attempt negotiation.
    Accepted Offer
  7.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate  in  Manassas, VA
    Anonymous Interview Candidate in Manassas, VA
    Application Details

    I applied through a recruiter. The process took 1 week - interviewed at Bank of America in September 2012.

    Interview Details

    Honestly, this is the last interview I went through, which is the one I can remember the most. With every job position you go through, or every banking center you wish to transfer to, you will have to interview. The last transfer I made was from Teller Operations Specialist to Sales & Service Specialist. When I first walked into this banking center, the lobby leader greeted me and let me have a seat in the lobby. I observed the tellers and they were very professional-looking. However, you can always tell that they are wondering who this person (me) is. When I was called to meet with the manager, I was given a firm handshake, which is the first sign of confidence. I was asked, why I wanted to step down positions; what I knew about the role; what i was bringing to the table. After all the questions, I met with their teller operations specialist (lead teller), and she did a mini interview, mostly teller-related questions. Then I was taken on a tour of the banking center and I was introduced to everyone (this is done to everyone, whether you got the job or not). Later on, I received a phone call from the recruiter, who is the person who will let you know if they are interested in you or not.

    Interview Questions
    • The most "difficult" thing to do that they almost always ask, is to role play a certain scenario in dealing with a customer.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  8.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeks - interviewed at Bank of America.

    Interview Details

    My interview was with branch management

    Negotiation Details
    Not negotiable for me.
    Accepted Offer
    Negative Experience
    Easy Interview
  9.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 days - interviewed at Bank of America.

    Interview Details

    Interview was fairly simple but was with a manager that left before I started my position.

    Negotiation Details
    There was no negotiation phase, they gave me an offer and it was not negotiable.
    Accepted Offer
    Neutral Experience
    Average Interview
  10.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate  in  Fairless Hills, PA
    Anonymous Interview Candidate in Fairless Hills, PA
    Application Details

    I applied online. The process took 3 weeks - interviewed at Bank of America in March 2014.

    Interview Details

    Filled out an application for teller position. Then had phone interview, then face to face interview next day with branch manager. Two days later offered position for a sales and service specialist even though I applied for the teller position.

    Interview Questions
    • Why Bank of America? Lots of role playing. Where do you see yourself in five years?   Answer Question
    Negotiation Details
    They told me a number and I accepted.
    Accepted Offer
    Positive Experience
    Average Interview

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