Bank of America Sales and Service Interview Questions & Reviews

Interview Details – First, apply through the website. You will then receive in your email an electronic test assessing your cash handling and risk assessment skills. Complete this test in one go, or you will have a great challenge getting through to anyone in HR who can let you back into the test again. If you pass the test, you will go through a phone interview with a HR representative who works from their home. After you have passed this screening, you will meet with a manager (either of the banking center to which you applied, or the banking center that will train you) for an interview.

Negotiation Details – HR informs you by phone and email that you have been offered a position. The salary they offer you is non-negotiable and often well below what you may expect. Asking for more may actually offend the HR representative. I have heard from female associates that asking for more money almost universally results in push-back.

Interview Details – I applied online then received a call from the recruiter. I proceeded to have a phone interview and had to pass an online test. At that point I was offered a one on one interview. Once that step was passed I was offered a job.

Negotiation Details – No negotiation, had to accept what was given.

Interview Details – Hiring process is fast. I had phone interview, in person interview, and a group interview. They responded fast and courteously to my request and my answers. They gave me the job offer within a week. They made the on board process fast and easy. When i arrived at the banking center managers where very professional and gave me a nice and warm welcome. They made me feel as part of the team right away

Interview Details – Felt attacked, it was confrontational. It was so formal where the interviewers inquired and I responded, like being instructed by a drill sergeant.

Negotiation Details – I tried to negotiate more than the $13 per hour offered, but was told their budget would not allow it,

Interview Details – Interviwing Process was wonderful. Received an excellent service from the recuirter and support from my at that time future banking center. Emails and calls were all the time prompt. Once I had the interview with the banking center they called the day after to let me know the decision. The recruiter made sure I understood everything.

Interview Details – Interview was about 4 steps long, met with manager for final interview to get the job.

Negotiation Details – No negotiations. accepted offer.

Interview Details – Once the application is reviewed and requirements are met, the human resources representative/recruiter calls for a phone interview. For new hires, the human resources representative calls to ask the applicant questions and determines if they meet the qualifications to have the phone interview, which they schedule for a later time with a recruiter. For existing associates, the recruiter calls for a short phone interview. Once the phone interview is complete, for both new hires and existing associates, an in-person interview is scheduled with the manager of the location (branch) that was applied to. After the in-person interview is complete, the manager may or may not follow up with the applicant to ask follow up questions. Many times these questions are scenario based, where the applicant decides what to do in any given scenario. If the applicant is considered for hire, the recruiter will call the applicant - usually within 2 weeks- to make an offer. If the offer is accepted, the applicant and recruiter determine the best start date.

Negotiation Details – For existing associates negotiations are difficult. If there are other applicants willing to work for less, many times the recruiter will tell you this and you may have to go with what the recruiter is offering. For existing associates, a promotion usually indicates only a 10% increase from the current salary.

Interview Details – I applied through their website. Received a call about a week later from a recruiter who scheduled me for a phone interview later that day. It wasnt my best interview i was nervous however so was my recruiter! She made me feel very comfortable. At the end of the interview she gave me some tips and then scheduled me for a 1:1 interview which was actually a 2:1 interview 3 days later! It went extremly well. It felt more like a conversation which was great! I was confident spoke about my customer service and sales experience and why i believed id be a good fit for the company.

Negotiation Details – Salary was good for this position.

Interview Details – Communication was good but I live in NY and the recruiter was in CA so the time difference was strange becuase they called at 8 at night. The recruiter provided good feedback and scheduled 1:1 interview quickly. Interview was good, interviewed with 2 people. Was keep well informed during process.