Bank of America Assistant Center Manager Interview Questions

Updated Jun 8, 2015
18 Interview Reviews

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  1. Helpful (1)  

    Banking Center Assistant Manager Interview

    Anonymous Interview Candidate in Las Vegas, NV
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 5+ weeksinterviewed at Bank of America (Las Vegas, NV) in May 2015.

    Interview

    From start to finish, it was a long process, but worth wild. First it starts with the typical assessment that takes about 30-45mins to do. After passing that, you will received an email from a recruiter letting you know to take the 2nd phase assessment which is the leadership simulation. After passing that, you will received another email from the recruiter to schedule an hour phone interview with them. After passing that, they will schedule a hour interview with the Market Manager (District Manager). Then your information will be forward to the Business Operations Manager and you will have a 30min phone interview with him. After passing that, another recruiter will reach out to you and do a phone interview with you. After the interview they report back to the Market Manager and make a decision.

    Interview Questions

    • If I were a customer and I came into your branch, saw you were short staffed with only a couple tellers, but yet another financial institution down the street was fully staffed and had many tellers, how would you explain this to me?   Answer Question
    • If I were a customer and I read something about Bank of America in the newspaper or online, how would you explain things to me if I felt uneasy about what I read?   Answer Question

    Negotiation

    They are pretty stuck in their ways of each position should be paid out.

  2.  

    Banking Center Assistant Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Negative Experience

    Interview

    You first fill out application online.take an assessment test, then meet with the market manager, then if you are like you move on to interviewing with the banking center manager

    Interview Questions

    Negotiation

    Salary was.great

  3. Helpful (3)  

    Accepted Offer

    Interview

    Its been 10 years but be ready to wait. The hiring process is all red tape and even after you have been contacted, take the test, meet the Executive, you still have to get fingerprinted, go to the center and enter your I-9 and then wait a couple more weeks while your financial background comes back before you are made the offer and then another week or so before you start. Very LONG process. I don't know why they haven't figured it out yet but it is just as frustrating for the current associates as it is for the ones trying to be hired

    Interview Questions

    • Be prepared for alot of scenario questions. Tell me a time when you had to deal with a difficult customer. Tell me a time when you had to coach an associate on something you saw that was unethical and you knew was wrong. Every question they will expect you yo answer with the situation, the behavior you exhibited and the outcome.   Answer Question

    Negotiation

    ask for hirer they seem to like to pay newbies more then the existing associates.

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  5. Helpful (9)  

    Assistant Banking Center Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Bank of America in April 2014.

    Interview

    The process varies wildly depending on the managers you interview with. This review is based on the perspective of an internal applicant. The first step is pass 2 computer based assessments, the first is a personality test, the other is an assessment of your ability to manage a team. The second step is an interview with the banking center manager, and finally is an interview with the consumer market manager. At any point in this process you may be cut, with or without an explanation of why. If you are hired you will be contacted by the recruiter assigned to the position who will make a position and salary offer. There is room to negotiate, so I definitely recommend it.

    Additionally, this position requires a squeaky clean background check, as is the case with most other positions with Bank of America.

    Interview Questions

    • Describe specific leadership experiences that apply to the financial sector. How will this experience help you in the new role? How do you motivate others?   Answer Question

    Negotiation

    Original offer was competitive but I was able to negotiate a higher starting salary.

  6. Helpful (5)  

    Assistant Banking Center Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ monthsinterviewed at Bank of America.

    Interview

    Bank of America definitely takes their hiring process very serious and be prepared for an extensive process. I will say it is worth it in the end!

    It begins with the initial application. Then there is the initial assessment which is the general personality type test. If you pass, then there is the live environment coaching simulations. There is 24 hours between each assessment. If you pass this then there is an initial screening with a recruiter who asks pay etc and then sets up an interview with a recruiter who only handles leadership/manager interviews, about a week between the interviews. After this interview you are generally interviewed by the Market Manager (Area manager), but since my market manager was on vacation I was interviewed by the BCM. The BCM (branch manager) interviewed me and I believed I did well and was referred to the the Market Manager, once again a week between the interviews. The Market Manager interviewed me and then a week later an interview with the Performance Manager of the branches. Three days later I was called with an offer. I was given the pay I requested after much negotation, which wasn't an easy process. The process overall was 1.5-2 months long.

    Interview Questions

    • Why should we choose you for this job given your lack of background in this field?   1 Answer

    Negotiation

    Very difficult. They don't want to negotiate. In the end I got what I asked for, but after a very tough negotiation. THEY HAVE TO WANT YOU TO GIVE YOU THE PAY YOU TRULY WANT-at least in my opinion.

    **Please note that the background check for this industry is very extensive**

  7.  

    Banking Center Assistant Manager Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 5 weeksinterviewed at Bank of America.

    Interview

    Updated Bank of America Career profile, within two days I was contacted by the recruiter informing me that I didn't apply for any open positions. So, she asked me what I was looking for and advised of an availability. I went through a series of phone interviews/screenings, assessments, in person interviews with Consumer Market Managers, BCM's and an Area Executive.

    Negotiation

    Negotiation was very easy....

  8.  

    Banking Center Assistant Manager Interview

    Anonymous Interview Candidate
    Accepted Offer

    Application

    I applied through a recruiter. The process took 2 weeksinterviewed at Bank of America.

    Interview

    Initial contact is through recruiter who passes info on to hiring manager. Phone interview, then in-person with hiring manager and 1 other banking center manager. Interview was relaxed and both managers were very friendly. Interviewed in a banking center office.

    Interview Questions

    • What have you done in your career to prepare yourself for this position?   Answer Question

    Negotiation

    Not much negotiation room.

  9.  

    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 4+ weeksinterviewed at Bank of America in February 2013.

    Interview

    Took a while to arrange many interviews . It seems chaotic and no coordination between recruiters and hiring Managers. I had to interview with hiring Managers, then his boss, then another Market Manager. All this after a phone interview with the recruiter.

    Interview Questions

    Reasons for Declining

    Did not like the the focus of aggressive sales versus customer satisfaction. Salary was not at par with market.

  10.  

    Banking Center Assistant Manager Interview

    Anonymous Interview Candidate in Riverside, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took a weekinterviewed at Bank of America (Riverside, CA) in February 2013.

    Interview

    Very informal, will ask behavioral questions such as what would you do if you had to deal with a difficult coworker

    Interview Questions

    • The questions are pretty random, there really is no difficult question   Answer Question

    Negotiation

    There is no negotiations

  11. Helpful (3)  

    Banking Center Assistant Manager Interview

    Anonymous Interview Candidate in Fort Lauderdale, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Bank of America (Fort Lauderdale, FL).

    Interview

    Very pleasant. Two assessments taken regarding personality and possible situations. Interviewed with banking center manager and two "regional" managers. The process took all of 2 weeks. Negotiation of salary was an option, but I was offered more than I was expecting. Great company to work for with a very solid work/life balance. If you are willing to put the time in, the company will notice.

    Interview Questions

    • Explain a time where you made a poor decision at work and how was it handled/ what did you learn from it?   Answer Question

    Negotiation

    The offer was more than I expected.

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