Bank of America

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  www.bankofamerica.com

Bank of America Sales and Service Specialist Interview Questions

Updated Nov 15, 2014
Updated Nov 15, 2014
59 Interview Reviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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  1.  

    Customer Service and Sales Specialist II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 1+ weekinterviewed at Bank of America in October 2014.

    Interview Details

    Two interviews. first one is a phone interview from the recruiter. second interview is a 1:1 with the hiring manager. Before you get a call from a recruiter you have to pass an online assessment test that is designed specifically for the position. Mock calls are included in the online assessment test.

    Interview Questions
    • No difficult questions were presention. Questions focus mainly on your problem solving skills and your ability to drive sales. Empathy is big too.   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview
  2. 1 person found this helpful  

    Customer Service and Sales Specialist II Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeksinterviewed at Bank of America.

    Interview Details

    Recruitment is very automated with not much human element until they make the offer. This was a panel interview with 2 managers. They will ask you questions about how you would handle particular situations, previous sales experience, call volume, irate customers, a particular accomplishment.

    Interview Questions
    • You will be required to sell a pen at your interview. I mean it!!! They will walk away for a couple of minutes and come back and you will have to articulate the sell of the pen.   Answer Question
    Accepted Offer
    Negative Experience
    Difficult Interview
  3.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate in Vancouver, WA
    Anonymous Interview Candidate in Vancouver, WA
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Bank of America.

    Interview Details

    Phone interview with recruiter and face-to-face interview with manager. The whole process takes about a month with background checks and fingerprinting etc. Very easy interview with situational and behavioral questions.

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview
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  5.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate in Hartford, CT
    Anonymous Interview Candidate in Hartford, CT
    Application Details

    I applied in-person – interviewed at Bank of America.

    Interview Details

    Hiring process was great....Had an interview with the manager and received a callback the same day. The whole process was easy not like now where they ask a million questions and play that mind game test

    Interview Questions
    Accepted Offer
    Neutral Experience
    Easy Interview
  6.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 2+ monthsinterviewed at Bank of America.

    Interview Details

    Very long but I liked that they made sure they weren't hiring just anyone who would quit in 3 months, the recruiters who initially call were very nice and professional, and Very helpful with education you on the company.

    Interview Questions
    • Tell us about a time you disagreed with a managers decision.   Answer Question
    Accepted Offer
    Positive Experience
    Difficult Interview
  7. 2 people found this helpful  

    Customer Service & Sales Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took 3+ weeksinterviewed at Bank of America.

    Interview Details

    Put in an application online and had an employee referral. Got a phone interview a week later it was pretty basic. Then after a week have an interview at the office and it went great. I was told it was the best interview the manger had ever had. So I was very confident, but then I got an email saying they were going with a different applicant. I called the recruiter and asked what I could do to improve and then was told that email was sent to me by mistake and received my offer email the next day.

    Interview Questions
    • Tell me a time when you made a mistake at work.   View Answer
    Negotiation Details
    They came in low I asked for more and got it. Seems they will lowball everyone.
    Accepted Offer
    Negative Experience
  8.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    After passing the assessment a formal interview with the branch manager was set up. Pretty standard interview questions. After that I got a phone call with an offer and had to get fingerprinted, provide documents, etc. No drug testing. All in all a fairly easy experience.

    Negotiation Details
    Did not attempt negotiation.
    Accepted Offer
  9.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 4+ weeksinterviewed at Bank of America.

    Interview Details

    My interview was with branch management

    Negotiation Details
    Not negotiable for me.
    Accepted Offer
    Negative Experience
    Easy Interview
  10.  

    Sales & Service Specialist Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 daysinterviewed at Bank of America.

    Interview Details

    Interview was fairly simple but was with a manager that left before I started my position.

    Negotiation Details
    There was no negotiation phase, they gave me an offer and it was not negotiable.
    Accepted Offer
    Neutral Experience
    Average Interview
  11.  

    Customer Service and Sales Specialist I Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Interview Details

    Hiring and Interview Process was very informative and easy

    Interview Questions
    Accepted Offer

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