Bank of America
3.2 of 5 5,398 reviews
www.bankofamerica.com Charlotte, NC 5000+ Employees

Bank of America Sales & Service Specialist Interview Questions & Reviews

Updated Apr 15, 2014
All Interviews Received Offers

Getting the Interview 

61%
36%
2%

Interview Experience 

62%
31%
6%

Interview Difficulty 

17 candidate interviews Back to all interview questions
Relevance Date Difficulty
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Accepted Offer

Negative Experience

Very Easy Interview

Sales & Service Specialist Interview

Anonymous Employee

I applied online and the process took 4+ weeks - interviewed at Bank of America.

Interview Details – My interview was with branch management

Negotiation Details – Not negotiable for me.

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Accepted Offer

Neutral Experience

Average Interview

Sales & Service Specialist Interview

Anonymous Employee

I applied online and the process took 5 days - interviewed at Bank of America.

Interview Details – Interview was fairly simple but was with a manager that left before I started my position.

Negotiation Details – There was no negotiation phase, they gave me an offer and it was not negotiable.

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Accepted Offer

Positive Experience

Average Interview

Sales & Service Specialist Interview

Anonymous Employee
Fairless Hills, PA

I applied online and the process took 3 weeks - interviewed at Bank of America in March 2014.

Interview Details – Filled out an application for teller position. Then had phone interview, then face to face interview next day with branch manager. Two days later offered position for a sales and service specialist even though I applied for the teller position.

Interview Question – Why Bank of America? Lots of role playing. Where do you see yourself in five years?   Answer Question

Negotiation Details – They told me a number and I accepted.

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1 person found this helpful

Accepted Offer

Neutral Experience

Easy Interview

Sales & Service Specialist Interview

Anonymous Employee
Plainfield, NJ

I applied through a recruiter and the process took 1 week - interviewed at Bank of America in November 2011.

Interview Details – I went in to speak with the manager and the assistant manager. They did not ask many questions, I did most of the talking. The interview was short, it only took about 15-20m.

Interview Question – No difficult questions were asked.   Answer Question

Negotiation Details – There was no negotiating. It was take it or leave it type of position.

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Accepted Offer

Positive Experience

Very Easy Interview

Sales & Service Specialist Interview

Anonymous Employee
Cape May, NJ

I applied online and interviewed at Bank of America.

Interview Details – My friend worked for the bank and was being promoted to a personal banker. She told me to apply so i did online. I had 1 phone interview with the recruiter it lasted about 10 minutes and 1 in person interview with the banking center manager it was about 20 minutes.

Interview Question – What made you want to work for this company?   View Answer

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Accepted Offer

Neutral Experience

Average Interview

Sales & Service Specialist Interview

Anonymous Employee

I applied online and the process took 2 weeks - interviewed at Bank of America in September 2013.

Interview Details – Applied online and was contacted by the recruiter the next day. Went in for a 1 on 1 interview with the hiring manager. A few days later, went in for another 1 on 1 interview with the market manager. She gave me the position after the interview was done and told me that the recruiter will be contacting me within the next few days to make the offer.

Interview Question – Why do you want to be a SSS? What are some of the things that you are going to do in order to achieve your goals as a SSS?   Answer Question

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Accepted Offer

Neutral Experience

Sales & Service Specialist Interview

Anonymous Employee

Interviewed at Bank of America

Interview Details – Phone interview, then interview with banking center manager. Asked about cash handling, customer service, and sales experience. Asked how I would go about selling our products and services to current or potential customers.

Interview Question – How would you sell business products and services to a personal customer?   Answer Question

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Accepted Offer

Positive Experience

Average Interview

Sales & Service Specialist Interview

Anonymous Employee
Oklahoma City, OK

I applied online and interviewed at Bank of America.

Interview Details – First phone interview with situational type questions... 2nd in person with a few more situational questions and learning about the position- offer the next day
- describe a time when you went above and beyond for a customer
- describe a conflict you had with a coworker & how did it turn out
- describe a time you had to handle a difficult customer what happened

Interview Question – Nothing unexpected   Answer Question

Negotiation Details – I asked for negotiation- said the pay rate was already taking my experience into account and that was the highest they could go- $13.50

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Accepted Offer

Positive Experience

Easy Interview

Sales & Service Specialist Interview

Anonymous Employee
Houston, TX

I applied online and the process took 4+ weeks - interviewed at Bank of America in August 2011.

Interview Details – You have to attend a group interview then you have another interview at the actual branch you will work. At the interview you are asked why bank of america. where you see yourself in the future with bank of america. finally what sales experience do you have and how good are you with numbers.

Interview Question – Can you sell? Are you going to school? Have you handled large amounts of cash?   View Answer

Negotiation Details – I did not negotiate. You should always negotiate pay period even if it is entry. Get ahead of the game.

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Accepted Offer

Positive Experience

Difficult Interview

Sales & Service Specialist Interview

Anonymous Employee

I applied online and the process took 2 weeks - interviewed at Bank of America in May 2011.

Interview Details – Hiring process is fast. I had phone interview, in person interview, and a group interview. They responded fast and courteously to my request and my answers. They gave me the job offer within a week. They made the on board process fast and easy. When i arrived at the banking center managers where very professional and gave me a nice and warm welcome. They made me feel as part of the team right away

Interview Question – If you can meet with someone famous wether alive or death who would it be? An why?   Answer Question

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